This Best Buy is one of the better ones. Always lots of staff willing to help out or answer questions. They also let you browse on your own without bothering you too much. Most stuff is comparable to other retailers but you can generally find stuff online for cheaper if you can wait on the mail. I do come here if I want to preview something first though.

Cody was phenomenal. Answered all of our questions and didnt make me feel stupid (Im not that great with tech stuff). He was patient and offered options which I appreciated. Thank you for the great service!!!!

Walked in met at the door by 2 guys. Told them what we wanted. Was told where to go. We stood there 20 minutes. No one showed up. We left as we were leaving both guys still at door talking. Wont be back

Employees were more than ready to help and assist with my needs at the store. I went with a minimal idea of what I really had to look for (window shopping, per se.) I left with a pretty sweet set of Logitech gaming headphones. 💕

Went there to get myself a Samsung Galaxy watch. Aaron came over to help and answered my questions with ease. He was a super nice guy, didnt push when trying to sell me anything, and it all was fast and easy. Would recommend, especially him!

Well, we go in and I see a chromebook for $129.00 I play with the display, gentleman asks if I need help i asked him if he had that model. He grabs is. When I got home, it did not match the display model. So, I obviously take it back.I show them the error, they apologize, thank me and tell me to return the one I purchased. I guess my thing here is, nobody tried to help get me anything Im looking for. There was no consideration for their screw-up which cost me over an hour of driving time and gas. Im not saying they shouldve given me a top-notch chromebook for a ridiculous cheap price. Maybe the one they had displayed there? Or maybe help find me one close to what Im looking for and take $25 bucks off or something. To just offer no assistance or anything seems weird. Especially in a day where everybody is online shopping, customer service should be amped up. Thats all.

Excellent service, very knowledgeable and helpful, helped us decide which option device for our application.

Geek squad wasn’t as efficient as the Appleton location, but other than that it was a great experience.

The times I’ve gone there, the employees are very friendly and helpful. My only suggestion would be to add an easy to call phone number.

I was happy with the sales person and also with the purchase very well to work with sales persons name was Damon

I went in for a tablet and the kid that was helping me kept looking things up from his phone. Everything I wanted was out of stock. I think the people on the floor should know more about whats on the shelves and have a tablet to look things up instead of a cell phone. The kid had no idea. I just about left. I could have went online and just ordered one. Very disappointing

Very clean organized store with plenty of knowledgeable employees ready to help you. Very nice to see hand sanitizer by the laptops and computer mouses.

Pre-Ordered a game guaranteed to be delivered on release date. Got message that the game shipment is delayed with no new shipment date. I will never buy a video game from Best Buy again. They offer no accommodations for not fulfilling a promise, nor do they seem to care.

They didnt have any beans 😔 but great service and everyone was super helpful. Good job everyone keep up the good work

This store has drastically gone down hill. The movie and game section has gone down to a few shelves at best. The focus seems to be on appliances now (e.g., fridges, washers, etc.). These are massively overpriced and completely against the theme of an electronics store. Stick to what you are good at... electronics, no one wants to by appliances from you.

Very helpful young man in appliance dept,/ Fridges.

Our 55 inch T.V. went out and with the 5 year warranty we got a new one for almost nothing. They did a Great Job and Arron is a Super nice sales man.

Disappointed in quality of HP laptop purchase. Thankful for the honest aid of a staff member from Geek Squad whose first name began with a G, we felt a little more confident in making a necessary purchase.

Excellent merchandise. Easy to find what I wanted. Well organized.

I bought the PlayStation Platinum wireless headphones a few months ago at a different Best Buy store, but I was having problems with them literally right out of the box.After putting up with it for a while (and the world shutting down, preventing me from making an exchange) I finally went and swapped them out for something different today. The exchange was very fast, no hassle at all.

Great customer service. Had an issue with a brand new computer I picked up the night before. They were great and had me out the new one super fast. No hassle.

Chris, the manager is a Joke. Seen a corpse run a better store.

I hope they continue to offer curbside pick up

Seems like the aggressively try to assist or they are racially profiling. Had the greater say whats up my man? I watched to see his interaction with someone else and the person was a white man to which he asked welcome to best buy.

It was okay other than, I called and specifically asked for an item for vehicles sound system, they said they had it, and it was the right fit. But it wasnt the right fit. What happened was its labeled as a universal part that GM used so all their speakers used it. My car was built in Australia and it has its own parts. So if you have Holden built vehicle the parts may not fit.

Purchased some speakers, they were the only store with merchandise in stock. The sales guy was great, very knowledgeable and friendly.

Needed a special cord for an artist tablet for the PC. They had it but I wasnt able to get it unti the next day. When I got there the next day the cors the had was wrong and the person who was helping me took a very long time to get the one I needed and it still wasnt quite right but it would work. Unhappy experience .

Best Buys service has taken a very large downturn. I was in their Oshkosh, WI store today and waited almost 15 minutes before I had to ask for help. There were AT LEAST 4 people who walked by me that didnt even acknowledge my existence. When I did finally ask for help (very upset at this point) I was told, you have to sign up for help, and we are busy unloading a truck. Are you kidding me? I have to sign up in order for an employee to even acknowledge that I am there and may need help and instead chooses to ignore me to put away a truck? I will never shop with Best Buy again. If I could give them 0 stars, I would.

They have no care for the Americans Disabilities Act (ADA) and are hugely discriminatory. They clam to not have to follow the ADA because they are a private buisness. However this is what the law says:“Title III of the Americans with Disabilities Act (ADA) prohibits discrimination on the basis of disability in the activities of public accommodations. Public Accommodations are considered to be businesses including private entities that are open to the public or that provide goods or services to the public.”they stayed open during lock downs calming to be a “essential business” if they are so “essential” they should not get to choose who they will or will not allow to have a EQUAL shopping experience.

Relatively knowledgeable and/or helpful staff. Moderate to high prices. Not terribly impressive, probably because theyre the only game in town

Great service. They helped me get exactly what I came for and was out in 10 minutes.

Tv dept very helpfull. 4 stars because of lack of inventory.

Good customer service representative

Bought a refrigerator and had it delivered..very reasonable delivery fee if you are willing to have delivery on THEIR schedule, which we were happy to do.

Exceptional experience, came in for two nintendo switches and received amazing customer service from worker named Aaron

They are currently fixing a broken window above the entrance, so you have to go in the exit for now. But the staff is friendly, clean and well organized store with a convenient location.

They had what I needed, the store was well laid out, the prices were reasonable but the employees were annoyingly eager to help.

Good service. Got what we needed quick and easy

Love that they added no contact! Covid or not, I just rather not go into the store haha.

The website was very inaccurate on the wait times.

I did not buy anything but the staff is friendly and knowledgeable in their respected fields.

Stood around 20 minutes waiting for someone to help, or even acknowledge my presence. Gave up and left.

Place was as expected for the typical best buy

EVERY SINGLE TIME I go into this store, I am very pleased with how I’m treated and how they’ve been able to help me. I’d give names, but seriously, everyone there is great!

Helpful staff! Upon arriving, a female staff asked if she can direct us anywhere at the door. Done careful though if you use one of their carts! The bottom rack is extended while the basket is a bit smaller. I didnt realize that and crashed the cart so hard on the shelf (thanks long bottom rack.) Embarrassing but Im sure best buy staff probably are aware that it happens a lot (?). The aisle should be bigger/wider. It was hard to turn and follow my husband around. Eventually I just ditched the cart and came back for it when I was done looking at stuff. 🙃

There was a major major mess up with my order that was a Christmas gift for my son. Jackson and Chris (warehouse manager) took extra time to make sure it was corrected and seen through to the end.What would have been a catastrophe ( a little dramatic but it would have been disappointing ), turned out in the end because of these two.Jackson went as far as calling customer service because of the issues and although I have to wait for the money back, they had the items set aside for me when I arrived (thanks to the employee Rob who i spoke with prior to going there.)I thank all 3 of your for showing extraordinary customer service and care.

Went in looking for a cell phone and John was great. Showed us the different phones and settled on the one that fit our needs. No pressure to buy and was not hurried. I will be back and will tell my friends.

Went to get info on gaming PCs for my son. I didnt catch the name of the man who helped us but he was awesome! He answered all of our questions and told us his honest opinions. I actually enjoyed this visit!

Counter person wasnt very bright however the geek squad was awesome

When shopping for kitchen appliances, salesmen was nice but wanted to show me what was on the computer compared to questions I had about items on the floor. This guy likes to touch and feel the product. Not look at a computer screen.

I was pleasantly surprised to get help from someone who sounded like he knows his stuff. He helped my mom and I decide on a washer dryer. Were going back for the next sale on appliances to get everything we need.

Very friendly and quick to help us!

Love bestbuy

Wait time was a little long, but the person in the phone area did a very good job ! Thanks Cody

We had the worst experience both in customer service and aptitude in selling their products at this Best Buy location, specifically the cell phone sales department. Nearly everything expressed to us in our new contract with Best Buy in regards to our cell phone plan was misinformation or actual lies. We went to upgrade our phones after my phone had severe damage.. While in the store talking to Geek Squad (they were actually knowledgable and helpful), we decided to look into upgrading our phones and asking about plans. Not only did the person helping me in the cell phone sales department NOT care to give me any specs on the phones I was inquiring into, his demeanor was highly unprofessional. I was not given a breakdown of the cost of the phones I purchased (so I ended up with a phone more expensive than I asked for), the plan we signed up to (we actually were give FALSE information as to the cost of the plan we were purchasing despite me asking specific questions of the monthly budget and relaying how much of a budget I needed to stay within), were told (my daughter was there as a witness) there would only be ONE activation fee even though we were upgrading two phones yet were were charged TWO or double. The situation got so dysfunctional that employees from other departments came to help us and did to some extent. The process went beyond closing hours and we felt rushed to leave. Due to the chaos of the situation, I asked multiple times for clarification and itemization of the plan and bill, to no avail. A day and a half later, I woke up with a bill for over DOUBLE what we were told. I called Best Buy and spoke with Jonathon in the cell phone department, who was apologetic about the experience with the other sales associate but would not help us with negotiating the activation fees although he offered to take back the phones, BUT we would have to pay $90 in restocking fees!! I went to my local Verizon (Verizon was our carrier), changed to a more affordable plan that fit within my budget, was given all the information needed about my phone and itemization, and we looked into ways of getting back my activation fees (we cannot at this time). He also informed me that this BEST BUY is dishonest and double checked to make sure the deposit I made on my phone went through and not stolen from BEST BUY. I WILL NEVER GO BACK TO THIS STORE and do NOT recommend you do either!!

Great for electronics, but I come because its the best movie selection in town.

Super friendly people.

Drive up order was so quick! They loaded our purchase right into our truck.

A waiting que for asking a question? Most unhelpful and arrogant staff. Waited around for over an hour just to ask if a specific item was in stock.The manager alone was the worst. Some white knight in orange sneakers. Totally blew me off to go help some blond chick in high heels.Wont be back

Have come here for many things and they usually have whats needed, the Automotive/Audio installation department is fast and friendly

I went into the store 10 minutes before close to grab a 150$ camera and get out. I found it comical how during mid-day operating hours you cant walk more than 10ft into the store without an employee approaching you. Tonight, however, they all scattered like rats and I could not find an employee assist me with getting the product. They only had display models out. The only employee I saw was on the other side of the store singing Closing Time by Semisonic. I ultimately had to leave the store without purchasing the camera with a line of employees waiting for me and one other customer to get out.

Guy helped me measure care to see if tv fit lol 8t did good service.

This is the place I go to for all my electronics needs. I am always assured of quality at the best price.

No body knew what they were talking about and it took them 30 min to get someone over to help me i was happy to spend my money elsewhere

Kinda disappointed in Best Buy... Was given a Blu-ray player and the box set of all the seasons of Game Of Throwns and the person whom purchased them didnt know I already had a player and the box set so nothing was ever took out of the boxes and had the receipt and during these time a person could really use the money for bills to keep family in there home and get food to feed the family, it woulda ben almost 400 dollars back and that would have helped and made a huge difference, but they said no to taking the stuff back...... Its prity sad if you ask me...😥😥😥

Is it that hard to call Best Buy and talk to a rep and not an automated bot for 1 hour? There is like 10 people always walking around that store. Guess Ill go buy on Amazon.

Well, i walked in the store and immediately i was greeted by a very friendly employee he asked me if there was anything i was looking for, i told him what i needed and he knew exactly without hesitation where said object was i followed him, then we arrived at our destination, he asked me the length i needed and told me all of the length options, i replied with my answer and he handed me one, then i asked if this was the best brand he said no and showed me several models and explained all of the different features for each one, I made my decision, then he said i can check you out right over here which happened to be about 10 feet away i bought the item and in a flash i was gone.So yes i recommend this store very knowledgeable,fast and friendly thank you

Very helpful salesmen and knowledgable.

I have been on hold for 56 minutes now and counting.... Terrible customer service.

Next time I need a laptop I am going elsewhere. They hardly have any in stock at the Oshkosh location and my purchase delivery is late.

I bought LG tv recently & they were helpful 🥰

We called them they said to come down that they could deliver a washer and dryer by Wednesday if I made it in Monday morning I went in and they told me it was going to be next month so we went to Lowes got the same washer and dryer for $100 less money and had it delivered on Wednesday delivered within 3 days golos

Helpful staff. Some products I was looking for were out of stock on multiple trips to this store.

Ordered car audio wit blue tooth

Salesman did a great job explaining

Very amazing services at the Oshkosh Best Buy.

I stopped today looking for a new microwave. I looked at the displays..no sales associate came up to me to see if I needed help. Went to look at new laptops while I was there. Again no sales associate asked if they could help. Next stop was by the headphones. Nope not a soul around. I was there about 15 min. Stopped by the customer service..not a soul around again. Saw 3 people go to the back but not reappear. As I was leaving the door greeter told me to have a nice night. Told him it would have been nice to have a bit of customer service. It will be awhile before I shop there again. I will order my microwave online I think.

Always seems to have what we need! Workers are always helpful!

I wish they had more of a selection of cell phone accessories. Cases, screen protectors, ect. Especially for Samsung Galaxy phones.

Friendly Knowledgeable staff. Quick and easy transaction.

They didnt have what I wanted. Bombarded at the door with customer service people.

Nice place to shop, was looking for a chest freezer but they were out of stock. Sales person was very nice and very helpful.

Friendly and helpful employees

Very friendly and helpful

Its one, if not the best of the brick and mortar places left to buy electronics. 👍

Not what they once were. I feel like its a dying store

Many people standing around. My person did not find my printer ink. I had to ask for more help.

8 people standing around doing nothing when you walk in, yet no one can answer the phone. I dont like how close they are all standing and sitting on their phones, just to stare blankly at you when you walk in make you feel really awkward very uncomfortable experience...

Employees always snapping their necks looking at me when Im by the computers. Cant I look in peace?

Geek squad Jake is the bomb.com, Ill continue to bring my vehicle to this location for any audio service in the future.. I suggest you do the same

Friendly and knowledgeable associate helped us in purchasing a smart phone for our senior father. Great experience

Couldnt price match my Walmart sale print out because the sale ended. Didnt have 3 copies of the game I wanted. But they were polite and got me 3 copies shipped to my house free shipping. So they did what they could. Plus... the girl at the door was cute and friendly. That helped.

I had an order sent by my girlfriend and was lied to constantly and waited for no reason for over 2.5 hours at the store until it closed. The manager Jerry and his staff were the only ones that had any idea what was going on and were great. I will not be shopping at best buy ever again and would not suggest ordering online

This location had great customer service! I had an issue with my purchase and they worked with me until it was resolved.

Curbside pickup is a breeze and literally no wait. Checked in and boom they were already at the car.

Always everything I need. If its not in store, it is definitely online!

Wasn’t happy with the answer the customer service guy gave me. Didn’t answer my question. I asked if there was still warranty on my product I purchased through Best Buy. So I went to the 3 people just standing around and was told he was the only one who can help me answer this question. You have staff Just standing around, but not willing to help when asked. Thanks. Bought my tablets and laptop through Best Buy last year, wont make that mistake again next time...

Stopped by for a new fitbit watchband and was informed they were appointment only. They managed to squeeze my gf in for a new band without having to set up an appointment. The assistant store manager took good care of us.

Solid location, low inventory, and good staff.

Good customer service but the teller was interrupted twice and did not get my full address on my delivery.