Donna was great. She was very knowledgeable and friendly. I would recommend her 100%

They had great customer service. Hope they move to Legends outlets.

My boyfriend and I were in town on vacation and I had been having trouble with my smart watch. On a whim we decided to stop in to see if there was anything they could do. The manager on duty was so nice and accommodating. After looking at it briefly she knew that there was a glitch. Since they did not have my current watch, they upgraded it on the spot! So impressed with this company! This is twice they have stood behind their product! Thank you!!

I love going into fossil! Tess is always so helpful.

Walked into the mall at the stroke of 7 to get a battery replaced in a watch. The mall stays open until 8 on Thursday evenings. The two employees at the counter in the store at 7:02 refused to even come to the door to find out what I needed. It was my only reason for driving to the mall. Poor policy to close at a different time than the mall itself.

I love, love Fossil, and the young ladies that work there are great! They have fun watches and fantastic bags! I want this one!!!!!

I hardly ever write reviews but service like this has to be applauded, I wish I would have got her name, but I called inquiring about engraving on a watch I purchased online and forgot to have engraved originally, she was super helpful and most importantly kind, when I got to the store she was patient and wanted to make sure I got just what I was looking for, I had told her what I had in mind but worried it wouldn’t fit on the back of the watch, she played around with three options and managed to make what I wanted work, making for the perfect gift. I’ve worked in customer service for many years and know how easy it is to get burnt out, especially during the holidays, so a huge thank you to the woman working today who made for a wonderful experience, happy holidays!

I ordered online. A whole 7 days later I get an email my order has been cancelled and “sorry for the inconvenience”. No explanation. I emailed customer service to find out why. I call once and was on hold over 35 mins and gave up. Called again a few days later and was on hold for about 20 mins to be told the item was out of stock is why they cancelled my order. Mind you I bought a band with it and got that....can’t use a band without the watch!!!! 7 days after the email I originally sent I get an email back to hear the same info I finally got from the phone call a few days before. Just a “sorry”. My order has also been cancelled for over a week and I’ve yet to get my money back. Very unimpressed at this point. Can’t even comment on the actual product but customer service is a joke and worthless!

Wonderful Customer service

Awesome customer service!

Absolutely worst when it comes to online services..do not order online...it will only add stress and anger. NEVER SHOPPING ONLINE AT FOSSIL...

Jamie and Joe are rockstars! They went above and beyond to make sure I got exactly what I needed. Would highly recommend this store for all your Fossil needs.

The staff was amazing!! Helped us return my sons watch and purchase a new one.

Jenny was super helpful. I had been in previously and was directed to customer support because they didnt have a link I needed for my watch. Customer support never delivered or provided tracking info. Asked for a refund, not sure I ever got it, but went into the store and Jenni found an extra link in the back and brought out my watch all fixed before I knew she was working on it. No charge, much better fit, happy customer. Great customer service.

Employee just sit at his desk and did not help me. I just bought the watch that I liked on Amazon

Not much to choose from. Only found one watch that was decent for my husband.

Not only is Fossil stuff good quality, affordable, and stylish (I think; Im not the most stylish man), but their employees here are helpful, fast, and reliable. A battery change? No more than five minutes. A watch band adjustment? A minute or less.And theyre low-key. They dont hassle you and they seem to genuinely know their stuff.

Awesome service and great selection

I bought a watch as a Christmas gift online. Wasn’t even from a Fossil store. Took the watch into the store because I couldn’t get the back on after putting a battery in. The people there were amazing, had no probelem helping me out. Didn’t charge me, was excepting to pay. On top of the great service, they gave me a free watch box of my choice! Mine didn’t come with one and even though I didn’t buy from them they insisted that I take one! Now my Christmas present is perfect!

Very Nice looking store. Has their products on display to see and you can also try out the watched and even put on to see if you like. The employees their knows their stuff and are helpful. Overall a great experience

Love the watches and the people are courteous and helpful. I would recommend to anyone in my family. Ive bought from them before and will definitely come back again.

Nice store, very clean. The staff is very friendly! Kirstin is great! (I hope I spelled her name right) She changed my watch battery and helped me to get the right fit by making adjustments and adding a link, and did it all very fast! Thank you again!

Had the pleasure to have Joe (store manager) assist my wife and myself in buying a watch for me and my wife a hand bag. He was very knowledgeable and easy to talk concerning my questions about the watch. I felt confortable about my purchase leaving the store. My wifes questions were equally answered.

My smartwatch was acting up and Carly pulled out all the stops to make sure I left with a fully functional watch. Super friendly and they know their products very well. Also when I originally purchased my watch the sales people were not at all pushy and focused on getting one that would work for me and my needs.... not on selling the biggest price tag.

Best customer service Ive ever experienced is at this store! Bubbly and inviting with an eager to please attitude is exactly what I expect from such a reputable brand. This is why Fossil is what I wear on my wrist!

Great service. Staff took time to discuss options. Demonstrate features. Love the smart watches

Just came in for a battery replacement for my Hybrid smartwatch, but customer service was stellar. Amy did a wonderful job. Thank you!

Its hard to go in here without buying a watch but I did it! I think it was the only time though. These guys are super quick about battery changes!

My experience at Fossil was above and beyond my expectations. I was looking for a new wallet that hand a enough space for all of the cards I needed to be in there. Karley, the associate who helped me, truly wanted to help me find the right wallet. She had me try to put all my cards in several different ones that I liked and we came up with the perfect wallet in my price range. If it weren’t for the exceptional customer service I don’t think I would have made that purchase, something I would regret for this. With the great selection, prices, and service I experienced at the store, I would recommend this place to anyone and everyone. I won’t be going anywhere else but there for any relevant merchandise I need.

Just left had the best shopping experience thanks to Karley. Very knowledgeable, helpful and very friendly. Would highly recommend.

Staff was very attentive. Asked what I was looking for and helped me find it. I asked about sales and he offered a discount for signing up for email offers. So I bought! Saved 25p/c. Not quite as cheap as the outlet mall would be but saved me in gas.

Carly was super friendly and helpful and not pushy at all which I love. The brand has such beautiful designs. I recently upgraded to the gen 4 smartwatch and will probably never own another smartwatch. The 2yr warranty is unheard of and the customer service at this store in particular is unbeatable.

Great experience, helpful staff, learned everything I needed from the website but came to the store to look and feel. Super happy with my gen 5 smartwatch purchase!

Service was great...staff is very nice

This review is based on their ability to change a battery in an older Fossil watch and remove a link. I was there less than 10 minutes and the fee was reasonable.

Fantastic service and friendly staff. Great products

Dropped off my watch for repairs. Staff was helpful and not too pushy about trying to sell me anything else while I was in there. In and out in about 15 minutes.

Kirstin was awesome! She helped me find the most awesome purse for my wife. Excellent service!

I needed to replace a defective smart watch and the staff was very helpful and knowledgeable. I love Fossil products and will definitely shop here again.

Popped in today to see if they could help me with my busted strap on my several-years-old Marshal. They were happy to help, and no charge! Thanks Fossil.

Staff are A+Displays are perfectGot my watch battery replaced in under 20 minutes and I was 3rd in line

This is a really great store, with very helpful and friendly staff. They have high quality, durable products that are trendy and and look vintage in a modern sort of way. The in-store selection is limited, but you can ship site to store if you want.

Not a lot of selection

Very friendly employee running the place, helped me pick out a new watch. I went with the Fossil Gen 5 smartwatch with a steel band, and the guy let me know it came with an accidental damage warranty as long as you have the receipt which is awesome, since I had no idea that was even a thing.

Great service and very approachable people in there! Would highly recommend!

They will ruin your watch when changing the battery then tell you to ship it to get repaired and when you get it back the manager will make it feel like it was YOUR fault.

Great place for gifts

I’ve loved Fossil for years and been to many Fossil stores, this one was the worst. Woman working acted like a snob who didn’t have time for us. Granted it’s Monday morning and I’m not exactly looking glamours today but it really shouldn’t matter. Felt like she was one of the ladies working the snobby stores on Rodeo Drve in pretty woman!! I was waiting for her to tell me they didn’t really have any watches that would suit me.

I purchased a smart watch.Very helpful staff, I will be back.

The best customer service, beautiful accessories. Love this store.

The staff were super friendly and helpful. It made the experience great!

Very helpful and was able to size my watch for free.

Staff was friendly and helpful. Highly recommend this place.

Picked up an Explorist and Kaylie was super helpful. Made sure I didnt leave before I was all set up and free to play as opposed to sitting at home struggling. Super friendly.

I don’t what can i say every time i came to this store they surprised me the best customer service really. Thank you kirstin 🤝I live fosil ❤️❤️❤️

Very friendly staff.

No help and poor selection

Great service, made the purchase of a smart watch very easy.

Hospitality was excellent!!

GreT customer service. Great product knowledge..

Many thx for your great service

Great service. Great sales people. Great products

Friendly staff and great selection of merchandise.

The staff was helpful and knowledgeable.

Great customer service! Went over and beyond to help me get my watched fixed!!

Great help from everyone who works there

Love the watches and bags.

Awesome service!

Wife stop to look at some purses

Very good

Waste

Poor customer service

Nice store

Nice store

Overpriced!!

Nice Store

No

#smartwatch !!!

Prefect