Amazing sales & service from Alexander Fok, Alex Levesque and Matt Walsh. With all the pandemic supply chain disruptions this team went above and beyond, really took the time and were so honest and helpful at every step. Ive been buying from Audi Mtl Rd for 25 years and theyve always been great, and this team just took it to the next level considering the challenges of CV19. Thanks and Ill be back :)

Thank you so much to Emilie (Sales), Alex (In F & I) and Alex (In Delivery) for the amazing service I received from start to finish with the purchase of my new Audi. Emilie was knowledgeable in every aspect of the purchase of my new car, she really knows her stuff. Alex (F & I) was genuine and prompt in all communications (great to chat!). Lastly, Alex (Delivery) went over everything with great detail and patience. This trio is the go to, if you are looking at purchasing a new Audi. All the best, and thanks for your help guys!

Great service and effort from Louis on an R8 I was looking at. He was quick with answers (I wanted it shipped to Oakville) and pics. Even though we didnt get the deal done the service was excellent!

Brian took good care of us, he had a car ready for a test drive while they look at our trade. We were in and out within a few hours including our test drive, great experience from purchase to delivery, thank you.

I had the unfortunate luck of rodents chewing through my engine wires. I left a voicemail to their service team on Thursday evening asking for a call back to schedule an appointment to get the wires repaired (and confirm if this was the reason for the engine light). I was concerned I wouldnt have my car for the long weekend.The team at Audi Ottawa called me at 9 AM on Friday with an opening as early as 9:30 AM. They got it diagnosed and fixed quickly enough for me to get the car back before the long weekend. By far the best dealership Ive had to deal with, ever.

Great employees great service GloFish dealership thanks for your service

Amazing service all around from these guys. I had the pleasure to deal with Mustafa for my previous 2 purchases and could not be happier with my experience. He always comes through for his customers and the service team has been great to deal with as well. Keep up the good work!

A quick kudos to Eric B in service. He was realistic, reasonable and took the time to explain what was done. Further, his calm demeanour, patience and taking the time to address my concerns was much appreciated.Thanks also goes to Jonathan (shop foreman) for his time and assessment on my car.I was most impressed with my latest experience here, owing to Erics underpromising yet overdelivering approach.Many thanks!

We are so pleased with the service we received from Jamie, Michael, Mustafa, and Anna This is our second vehicle from them in the past year. They are truly the best and make the process easy and smooth. The best team in town. Thank you again

The content of this review was originally submitted to Audi Ottawa’s ‘Customer survey’ July 6th 2021 and has so far been ignored.----------------------------------------------------All I wanted was an oil change, but my vehicle was due and booked in for scheduled 50,000km maintenance. I’m still uncertain what the $950 ‘maintenance’ included but certainly there was no sign the vehicle had been worked on when it was returned dirty, with squealing brakes and a burning smell when hot.My appointment was scheduled well in advance, early in the morning and (even so) the car was not worked on the day it was dropped off for service. Audi Ottawa informed us late in the afternoon we live too far away (30 minutes) for a shuttle or loaner car, and we would need to find our own way home from Ottawa. After considerable pushing back and refusing to accept this as reasonable customer service a loaner vehicle was suddenly found. Service was completed the next day.Audi Ottawa’s online payment system charged my MasterCard $946 repeatedly until it was maxed out while I was trying to shop with my son, but dealership still claimed they didn’t have proof of payment and charged my card again the following day. dealership called us several times asking for proof of payment or screenshots of our bank accounts showing pending charges. This was an issue on the dealerships end as MasterCard had reversed all the apparent duplicate, fraudulent looking charges.All i wanted was an oil change - I did not expect to spend multiple days on the phone with Mastercard and Audi being harassed about payments made on their buggy online payment system.

Of all the car I had the pleasure to own and drive, there is no doubt that my 2013 Audi A7 is the one that I enjoyed (and still do) the most. This is a fabulous car. However, I am not excessively impressed with this dealership. First of all, the cost for a basic oil change is outrageous. $270 + tx for the most basic oil change is significantly more expensive then all the other dealership that I have been too, including other Audi dealership. I am military so I move quite a lot and I have the opportunity to experience various dealership and trust me, service varies a lot from place to place. I thought that the fact that I was now in Ottawa was the reason why it was so expensive but it is still way more than Lexus dealership in Ottawa or my Audi dealership in Quebec. But this isnt the reason for my rating today. I picked up my car after having a brake line replaced/brake fluid flushed and maintenance completed. Service was closed and the receptionist gave me my keys. That was a nice $880 bill. Walking to my car I realized that the car wasnt washed. I inquired to service the next day to be told that their wash bay hasnt reopened due to Covid??? Ok ... but I am still paying full price for everything with a lesser service because you guys cant find staff??? Than looking at the service report, I realized that the tech mentioned that the undershield cover only have 4 screws left to attach it to the car. Nobody called me or asked me if they should do anything about it. So again I called service and they said that they could order the screws and bolts and could do it for $250. What???? for 10 screws??? Isnt it ridiculous to charge $150/hour to insert screws that they should be already placing when they do the oil change? Tried all day to get information but they were not returning calls to finally say that they are short staff. I did a quick search on the web to find out that most screws are about $2 each from Auto/Audi parts. So I asked them to provide me with the parts number that had to be replaced just to be sure that I was looking for the right parts and they refused, stating that it is policy. How can you not provide parts number to your customers so that he can know exactly what is broken and missing on their car? Obviously we know why!!! Well, let just say that Audi Ottawa just lost a customer because they refused to be honest regarding a hand full of screws and because they are so greedy. You cannot expect to charge big money but only provide half/service.

Buying our 2018 Audi Q7 was a smooth no stress process from start to finish. Couldnt have been happier when we took delivery.Thank you Audi ottawa.

Had the pleasure of dealing with Natasha Vaux from Audi Ottawa (East), and cannot say enough of how amazing our experience was. Her expertise, care and passion, shined throughout the process. In addition, Julia (closing) and Alexandre (review of car), was thorough and felt very well taken care of. Thank you!

One of the most unpleasant experience with an Audi dealership. Mind you i gave them a few chances and went there about 5 times for oil changes and other maintenances but everytime it’s a disappointment.On my first ever visit, i had to do an oil change and i let them know that my battery needed to be changed. Atfter calling me to let me know my car was ready, they called me back to tell me that unfortunately they didn’t had time to do ANYTHING on my car because of lack of staff. On top of wasting my whole day, they tried to charge me 150$/hour labor for the diagnosis of the battery that needed to be changed when i was the one telling them about the battery in the first place?!Thankfully, after i went in there making my opinion known, James was nice enough to cancel that bill and offering me a discount and thats the ONLY reason i went back and gave them more chances. But im done spending my money there, i will go elsewhere to pay overpriced rates and at least be happy about the service im given.Bad customer service, no interest in you, your car or your business $. The staff is always changing, almost everytime i went i was serviced by a new staff member and the last advisor i dealt with was looking at me like a deer in headlight the whole time and when i went to pick up my car, he had the receptionist made me pay and gave me back my key even tho he was not busy and alone at his desk, he didn’t even came to see me to give me a follow up of what i asked him to check on my car.Definitely not spending 1$ more there since they don’t seem to appreciate or respect my money. Hopefully they will improve but i doubt it.

All class! The staff treats you like royalty and really know their stuff. You should see the cars they have for sale! Amazing stuff! Also, the place looks gorgeous. If youre looking to buy your next vehicle come here.

Stopped into the dealership to check out a Certified Pre-owned Audi Q3 for my mother. From the beginning, service was nothing but top notch. We were greeted instantly and was immediately introduced to Jeremy who led us effectively and efficiently through the sales process. Throughout the visit at the dealership, Jeremy was informative, supportive and open. Jeremy was able to provide us insights on any doubts, concerns or questions that we had. Additionally, Jeremy was very supportive after the transaction. Jeremy conducted follow-ups and kept in contact to ensure that we were satisfied with our Audi.Ultimately, this was a great experience with absolutely no hiccups along the way. I would definitely recommend this dealership to anyone considering an Audi. We will most definitely be back to do business with Jeremy again!

Brian was very helpful!

Emilie was great. Straight forward and honest.

Ping, John, Jamie and Angela and the team at Ottawa Audi are top-notch. They are professional, knowledgeable and patient. The process went very smoothly and we are very extremely impressed with their work ethic. Above all else, the team truly cares about finding you a car you love. We cant thank the team enough for making our experience a positive one right down to the smallest detail (thanks Angela!). We would recommend them to anyone who’s looking to buy a new or CPO Audi!Jason & Jodie Kowalski

Poor user experience.I was looking between Mercedes GLC 300 or Audi Q5.I went to Audi Montreal Road Ottawa and I wasnt impressed with my experience. I was passively welcomed by Brian While he knew I was interested in a Q5, I was never offered the opportunity to try one or to show me one. I had to ask to see inside one. How can you by such an expensive car without trying them?I went to Mercedez Benz Gatineau and I was offered to try the cars I was interested in without asking them and felt valued and respected without feeling judged (can he buy it or is-he serious). I finally bought the GLC300 and didnt regret it.I was contacted by Audi sales manager wrt my experience and when shared it, he never followed-up.Regardless of how much the car cost, how a person looks the service should be excellent all the time.

My husband and I brought our second 2020 Red Q7 from Ping, a professional, knowledgeable and very helpful young guy, a few weeks ago. Will definitely buy a new Audi again in the future from Ping. Great customer service! Recommend !!

Audi Ottawa is by far the friendliest, yet professional, dealership I have come across. James and Alex in the service department are wonderful. Would recommend Audi Ottawa to anyone looking to join the Quattro family.

We did experience significant delays in the delivery of our new Q5 due to unforeseen issues, however, Nick, Max and team worked very hard to resolve going the extra mile. In the end we were happy customers and loving our new vehicle.

Brian was great from the get go! Good communication, genuine and no pressure. We appreciated that! The vibe in the dealership was really nice. Everyone we encountered including Mustafa were great! I would definitely recommend Brian and team.

I was very interested in buying a new Audi A4 but I have never dealt with such a ignorant rude person in my life. Neb was not willing to work with me on closing the deal and to top it all off the office smelt like a pack of cigarettes. Good luck guys.

Welcome to a dealership that makes you feel at home while delivering a professional and personal car buying experience. The team at Audi Ottawa, Romy, John, Maxime, Jamie and Jason all strived to make sure that I was comfortable, informed, respected and treated as a friend throughout my new car buying experience. For me, the right car sells itself, everything else comes down to two things, the effort and attention a dealership is willing to invest to raise the bar above the rest. I found those qualities and more at Audi Ottawa and I couldn’t be more thrilled about my deal and driving home my new CPO!

A ++ EXPERIENCE. Drove here from Toronto, by far the best prices and the best service I ever received from a dealership. I have owned and bought multiple vehicles and this dealership stands out by a mile ;) thanks guys ;) shout out to Mustafa, Ping and Chelsea

Just moved from Winnipeg to Ottawa and maybe I’m spoiled by Audi Winnipeg, but my first experience with Audi Ottawa was very underwhelming. The service advisors and shuttle driver were very nice, the building itself is an exact replica of Audi Winnipeg, however...1. Charged $90 to switch between winter and summer rims due to balancing and tire pressure reset. Tire pressure alert came on during the drive home. Makes me suspect I was charged $90 for just the 15 minute job of swapping rims which I could’ve done myself. When booking the appointment and when dropping the vehicle off, I was only verbally informed of the $95 tire storage fee, not the $90 wheel swap charge. Balancing wheels that already have tires mounted & balanced is strange to begin with and I would’ve opted out of that had I known I would be charged for it.2. Shuttle vehicle is a smelly $10k Dodge Caravan. First time ever I’ve had a shuttle so low rent from a luxury dealership before. My previous experience with Winnipeg Infiniti, BMW and Audi all had almost new luxury brand vehicles for customer shuttles. When my own vehicle is a brand new $90k Audi, it’s not an unreasonable expectation to be in a nice shuttle vehicle. Felt bad for the shuttle driver that he had to use an old vehicle that didn’t even have GPS.As mentioned previously, the customer-facing staff were very nice. But for everything else, my suggestion to Audi Ottawa is call up Audi Winnipeg and find out how things are done there.UPDATE APR 3 2018 - Jason, manager from service called me and issued a refund for the unnecessary wheel balancing and storage fee (they only charge the fee when the wheels are removed from storage, not when they go in). He is working on improving the customer shuttle vehicle. So as a result, Im changing my review to 4 stars. Thanks Jason!

Im sorry to say, our experience at this dealership was quite unpleasant. We were with Brian Peck. He and the team were knowledgeable about inventory and the market, and we went into the dealership ready to buy with reasonable expectations (I had thought we would be a pretty easy sale) but ultimately we found the level of salesmanship was quite poor, and we were generally not treated very well. Ive read all the other reviews and Brian and the team consistently receive very high reviews so Im at a bit of a loss for words... evidently our experience is an outlier.

You book an appointment to get you car serviced. They send you an email to confirm the date and time to pick up your car from your place and thats it. Nothing more. Nobody shows up. They dont even call you to tell that they cannot meet the expectations. You have to call and remind them that they have a work scheduled and that they are supposed to act upon it. Yeah, sure, they did say apologies, sincerely regret the inconvenience caused etc but they dont seem sincere. This indifference and who cares! approach has a cascading effect on my personal business and schedules. Now everything has to be rescheduled and who knows if the second appointment will be honoured or not!. Guess they have a lousy management system and running the show on a pen and paper system. If not, how can they miss an appointment that was scheduled 12 days ago?

Just picked up my S4 from here a few days ago and couldn’t be happier. My sales rep Massi was extremely nice and easy to deal with. Being from Toronto it wasn’t as easy as a local deal but thanks to Massi we were able to work everything out. Couldn’t be happier with the car and the service I received from Massi and the rest of the team at Audi Ottawa. Highly recommend checking them out and ask for Massi! He will treat you well!

Very relaxing experience. Modern sales people who dont waste your time; negotiated and purchased car car conditionally over text message.Elie is the nicest and most professional salesman and person Ive ever dealt with purchasing a vehicle. He gets it.I came ready to buy and the car was beautiful. Everyone was happy. My wife and baby love their SUV.

Really awesome experience, Romy, Mustafa and Chelsea are all so professional and lovely to work with. Romy has great intuition, and has a natural ease about her that really made me feel comfortable, and taken care of. Mustafa is super organized and efficient, love that! Chelsea was awesome, you can tell she loves her part of the experience. There is a really nice energy at Audi Ottawa, I am so excited to be a part of the Audi family now. Coming from Elite BMW and owning BMW’s for the past 18 years I am so thrilled to move on. Audi Ottawa was definitely the right choice. Also, I freakin love my new car!!!!! Thanks guys!!!!

Stunning and modern location, relaxed vibe and excellent customer service.

Hands down, the absolute best, car buying experience I have had in my life. The saying: Went above and beyond does not do justice to how amazing John was from start to finish. I do not possess sufficient vocabulary to express how happy I am with the quality of service provided. I wish I could give John more than 5 starts.

Great sales staff who are very helpful along with all of the dealership staff. No exception - a fantastic place to do business!

Michael is a awesome salesman, takes care of you through the entire experience.

Outstanding purchasing experience thanks to the extremely helpful staff - particularly Mustafa, John and Chelsea. They made themselves readily available to answer any questions I had during and after the purchasing process. In addition, the facility on Montreal Road is a large, clean, futuristic building that has a very luxurious and relaxing atmosphere.John and Mustafa both respectively were a pleasure to deal with. They were able to talk me through all my options on getting into a new vehicle and even shed some personal experiences that helped me make a well-educated decision on my new car.The delivery process was superb. Located in Audi Ottawas delivery bay, I was given a detailed explanation on all the new features of my 2021 SQ5. My old Audi was a 2013 S4, but moving into the newer vehicle with many technological additions was made easy by Audi Ottawas delivery specialist, Chelsea, who ensured I had a sound understanding on everything I needed to know before sending me on my way. I was even offered to have my picture taken with the new vehicle by the marketing team which I took full advantage of.From my initial interest of trading into a new Audi (saw some fantastic pictures on their Instagram account), to leaving in my new SQ5, every step of the experience was carried out with true professionalism. I have already recommended them to friends and family and will certainly be returning once my lease is done. Would highly urge anyone exploring the luxury car market to visit Audi Ottawa.

I am very happy with the customer service I received from Romy. Excellent experience :)

Excellent customer service and very friendly and helpful staff.

Felt like I was driving home in a new car after body work. Car was cleaned inside and out. Also, like the family friendly service and experience.

Awesome service department feels like friends more than business trying to take advantage ! Thank you Alex its great dealing with you

The experience of buying my first car at Audi was made extremely smooth and incredible. Ping Guo and Mustafa Alsadi made the process delightful, they were always available to answer any of my questions and made it possible to have all my expectations met. The outstanding service received was beyond my expectations. Even after the car was purchased, the Ping offered his service with helping set up the car. Great team and work ethic! Thank you to everyone but specially to Ping and Mustafa!

Excellent service every time.

Ping Guo was a great sales rep who made sure to not only show us and explain what we wanted to see, but also made recommendations that we ended up buying which was a better value in our budget! John worked his magic and did everything he could to make us happy and satisfied. Mustafa was amazing as well supporting us with his opinions, comparing every vehicle we looked at from his point of view and not a selling point of view, and making the financing process super fast and easy. GREAT team and experience. I will be buying from them the next time!

Really nice experience.

Exceptional service from everyone at the dealership, most specifically from John Cimir. He was professional, courteous and incredibly helpful and he went out of his way to make our buying experience as easy and positive as possible. I cannot rave enough about how fantastic of an experience it was to buy our Q5 with Johns help!

My husband and I were very pleased, once more, with the way our transactions were handled by Audi Ottawa. Very pleased with Brian Peck, our sales representative. Thank you!

Brought my car in for service before the long weekend, serviced and picked up the next morning. Overnight the rear bumper had been hit hard enough to remove paint and break part of the diffuser. Called to notify during the long weekend as soon as I noticed. Left a Vmail so thered be no argument of when it happened (no damage dropping car off, they did not do a walk through after service). No phone back. Waited a week for them to call back; called to check. No record of call and no proof of damage.Unprofessional, irresponsible, and I will never bring my car to this dealer or recommend it.I am cash out of pocket for a diffuser replacement and a bumper respray (since the damage was through the plastic) for their terrible service and even worse response.1 star isnt low enough. Avoid Audi Ottawa.

Experienced discrimination at this location and dishonesty, very poor service. Do not use this location trust me.

Bad serviceSold me a new car with old tiresMake u drive of the dealer lot with unsafe tires

Excellent customer service from our sales rep, Brian, to our financing advisor, Mustafa! They were thorough, cordial, explained the various features of the vehicle as well as the add-on packages. I didnt walk into the dealership thinking I was going to buy a vehicle. But, they made it pretty convincing why I should without making me feel pressured. Even after the sale, Mustafa was knowledgeable, helpful but not pushing the sales. I felt very relaxed in making the decision.We absolutely love our 2020 Audi Q5 Technik! So glad we bought it!

James was my service advisor and provided great support overall. Had some delays but it was handled with great customer service, looking forward to doing more work with them. They even provided me a gift for my troubles.

All people who are working in the audi store are really nice, especially, ping, he is an awesome agency. Highly recommended him, his name is Ping, Ping, Ping.

Came in for a recall. They said on the phone it’d be 1 hour. 2 hrs later, still here. It’s a very nice facility. Staff was very friendly. But time is time... And they made up for it so excellent customer service in any case.

I will preface this by saying that this is the FIRST online review I have ever left on anything. I have owned many Audi vehicles over the years. I love them. But I am appalled by the service I Have received at this dealership over the last year. Our family owns 2 Audi vehicles. Over the last year, this service department has made countless errors while servicing our vehicles and then turned around and blamed us for the problem. It takes weeks, to get them to return a phone call, and over a month to get an appointment. I am so disappointed in Mark Motors. This dealership was not like this in the past. I love Audi cars and intended on being a loyal customer. In fact, I have been for over 10 years. But I dont think I can deal with Mark Motors any longer.

I cant say that I ever expected to buy an Audi nor did I expect such a welcoming and satisfying experience. I had a few brands in mind to bring me back in the car world but thought I would have a little fun and see the new 2020 models. Michael made every effort to meet our budget and he accomplished that task! Within a couple days we left with a 2020 Q3. Three months later I am very satisfied with the Audi experience and can not think of driving anything else.

Excellent experience purchasing a certified pre-owned A4 from Audi Ottawa. Very professional sales team. Although low mileage, the vehicle was nicely reconditioned. Would highly recommend.

Great choice of vehicles, friendly and professional salesmen.Thank you Ian and John for all your help with our purchase.👍

We had Emilie as our sales rep and she was very good. She got me the most value out of my trade-in as well as great customer service. Emails and calls were returned at very fast pace. I would recommend this dealership and the sales team to anyone looking to buy.Thanks

Their great services had given me the peace of mind for a five hour drive back home!

Excellent customer service. Very professional. Cant say enough good things about Mike Silverstone. Love my Audi SQ5. Thanks again

I had an issue with corrosion on my Audi A4. Phil Kaeding who handles claims did an absolutely phenomenal job by making sure my corrosion claim was processed and approved. Thank you Phil for your hospitality and service Audi is lucky to have you.

I got my new car from here. Excellent experience and professional 5 star sales service. Mr. Mustafa Alsadi was taking a very good care of me since the moment I walked in to purchase my car through building it and even after the delivery. Throughout the delivery I wasupdated and posted. Thank you

Great service and deals... very respectful and accommodating staff and management. Thank you for your partnership with me and my family for long time...

Amazing purchase with Ahmed Al-Shraify & the whole staff at Audi Ottawa. Their patience and co-operation was very appreciated. It was an extremely pleasant experience. Highly recommended! Call Ahmed today!!

Now on our sixth Audi, this is the best dealer we have worked with. My purchase with Emilie Desforges was the easiest I have ever experienced in decades of car buying. She was on top of everything for us from day one!

What a lovely experience dealing with Audi Ottawa, from sales to service, each and every person working there gives a damn about creating an amazing ownership experience. What an amazing team and culture. We have bought 2 Audis (A6 and Q5) from the team over the last couple years and couldnt be more thrilled.

Typically I am reluctant to give a 5/5 rating as there is always something that can be improved upon, however the customer experience with Audi Ottawa is clearly top notch. When one is welcomed to the Audi family, they really make it a reality at Audi Ottawa. From Sales, Financing, Delivery acceptance and Service, one is treated in a professional manner with customer focus clearly as the number one priority. Well done to all, a very satisfying customer experience.

Great service. People were very friendly.

@Jason Griffin and his team deliver the best customer service of any dealership Ive visited. Their attention to detail as well as down-to-earth attitudes make this team so easy to deal with. They get me and I would recommend anyone visit them for service or purchasing.

The staff is friendly and knowledgeable. They were willing to attend to our needs and spend as much time as necessary to make sure we we comfortable with our vehicle.

Service appointment to have winter tires mounted on my wifes Q3 and my S4 today. Excellent client service. Very friendly staff. Im always well taken care of. Thank you to Carolyn, Jason, Andrew and Bernie. Always a pleasure chatting with you!

One of the best customer experiences I have had. From start to finish, Ian Thomas and the rest of the Audi Ottawa staff were a pleasure to deal with. They worked with me to find the best car to suit my needs, and never did I feel any pressure, just great service. I wont hesitate to recommend Ian to friends or family looking for a new vehicle. Great job!

Had a great experience with the sales staff. They were patient with me while we walked through several models, options, and payment plans. Not pushy at all, which I really appreciated.

Very happy with my newly purchased 2016 Q5 and my overall experience at Audi Ottawa .The staff were friendly, kind and answered all our question throughout the process. Big shout out to Alex for doing a full step by step guide of all the cars functions. Another big should out to Michael and Paul for making us feel right at home.Thanks Audi Ottawa, From the Kaddoura fam.

The buying experience was good. The salesman, Jeremy Pepin remembered my interest in an Audi S6 with low km from over a year earlier and called me on it. The rest is history.

Ottawa Audi was great to deal with, breath of fresh air when compared to other pushy dealerships. Elias El-Koussaifi was a great host.Would recommend them for sure.

I can’t say enough about the superior level of service that one can expect at Audi Ottawa. As a 20 year customer, I’ve always been impressed with their professionalism, expertise and the overall customer experience. Thank you!

Just bought a 2019 Audi Q5 from there. I went there initially just to compare cars and did not have high expectation. The sales rep (Leah) was just awesome. She gave me a good price for my trade in and also got a good price on the new car. Leah was always available and answered my questions very quickly.The car itself was in good condition for a new car. After I spotted a minor scratch, their detail expert fixed it within minutes. After sale rep did not try to push useless options such as paint/fabric protection. Overall, excellent experience, especially compared to my previous Acura. If my new Q5 does it job well, I will buy again from them.

My purchase experience at Audi Ottawa was first class. Brian Peck, my sales rep was excellent and made the process of buying the car easy. The organization at Audi Ottawa that works with Brian was very thorough, making sure my car was properly prepared for delivery. In all a very positive experience. I would recommend Brian Peck and Audi Ottawa.

Jon, our sales rep, was awesome. From management to delivery, we had an experience that exceeded our expectations. Even for a luxury brand.Thanks to everyone!

I had an amazing experience with Mark Motors Audi. It’s always stressful buying a car but when I was looking for my A3 Michael and his team made it so fun and easy. They were patient with me and answered all my questions throughly and professionally. They had many cars for me to test drive and when I found one in another dealership in the city they drove it over to the Montreal Rd. location for me at no cost. They had prepared the car very well for me and it felt brand new. I had then dealt with Paul in finance and he was very clear about the financial terms and conditions which made me more comfortable dealing with them. Both Michael and Paul kept thorough contact with me throughout the whole buying process and made it super easy. I would definitely go back to them for my next car!

Extremely happy with Jeremy Pepin in the sale department. He was profesionnal, patient, genuine, and was extremely knowledgeable. He did such a great job that he convinced us to stay with the Audi brand as we were considering a change. Thank youu and well done Jeremy.

First class all around. Never pressure, answered all questions and were responsive during and in the weeks following my purchase. Special thanks to Jeremy and the Audi Ottawa team.

I visited Audi Ottawa today for an annual service appt. The service and sales staff were very well organized, helpful and communicative. Ive had an excellent year with the vehicle and feel great about my whole customer experience to date.

The team that helped me with my purchase were consummate professionals, courteous and were attentive to my questions. It is obvious that each team member knew their role well which made my purchase very easy and fast! Buying a vehicle is supposed to be fun and the Audi team did that and the team also made me feel like I was their most important client. The customer service at your dealership is obviously important to your staff. Big shout out to Adam, Lorne, Ksenia and Phil. 5 Star Service :)

Wonderful experience. Easy peasy. Held my hand all the way through. Highly recommended.

We live in a world where service is not as common as it once was.I had the pleasure of dealing with Adam Stajduhar. Service was impeccable, at no point in time did I feel Adam was trying to rush nor sell me anything I did not want.Adam took his time explaining in detail all the models we had interest in.We went to compare to other makes in town, where not only did we not even get approached, but rather ignored.I can assure you there is no comparison with any other dealership in town, Audi Ottawa is simply in a realm of their own.If you are looking to buy an Audi, this is the place to go.

Audi Ottawa did an amazing job! Ian was very patient and extremely helpful and ultimately sold us the car of our dreams. Right from the start, we were treated very well and that included Audit Ottawas top notch onboarding process. Picking up the car is one of the most exciting times and they went the extra mile to make us feel comfortable and more excited to drive away in our new Audi. Very happy with everything.

I really like this place. Always friendly and helpful staff. Great selection of cars for customers.

Great Experience with the Audi Ottawa Dealer (located on Montreal Road). Particularly Ian Thomas provided us with good support with wise and honest advises. Were enjoying our new Audi Q5 car now! Very good car!

Excellent service. Reliable, friendly and as promised.Delivery was on time, staff was friendly and the whole experience was without stress.

Buying our Audi Q7 from Mustafa at Audi Ottawa was a wonderful experience. He was very professional and knowledgeable about the product and did not pressure us throughout the process. We would definitely buy from Audi Ottawa again! Thank you Audi Ottawa!

Very positive purchase experience. Ian was helpful and got a good trade value. The Sales manager added other benefits and all the staff were upbeat hospitable.

I thoroughly enjoyed my time spent at Audi shopping for a new vehicle. The salesperson was able to show me how a sporty hatchback would be able to provide me with the space I needed for transporting items to the cottage. I love my new red sports car.

Great experience from initial phone call to delivery process. Awesome service from everyone. Motivated management and outstanding team all around! Would highly recommend them to anyone.

Jordan took care of us from the moment we walked in the door to second we drove off the lot. He was extremely helpful and fit me in to a vehicle that perfectly matches my needs and style. He thought of everything and was always available for questions. I will DEFINITELY see Jordan again and highly recommend him to anyone looking for an Audi! Thanks Jordan!! 😊

A new world class sales, service, and body shop facility with great people. Michael and his team at Mark Motors / Audi Ottawa truly make owning an Audi (new or old) a pleasure. Highly recommended!

Truly best stuff in parts department guy name was #Chris i never seen guy help full in my life i will keep him remember in my good memory thanks again best place to give business you know why i call other place to even in Montreal Audi dealers this guy help me to find right part which other dont thanks again *# Chris