Most pawn shops don’t care if they help you or not. This shop was different, everyone was happy to help. I had Jennifer wait on me and she was very friendly and also gave a hugh discount on the coin I was buying. I was really surprised. Thanks for the great service and the discount. I will definitely shop there again.

I was very pleased with the service at this location Vanessa & Jennifer were excellent I totally recommend the shop I will return

Beautiful people who actually care! Highly recommend this store!

Jeira helped me find a rope bracelet to Mach my rope chain I got last year on my birthday ❤️ She even gave me 35% off

I was constantly pressured into doing this review. Other than the constant nagging of leaving the review the customer service was ok. Could’ve went without the added pressure. I prefer the location in Tampa way better service no added pressure.

Great experience and prices, Jennifer is awesome and kind. Recommend to everybody and I will definitely return back!

Best prices in town… great quality items for a STEAL!!!! Especially if you are looking for “the needle in a hay stack”…

Very nice place. They have many items and are very helpful. Body diamond drink and its absolutely beautiful and the price was reasonable. I will definitely go there again.

Great experience, Jeira was very helpful and kind. Would recommend to go to her if you go to La Familia.

Great experience, I bought a bike that was priced well and the best part was meeting Vanessa. She was courteous and cut me a break. I would definitely buy from them again.

Vanessa was wonderful! Super helpful and very informative! Thank you 🙏🏽 I’ll be back soon!

Jeira is the best helper there, she always has a good attitude, she treats people very kind and sweet.

Had the opportunity to be help by Jeira wonderful customer service very polite and gave me the best deal 100% recommended

Vanessa was great, fast responding, and help me get a great massage table for my spot! I recommend La Familia Pawn and Jewelry!

Went here to purchase my first Mac book for college.!! Jeira was super helpful in helping me find exactly what I wanted and made sure that I was helped the whole way through, I purchased the MacBook and fell in love with it, super greatful to Jeira for helping me with this big decision :D also went back recently and purchased a tv with her ;)

Very welcoming ! Friendly and descriptive. Gave me an awesome price and the transaction was quick. Definitely would recommend!

Great service! Vanessa was very polite and helpful. Will definitely be returning again.

Needed a cheap monitor for a new computer. Found the perfect one but the return policy is tight and I live out of town making it difficult to return it same day if it didnt work. The clerk suggested their 6 month warranty for a few dollars more. Then she went beyond and got me a discount that practically paid for the warranty! Great service. Clean store.

Great experience anda services by Jennifer Izquierdo

This pawnshop is really great the lady that worked there her name is Vanessa wicked nice

Went in and got excellent service from your employee Jennifer.

Great prices and devices I totally recommend it for any need you may have, Vanessa great customer service and will help you on any way possible

Was very professional spoke with a nice and kind voice very helpful in showing the items that I was interested in buying I will return

Very sweet employees. Very helpful. I needed a gaming system for my son and they helped me find one. Nice experience. Will be back.

Super friendly staff! Enjoyed the free hot dog for their customer appreciation

Vanessa and Christian were the employees working when I went in to sell one of my Roku TVs. They were actually nice human beings that take pride in the job at hand. I left satisfied with the cash amount I received

Theyre not very fair on the amount they pay and and some of their employees are not the most respectful

Had excellent service from your employee Jennifer.

They were very helpful very polite especially Christian

Jeira Vanessa and Richard best customer service

Highly impressed with Vanessa’s service. Explained every detail thoroughly. Service was fast and easy.

I have been going to La Familia Pawn shop for years and the experience there is amazing. The staff are great and honorable. The staff works with you to make sure you leave happy. I will continue going there for years to come.

Great service, came in super quick and left the same way. Very nice people. Will come Again ! (:

I was looking for a birth stone for my daughter. Jeiza helped me find exactly what I was looking for. Friendly and very helpful. This isnt the first time she has been my saleswoman! Shes great!

The staff is very friendly and helpful and have a great selection of things more than any other pawn shops Ive been to. I will be going back.

Great Customer Service. Jennifer Christian n Keira was Awesome!!!

First time ever and it was a great experience. Very helpful and kind.

The people were great. No wasted time to take care of me. Good personnel .Great people there..

Vannesa did a great job helping me in the store

I bought a ipad 8 and very good helpful great on price,

Quick response back about product Vanessa went out her way to help us out

Great customer service and they are willing to work with you on prices if it makes sense. Will definitely be back.

Great inventory, great price and awesome customer service Jennifer was professional courteous and helpful, I will definitely recommend and return .

Very clean. The staff is very friendly. Awesome place. Quick and easy.

Very solid place to buy from. Very attentive staff, fair prices, and have never had any hidden issues with what I buy from them. Also are very consistent on their information and prices.

Great atmosphere every one in the shop was very attentive and helpful Ill definitely be going back soon

Vanessa is The Bomb—the customer service is outstanding. Please come here, you won’t regret it.

Juan was great. Took care of us with the best customer service. Also the manager was very awesome. Thank y’all.

Staff was very professional and helpful. Was able to get what I wanted at a great price.

Great price and helpful staff thank you … Vanessa for all your help

I went in to get a 3ds and the staff was very helpful. Let me test it with one of their games and found me a case in the back. Very nice and kind very helpful. I’ve also gotten a ladder from them and similar excellent service !

Joe handled a gun purchase from me. He was extremely professional, offered me a fair price and was extremely friendly making the entire transaction smooth and stress free.Would definitely buy guns from them. They have a nice eclectic collection

Very friendly staff great experience every time I come into the store

The manager/owner was very nice. I like the fact the store had just about everything you need in regards to hobbies and interest.

She gave me a good price on a tool box

I have come in a couple times before and have had great service. I came in today to do a pawn loan on my belongings and Joe was the best! He was able to help me get a little more than what I got last time. Great service

Jennifer held on to the requested Nintendo Switch game for me for the day until I was out of work and able to swing by.Jennifer is a wonderful, beautiful, caring woman who made me feel valued and taken care of at La Familia.

Love the customer service here very polite and always willing to help you with prices. This is my only go to place for our family jewelry. Highly recommended

Great place, great prices, great service, greatest staff, espec. Jaira.

Very professional and kind group of people. This was my first pawn shop experience and it was pleasant. I will be doing business with them in the future. If you are into music production or analog equipment I recommend you stop by to see their selection. There are some insanely good deals on pro equipment.

Staff is very helpful and friendly.

Great spot, and good customer service i will definitely be back

Great staff, very friendly!

Love La Familia. Best prices on the planet!

Every time that I visited the store Ive been received with a smile and welcome made me feel you later thank you guys

Very professional with great deals and top tier customer service

I moved to the area in December and love consignment shops. I walked into the store and saw laptop to start working on audio visual productions from my iPhone. Got it home to realize the laptop was a bust the same day. There were insects inside and it was extremely slow. I called them and arranged to take it back on 1/9/2020.That day, I was told even with the addition warranty I purchased, I wasn’t entitled to a refund. Fine. I was given a credit for $244.94 to be used by 7/7/2020. Great. I went several times a week to find things that I could see value in and found nothing. March 15, 2020... lockdown for central Florida. Due to a related family emergency, I was forced to leave the area to a different state.Upon my return in early August, I call the store number and spoke to a young lady who answered. I told her my dilemma regarding the voucher and she called over her manager and apparently told him nothing. I repeated that I made a purchase of a product and did not get use of the voucher. I ask if as a courtesy for the PANDEMIC, if there was a fair way to reconcile. I offered the voucher back for a reduced value and he asked me to come by.This is when it gets bizarre. The “manager” Reggie, acted as if he had never spoken to me for several minutes and I had to REEXPLAIN. His eyes remained dead and he hunched his shoulders, so said I must have spoken to someone else. I went on to say, if so, I’d like to continue my conversation with them since THEY asked me to come in. Now, he remembers me and asked me for my receipt but by this time, I already asked to speak with a different manager, because our conversation had be less than an hour before. They stole $244.94 from me twice and see no value in customer service. I plan to call the BBB.

Awsome Friendly people and Great Prices!

Dont buy power tools or cordless tools from here. Even if you never use them and do return them within 24hrs., you are not eligible for a cash or debit refund. They will only offer store credit to you.

The folks at La Familia Pawn and Jewelry have always treated me great. My trip there today was for items I had wanted La Familia Pawn and Jewelry to have exclusively which are items hand created by myself and since they suck by the agreed price quoted for these items the purchased from me today in an amount Ill keep between the, La Familia Pawn and Jewelry and myself, I was honored to see my fine craftsmanship work be bought and sold in their store. You guys are the best and have treated me fair every time Ive been through your doors in grated as if I myself am Familia to your Familia. Thank you very much for excellent customer services from the time I entered even up to my departure ; a warm hello and a goodbye until next we see you.

You definitely want to make La Familia your place because they work with you to meet your needs.

Always courteous friendly and kind. Listen to you 🙂. Always greet you with a warm hello.

This pawn shop is amazing! Great selection and great pricing. Very helpful and friendly customer service! I will be recommending this pawn shop to everyone!

They have always been very friendly and welcoming. Also knowledgeable of their items.

The workers r very attentive to the needs of the customer n they r very respectful to their customers!!! I left there very satisfied n willing to referral them to all my friends!!! Thank you!!! 🙏

Great customer service provided by Jennifer and Jeira!

My experience was great

Very nice came in there earlier today and I got helped right away and was very happy at the end

I had a great experience a this store. Jen was the associate who helped me with great service and a friendly attitude. If I’m looking for used merchandise at a fair price I’ll be happy to look hear first.

Christian helped me tremendously. He was very helpful, courteous, and very friendly. Knows his trade very well and his demeanor is beyond reproach. I will recommend him as well as La Familia.

Great staff, very friendly, good prices

The woman who helped me was so disgusting in front of me and my two sons under the age of eight years old I went in to see if they would except my Adidas women’s tennis shoes for sale and they said yes but for only $10 when I questioned why when they are supposed to honor 30% of what they will sell it for she continued to tell me yes that is what they do and I said so you’re going to sell these pristine condition Adidas for $30 and she said yes and so she said again $10 and I said no because these are over $150 shoes and she handed them back to me and told me fine then go and shooed me away with a gesture of her hand.

Great customer service, didnt pressure me to buy buy have me a great deal.

Always very nice people working there help me every time Im in need.

Raphael is very knowledgeable & helpful!

Just want to say thanks for your excellent customer service want to thanks Joe in particular very energetic helped me fix my watch looking forward to doing business in the future !!!

Staff was friendly and I feel that they gave me a decent deal. I would definitely come back in the future.

Very cool spot, super friendly and helpful! And gave me a great deal! Would go back, but am going to the other locations too

Excellent service the best

Excellent customer service. Jorge and Jennifer took care of me. Always a great experience to come by!

This pawn shop has the best staff. They are very understanding, friendly, and very easy to talk too. The manager Rafael is is very knowledgeable and one of the nicest individual you would ever want to meet. In my time of crisis they were there for me.

Excelent service from all employees. Jennifer, Rafael, Jeida and Christian.

The man at the counter has great knowledge of firearms and was more then willing to help us out with what we needed

Unfriendly staff, rude. Definitely do not treat you like family. Don’t even greet you or tell you we will be right with you. Leave you standing there for a long time before even acknowledging your existence. We purchased a bracelet there that cost almost $500 and we need it to pawn it because of the coronavirus to pay bills. They only wanted to give me $260 it was a very nice bracelet with a decent weight. We even purchased the insurance that they said if we Need to get the money back for it they would give it to us. They only gave me $350 for it. Dishonest practices. I had my engagement ring with a diamond on it with a decent weight they only wanted to give me $100 and $50 for the band. The excuse was the weight of the gold. Yet they sell necklaces that weigh far less for over 1,000

Great service friendly people Love the store!!!!!!

Best place ever great people i recommend it 100 %

The person who helped us was Jennifer. She was nice and very helpful.

Item was as described. Excellent customer service Jennifer was very professional. I would definitely recommend going to see her. Thank you.

Great people! Great service! ❤️

Pawn attendant was very nice and soft spoken and made sure she entered everything right, the name says it all they make you feel like family will continue business with them.