You get what you pay for! Called Jimmy for an estimate to replace both of our garage doors. He did measurements without our approval, and gave me a quote over the phone. With the very cheap price, he would not take any appointments, and would have to take whatever day was convenient for him. When the day came, he said he would be here first thing in the morning, but did not show up, and called me to tell me he woke up late, and that I would be his first job. Nope, he didnt show up until about 6pm that day. He had a one man crew to install both garage doors. Poor guy was by himself working until 1am. Since garage doors were brown and white, they promised to come back the next day to paint the doors. Next day, no show. I texted Jimmy, but he said he was out of town, and will paint them when he gets back. When he gets back, I text him again. He gave another excuse for not showing. Week later, we end up painting the garage doors ourselves. No text, no call, no show. Completely ghosted us.

Great service and price. Quoted me less than $200 for repair and after hours service call. He almost rebuilt my garage door for $50 more..very happy.

Made contact with Turtle Tuff through Home Advisor. They called me within the hour, and after I said I already had someone else coming out, they asked me what the problem was, and were able to walk me through how to fix it in 5 minutes. No service call and no charge! I will call them if I have another problem. Honest and courteous.

Got my new garage doors put in today and they look great. Every time I have needed anything with my garage doors they have taken care of my issues quickly and solid workmanship. Today they went above and beyond and picked up my doors from where I ordered them and brought them to the house. Thank you for always being there when I need help.

Needed a set a springs for my door after I had one break. The guy on the phone was nice. He recommended the proper size based on size and weight. I wasnt confident that the existing broken springs where the correct size since they failed after only a few seasons. I let him know I was just wanting a set of springs to install myself and about 20 minutes later a van showed up with a set of springs. I was needing parts quickly as the door weighs 220lbs and my car needs to be parked in the garage to recharge. Anyway thanks for solving my parts issue before I ran out of power.

Take a moment to read the owners replies to his reviews. Terrible customer service and an explosive attitude. Would reccomend anyone but this service.

DO NOT under any circumstances contact Jimmy if you want the job done right the first time without being cussed out and berated. I have only rarely felt compelled to leave a scathing review of any kind before today, but this tale is absolutely unbelievable without recorded and photographic proof.In December of 2018 I called Turtle Tuff, and James came out that Saturday within the hour to quote me new garage doors. Off to a good start. I put a down payment that weekend of half the cost, and the doors were ordered; after a couple botched attempts at coming out to install them (not their fault, computer issues at manufacturer) they finally came out on December 28th but the doors were roughly 2 inches short of the opening in the center, which I was promised would be sealed that upcoming Wednesday the 6th when they returned to double stop the top and take a look at the clunky opening motion.Wednesday comes and goes; no word. I contact James on 1/11 to ask if they still planned on finishing the doors. Reply was short but basically installer was swamped, hell be there tomorrow .Tomorrow comes and goes; no word. I contact James on 1/25. I know he says hes swamped, but just some arbitrary date in the future would be better than the Ill be there tomorrow if the installer cant make it response I got.Yet again, tomorrow comes, and no word. James contacts me on 2/5, asking if Im home. I was not, but I gave him the garage door code to finish. Get home; doors werent done, no word. I contact James on the 6th. No response; contact James on the 7th; no response.Called him from a different number on 2/10 since no messages had been responded to. Tells me installer will be out there Today. No surprise at this point - no call, no show.At this point I become very frustrated and file a credit dispute on the deposit on the doors in the hopes that when money is involved, hell actually show up to finish and stop spiking my energy bill from the very drafty doors. Get a random call on 2/19 from James saying someones at my house to finish. I get home; nothing had been done, nobody had been by. Call James to inform him. He forgets who I am at first, but then has me send pictures of the doors to see whats wrong with them. After asking him if anybody had been by on 2/20 to finish/fix my doors without a response, at the request of my credit card company I asked for a return/refund since it was clear there was no intention of finishing the doors.Well, that did it; I was berated by James about my patience being, and I quote, a joke, but there was a promising sign that he may actually finish the doors, so I let him know he was welcome to come and finish the doors any time and if he had done it the last 5 times, I would not have had to take it this far.I get home and lo and behold, the doors are finished. They still open pretty clunky, and after multiple requests, I had not gotten an invoice nor warranty paperwork, but decided, even after being berated, Id leave it alone for now and cancel the dispute; which should close within a few days as per the credit company.Fast forward to today and I receive an email that is downright unprofessional and threatening in its demeanor that should never be written to anybody, let alone a customer of your business. Like I said, if I did not have photographic proof, would you believe this was sent by an owner of locally owned small business TO A CUSTOMER?! I am warning everybody reading this right now; contact and patronize this company AT YOUR OWN RISK. James may seem nice and well mannered at first, but rudeness and poor customer service does not even come close to describing this experience. From start to finish, all told, the entire ordeal took almost three months, and has left me feeling threatened in my own home. BUYER BEWARE - if you want prompt service, or any service at all, I recommend you do NOT do your business with this man.In the interests of full transparency, I have installed a security camera, changed my garage door code, and contacted the sheriffs office.

We had a garage door issue and have a home warranty so they sent out turtle Tuff - he was great at first. Jim was friendly and knowledgeable. My home warranty company would only pay for basic replacement but he convinced me to do some upgrades since we had no keypad etc. he also gave me a general idea on what it would cost when we were ready for new doors and to change from 2 to 1 big door. I paid Him my $60 service call and he said he would be out in a few days to fix garage opener and install wifi/key pad etc. thank GOD I didnt pay Him in advance. He didn’t ever follow up so i called/ he told me they were busy but we were slated for Saturday and Sunday. I said ok just let me know. No show no call. I called Back the next Monday- he said we were on the schedule for Tuesday between 12-2. He didn’t show. Called back said we were scheduled for Thursday 2-4. No show. I then contacted the home warranty place who sent him to me/ he told her Tuesday between 12-4. No show. They tried to contact him again multiple times to be send directly to vm. Now- I’m from a family of small business owners. I understand Having staffing problems and employees not showing up etc. which is why I gave multiple chances and understood all these excuses. Unfortunately- they just took my money and ran.-I will Clarify this review was written 25 days after the call way past the 17 day mark . And yes the 60 was a check made out to Jimmy personally which covered my portion of home warranty deductible. For services not rendered.

I wouldnt even give them a 1 star rating. Worst customer service.