This Comcast store was unbelievable! Everyone was so friendly, knowledgeable and professional! I went in to return and switch a piece of equipment. In and out in less than 10 minutes! THANK YOU!

Waited an hour just to have my DVR box scanned for reactivation. When I thought my name was called I asked the Xfinity associate, Kendall, if he could repeat the name. He said I called William, not Williams the ms very rudely and condescending. He was very unprofessional. Another gentleman called my name and he was courteous. When I was at the counter, my name was called and I turned around to let the associate know that I was being attended to. I noticed that it was Kendall and when we locked eyes, he rolled his neck and bucked. I will no longer visit the Owings Mills location because the great customer service is non-existent.

Associate Shonna was very attentive, very professional and caring. I suffer from a debilitating lung condition and she offered very kindly so, how could she be more helpful and make my visit a pleasant one - and she did.

Scheduled and completed appointment on same day. Got in and out super fast.

The representative assured me that l would receive a call within 30 minutes and confirmed my contact number.However l never received a return call. Im wondering if l made the correct decision in purchasing Xfinity Internet.Customer service is what l was promised and in return l didnt get that! Dissatisfied New Customer. The free box that came alone with the internetisnt working like it should.Even today 06/27/2021

Clean, staff wonderful. Very busy

A very nice store with many choices for cellphones and accessories, plus access to the TV line up.

Polite staff great customer service very attentive to their customers would recommend 👍

One of the happiest days of my life was dumping Comcast. Competes with Time Warner nationally for worst customer service. I can fill a book with horror stories about Comcast and the service over time continues to get worse.

After having this service for 30 years I’m done with the high prices and poor service!!! Canceling all services effective ASAP!!!

The company doesn’t care about customers at all, there by leaving making it difficult for there staff to assist when you brought up an issue. Policy wise there customers is not priority rather you are forced to accept there policy or leave the service. I will think twice before recommending there product and services to anyone or else one will have to blame his or herself. Hopefully more competitors will come on board to challenge them

Generous 3 stars. I wanted to find out about replacing my FiOS service with Xfinity. Although I receiving a friendly greeting outside the store to check in, you can tell the staff is only striving to provide mediocre service. My name was taken and I sat inside for a few minutes. It was not busy and there were staff members available. One staff member decided that chatting with the the girl checking people in was more important tha waiting on myself or the person that signed in after me. There was one associate by where you pay that seemed to be the only person working. The shop was, however, clean and well laid out with seating while you wait. In the end, I renewed FiOS instead of bothering with Xfinity further. Although the service was closer to a 2 star, the layout and presentation of the store allowed a 3 star rating.

Dealt with me promptly and correctly.

The workers were very nice and helpful as well as quick. They take COVID19 precautions very seriously! Would definitely recommend people go to this location!

Great customer service, friendly staff. Was in and out minutes. Came to exchange my boxes for wireless boxes, was greeted in seconds and out in less than 5 minutes.

Very quick process. Gentleman at the door helped me with my return of my internet device. I was in and out within 5 minutes

Great Customer Service....

Mike was supposed to help us set it up for my business. I reached out to him and he sent someone to check the place and told me they were able to put the router there. he told me he will reach out to me the next day and got my signed docs. Never heard from him again!! Called him multiple times with messages and got no response. Its been over a week now. very unprofessional.

I have gone here a few times to switch equipment and have my bill explained. They are always helpful.

What an unprofessional and without any knowledge team in there . so sad and shame.

We purchased 2 IPhones today and were assisted by Dante in the Owings Mills store! He was very professional and responsive to all our questions! Thanks Dante for all your help!

I had a bad experience there . the agent were not very friendly. Christina told me that they were short staff due to two agent and that she was going to notified me by phone call she never did so upon coming into the build i saw four staff members. Christina told me to have a seat. Christina apologize for the long wait...i asked her for her name and then she decided why it took so long for me to get waited on. Bad experience..i would never tell a person to go there for service...been a customer for 36 years

Dante was the representative who attended to me, he was very professional and courteous. He made sure my problem was fully resolved

Average customer service, the covid situation needs a better way to be handled

Great service and short wait.

Very nice staff

If you make an appt. Ahead of time Then things will go quick and smoothly.

Staff was very knowledgeable and their customer service etiquette was AWESOME. I was FLOORED because the wait time was appointment ready- the day I was there first responders etc. were paying respect to 9-11 and they had implemented a plan for traffic congestion and customers shopping and it was flowing. My experience with Xfinity was 4 STAR. 🌟

They were helpful. Took time answering my questions. Transferred data from old phone to new phone. Staff is pleasant and helpful. Stick to masks and 6 ft. distancing if customers have to wait. Note: There is not a direct line to the location. Only an 800 number.

Appointment system was efficient, service was fast. Pleasantly surprised!

Store so clean they get you in and out fastFriendly and politess workers they really make you feel comfortable almost like family I never send in or pay ovee the phone I enjoy going in person to see the workers and to be treated like royalties

Staff was great - fast and friendly. The only problem that I had is parking. Why did they build this place next to a Chik-fila & Mission BBQ ????

I moved here to Md.in July of 2020. I choose Xfinity to be our cable provider, i set up an account set up auto pay and had no problems until December, somehow my auto pay payments kept coming back declined, so I spoke with a representative from Xfinity set up payments on Dec. 26 declined the 30th declined the Jan. 5th declined and on the 7th I contacted my bank to find out what the problem was I told them at the bank how much money Xfinity was trying to take for a payment the bank said there no activity from Xfinity trying to take a payment and the last payment they took was in Nov.of 2020 so I contacted Xfinity again explained my discussion with the bank. Xfinity bill pay dept. went on to cancel my auto pay and we re-set up the account I put all my info in made the required payment only to be notified on the 8th that it did not work.I have a pension check from NY plus I work full time job here in MD that all goes into this account im not rich but Im not broke either, in 16 years living in my apartment in NY my cable provider was Cablevision and I never experienced these amount of problems as I have in 1 month with Xfinity, I would NEVER EVER recommend this service to anyone and in the meantime I will be looking for another company So when we move into our new home in 6 or 7 months I will NOT be taking Xfinity with me, Dont rush to get a cable provider it may be worth paying a few dollars more for good service.

They got to the problem in handled it very professionally

The only thing I dont like is that the stores dont seem to have a main phone number you can call to talk to someone. If they did, I could have saved myself 90 mins and a wasted trip today. Very frustrating. Everything else is good though.

No complaints 👌

Not even deserves 1 star. Been 3 days trying to reach them. After hours of waiting someone picks up the call and direct to other line. Again that person directs to other line. Just to be new customer also, they don’t gave proper instructions. The store is closed. And customer care after having 15 minutes of conversation drops the call not once but twice. Very poor customer care. Disaster

I love Xfinity and the store was beautiful and had great customer service but they still fall short. I called the Xfinity Mobile number before arrival to confirm if they had Note 9 and Note 10+ in stock. The customer service rep was very nice and informed me that she doesnt have an active list of current stock but gets an update each morning where it showed they have stock of both devices I was interested in. Awesome, i headed over an hour down the road to switch service and get a new phone.Upon arrival, I waited about 5 minutes and someone came and greeted me and asked how they could help. I let them know I would like to purchase a Note 9 or 10+ but wanted to see the true size difference first. She instantly had a look on her face that told me I was out of luck. She said there were no Note 9s in stock for the entire month and that the 10+ was out of stock for a few days. They could have shipped but I decided against it because the lies over the phone turned me off to it even though it was the last day to get the $250 gift card for purchasing a new device.I ended up saving money and buying a Note 9 used for $380 and sticking with Verizon for now. Please support Bring your own device in the future with Note 9/10/10+ so I can enjoy my device on a cheaper service. If you sell the phones themselves its hard to understand why you cant bring your own over.

Im not sure if this was a Service Store, or a store where you can kick back and hang out. The staff seemed very disconnected and did not communicate effectively and did not know their products! How is it I am paying for a whole year of DVR service and not have it connected and then get an increase on my plan? XFINITY.

Great service.

Went to get a replacement box and was offered a great deal on my existing service. Staff was friendly.

Great staff. Thank you Father Xfinity for your guidance and support.

Goto verizon better prices and service

This new Xfinity Store is so fun! You actually get to look at and touch all the technology as the sales techs explain everything. Its very helpful addition to the Xfinity Experience.

Shameia is an excellent company rep. She was patient with us while we changed our minds many times. She explained the plans and pros of cons of each thoroughly, without trying to push us into a plan that we didnt need that would cost us more. She made our experience with Comcast very pleasant today!

Very hopeful people in and out quick much better than deal with a company on the phone or trying to get them out here

Contradicted what we were told several times by on phone tech support.

Waited more than 45 minutes just to return a modem

The only problem I had here was I was told there was a late fee on my bill which made my bill hire but there was already late fee on the paperwork that I had with me and I dont think that was right

They are taking precaution for covid-19. And I was felt clean and everyone was friendly.

Much better experience then on the phone. Store was busy but clean and well stocked. Staff were friendly and helpful. If you are getting Comcast Xfinity or another service his is the place to get started.

THIS PLACE SHOULD BE SHUT DOWN. I WENT HERE TODAY TO LOOK INTO GETTING CELL PHONE SERVICE AND UPON ENTERING I WAS TOLD NO MASK NO SERVICE. AS THERE IS NO MASK LAW IN MARYLAND IM NOT REQUIRED BY ANY LAW TO WEAR ONE. I HAVE RESPIRATORY ISSUES AND A WEB PAGE FROM THE STATE OF MARYLAND CLEARLY STATES THAT PEOPLE WITH RESPIRATORY DISORDERS SHOULDNT BE WEARING MASKS TO BEGIN WITH. ALSO, THERE WAS NO SIGN POSTED ON THE DOOR REQUIRING MASKS BE WORN. WHEN I EXPLAINED THAT I HAVE RESPIRATORY ISSUES THEY DIDNT CARE AND TOLD ME TO GET OUT AND NOT IN A NICE WAY. MY CONSTITUTIONAL RIGHTS HAVE BEEN VIOLATED.

It was a true pleasure being served by the Xfinity representatives at the Owings Mills location. Thank you again!😊😊😊

I wish I could rate the store as zero or negative stars. I went in to change to internet only service and was told (by James Jay Adams, the associate I was assigned to) that the best way to keep my bill down was to bundle with home security. Long story short, I did my own checking and called the Xfinity support line and found out I was completely lied to by the store employee regarding pricing and everything else. He was looking to put money in his pocket through commission on the home security sale. I canceled everything other than my internet service over the phone and will NEVER deal with this store other than when I turn in my old TV equipment. The store manager will be hearing from me face to face and I will be escalating this to Xfinity corporate.

This was the fastest service Ive encountered. All I did was return a cable box, only one question asked. Can I help you Sure, Im turning in a cable box. The gentleman reached out his hand, I gave him the device. He scanned it, and said youre good to go. The process took, less than a minute 😯

Kinda make you feel like you are bothering them when you come in.

Really fast and very helpful

Owings Mills store is an extraordinarily fun staff.Always smiling and greeting you with kindness.

I had an issue with my billing and I came to this location. Jeanine a staff there and Denise the manager there were so very helpful, the other staff are very nice too but these two dealt with me. They were very thorough, patient, respectful, efficient and personable. My issue took a while to resolve but I wasnt stressed for one minute because they were very truthful about what was going on and encouraged me a lot. Their store is also very clean and welcomingThey are AWESOME!!!

Very disappointed the associate did not provide a receipt I asked for when I returned a cable box. I was told when I inquired about it that she put it in my bag. When I called Comcast, they would not provide proof and said Id have to return to the store and speak to them. Big inconvenience! When I tried to call the store, the number was the same national call with no way to reach the retail store. Round and round. A totally crazy way to run a non customer-friendly experience.

Best full service Comcast store Ive ever experienced, exceptional representative helped us get a bill transfered quickly and just as we needed.

Bad location.

Just needs an obvious sign in place but very nice and comfortable to sit in and wait. Very clean with nice staff.

The store was great but the service I got was not.xfinity did not do what they said they would do.Instead they made an excuse that because I turned in my equipment they did finished my referral.so I dont think Ill be back.

Went in for an appointment scheduled for 9:30am, and unfortunately the store doesnt open until 10:00am. I patiently waited till the store staff were ready, and then proceeded to receive help. Others were not as understanding. My experience was fun and rewarding because I was able to acquire two awesome devices through their xfinity mobile service. Went smoother than any carrier store I have ever visited.

My mom and I arrived to add a new phone to our account. We were very happy to arrive when we entered the young man that greeted us was very energetic and willing to help us. On the other hand the attending associate that actually helped us was anything but customer service compliant, Friendly, a Salesman, articulate or store savy? He did Not even give or suggest his name. So to describe him he was an African American male between the ages of 30 to 35 6ft 2in. Salt and pepper goatee with glasses He sat at the Third. Desk on the left hand side of the building. My mom asked for an extra chair so that I could sit down with her to help her conduct your business. His reply was We dont do that if there is another person They just stand there, because only one person is handling business mind you the store wasnt full. After getting through that transition we were prompted to select a phone. He stood up from his desk and said go pick one. Mentally Im just awestruck. Like come on sir show some initiative. Sell me a phone. I had to inform the associate that i have never been to this facility before. He then stands up and says the phones are over there.. He didnt gesticulate, motion, or point to where they could be. So upon finding them i then I asked well what do you suggest he says get the s10 because it had a stylus and 4k. Then he goes to retrieve i decided i want a iPhone while he was in the back he came out with a iPhone he didnt even ask me for a color a gig which series, would i like a watch a tablet nothing. Just poor all together. Finally while setting up the phone i was having trouble getting my account number from my previous carrier. You can bet your last dollar associate-x. Didnt offer any help he put the phone in the bag and sat it beside me. I continued trying to get my account info once i couldnt figure it out i asked could he help me Interrupting his video game or Netflix show He was watching He says oh you can get it later and call Comcast to port over. Sir So Not only was your customer service piss-poor You had me basking in your dullness when I could have been doing all the work. You could be doing what you get paid for in the comfort of my own home. This is an example of people that become totally complacent at their job. Im quite sure theres some kind of upsale requirement or perk. Incentive or something to factor in to adding a line or selling a phone or a feature. Im just totally disgusted and whats even more disgusting is the fact that they dont have a number that you can call the store? So I have to physically go back to the store where I didnt have the best or even good experience at all to trade in the phone that I dont want and didnt want. For replacement Luckily, I was able to talk to a customer service rep and theyre going to take care of the restocking fee. The last thing I would want to do is have to pay for something. After being treated in that capacity And whoever that associate is I hope you read this.

Great customer service. In and out quickly and all set up!

Its never too many people that you have to wait long. The staff is nice and efficient, I am normally in and out in minutes

Christina at the reistertown location was very rude.

Fast and Fabulous!!

I thought this store was great. The look of the store is so nice and I was able to let my children watch TV while I went over my account. Janeen was so pleasant with me and my elder mother which was greatly appreciated

The staff is very friendly and good customer service.

Nice, clean, efficient

They have my stuff update

After cancelling service, I tried this office instead of my normal to return equipment. The reps were extremely nice and helpful, especially Adam Bernard. Had I dealt with someone like him in the past I may not have cancelled. I was in and out within 10 minutes. My normal office would have taken over an hour and been nothing but a hassle.

Excellent customer service. Jeannine was excellent. Very friendly and quick in service.

Everyone was very helpful and respectful.

Comcast service is terrible, spent hours on the phone trying to get through to no avail now trying to get to a store and they are closed. Very poor service ....

I had the worst experience at this store. I wanted to upgrade and add another line to my account. The girl that help me did not want to help me. Antia shes brown skin and thick build. She did not want to show me the Samsung Galaxy 10 and the colors. She says you can go over there yourself I was standing up at the front of the store never ask me. Will you like to sit down. I did not even upgrade because she was trying to charge me199.00 to trade my current phone in to get 10 in which I should be paying just taxes. So I just added the line she wrote the number on box never open box to to turn on. I did not even get to see what number I can get. Her attitude was very bad customer service at this location is horrible no integrity at all. I called customer service and they apologized for there actions. I ask to speak to manager but she was not there I left my info because tomy concerns with employees that need more tranning. Im sure they never gave Mrs Denise Crosby my number

Good, fast service even on a Sunday afternoon when the store was crowded.

Staff is very knowledgeable, and they have a large variety of phones, and assesories...

Simply put, it was Allisha Long the Xfinity sales consultant. So kind,helpful and patient with old dingbat like me.

I was immediately greeted as I walked in but had to wait to speak with someone. There was plenty of entertainment during my wait. I cant remember the name of the gentleman that helped me but he made sure I got what I needed and didnt pressure me in to something I didnt want.

Went in to exchange the malfunction cable boxes, quick swipe, professional staff and excellent customer service.

Courteous customer service..

Xcellent service. The staff and management are client satisfaction focused.

Great experience! Even with a line, in and out in 15 minutes.

It was great!!! The guy that helped me out was very kind. Thanks for your service.

Good customer service, very attentive got me in and out

I just paid my bill, at the kiosk, it was great you walk in you pay your bill you leave no lines no hassle

Pleasant workers but company didnt follow through on their promises

Is very nice store, the assistants are very nice and helpful.

Great experience. Prompt and speedy service

Good

The gentelmen I worked with was so nice and actually knew what he was talking about. My nerd fiance ask so many hard questions and he answered them all.

Cant do it...I have Verizon in my blood. FiOS is the best.

Very slow service

Representative was great very little wait time. They even had cartoons on for my grandsy

Excellent staff, very knowledgable and friendly. Wait time varies because of different customer issues, so please dont expect to be in and out.

Nice fast service if returning cable equipment