I have been trying to get my medicine since this morning. It is not 5:30 pm. I had to go in the store and see why it wasnt ready. 2 were not covered by my insurance so they didnt fill them. They said come back in 30 minutes. Its been 45 minutes and still no meds. Everybody in the line had the same problem.

Tried to fill a certain amount from my monthly prescription as I do every few days because my insurance does not cover medication and my medication is expensive. I was made aware that I would not be able to receive my medication as of today, October 24th. When I asked why, I was given little to no explanation other than being told that it was my doctors fault. So I messaged my doctor today, which is a Sunday and they arent even open but they still had someone reach out to inform me that it was for sure not because of them. So I called the pharmacy back and I get nothing but rude attitudes and raising voices from everyone in the pharmacy and my issue still isnt resolved. So I guess its time to take my business elsewhere. And its funny to give this review because when I went to, the majority of reviews that Im seeing are 1 star. Dont get me wrong, there are excellent employees in the pharmacy but they are few and far between.

We made appointments for rapid covid testing a day in advance. We got confirmation emails a few hours before our appointment letting us know everything was on schedule. It was an hour and ten-minute drive to get there to find a sign in the window that there was no pharmacist to administer the test. We were turned away.

I booked an appointment through the Walgreens app for my flu shot. Everything was fine, I did all the paperwork online and it was convenient with the pandemic going on. The day of my appointment I arrived 10 minutes early to check in at the pharmacy. All I should of had to do was give proof of insurance (I don’t have a copay) and get my shot. The pharmacy staff took three other costumers before me for their flu shots. All of which didn’t have appointments. After waiting for 30 minutes I was finally able to talk to someone. She was very disrespectful said the didn’t take appointments and I’d need to get in the other line to wait for my flu shot. After waiting again in another line. They were rude and made me fill out all the paperwork I had done online. I had to wait for three other people to get their flu shot before me even though it was 50 minutes past my appointment. I will not be going there for my flu shot again.

I give them a zero the pharmacy manager and the staff was very unhelpful and rude. I witnessed them making a young lady call her insurance to fix a problem tonight in which was something they could of fixed for her. Shame on you. I know we all are busy with everything going on in the world. I was shopping after I heard the way they handled things I put my stuff down and left. If more people would speak up maybe some bad apples. If will be letting other people know that Walgreens do not care.

Clearly they have their name in Western Union team, but When I came to withdraw only 200$ in money order, the staff said theyve ever never seen this money order before. And they said I need to go to big city for withdraw. Oh my God!I even saw the board western union send/receive there and I show them . I dont really understand why they did that!!!

I wish I could give negative stars to review their sad excuse for a pharmacy. It’s a sad day when your parents can’t pick up your prescriptions after you had surgery... it’s even more sad when you’re met with attitude over the whole thing. 2 can play that game, you won’t ever receive our business. That even stands for the Redbox outside.

Awful customer service. I will never shop at this location again.

Bad. Bad prices and pretty bad employees. All rude outside a small handful. Particularly the older females running the cash register. Ive been going to this store for years, spent thousands of dollars there, and only recently (before the virus) these ladies have started being incredibly rude. The last time I was there I approached the register to pay only to be ignored as I approached. No Hello. How are you? or Did you find what you need? Terrible. Just terrible.

I am sorry I cant give a negative 10 review. We have used Walgreens for our prescriptions for years now. They used to be quick and accurate, but anymore they are very slow and not accurate on prescriptions. I filled my prescription and was charged double what I was supposed to be charged and only received half of my prescription. When I contacted the pharmacy I talked to one of the pharmacy techs who said I would have to talk to the pharmacist. After being on hold for close to 9 minutes the pharmacist finally got on the phone and said that I could come in and get the rest of the prescription, but would have to pay the same amount again for the rest of it. I let them know I was not going to pay more than double what I was supposed to pay and asked what I needed to do to move my prescriptions. The pharmacist didnt seem to care at all that I was moving my whole families prescriptions.I had used a coupon for Walgreens the first time which was supposed to be less for the whole prescription than what they charged for half of the prescription. They wanted to charge me 2.4 times the amount I was supposed to pay in the first place. I have moved my prescriptions from Walgreens to Walmart where my prescriptions will be half of what they was supposed to be in the first place at Walgreens. Please check your charges at if you utilize this place. I have now heard multiple people say they had similar experiences with Ottawa Walgreens.I will not be using their pharmacy going forward. Not sure what they are trying to do their, but they really need some management oversight which obviously they dont have now.

The pharmacy staff told me my insurance wouldn’t pay for my medication but couldn’t give me any further information. When I called my insurance company and they called to inquire about the problem. The pharmacy staff hung up on the insurance company multiple times. When I called them I had to speak to three different people, explaining the situation to each new person. They finally explained they thought the generic brand would be cheaper without really checking to see if the name brand was cheaper. We reached a resolution, they said they’d fill the name brand Rx. When I went to pick up the Rx, they told me they couldn’t get it until Monday (this was on Friday). No one ever called to say they couldn’t get the medication until Monday.

I suffer from migraines. My doctor prescribed aimovig, my insurance considers it an experimental drug and would not cover it. Aimovig agreed to pay 100% of the cost for 12 months so my insurance could see if it works or not. It took me 2 days to get the first dose filled by the Walgreens in Ottawa, KS. I was given a hassle by one of the techs. Month 2: again the same tech gave me a hassle about getting the prescription. The pharmacy manager told him youve been here long enough that you know better, scan the coupon. He scans the coupon and tosses the script at me saying I guess it is free for you. Month 3: My husband went in to pick up my script, the tech told him it would be $590.00. He said no, the manufacturer has agreed to pay 100% of the cost. The tech did something and said, sorry I was wrong it comes to $690.99. She knocked the wind out of him, the price didnt go down it went up. I called, got some flack but got it straightened out and he returned to pick it up at no cost to us. Month 4: I received a text saying my prescription is ready for pick up. I drove from Paola to Ottawa to pick it up. The tech was going to charge me full price, I asked her to please apply the manufacturer coupon. She looked at my account and apologized then asked for $20.00. I said if you will take a look at my history you will see the manufacturer is paying 100% of the cost. She did something and said ok it is $5.00. I told her Im not willing to pay anything because the manufacturer has told me they are covering 100% of the costs for 12 months. The pharmacist working said tell her to pay the $5.00 or leave we dont have time for this.Walgreens Ottawa Kansas is NOT customer oriented. I did NOT pay the $5.00, I left without my prescription.

False advertising. Is actually on the corner of 15th and Main.

Very helpful, very friendly, and fast service no waiting a hour for scripts .

The pharmacy staff is great. However, the front checkout staff is AWFUL. Absolutely terrible. 8 people were in line and they still didnt call for help. FINALLY someone asked for a second cashier. Since I was 2nd in line, I was directed to the new cashier who was unable to figure out how to sign in. So, all 8 other people behind me in line were served while the second cashier stood there trying to login. I was finally checked out 15 minutes after waiting in line. Awful experience and happens very regularly st this location.

Standard Walgreens. The pharmacy is fast and has a drive through, very convenient.

Great service friendly people love to shop there

I always receive great service. Not one time in the 4+years here in Ottawa have I or my family been treated poorly.

The pharmacy staff didnt explain how much or how often I should be giving my son his medicine or whether or not it needed to be refrigerated and they didnt give me anything to measure the liquid with. Not cup, no syringe...... I never got the text to set my number up for updates on when the RX was supposed to be ready either..

Rx ready in timely otdea

Mark in the pharmacy department is extremely rude and does not have a problem telling someone on Medicaid that they dont make any money filling prescriptions for them.very condescending & belittling

I quit going to this Pharmacy along time ago because they are so rude. When you go up to the counter they look at you like why are you here.

This is the worst Walgreens I have been to. They say go online to schedule a rapid covid-19 test so you can get your negative papers to move about the world freely now days.. email says to park and remain in your vehicle with window up with ID and Email ready to show. I get there park for 5 minutes and think I should call the store to find out for sure because there are no signs. The lady says you are supposed to do those through the Drive Thru. The drive thru is wrapped around the building two lanes. I get in line and there is at least 8 cars in front of me. The line did not move for 25 minutes. 1 single car was served in 25 minutes. Total drive thru wait time 1 hour 35 minutes.