Amazing customer service! Best we have ever had.

Friendly staff, too bad our phones were lost and I had to make a special trip back to that store to reorder the phones they cancelled, when they could have simply reordered. Hopefully in 10 days we will get or new phones.

I frickin love Dane! He was beyond helpful and so nice! Everyone there has always been nice to me in the 10 years Ive been with Verizon but he was exceptionally helpful today and I thank him so much and he needs a raise! My Favorite and only office I ever visit!

Went in to so a quick pay on a jetpack. The gentenalmen was super nice and fast with my visit. He was nice conversation while I was there. The place was clean and not busy.

Was told we were next in line and ended up waiting almost an hour and a half, was still not seen, so we left. Because of that experience we will be staying with t-mobile. Went in and was helped right away. Was in and out in less than 30 mins with 2 brand new phones!

What kind of company lists a local phone number for a local company store that doesnt even ring the local store. Dont waste your time with these jokers. Typical corporate american abomination!

Clean and nice store. I still dont like the bill pay kiosk very well - too klunky. Seems always busy which makes it more difficult to visit with a representative on what might be available.

I loved the staff they were so nice and respectful and when we called to see if we could switch a phone to theyre service but the phone was specific to the tower so we couldnt but the guy was super nice and gave recommendation on phones

Just switch from Boost Mobile. We got brand new phones and brand new service. So far everything is wonderful this company is taking great care of us. Its only been a little bit but so far no issues.

Id give 0 stars if I had the option. 1st of all youre supposed to make an appointment online. Second, the appointment didnt mean Jack because there were people in line before me without an appointment that had priority because they were there first. So dont waste your time making an appointment!! Thirdly I went to purchase 2 new phones that I was quoted by an online agent to be around $ 800 out the door. In store I was quoted $2400!! Of course my online conversation wasnt recorded so schits creek I went. I didnt purchase and will be actively searching a new provider after being loyal for 8 years + .

They are awesome and I will go back.

Been a customer for a decade atleast and the customer service is always rock solid inside the store or on the phone. I enjoy the unlimited plan for data if I need it. Always willing to help and they thank you for your business. Keep it up yall and Ill always be a happy customer! Great job👍🏻

They are not willing to help in person. All they want to do is sell you a phone with a sheet of paper and tell you to go home and set it up yourself. Verizon has lost all meaningful customer service and they use the new excuse of covid which is just another way of saying we no longer care to help our customers!

DeVonte was very helpful in setting up new service for my client, helping him get an amazing deal on a brand new iphone, selecting the correct plan, etc. I would highly recommend this store if you are north of Tulsa as I always get great service at this store every time I go here. Great job Verizon and DeVonte!

Bought a phone for $1500 and they ordered it I walked out to the parking lot and changed my mind asked them to cancel the order because I could get it cheaper somewhere else and they pretty much said no we can’t cancel it when I paid with cash and I would have to wait until I get the phone reminder I just ordered it 5 min ago and they said bring it up when I get and maybe I could get a refund the day I get it in the mail if they had enough money in the register.

Credit check took forever, but great help and great phones love the service

My family switched to Verizon when they had the holiday switch rebate. We walked in to the Owasso store to talk to them and the manager started to help us out but then gave it to a newer employee so he could have the sale. I didn’t mind that if the employee knew what he was doing. After he signed all 5 phones up and we left, I realized he signed us all up for the most expensive plan. Not what I said. I said we didn’t want any insurance and he signed us all up with insurance. He put the wrong email address down and I had to change it. After all that he told us we didn’t have to do anything for the rebate. He was taking care of it. He said just sit back and when you forget about it you will receive the gift cards in the mail. I asked him 3 times if I needed to do anything and he said he already took care of everything that needed to be filled out. A few months go by and I go to check on it and he didn’t do anything and it was past the deadline. I called in and they told me they would push it through and gave me a reference number. Once again I was told everything was taken care of. 2 weeks later I called back and they couldn’t get the reference number to pull up. And then COVID-19 shows up and everything shuts down. I finally got a hold of someone and they gave me a credit for half of what I should have got. She told me to go to the store when it opens back up and talk to the manager to see if he can give me my other half since his employee didn’t help me. I finally talk to the store manager after the store finally opened 2 months after that and he said there wasn’t anything he could do. The store manager said he will check and call me back the next day, but he didn’t think so. Now, he didn’t call me back and I can’t even get a hold of the store manager. After all that and I am locked in to a contract with that kind of customer service.

Took awhile but service was great. Problem solved.

Love this store! They are very helpful and professional.. 😊

After being treated quite rudely by a younger longer haired boy employee in Owasso we drove an hour round trip to a Verizon Store in Tulsa for assistance.We were purchasing new iPhone Max Pros along with accessories and did so at another store. We have 6 lines and have spent thousands at the Owasso Store but with the treatment today will never spend another penny in our hometown store.If you want to be treated as a valuable client do NOT shop at the Owasso OK location!!!!

Everything started off well and the rep was nice but my 25.00 screen protector split, barely a day after. It was installed by the rep and the phone had not been dropped. The 30.00 dollar charge for upgrading your phone was also perturbing. I asked if there were holiday sales but was advised there were not (entirely possible from Verizons side); however, the developer had an 100.00 discount on the same phone. The display was pointless. It had no specs and took the rep 10 to 15 minutes to get us information in a relatively calm store. Finally my prior phone had a software issue and locked me out, they were unable to do anything or even attempted to do anything. Fortunately, I backed up my data with Verizon. In summation, I could have saved money, time, and frustration shopping online but I needed a phone immediately. The rep did spend about 30 minutes (subtracting time it took to get specs) and was relatively friendly. I gave the store a 2 out of 5 instead of a 1 since the rep was willing to help.

Good experience at the store

If you swing by this location expect to feel like a transaction. Alex especially made it clear he didn’t have any concern for me as a customer and held a rude attitude and blank expression through the entire visit. Don’t waste your time.

Outstanding service

1. Cant go online. Its my internet that Im fixing.Call.IF YOU WAIT UNTIL WEDNESDAY (today is Saturday )So I go in person. THIS STORE has awesome employees. They actually know what they are doing.I hope they are paid appropriately ♡

They go above an beyond I have been able to resolve all problems in short satisfaction

My mother went into the Verizon location in Owasso, OK and spent approximately two hours with a rep who refused to sell her a new phone outright. The rep explained to her that they simply could not do this without upgrading her plan. Come to find out, they don’t make commission on the phones they sell, only the new or upgraded phone plans. I took her to Best Buy where she was able to purchase the same phone she wanted, pay for it outright, and made no changes to her plan. She also took advantage of their awesome insurance plan which was icing on the cake.

This is the only Verizon store I go to. The other places I have gone have consistently given me false information. Its worth the drive for me to receive good quality service.

Dane was so helpful and personable! I left AT&T after many, many years and he made me feel comfortable and confident about the switch!!! Thanks, Dane!!

Store was not that great. Phone service is wonderful though

For years my family went back and forth between Verizon, AT&T, and U.S. Cellular before finally settling on Verizon for the long haul simply because of their customer service. I have gone into Verizon with phone issues, upgrades, account changes and add-ons. Every single time my needs were handled with ease and I felt confident in their ability. No matter how busy the store was, I always felt taken care of.

Alex was a great help getting a new phone and explaining all the different options. He even put the screen protector on for me. Great service!

Horrible customer service. Lost 20 year long customers. Went over to AT&T and they were so helpful and amazing!

Took my apple phone in to-get a new batterie, was told I would have to take my phone to a place called phone doctor to get the batterie replaced. Took phone in to the location on 41st in Tulsa on Thursday, they replaced the batterie but my phone would not charge past 49% and would shut off when I tried to use it. Went back on Friday was told by phone doctor my phone was messed up and none of the batteries would work in it. They screwed my phone up it no longer works and they will not take responsibility for what they did. My phone was fine no problems just needed a new battery now it is useless. So don’t listen when Verizon tells you to take your phone to the phone doctor

Even if you have to wait a little bit, you will be acknowledged when you walk in the door. The employees Ive dealt with always seem to genuinely care about helping resolve any issues Im having with my phone. If they dont know how to fix my problem, they will find a coworker or another resource to resolve whatever Im dealing with.

The establishment is very clean and they do have good cell phone options. If you are planning to visit, plan to be there at least an hour. The coverage here in Oklahoma, as of recently, has been lacking in quality. Most of the staff is friendly, but dont expect outstanding customer service. They dont out of their way to earn your business or retain it. If you plan to have around 6 phones on your plan, you can bank on monthly payment of around $400.00 per month.

Best service on the planet. Always helpfully speedy solutions. Always smiling and helpfully. Love this store customer for life

I have LOVED doing business with this local Verizon store! My company has 10 cell phones and 8 tablets under our plan with them. We transitioned over from ATT, and it has been incredible customer service from day one!

Helpful people. Good information. Just need phone manufacturers to make better phones.

Excellent customer service. Knowledgeable staff, always told me exactly what the charges were going to be and they were correct on my bill.

We switched away from Verizon, but will be back. Their service is the best!

Dial outs,werent being completed,from my Galaxy J1.Bringing my phone in was my only option,I had exhausted,all attempts,to make corrections.Once inside,was greeted nicely,with readiness,for service.Problem soon was corrected.Thanks Verizon.Your staff, here in Owasso.are very helpful.

The staff is amazing! Store is always clean and well stocked. Couldnt be happier with this store!

The staff here are always really nice and helpful. Ive been going here for about 3 years and they still have the same main staff, which is nice.

Worst Verizon store ever. I called 5 times sat on hold for 15-20 mins and never spoke to a person. For a phone service company you think theyd be able to answer the phone.

Easy access location, friendly staff, but you will have a bit of a wait During peak business hours.

Jamir at the Owasso location was wonderful and made our experience easy and pleasant. He didn’t pressure us and was very informative. He knew the products and services well and was able to explain the process with ease. I totally recommend working with Jamir at the Owasso Verizon store!-Christy and Kaiden Hudson

Helpful and knowledgeable with all types of electronics for all! Great place to buy gifts too!

Great staff! Friendly and knowledgeable!

I talked with Keith and he was really helpful, and knowledgable. It is nice to fine someone who cares enough to do a good job. Thanks

Fast and friendly service. The salesmen and women really know thier stuff. Definitely recommend this location over others in the area.

As I said in my previous post below...I took my whole family in to switch over to Verizon. Jimere was busy with other clients but we were immediately greeted by Linda and we proceeded to explain our needs. Linda was super helpful. We had a lot going on and she stayed focused and got us taken care of. She answered all of our questions, ported all our numbers over from 2 different carriers, set up all 4 phones, transferred all the photos, and emails, and helped my kids get all their stuff up and running. Very nice and knowledgeable as well. Couldnt have gone more smoothly. If youre on the fence...dont know who to choose...I will tell you with confidence Verizon is the way to go. Other carriers may be cheaper....buuuuuut....you get what you pay for in this case. If you dont mind never having service, dropped calls, failed messages and horrible customer service stay with the others. Not worth the few dollars I save with the others....to me anyways.Jimere is awesome. Super friendly, and very knowledgeable. All of the associates were very helpful, but Jimere went above and beyond. Took over 30 mins to move all of my stuff from the other phone to the new one (not typical, but I had A LOT) and stood with me the whole time making sure it went over without a problem. He explained all the packages to me, and helped me chose the best for my needs. Went over accessories and installed them all. Super nice guy. I will be moving all of my families devices over to Verizon thanks to Jimere. They are more expensive than everyone else, but the service (both network and customer service) are top notch. Customer service is dead in this country now days, but apparently... not at this store.

Good service and lots of help getting what you need.

Tired of always having to wait a long time to get helped and the new payment structure stinks. They never have sales that can be used if you want to pay off the device all at once

Best Verizon store I’ve ever been in. The staff is always friendly and helpful and spends as much time as necessary with me and each customer. Thanks

Have insurance and they were knowledgable and friendly.

Super nice helpful employees!

Always helpful! Friendly great customer service

Outstanding customer service. Makes Sprint look even worse, which seemed impossible.

Still need to go here yet so jurys out on the review... Will let you know as soon as I go

Very helpful staff! Phones are just getting RIDICULOUSLY expensive.....

Employees are pretty nice, other than that just a typical Verizon store.

Andy was super helpful and efficient thank you!

Verizon is a waste of time we were paying for insurance on our phones (when we went up to Verizon and bought our phones we were told insurance would cover if anything happened to the phone) my husband messed up his screen and they sent him a replacement when he went up to have everything transferred they flagged our account because the phone they sent him was stolen how and the hell does that happen first off then he gets told they cannot replace the phone because his screen was cracked and to fix it we would have to pay $200 so why the hell are we paying $15 a month for insurance when to get it fixed at phone doctors it’s $130 Verizon is horrible as soon as our contract is out we are leaving this place is a joke.

This specific Verizon has by far the BEST CUSTOMER CARE EVER.

Had To wait forever. Need cots. Plenty of time for a napSloooow.

They will tell you that this new phone will make your payments lower, then get the bill and its higher. They denied it

I had a difficult problem in a short time the Associates at Verizon Wireless in Owasso solve my difficult problem and I was on my way thanks a lot guys.

Gave me the number i needed to call

I couldnt give 1/4 star or I would have.Verizon lied to me about a replacement phone........

Dont try to call them. They will just keep you in a loop on the automated system and never pick up the phone.

Very good customer service.

Excellent, customer service is 5 STARS.

Always very helpful!

Friendly service, lots of great advice and products

Very nice people

The first time Ive had bad service at a Verizon store. Store manager said there would be a 10 minute wait. We waited over an hour.in the meantime the manger helped three people that came in after us and they walked out having their issues resolved. We finally walked out after no help whatsoever.

Great service Everytime!

Great people

If I was getting a new phone /service. I most likely would choose Verizon Services.

Great app great service

Awesome customer service.

Mark was very friendly and helpful

Very professional and helpful!

Very nice employees.

Very helpful!

The service gets worse every time I go here this time we sat there for 10 minuets before a server asked if we had been helped and it took another 5 minuets to get 2 teas I also ordered an alcoholic drink and the lady that made it when she finally brought it just slapped it down on the table didn’t say nothing and walked away

Friendly staff and clean store

Excellent service

Great customer service

Ok

Always very helpful!!!

This is my Verizon store.

They fixed my problem

Great service!

GREAT

Fantastic service

Very friendly

Excellent service ..... got my shirt fixed asap