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Heritage Chevrolet Buick Owings Mills
11234 Reisterstown Rd, Owings Mills, MD 21117, United States
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Heritage Chevrolet Buick Owings Mills
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Al
Review №1

At the age of 33 I purchased my first car. I worked with Calvin Woody and didn’t experience some of those horror stories women talk about, but had an amazing experience! I honestly didn’t know what car specifically I wanted but knew what features and the year I was looking for. Calvin’s professionalism shown through as he was able to immediately give options to satisfy my requests. I’m so happy with my vehicle purchase and would definitely recommend Heritage but more importantly Calvin!

Ke
Review №2

My wife and I recently purchased a used vehicle from Heritage Chevy, Buick. I dont have a great deal of experience purchasing from dealerships so I felt the need to review this dealership and the experience we had with Heritage Chevy, Buick.First, only have had the vehicle for a short period of time so this review is regarding the excellent staff at Heritage.Russell contacted me as soon as I inquired about the vehicle we wanted to see. He let me know the availability and confirmed that it would be there when we were coming in.Ed was our sales person. He was very friendly and patient. We took two separate test drives before making a final decision.Josh handled our final transaction. He was very informative and let me know all of my options regarding financing and final sale.There was no hard sell at any point of our experience. Also, the transaction and total time spent at the dealership was very quick as opposed to experiences at other dealerships in the past.Ed and Josh were great to deal with and Russell made sure that everything was set up for us. I would recommend this sales team and dealership.

Ja
Review №3

Thanks to Calvin Woody and the Mile One family, I was able to pick out my car and drive it off the lot same day!! Calvin made sure I understood everything my car needed before I left. Not to mention, he is always a phone call away! I love the personal interaction they all have with their clients.

Ch
Review №4

Definitely a great experience literally 10 star service. I recommend all of my coworkers, business partners, friends, anybody looking to get a vehicle to Calvin Woody and Trumane . Those guys know about their cars man!

Be
Review №5

I had the best customer service! I can’t remember the name of who helped me. I believe his name was Ricky. He was awesome! But every employee there made me feel welcomed. I will be taking my vehicle there for all needed maintenance

蘇C
Review №6

I had a really great first experience here getting an oil change for my car. I had a few bad experiences with other dealerships in the area, so I was dubious. When I called to make an appointment, Anthony assisted me and was extremely polite and helpful. That made me feel more confident. When I dropped my car off, Stephanie was very helpful too. She provided me a time window for when my car would be ready, and it was ready within that window. She was very sweet and made me feel very welcomed. I am so pleased that I now have a place that I can trust to take my car.

Qu
Review №7

The only two people you need to see are Trumane and Woody! They will definitely take care of you. Superior customer service, super knowledgeable, and dedicated to giving you what you are looking for! I highly recommend!

Ra
Review №8

Very professional! Calvin was of great service and got me exactly what i needed at a great price.

DU
Review №9

Everyone was friendly and genuine. No question best dealership I’ve ever been to and dealt with. They did everything they could just to make sure I got a very good deal on my new car. Amazing guys highly recommend giving them a shot when looking for a new car or truck.

Mi
Review №10

My coordinator was awesome, but I am having trouble with my rear right blinker light. I was told it would cost $87 to try a factory bulb. Well, I had already tried a new bulb at home and it took 5 minutes to swap out. I think thats an insane labor cost. I asked the breakdown on the $87 and they said it was $12 for the bulb and $75 for labor.I feel like you guys can do better than that.

Ru
Review №11

As usual, my service experience at Heritage was great! People were courteous and professional and the prices very reasonable. I will continue to use Heritage for my service needs.

SA
Review №12

This was my first new vehicle purchase, so I was wary going in. My salesperson, Jerome, was great and made me feel at home. He thoroughly explained all the features and everything I needed to know. Kevin worked hard to get me a good interest rate, and Josh was very helpful with finalizing everything. I was pleasantly surprised by the team at Heritage Chevrolet and I highly recommend them to anyone who values excellent customer service and quality vehicles. I love my new Chevy Silverado!

Ro
Review №13

I’ve gotten two cars from this location within the past three years. Worked with Manager Calvin Woody and Associate Trumane Lawrence on both and by far the smoothest processes ever. Everything was explained and laid out perfectly when I got to the dealership. Grade A customer service: Professional, knowledgable and honorable!

Sh
Review №14

Tom helped us get exactly the used car we wanted. Tom was honest and followed through on everything without using typical pressurized sales tactics. Also loved the environment in the showroom. The team here seem to enjoy each other and what they’re doing.

Pe
Review №15

Stephanie and her team did a great job with their customer service and Sean did a great job working with my Corvette’s differential swap,I fully trust on their work ethic and professionalism 👍

Jo
Review №16

Awesome dealership. High integrity. Hard to find these days. Highly recommend!

Ju
Review №17

My sales consultant Trumane and sales manager Calvin made it a very smooth and easy purchasing experience. I highly recommend.

Li
Review №18

I bought my SUV from heritage brand new and that experience was great. Also Ive gotten oil change service from heritage. This particular experience wasnt so great.I have custom wheels on my SUV. After an oil change service I noticed there was a gash in one of my tires. I noticed it after getting home. If figured being that I didnt make someone aware of the situation before I left, I could not hold them liable.Also, an extra service was done along with my oil change that didnt give permission to be done nor was I even told about it. The extra service was taken off my bill once I made them aware that no one made me aware of it. I was happy about the refund overall service was disappointing.

er
Review №19

Fantastic purchase experience at Heritage Owings Mills last week. I purchased a beautiful new Chevy Tahoe with expert help and assistance from Mike, Calvin and Mark. Easy and efficient process with fair and transparent pricing discussions. Would recommend Heritage Owings Mills all who are looking to purchase new or used!!!

K
Review №20

The serviceman that greeted me was very professional. Even though I did not bring my glasses, he explained my documents very thoroughly. He was very attentive to my car service needs.

Da
Review №21

Thank God for the service advisor Larry who, when the shuttle did not return in a timely manner, drove my wife home since we cannot leave our disabled daughter home alone which prevented me from coming to pick my wife up at the dealership. Larry came to our rescue, he is the best service advisor and we have been working with Larry for many years and will miss him when he retires in a few years.

ju
Review №22

I had such a great experience here that i came back twice in one month . Thanks to trumane Lawrence and calvin woody . These gentlemen did a great job in guiding me and my girlfriend in the right direction to get the cars that we was looking for . They were very knowledgable about car specs and very kind and making us feel like we was in good hands . We purchased two cars and they are amazing well kept cars that have had no issues . I i will Recommend this delaerahip to all my colleagues, family, and close friends and tell them to make sure to ask for trumane and calvin they are amazing !

Re
Review №23

Prompt & courteous service. I know this isnt. Your slogan but I feel that I am in good hands at Heritage. PLEASE always schedule me with Larry Proffitt and use paper mats to protect carpet. THANKS!

Br
Review №24

I bought a car a few years back from here. Calvin the salesperson at the time was the best. I have come back every time I have needed a vehicle. I will only buy vehicles from here. I have seen Mr. Woody go from sales to finance to sales manager. His brother Trumane has been a salesperson I have dealt with the last 2 purchases. It seems he has learned a lot from his brother and they are an excellent combination. This is by far the best dealership I have ever dealt with. Thanks to all who work here.

St
Review №25

I had the pleasure of working with Ed throughout my experience at heritage. He was extremely helpful and always willing to answer any questions I had. Overall, great experience.

Ca
Review №26

I came to Heritage Chevrolet to purchase my very first car. Everyone was so friendly. My salesperson Trumane was fantastic! He made the experience much better than I imagined it would be. I would like to thank Ryan the Sales Manager and Josh the Finance Manager, who also made the process enjoyable. I can only hope that all my future car buying experiences match this one and would definitely return!

Cl
Review №27

Great experience with Vivian and assuring I utilized my savings.

To
Review №28

Woody and Steve were very helpful in helping me find the perfect car. I appreciate all that was done to get me a great rate. I would recommend this dealership anytime

Go
Review №29

Jerome is the best salesman EVER! And the guy that in finance was the best at what he do! Overall this experience makes me want to buy another truck just to comeback!

Va
Review №30

I thoroughly enjoyed the Buying experience with Jerome Nelson. He was personable and professional without being pushy. I recommended him to my Insurance Agent while on the phone transferring insurance to the New Vehicle! She was impressed, lives in Owings Mills and will follow up with his direct number. A Great Encounter! Almost painless in spite of the heavy paperwork! Dr. Hundley

Sa
Review №31

The service was absolutely amazing and Stephanie was nothing short of brilliant to work alongside. She takes the time to communicate with you every step of the way so you never feel confused or in the dark about what’s happening. I have found a permanent home for all repairs for my Vette and I have never had better service or a more caring customer service! 10/10!

Gr
Review №32

Excellent people and service at Heritage Chevrolet! Will Butler was an attentive, accommodating, and personable salesman who I would recommend to anyone!! From the top down, you could tell he and the company had the customers (my) best interest at heart. Please please buy your first and/or next vehicle from these guys. As a first time buyer, the team made my experience simplistic and memorable. 🙂

Be
Review №33

We would definitely make the drive to purchase again!! Our salesman, Tom Clarke took great care of us from three hours away! He was very patient with us and answered all our questions and when we went to pick our vehicle up, made the process painless and quick!Joshua Wolf, Finance Manager took good care of us during the dreaded financial part, was very thorough with everything and got us out very quickly! We couldnt have ask for a better experience!

R
Review №34

The service at Heritage has been superb since the day I inquired about the car. Tyler Stine made me a personal video of the car and was very responsive when I had any questions. I flew from the west coast to come to this dealership because of their great service and fair prices. Tyler also made sure that I could get a discount for being a frontline worker. The team also helped me find an auto shipping company since the one I had found fell through. 10/10 would recommend this dealership.

La
Review №35

Went in for a tire balance only for the front wheels. The price for the service was different than what was originally quoted but they service person handled it appropriately. Completed in less than an hour and balance issue was resolved. Answered any questions I had, no other issues.

Ro
Review №36

Went in for regular maintenance and also needed tires and a hub cap all was done in an efficient manor all pricing was up from and I took advantage of your financing which went off without a hitch Mr. Proffit was helpful and is always professional! Great job to the tech that worked on my car it runs well. Thanks for everything.

Ga
Review №37

Edward is the best and busiest person to go to. Amazed by his multitasking capability, flexibility and proficiency. Definitely recommend all buyers to choose him for your next vehicle need. He will not disappoint you. Don’t forget to mention you saw this complement and choose him right a way, so that we both can get a token from him. Teased them little bit cause they all are friendly and nice to talk to. Compact workplace with expeditious finance team. Even though there are couple things here and there that I have to go through with my purchase, they deserve 5 star for assuring me. I like the teamwork and their effort to gratify consumers. Thanks Edward.

Ho
Review №38

This is our 3rd purchase from Heritage. Everyone was kind and courteous, the process was easy and we didnt have to spend too much time sitting and waiting...great experience overall.

Ia
Review №39

Stephanie was a blast to partner with regarding the repair on my Corvette. She researched the recall and kept me informed throughout the entire process as to how my service was progressing. Very please with the level of support and attention to detail.

Br
Review №40

Great experience! Shaun and Mike made it easy handling my Bolt buyback into a Blazer.

Su
Review №41

My sales representative was Shaun Little. He was wonderful to deal with. He made the purchasing of a car easy! He was warm and friendly. He helped me with every detail, including putting the Buick app and On Star app on my phone, showing me how to use them. He was wonderful to deal with.

st
Review №42

My first time at Heritage for Service and I will definitely be back Steph Spindler took Fantastic care of me and my Corvette. From 1st contact, through drop-off, pick up and afterward, she made sure I was happy with every step of the process!!! Sean the Master Corvette Mechanic, is a work horse! During a VERY busy week for Corvettes, he had my car in and out with customer work, faster than expected. Very impressed!

Na
Review №43

3 times to service department. My husband. Who is a mechanic, Auto mechanic for 20 yrs. Bus diesel for 20 yrs, is going to have to figure the problem out on a vehicle. We have owned for a month, and had possession of, for maybe 10 days. And it is still having the exact issue. Claimed it was transmission. Then it was throttle, idle condensation speed. Left dealership last night with it, and on drive home, it was still doing the same skip, shudder miss. The dealers mechanic says it has been fixed, but clearly has not. Totally regretting this purchase!

Je
Review №44

Will Butler and Calvin were great! They listened to what my mom and I were wanting and were very accommodating. I’m enjoying my new Chevy Trax very much

Le
Review №45

I dont know the situation there, but I had a difficult time getting an appointment for my oil change. The service light was on and my thinking is to get it done asp. Couldnt get a appointment until a week later. After I told the receptionist that would not do. She said a technician would call me, that didnt happen. I called back the next day and I was told I could leave my car and they would call me when it was done. As it turned out I was able to wait until the service was done. Vivian was very courteous and very sympathic to my concerns.

Ja
Review №46

Everyone I spoke to at Heritage was excellent. They listened to my concerns and helped find a deal that worked. Mike agreed to match the trade in offer I received, which made the numbers work. Ryan was tremendous. He listened intently and made sure everything turned out exactly how I expected it would. When the time comes, Ill be back to Heritage.

Je
Review №47

Working with this team of gentlemen far surpassed my expectations. I did some research and found a brand new Chevy SUV model that I was interested in financing. However, as a first time buyer, I wasnt 100% sure if getting a brand new car would work out or if I would have to end up settling for a used car instead. Everyone was very patient with me throughout the whole process and was determined to help me get the car that I really wanted. They even ran things through the system multiple times so that my monthly payment and APR would be within my budget and explained everything so Id clearly understand. They truly worked as a team and I felt like I was family, not JUST a customer. It made my experience even more special. Plus, I ended up driving out in the brand new car that I wanted! I cant thank them enough!

Te
Review №48

Didn’t fix the issue the first time. Your staff was non accommodating and gave the impression that we don’t care. I stood around in front of them and they all just continue to pretend that they were to busy to even acknowledge that I was there. One of them got up walked passed me and didn’t say a word

Cr
Review №49

Tyler and Max were excellent to work with. Tyler was a great salesman, honest, showed me everything I needed to know. Max was awesome, got the price where we wanted it to be and trade in value at a fair price. One of the best dealerships I’ve bought a car from. Make sure you ask to work with Tyler if you’re looking for a new/used car. Not to mention this is pretty much the only dealer I’ve talked to that were giving discounts off msrp with the chip shortage going on. Highly recommend.

CO
Review №50

Stephanie always has great customer service. Always helps me with my car. I’ll continue to work with her.

Re
Review №51

Im a customer w/Heritage Chevrolet in Owings Mills, MD. My go to is Stephanie...shes so wonderful and such an awesome Service professional. My husband & I have been customers for years and will continue as long as we keep receiving the professional, quality service provided. Heritage Owings Mills does not take advantage of their customers. I trust them with my vehicle and thats due to Stephanie and the technicians that have serviced our vehicles.

Ma
Review №52

Great experience all around. I was in the market for a new truck and had provided my contact information late one evening. Ryan called the following morning to talk about the truck I had expressed interest in. I live about an hour and a half from the dealership and wasnt 100% sold on making the trip for the truck. Ryan mentioned that they had just received another truck that was even more in line with what I wanted. He worked with me and my schedule and made an appointment for the following day. Upon arrival, I was greeted by Tyler, who showed us the vehicle. Tyler was professional and very helpful. Lastly, we worked with Josh, who was excellent. Everyone was top notch, but really went above and beyond. No BS and extremely personable. They made it well-worth the extra hour drive than the trip to more local dealerships.

Sa
Review №53

Very responsible and friendly staff. Checking on me by PHONE if I have any question, even days passed after my purchase was incredible. I mean over the phone, not email! Thank you Steve! Thank you Mike!

Co
Review №54

Everyone I worked with was helpful, and they created a welcoming environment to purchase a vehicle.

No
Review №55

Steph is awesome! Knows what shes doing with just about any vehicle, and is the best around!

Th
Review №56

I was well taken care of by service and sales. Mike King and Rickey Nelson in Service both made sure my concerns were addressed. Very professional.

vi
Review №57

I felt like Family before I even walked into the showroom to complete paperwork. Everyone made me feel comfortable with making such a large purchase and I was never pressured into adding any additional services. Everyone was honest about any questions I asked and I was never made to feel like like I was asking too many questions. Thanks Trumane, Calvin, Dontae, and Mike for making my first GM purchase a breeze.

Jo
Review №58

Have always received great service at heritage. Only one small issue this time. I requested a printout of the multi-point inspection that is included with an oil change.for my records. When i went to pick up my car I was told that there was a problem with getting it to print. I keep meticulous records and this was somewhat of a disappointment for me. Although i was told that the mechanic gave my care a clean bill of healthy verbally.

Da
Review №59

My experience was great, all I had to do was express my wants and need and they hooked me up.

Er
Review №60

Woody & Jerome were absolutely amazing!! I bought my very first brand new car and they made that experience one I’ll never ever forget. I will forever recommend Woody & Jerome!

Ad
Review №61

Sales representative Tyler was very professional, knowledgeable and patient which made my experience relaxing and no pressure.I was satisfied with the service I received and pleased with my purchase.

Jo
Review №62

The cooling fan would not shut off on my 2016 Corvette even after turning the engine off. I personally had to disconnect the battery to get it to stop. I called Stephanie on Monday and she worked it so that they could look at it on Tuesday. This never happens at other dealerships. Sean quickly diagnosed the problem with the appropriate solution. Sean also recommended several other maintenance items that should be dealt with. Usually I avoid these issues by not keeping my cars long enough for me to have to address these items. Since this is my dream car I agreed with Sean’s recommendations. It was like Sean was taking care of his car. My car was ready on Wednesday. Unbelievable cooperation and assistance with taking care of my care. Stephanie personally contacted me about four hours after I picked up my car to make sure everything was performing correctly. You don’t get this kind of service anywhere else. I will continue to drive the extra miles to have Stephanie and Sean deal with all of my car issues. Thank you for making me part of the family.

ki
Review №63

Good customer service. I felt welcomed from the moment I walked in the door. Everyone was friendly, knowledgeable and answered whatever questions I had.

Da
Review №64

I had my car towed to the dealership the night before as it would not start, no lights would come on, the automatic locks would work, the entire car was pretty much dead. The next morning I came in to the service department and told them what was going on. The attendant brought out a portable jump starter to start my car, which indicated my battery was dead. She gave me a price to replace my battery and told me it would take about an hour to fix. 20-30 mins later, my car was ready to go. I greatly appreciate the assistance!

Ti
Review №65

Heritage Chevrolet was able to work with me to the point that I was confident I couldnt receive a better deal anywhere else. They saved me a lot of time and hassle by not having to shop around with other dealers. Not only was their sticker price the best I could find, but they gave me the best trade-in value for my car and didnt slap me with hidden fees. The finance/signing process was the easiest Ive ever experienced and they were able to give me all of my documents on a thumb-drive rather than folder full of documents. I will absolutely use Heritage Chevrolet again for my next vehicle purchase and I would recommend them to anyone looking for a new vehicle. Thanks again for everything!

Sh
Review №66

This place is very clean and the staff was very informative about deals and the car I wanted. Mr Shaun is a great salesman and he goes the extra mile to get you in the car of your dreams. I will definitely recommend going here and working with him

Gr
Review №67

First I should mention that I have not taken my car to a dealership for maintenance in many, many years. I never felt comfortable with them and I always feel like I was being ripped off, being overcharged for work that was not truly required. That all changed this week when I took my Corvette to Heritage Chevrolet and Steph Spindler handled the whole process. She is amazing! I honestly felt like she was on my side. She would not suggest work that was not required. When I mentioned that certain brakes were outside of my budget, she suggested a better alternative. She texted me throughout the day, letting me know the status of the work being done. Because of the trust she earned with me, I decided to have a lot more work done than I had planned, and all at a reasonable price. I also want to commend the mechanic Sean Lewis on the great job he did on my Corvette. Im told Sean has been a Corvette Master for 30 years and based on the high quality work he did on my car, I can understand why he has reached that level. I now have a new team to handle all of my maintenance ... Steph Spindler and Sean Lewis! Not only will I will be back often, I have been recommending Heritage to all the members of my Corvette club. Thanks again Steph and Sean!!!

Da
Review №68

My consultant is friendly, courteous and knowledgeable. I rely on her expertise for my car care.

ka
Review №69

Got the truck running back to normal. But a bit expensive. But ready in a good amount of time also..

Ni
Review №70

Stephanie Spindler and Sean Lewis are the best team. They have serviced my Corvettes for over 15 years and I consider them family. They are fast and keep you informed every step of the way. Sean even provided printed information so I could understand some of the features of my new Corvette. They truly are the best!!

Jo
Review №71

This is an edited review, which was my own choosing and not at the request of the dealership. I originally had an issue with a 6 hour routine service which should have only taken an hour to an hour and a half. There was a miscommunication which resulted in this and I originally rated them 1 star because of it. After talking to the service manager, Mike, I have a better understanding of what causes the issue and am more understanding, although still frustrated it occurred. Mike, however, contacted me within minutes of my review and genuinely wanted to make the situation right. I really appreciated how willing and forward-leaning he was to make sure I felt like I was being taken care of and for that reason I decided to adjust my review.I changed my rating from 1 star to 4 because of the level of service I received after the fact but did not rate 5 stars because I still had to take into consideration the original complaint.

Ge
Review №72

I recently had my 2006 Z06 worked on at Heritage Chevrolet. Stephanie was very customer service friendly. I received daily updates as to the where the repairs were being done. Sean (the Vette Mechanic), was so knowledgeable and was able to diagnosis the issues I was dealing with the first time I met him. Both were professional and easy to work with. I will be returning next week for some additional repairs to my Vette.George T

Ch
Review №73

Working with the team at Heritage Chevrolet was a great experience. They have an exceptional staff with top notch customer service. They were quick, efficient and took care of my truck as if it was their own. Exceptional service overall.

mi
Review №74

Jerome Brown was very professional and efficient. Took care of my vehicle I’ll recommend heritage to all my friends

La
Review №75

This dealership is the Best Dealership Ive been to by far. The staff treat you like family! Tom Clarke My Salesman was absolutely awesome! Tom listened to my needs and wants, there was No Haggeling which was great. Jerome Nelson and the rest of the staff was very nice and professional. Dante Davis the Financial Manger professional and down to earth, he took his time explaing my options and gave me the breakdown of what I was paying for in my investment. If you are looking for a car and want to be treated with dignity and respect Heritage Chevrolet and Buick is the dealership to go to.

An
Review №76

The parts representative was very knowledgeable and pleasant...I went there Saturday morning...They didnt have the part,because the part has been discounted!!!

Ky
Review №77

My service writer Stephanie kept me well informed on the status of my vehicle. When I would get my vehicle back and provided additional phone calls when vehicle was done. She was very professional from beginning to the end of my service

Ke
Review №78

Even with major changes in how business is being done these days, Heritage continues to strives to give good Customer service. Ms. Vivian was on point as a professional, efficient & caring Service Advisor. My car and I were well taken care of. I chose Heritage.

Al
Review №79

These guys are great. 10 out of 10. Best price, phenomenal service, easy to get to a deal with no nonsense, no frills to pay and do the docs. I drove 3:30hs from NY to buy my car. That is how good these guys were. Hands down recommend them

To
Review №80

Everyone was Great! From the moment I walked into the door and began my encounter the experience I had was good without any pressure or rushing. From the Salesmen to the finance manager. This was by far the best! I would choose Heritage again.

Di
Review №81

They lied and said I need front brake pads replace. My pads were just replace on 8/25 below is a picture of my brake pads you can clearly see they do not need to be replaced

to
Review №82

My service team, Stephanie and Shawn are top notch. I have never had such excellent service from a dealership as I have had with these two. There is nothing they won’t do to make the experience smooth and pleasant. Thank you for your stellar work. I truly appreciate you both!

Im
Review №83

Everyone I encountered was very pleasant and accommodating. Ricki especially went out of his way to assist me and to make me feel comfortable while waiting when my vehicle was being serviced. It was my first visit at this dealership and first impressions are last impressions.

HE
Review №84

The service advisor was great, she explained everything to us and was very kind (Stephanie)

Sa
Review №85

It was very pleasant I actually had a good time Tyrone whos very knowledgeable and funny to where Ive never had such a funtime a good experience buying a car ever before and thats the honest truth.

Mi
Review №86

Great communication and customer service. Very straight forward negotiations. I loved being able to email sales manager directly.

Ma
Review №87

My service tech Stephanie is one of a kind!! Doesn’t matter what the issue is or what she has going on she will do everything and anything to help her customers! I will never have anyone work on my car but her and her amazing team!! I will never forget how the 1st time working with her she stay late that day(Friday also) to make sure I had a rental car for the weekend. She called set it up and took care of everything! I have never had such great service with any other place then with her! Since then no one else is allowed to touch my car and I have always went to her. The trust I have for her and her team is something that just make me feel good knowing I have nothing to worry about and am taken care of. Also she’s constantly on the move! I see her one min the next pulling cars in wow a great worker she can’t stay still lol. When the time comes for me or anyone in my family need a car I definitely will recommend them to work with her and ask her opinion before buying or bring in for service! No matter where she is. She’s not looking for you to spend money you don’t need to. She’s a straight shooter and give it to you straight! Also she remembers you and your vehicle which says a lot it lets you know your valued. Even thro my car is not anything fancy I still feel she treats my car the same as if it was a 100k car. It’s kinda weird when you do have to spend money you have a smile on your face but that’s how I feel after having her and her team work on my car! Knowing am in good hands and man they are fast with such great work!! It’s hard to find a place you can trust so much! But I built a relationship with her and them where hi what do I need and ok I trust you. It’s been years and she has NEVER let me or my family down! Thank you Stephanie and your amazing wonderful team!! So bless to have you and your service team!!

jo
Review №88

I did not get the advertized window sticker with all the included options showing what i was paying for, leading me on. i requsted the window sticker with the sticker PRICE.

Pe
Review №89

I brought my suburban in for an oil change and had some questions about towing an RV. I posed several questions to Ricky and he researched every question and provided all the answers by the time my oil change was done. I really appreciate all his help in getting me answers that will prevent a dangerous towing experience.

Ar
Review №90

I’ve been taking my car here for the past two years, Service is always great and done in a timely manner! The staff is super friendly and really attentive- especially Ms. Stephanie!Currently following COVID precautions from the CDC. Complimentary coffee is available and sometimes even donuts!

Jo
Review №91

Found a good truck that was in good condition, but after 1 day found that the alternator was going bad, fog lights were disconnected (??), and windows were acting strange when rolling up/down. When trying to address these issues it was very hard to get any communication on how it was going to be taken care of. Eventually sent in to just be looked at to confirm problems, ended having parts installed without permission and wanted to cover only half the cost, still trying to charge me $500 for concerns that should have been covered in a general inspection before even selling it. The only redeeming quality was that when trying to figure out what was going to happen with the bill the service tech, Rick (?), saw that I had just purchased the vehicle and allowed me to take the truck back free of charge. Still having window issues. If you’re buying used from them make sure you check every inch and don’t let them push you to buy.

Li
Review №92

I always have a great experience and the staff are very friendly and kind! Big thanks to Mr. Ricky who always takes the extra time to make sure everything is right and I’m satisfied he’s truly an amazing person and very professional!!!

Da
Review №93

Mr. Nelson was Amazing he answered my question with ease and was very helpful to me.

Su
Review №94

My husband had a wonderful experience purchasing his 2020 Silverado there in March of 2020 at the beginning of the pandemic and suggested them as my go to for MY new vehicle purchase. Although I simply went to look with ZERO intention of making a purchase, it happened and I am very pleased with everything thus far. Heritage gets 4 thumbs up from us!

Ro
Review №95

Heritage is the best dealership in the country and I honestly feel that way! GM Mike King has a heart of gold! The whole team went above and beyond for me ! There was a situation where I had to get a new deal for the car that I currently have. Josh who is the finance guy and the whole team worked countless hours to make sure everything worked out in my favor . I will be forever greatful for them ! Because I know for a fact another dealership wouldn’t have done all that they did for me ! If you’re in the process of looking for a new car choosing them will be the best decision you’ll ever make. they’ll put you in the best position possible to enjoy your new vehicle. I would recommend them to everyone on this planet ! lol that’s how good they are ! Shoutout to the team once again you guys are the best !

St
Review №96

I didn’t think I would be able to get into my Chevy Trailblazer but all the guys from salesman to financing made it happen. I am so thankful. Probably one of the easiest car buying experiences I’ve ever had.

Ki
Review №97

Everyone was kind and knowledgeable. No one was pushy or made me feel uncomfortable. Each staff person seemed to go above and beyond to make it an awesome experience and I LOVE my new truck. Good coffee, too. ;)

To
Review №98

Great service, great car. Couldnt be more pleased with my purchase today. Stop in and see Shaun Little if youre shopping for a new ride.

Re
Review №99

I needed some body work done on my Trax and when it was all done a couple days later I asked if they could please wash my car and they did!! I was so happy they did that for me and the body work came out great!!

Ja
Review №100

On Time service. Did what i asked when they promised. With dealer coupon cost was reasonable. Without coupon cost was doubled and too expensive.

Information
72 Photos
100 Comments
4.6 Rating
  • Address:11234 Reisterstown Rd, Owings Mills, MD 21117, United States
  • Site:https://heritagechevrolet-buick.com/
  • Phone:+1 443-213-1791
Categories
  • Buick dealer
  • Chevrolet dealer
Working hours
  • Monday:9AM–9PM
  • Tuesday:9AM–9PM
  • Wednesday:9AM–9PM
  • Thursday:9AM–9PM
  • Friday:9AM–6PM
  • Saturday:Closed
  • Sunday:9AM–9PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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