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Publix Super Market at The Shoppes at Eastwood
1921 S Alafaya Trail, Orlando, FL 32828, United States
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Publix Super Market at The Shoppes at Eastwood
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Br
Review №1

This Publix I would usually give a 5/5 ! Today … nope! Never seen such terrible customer service, these younger employees have no respect. Don’t even acknowledge they are checking you out just going about their own business talking to other employees about personal life taking their time checking me out … might need to remind them what customer service and respect is. And doesn’t Publix ALWAYS ask if you need help out with your groceries ?? Or did that stop? Felt like I wasn’t even noticed there. I’m really upset at this Publix, usually better than this.

Gl
Review №2

Good day. Clean like fresh air. Great customer service. Rich environment. Everybody wants to help. Lets give it a thumb up.

La
Review №3

Nice place to shop. Might be a bit pricey. But hey.These are the times....

Ro
Review №4

Shopping at Publix is always AWESOME. Even though I order a difficult custom made sub every time, they take delight in perfecting it.Publix has nothing but the finest and most pleasant people service professionals on the force.They could absolutely monetize their training module, and every corporation in the USA would become a joy to deal with almost instantly. Publix is FAMILY!!

Nh
Review №5

Perfect place to shop with pleasure. Very clean. Helpful and courteous staff.

Ca
Review №6

I went there for my medication. It was already prepaid from home and ready to be picked up. I think its one of the best ways to do this now. Being that this virus is all over the place supposedly. Just went up told my name and he gave me my prescription. Great app. Thanks

Ja
Review №7

Have to give it to Tim for helping me out with some flowers 💐 today. Such manners and great attitude love coming to this publix because of people like him ❤️. Thanku Tim

Ta
Review №8

Went here a while back and bought some Graters Ice Cream, there was a couple that had packaging slightly different than the others. I grabbed it thinking it was newer or something and didnt give it a second look. Turned out to be a couple of years old, it happens. They replaced it without question but seems hard to believe something could stay on the shelves that long past expiration.

Je
Review №9

This Publix is very nice and big I got everything I needed and want the cashiers and all the Employees ate very helpful thank you Publix

Ch
Review №10

Track was clean, facilities were clean, and the equipment appeared clean. Staff was professional and we had no problems with them. Great experience overall, will definitely be going back to reduce my lap times!

J
Review №11

Excellent place for shopping. Its my first time in Florida, and my sister in law told this place is the best. So far, she is correct. I introduced my sister to this place.

Ni
Review №12

Great variety of food and they have a great deli section. Sandwiches and friend chicken are amazing.

Da
Review №13

Best Publix in the area. They have everything. Great customer service

Di
Review №14

Everyone is super nice. Johnson and T in the pharmacy are amazing

Tr
Review №15

Always clean, fresh options and helpful staff. I mostly use Publix/Instacart delivery now and it’s life changing.

Ta
Review №16

Found what I needed, friendly check out, well organized, one of the things I like about Publix is consistency.

Br
Review №17

My fave location. Staff are always friendly and store is immaculate.

As
Review №18

Easy and quick... less choices and less friendly than other places. Gets the job done.

Da
Review №19

Great service, great Pharmacy. I drive by a CVS just to go here

Fl
Review №20

This Publix really is a pleasure to shop at. They always carry the stuff my family wants to buy. The baked goods are fresh and the store is always well stocked. They also have a nice sel6of meats and cheeses and gourmet stuff to put together a charcuterie plate. Has a huge wine section. Its more expensive than Walmart but compariible to Target in price. This Publix is actually my favorite place to shop.

Ja
Review №21

Just a tad over priced and I wish they had more vegan friendly items.

Br
Review №22

Deli workers are great

Da
Review №23

Great supermarket! Dinner was fresh and fantastic all items purchased from my local publix!

Ri
Review №24

Its publix always good

Su
Review №25

Super friendly staff especially an employee named Julian, very helpful and patient

Ka
Review №26

Bought some of their Dell Cuban sandwiches. Yummy

ca
Review №27

Store is super nice and clean. Staff friendly but I didnt really see them go up to people and ask if they could help you like I see at many other Publix stores. Also the selves needed facing and a lot of missing product space.

Ra
Review №28

Every time I shop at this Publix, Ruth is always a pleasure! I always make sure to go through her line. In the midst of this hectic pandemic, she always ask how me and my family are doing, if we’re healthy and how my job is. Even though I’m only in her line for a short period of time (just cause how quickly and efficiently she does her job) she makes me feel like a friend that she genuinely cares about me.

Yu
Review №29

Its a great experience, like any other publix. theyre all magnificent.

Jo
Review №30

Always great service everyone is super helpful

Ex
Review №31

Publix Deli Review: Is there anything Mo Betta than their Boris Head Italian Sandwich with Extra Provolone Cheese? I always have second thought due to their prices for a full sub...but when i get home and i open the wrapper....wowowow huge and delish!!!! ensure you get the oil/vinegar on the side in case u need to save a half in the fridge for later to avoid sogginess...Thanks Publix!!!!

Va
Review №32

Everything is always fresh love their deli.

Mi
Review №33

Great team, very little wait time on checking out!

Hu
Review №34

Always a pleasure shopping here

Gl
Review №35

Always a great shopping experiencs!

Ch
Review №36

Is good but dont go to their bakery they cannot draw balloons at all, very poor quality

Sa
Review №37

Shawn who works in the deli is the reason Ill start coming here instead of the one on colonial and Woodbury. He was relaxed, nice, and went out of his way to make sure Im getting exactly what I want. Seriously awesome guy

Dr
Review №38

Great place to shop, but they no longer carry mojo pork.

Ho
Review №39

I normally go to neighborhood Walmart for most of my food, however I find the fruits and vegetables at publix to have a better quality. Also their Boars head sandwiches taste amazing especially after work

Pa
Review №40

Great Publux staff, didnt have one if the sale items in stock.

ib
Review №41

Fruits are always not fresh, everything else is standard or what should be expected from a good establishment .

Br
Review №42

I love Publix. They have great quality produce and meats, not to mention BOGO deals and their customer/employee safety measures.

Re
Review №43

This used to be a great store. Walmart is much cleaner and still enforces some social distancing. Publix was afraid to enforce a mask mandate even when the county mandated it. Disappointed in this location and publix response to pandemic overall. Employees are unprofessional and lacking in hygiene as well. Specifically in the deli. Masks dont cover noses of those working directly with deli meat. Deli employee chased another emploee with a raw chicken breast. I cant go back. I just cant.

Ca
Review №44

I go there very often you could say maybe twice a week.

Na
Review №45

Always great customer service where they are helpful and smile and ask if we need help. Publix is always a great experience.

Ma
Review №46

Always an excellent experience. A great Publix!

sa
Review №47

The staff is helpful and clean store

rs
Review №48

Great place to shop.

Za
Review №49

Great clean store with very helpful staff. The bakery department is specially awesome.

Dr
Review №50

I love this Publix!

Da
Review №51

Very disappointed in the service today. Asked an employee where something was and told the wrong information. The bagger was not very nice. When they rang up an item for the wrong price the cashier still charged me for the item. I thought it was Publix policy to ring it up free when it rings up wrong and not give attitude about it. Instead I was charged for the item. I have always had a good experience at Publix but lately the employees have not been very nice. I guess I need to drive further to a different to get better service. #newmanagementneeded#RIPcustomerservice

Gi
Review №52

Clean, always excellent customer service. Thank you Ruth for yiu smile during my morning shopping

Wi
Review №53

Great food and service. Glad to go here every time.

Te
Review №54

Clean, friendly no panhandlers in lot!

Fr
Review №55

Publix is known for doing a very good job and this store is no exception.

Ri
Review №56

Love the service and Professional ethics and attention.

Ra
Review №57

Extremely expensive

Ir
Review №58

Always a great experience!!

Au
Review №59

Store MANAGEMENT is dismissive.PUBLIX MANAGEMENT SHAME ON YOUToday 4th of July I went to the store to get a few items in the middle of the COVID Pandemic when I see a woman in the frozen isle climb into the freezer SHOES and all to get an item.I called to her attention she could seek assistance vs climbing in the freezer with her sneakers on. She proceeded to cuz me out.I approached two of the workers down the isle that were adding bags of ice and they nodded at me. I also expressively went to the store manager and she politely dismissed me.Another customer who had seen the whole thing approached me as I was leaving the store and said to me.... “you know the store manager is not going to do a anything.. she was just trying to hush you away.... I know that myself, but to see another customer observe and bring up the same point speaks very poorly of PUBLIX.They cleanliness at the store is just not there.I described the customer and what she was wearing. Short of giving her a video I could have not been more thoughtful for the safety of other patrons which this lady and the manager did not even give it a second through.Who in hell climbs into a freezer shoes and all and think it is acceptable behavior? So we wear masks to protect ourselves and is ok for some random lady to put her SHOES inside of the frozen area????PUBLIX MANAGEMENT SHAME ON YOU.

Da
Review №60

This is a really nice store with wide aisles, large selection of products and a beautiful meat department. They always have what I want out in the meat cases, and they will always cut something for me in the meat department if I don’t see what I need. The customer service is always good. They also do a great job on the Publix subs. I generally like to come here rather than going to the Avalon Publix, which is across the street from my house, so that should tell you how highly I view the store!

Ma
Review №61

Great little Publix supermarket - at the time of this review, it still had the older Publix look, but staff & management keep it so clean & fresh at all times. (Even after they lost power during Hurricane Irma!) Excellent selections in all categories. ...and of course, their amazing Publix subs! YUM!

Je
Review №62

Usually I like going to this particular Publix... but today was an off day. There is an older gentlemen with glasses in the deli department where they make the subs ... I had him make my sub. Big mistake. All the ingredients fell out of the sub... he didn’t care and just grumbled under his breath, and just kept making it. If he is there next time I’m there, I will firmly request another associate make my sandwich.

Na
Review №63

Quick service and helpful staff

Do
Review №64

Variation and fair prices

Br
Review №65

Loved it

Mi
Review №66

Favorite place to shop!

Ge
Review №67

Always well stocked, nice staff and very clean

ra
Review №68

Great staff

Jo
Review №69

ALWAYS GREAT

Ta
Review №70

Bad attitude central.

Ma
Review №71

Always courteous staff. You can even tell that there are smiling faces under their masks.

Ro
Review №72

A good publix, clean, helpful associates, well lit parking lot.

Ir
Review №73

Excellent service! Excellent store

ki
Review №74

Great service

Br
Review №75

Great service

Ja
Review №76

Shelves are getting pretty bare but still found alot of what I needed.

Iz
Review №77

Amazing staff and store

Za
Review №78

Love this Publix! Fresh produce and seafood are great! Friendly staff. Offer wide range of food. 👍😊

Ge
Review №79

We have shopped at this Publix for over 17 years and frankly, I cannot imagine a better supermarket. The customer service exceeds all expectations and all of the personnel go out of their way to ensure that your visit is a good one. An A+ store. Thanks to all associates for a job well done.

Ka
Review №80

Great place

St
Review №81

Super friendly workers! Bogo are great. They put good stuff on sale and you get addicted. All kidding aside, a wonderful grocery store!

jo
Review №82

Friendly. Organized. Clean and welcoming place. Nicely organized aisles. Someone always willing to help from staff.

Av
Review №83

This store is consistent with everything. From cleanliness to always having stocked shelves in every department. The staff is just great and they work hard and deserve the praise of working well together and being very helpful when needed.

Ma
Review №84

I love our neighborhood Publix. So organized, clean ad with a great customer service. Every single staff Ive spoken with has been so eager to help with a smile!

Ph
Review №85

Quality customer care, friendly environment, and great products

DJ
Review №86

Always great service and helpful staff

Ad
Review №87

Clean and well kept, friendly staff working, shelves well stocked. Nice location as well. Id definitely return to shop at this location again.

Va
Review №88

Ordered a cake for my sons birthday and they made the wrong decoration. Before putting my order I asked several times the lady in charge if it was okay to do that old Thomas Coal Car design (from like last year) even if they didn’t have it in the book. And she said yes, no problem, we don’t have the toy but just buy it and put it yourself. Okay... that’s what I did but I arrive the day of the birthday to pick up the cake and booom just what I feared the most... they did the wrong Thomas design. The decorators didn’t even said hello, they never apologized for making the wrong decoration and even put a face like if I was bothering. I even apologized and told them sorry for giving a hard time (when they were the ones making the wrong order) but that’s just me. They did agree on fixing the cake and told me it would be ready in 15 minutes. They did correct it, but didn’t include the Thomas topper (not the toy, the topper that it eas supposed to be included), no spatula to cut the cake, the cake was too sugary, I swear it was like eating 10 lbs of white sugar. Worse cake I have ever eaten in my life. This Publix needs to pay more attention to his Bakery personnel, and customer service. I worked in retail and customer service and this is not acceptable. At least employees should be able to say I’m sorry and be more empathetic.

Je
Review №89

Definitly the neighborhood grocery shopping spot! Glad to have one close by

Ja
Review №90

Spacious and clean, a great place to shop.

We
Review №91

The butcher in the meat department named Frank, the young Spanish one was super sweet to me and help me find all my Fixins for my pot roast. I wonder if hes single?

wi
Review №92

Excellent experience as always

T
Review №93

The cleanest and most friendly location in Orlando, management really paying attancion to staff and training them good, food is always very fresh

An
Review №94

Publix is always a great place to shop. Everything is the highest quality. Having said that, they are more expensive than other groceries.

Ca
Review №95

I LOVE this Publix specifically because you have a place to eat after you purchase food. No other Publix near here has that section. Love all the staff here, have used this Publix for over 18 yrs!

Lo
Review №96

Love Publix and stop almost every day, but I’m very tired of being solicited for a donation every time I shop there

El
Review №97

A good grocery store. Always find what I want and service is great.

Wi
Review №98

Great

Ro
Review №99

It is horrible to buy in this place the ATMs are disrespectful they offer deals and when you do them they treat you as if you steal something they have on offer

Cr
Review №100

I love this store. Everyone is helpful and friendly. And if I need anything they dont carry they get it asap!

Information
95 Photos
100 Comments
4.4 Rating
  • Address:1921 S Alafaya Trail, Orlando, FL 32828, United States
  • Site:https://publix.com/?utm_medium=organic&utm_source=google&utm_term=google_my_business
  • Phone:+1 407-277-3117
Categories
  • Butcher shop
  • Bakery
  • Beer store
  • Grocery store
  • Deli
  • Wine store
Working hours
  • Monday:7AM–10PM
  • Tuesday:7AM–10PM
  • Wednesday:7AM–10PM
  • Thursday:7AM–10PM
  • Friday:7AM–10PM
  • Saturday:7AM–10PM
  • Sunday:7AM–10PM
Service options
  • Curbside pickup:Yes
  • No-contact delivery:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • Same-day delivery:Yes
Health & safety
  • Mask required:Yes
  • Staff required to disinfect surfaces between visits:Yes
  • Safety dividers at checkout:Yes
Highlights
  • Great produce:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Organic products:Yes
  • Prepared foods:Yes
  • Salad bar:Yes
Amenities
  • Public restroom:Yes
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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