The entire staff at the Belk Ford Service Department was very easy to work with and schedule my routine oil change and tire rotation. They also have an overnight key drop-off service that was extremely helpful. I plan to continue using the Belk Ford Service Department to keep my F-150 running smoothly and dependably.

VERY NICE GROUP OF SALEMAN AND SALES PART DEPARTMENT AND THEY HAD WHAT I NEED MY HUBCAP!!!! AAAAYYYYEEEE .... DONT EVEN LOOK LIKE IT WAS EVER GONE THANK YOU FOR YOUR KINDNESS

Quality of work was excellent. Talked with the mechanic who told me what all was done to my truck. Cost of repair was well below of estimated cost by an independent mechanic. Would have given 5 stars but repair took longer in my opinion that it should.

They told my mom $800 to put an alternator on her car Ill never go there

Fast and convenient service! Shannon always pays attention to details. Thank you for getting my tires so quickly, completing the alignment needed and making my brother’s vehicle safe enough to drive back to Virginia!

Belk Ford always takes care of me quickly and correctly at a fair price. Highly recommend!

Everyone At Belk Ford is friendly, professional, and they are a great service department. They do things in a timely manner.

If I could I would give them zero. Darker people beware. I was about to buy a car I like off this lot but after investigating this company I found a YouTube video and reviews on the Harrasment a couple darker skinned women experienced. As well as I work with a woman who specifically named this location for running her credit numerous times because she didnt like the racial treatment that was given to her by a sales rep. They had my dream car but I have to pass. How do you run a womans credit numerous times over months just because she would not buy a car off your lot. All trying to diminish her credit and make her not be able to shop anywhere else. I hope she was able to get justice and yall karma will come.

Worst service experience ever, and I will never use this dealership. They kept my car for 4 days and seem to use my car for a personal use (140 miles odometer increase). To make things worse, my car was hit by another car (Although they say it happened in their parking lot, it might happen during their personal use). To make things even worse, they were not able to fix any of three problems. Even worse, car leather seat and arm wrest were dirty with grease (I dont understand why they didnt use paper protections like other dealers). What a terrible and unprofessional service! I will never use this dealership again. They did not even say a word of sorry for the car accident they made!

Jay is a great car salesman. When I had issues out of my 2020 Ford Explorer Steve Wiggle and Cameron went way out of their way to help me resolve my issues with another vehicle. I can not complement these guys enough. They went above and beyond.

I drove 5 hours to purchase a vehicle that I saw listed on Autotrader. When I arrived home, I looked over the paperwork and noticed that they charged me $1,000.00 more than the advertised price on Autotrader. When I called them about it the following day, they told me that must have been an error or a typo, there was nothing they could do....they also sold me an extended warranty for the truck that I’m pretty sure is not applicable, because the truck I purchased has had the emissions deleted by the previous owner. I would highly recommend NOT doing business with this shady dealership.

Great experience buying my F-450. Addie was great to work with and Cameron was there to answer any questions I mightve had and he told me to call him after I purchased it if I had any other questions.

Would give less than 1 star if I could. Service department is a complete joke. They kept my 2020 explorer 2 weeks for several issues. They don’t have any loaner vehicles so they expect you to come out of pocket to get a rental. I picked it up and the paperwork indicated that they could not find any issues. The vehicle had not been driven. I had proof that the mileage was the exact same from drop off to pick up. The same day I picked up my vehicle the back up camera was still malfunctioning. I had damage to my vehicle. The flooring had no paper put down so it was very dirty from the workers. I was told I need to make another appointment to bring it back in but it would be weeks until they had one available because they are so backed up. They need to hire more people. Completely unorganized, unprofessional, I will not bring my vehicle back to Belk Ford in Oxford

The service department was prompt and very courteous

****TREMENDOUSLY POOR customer service. Service Manager is extremely rude and highly disrespectful to a customer and would NOT be someone I recommend to ANY business in dealing with the public. His language is offensive and he is confrontational; his view toward dealing with a customer needs some remedial training, and immediate attention. The Service Advisor also did not look to communicate nor contact a customer in a timely fashion for diagnosis or repair; 9am appointment and no word until we had to place a call in very late afternoon. Regarding the GENERAL MANAGER to whom I attempted to discuss the poor experience with, he also lacks the understanding of Customer Service and a rational discussion, but certainly believes in the extreme distortion of fact which essentially yielded to a waste of my time. Just a very bad experience.*****Took my vehicle immediately to another local business in Oxford, and was treated with courtesy and professionalism; issue was diagnosed within 15min and part ordered.

The salesperson, J” was fantastic! Knowledgeable, friendly and listened to what we wanted and worked to match our needs exactly

They took advantage of my elderly parents. They traded in a 2010 escape with 95000 miles on it and absolutely nothing wrong with it. They gave them $1000 for it. Trade in value was between $2500 and $4000 according to multiple on line sources. Then they turned around and put it on their lot for $8000. If I had known before hand I would have stopped them from trading it in. Belk Ford definitely took advantage of my parents. Luckily for them I live out of state or I would be there having a long talk with the sales manager.

Fantastic!”Ive bought several vehicles from Belk Ford! This is a fantastic business thats been around for a while. They specialize in high quality vehicles and great customer service. They have a reputation for outstanding quality, honesty, and integrity. Ive enjoyed doing business here for awhile. Pricing on the cars and your trade in will be fair, the buying process is easy, and I always leave with a great deal. I will go back here again because of the excellent customer service and high quality vehicles. 💯

Service was good

Ford recall on 2015 Lincoln mkz. Car latch issue inside door . Worked with Mike (in Maintenance Dept. He is Excellent). Problem was fixed in short order.

Two weeks ago my husband purchased a Ford Pickup 150XL 4WD King Cab. He worked with Paul and got an awesome deal on the purchase as well as his trade-in pickup which was a Nissan Frontier

Always enjoy shopping hereTons of great deals

Fast and friendly service. We will definitely be a repeat customer. Cecil Eaves

Great place to have your vehicle serviced here. They get you in and out quickly and do an excellent job.

I am very pleased with the service that I got. The service manager was very sharp and has lots of experience. He didnt mind answering any questions I had. His knowledge suprised me. Most would have to ask someone else. He even answered a question I had about a different vehicle. He had experienced the issue before and knew what it would take to fix it and how much it would cost. I highly recommend Belk Ford.

Friendly bunch of people willing to work with you on every issue....geeat experience buying from you guys....thank you Tommy Henry.

Great place!!

Taylor helped us pick the perfect vehicle for our family!! There was zero pressure to purchase!! By far the easiest and fastest car buying experience yet!!! We were able to complete everything on my lunch break!!!!!!!!

Great group of guys. They were friendly, and I felt like I was well taken care of even though I just got my car serviced for a recall. I would definitely buy a car from them in the future!

I went by Belk with a friend with no intentions of buying a car even though I really needed one since I have been driving the 2003 Camry I have for 13 Years. I left there with a beautiful new Camry!! Jordan was awesome!!!!! Helped me find just the car I described to him that I would want. So happy I had such a kind young man to assist me! Thanks to all the staff that assisted me! I recommend Belk highly and ask for Jordan when you go in to buy a car, you wont regret it!!!!

Had an appointment for fixing the manufacture recall. I was told it would take 3-4 hours. 4 hours later, I was told it would be another 45 minutes. The tech was at lunch break. It was another 2 hours later, I finally got the car. Then the person at the desk made the comment that I didnt have an appointment, they walked me in. In another words, they did me a favor. After I pointed out my appointment written on their scheduling board, he said okay we did take you in. I was not very happy with his attitude. Obviously, they need better management and better communication with each other and with customers.And I had to replace a tire that day as well. I was told it will cost about $250, I prepaid. On the day I had it replaced, I was given a bill again, but it was almost $100 cheaper. Well, since I paid already, I didnt argue. But why the price for a tire differs about $100 within a week?I have been having good experience with the place since I started having service done with my new Toyota. I dont know if I want to go back there anymore.

The people that took care of us were very thorough and courteous. We only had one question and that is why our windshield was reported as fine when there is a crack in it (from a rock). We are about to have that repaired by Reliable Glass of Oxford. We just wondered why the Belk people reported a cracked windshield as in good condition.

The service department at Belk Ford is friendly. George is wonderful. They always do a good job and keep in contact. I do trust them as far as repairs and have had all positive experiences.My only complaint is that they do not have enough service space and also service Toyota out of the same shop. This delays things greatly. I have never had my car or truck there less than three days before they could get to it, sometimes longer. That is a long time to be without a car and they dont have loaners.Supposedly the Toyota service is moving next door. This should help. Unfortunately they still only have one diesel mechanic so if you have an F250, F350 you are stuck.Five stars for service. Three stars for the wait and delay. Average to 4 Stars.

Never had an easier experience getting our Ford Escape electronic touchscreen fixed and in record time. Thank you to Jack Hunt for going beyond his call of duty to be of service and communicate with me.Highly recommend this dealership!

The folks at Belk Ford are friendly and efficient. My last two cars have been bought and serviced there. The service department personnel are fast and efficient. Love my Ford!

Easy to get an appointment and good communication while my job was being completed.

Its ok, some of the workers are rude.

This is the only place I will bring both my trucks to. Reese is the best service representative! Always has the best customer service and has helped me with anything. These 5 stars are for him and the mechanics.

Tommy was helpful and sweet. He put me in a wonderful nice ride! By God grace. He sent me a blessing. Thanks again. Get your next car from there!!!

Second time buying and the second time was just as great as the first. Austin is a great car salesman and always goes above and beyond to make sure I leave happy! Tim and Steve were very courteous as well. As long as Im in Oxford I wont go anywhere else!

Made it really easy to buy a car. They werent pushy and answered all my questions. I got a really good deal with no money down and no interest!

I was very impressed with Pam. She was knowledgeable and friendly. She explained what my Solara needed and recommended a course of action for service. She was very patient in explaining everything to me.Whatever she is paid, she deserves a raise.

Fast service. Explained what was done to fix the issue. While very busy Michael made sure I was satisfied with the work completed. Would recommend.

Ive always received good service from Belk. I bought both of my cars from them, and I get those cars serviced there, too. They know my name and they do everything they can to get me a good deal.

Pam was great to work with in service. She worked with me to lower the cost of repairs to a more manageable level and she was patient in rescheduling the repair appointments when the parts that I ordered arrived late. The mechanics got the job done quickly. Pam then connected me with Enterprise to help arrange a rental car since my car is under an airbag recall. And Kevin, who picked me up from work to take me to the dealership while my car was being worked on, was also kind and friendly. Would gladly work with this dealership and service team again!

Very helpful staff when getting my Toyota maintained. Went out of their way to get us on our way. Highly recommend!!!

Always a pleasure to visit Pam and her maintenance staff. Service is superb and they go out of their way to ensure you are satisfied. Whether you wait or leave and return after they call with your car complete the experience is always enjoyable. Great folks at Belk.

Ok

Very experienced dealership. Salesperson Billings was very nice and energetic. He answered all my questions appropriately regarding car buying process. I will definitely return in the future.

Bought another new truck from Richard Belk and pleased with the truck, the personal attention and the great customer service!

Never trust them. Will never go back. To many good dealers to deal with this bunch.

I found the car I was looking for after checking around the Memphis area. Everyone at Belk was super helpful and gave me a good deal on the model I wanted. I have never had such a wonderful buying experience as I did at Belk. I would use them again in the future--definitely worth the drive to Oxford!!!

They were able to get to me pretty quickly, and fixed the issue on my truck the same day. Very happy with service, excellent diesel technician!

I went in for a full oil change and tune up. Afterwards, looking at my form it said the tires were not rotated after I was asked that morning if I wanted them done. I had said yes. So the service lady, on the phone trying to talk to me, is trying to tell me that they did rotate but didnt charge for it. All while on the phone and speaking quickly to get me out. I couldnt get a word in to ask any questions. I then reviewed my documents again and in three locations it says that tires were not rotated. Love this place as its the only place I get work done on my car but it felt extremely sneaky to try to tell me what was done when it clearly states multiple times it wasnt. If she wasnt in such a huge rush to get me to leave then she wouldve understood my question.

Friendly and reasonably to deal with thru recalls

My car finally gave out and I went to look at belk Ford in Oxford. I wasnt looking to buy that day but I found an amazing deal on a Honda Accord used and I could NOT pass it up! My representative was Billings and he did a fabulous job at getting a list of cars in my price range and everything. I would recommend looking for your next vehicle there!

Absolutely amazing staff! Very friendly and super helpful. Jorge and Marvin are great

Great service. Made appointment for next day, in and out within 2 hours.

Good buying and trade in experience

Had a wonderful buying experience!!! Steven Wigley and crew made our buying experience easy with no hassle. Steven got our payments exactly where we wanted them to be. We didn’t have to move to office to office and no waiting on folks! We were priority #1 and that’s how it should be. Tim in financing made the paper work easy to understand with nothing hidden. Everything was handled with great touch when it came to washing and cleaning an adding tint and a bed liner to my F150 all on the same day it was not a problem for them.

Fantastic team! Customer service is always above and beyond. Waiting period is great too! They get you in and out.

I was well pleased with my experience. The salesman, finance guy, and the guy who took care of all my paperwork did a great job.

On September 4th I purchased a Certified Preowned Ford, beautiful vehicle, low mileage, and after driving the vehicle normally for 3 days it needed maintenance. Its been over two weeks and I still have not gotten the vehicle back from the Ford Dealer. Not a great buying experience.

Service Technician Jorge was helpful as was through in diagnosis of car problem. I was informed if any further problem to please return and problemwill be reassessed. Impressive service!

Very helpful and friendly. Great customer service. My advisor was George and he is a great advisor.

Was there for maintenance check....Everyone there is so helpful, friendly, and knowledgeable. They will always get my business!

Bought a truck there they are great to work with and Tommy is the greatest salesman to work with very pleased and would recommend to everyone.

Love my new Ford Expedition. Service was excellent! I highly recommend that you check them out!

Service department at Belk Ford is the bomb!! Everyone is always friendly and courteous! I highly recommend them for all your vehicle needs!

Cameron Halbert & All the folks at Belk went above & beyond to make sure I was well taken care of by allowing me to purchase the vehicle that was right for my needs. After going to 3 different dealerships Belk is the one & only that made me feel at home, very patient & the utmost professionalism I have had the honor of receiving...Will be back for my next vehicle!

Resolved minor battery problem with no questions asked on my new F150. Great service and super quick even in the midst of a worldwide pandemic.

Taylor was our salesman. He found exactly what I was looking for (used Toyota truck, crew cab, 4wd, less than 150kmiles). What I got was a 2007 Tundra, crew cab, 4wd, 92k miles for $2k under what I was prepared to pay for it! Cant tell you how happy I was to find a truck even better than expected AND I didnt have to go to Memphis to get it. Not going to Memphis may have been the best part....

Ive had nothing but bad experiences from this dealership while owning a Ford and Toyota. With the Toyota, they ordered the wrong part for it and claimed they couldnt return it, so I had to pay full price for a part I didnt need and had to try to sell it on Ebay to get my money back. On the Ford, there was a problem with the air conditioning that Carvana offered to pay the dealership to fix for me. I went back and forth with Belk Ford on the phone for weeks, and went up to the dealership in person twice and they kept promising they they would order the parts and call me when they came in. They kept giving me the run-around until the limited Carvana warranty ran out and now Im stuck with an $1,000 repair bill if I want my air conditioner to work right. I will NEVER buy a vehicle from Belk Ford or take a car there to get repaired again. Ill drive an hour out of my way just to avoid giving them business.

They had car ready on time and did maintenance required as we asked . Always a pleasant experience at Belk Ford with George .

Scheduled a service last week. Staff was welcoming and very professional, and finished servicing my car (first 5000 mile service) within 30 mins.

Parts department is helpful and very knowledgeable. Been here many times. Thanks again.-Dogman

Great! Oil change & out the door in 65 minutes. Nice girl! At Cracker Barrel.

This was my second time coming here for service and I am satisfied. The reason I gave a 4 was because of the lack of convenience. I had a recall on my 2016 Camry dealing with the OCR software and I could not get it done while my oil was being changed, so I have to bring it back over. Time consuming.

Good guys....good service...good coffee...

Steven and his salespeople are the best bunch of folks around this area, anyone looking for a great experience and ease of purchasing a new car; should not waste time anywhere else, GO TO BELK FORD IN OXFORD, MS

Excellent service, friendly staff, and very quick work completion. I definitely recommend this dealership to anyone looking for a friendly dependable dealership!

George is beyond a shadow of doubt the best service manager I have met in my 73 years! Please wish him a Happy New Year!!

Belk Ford, Oxford Toyota is a great place to buy a Car or Truck very professional and customer service.

I received an awsome deal on a 2018 f150. tim hughes is the best and so is steve wigley. thanks for the great purchase experience.

The staff at Belk Toyota treat me like Im queen of the world. There is no other place where Im treated so kindly and courteously. I will never drive anything but a Toyota from Belk Motors.

Good selection and prices, if they dont have what you want they will find it and get it there the next day

Just visited Belk Ford service center in Oxford,MS. The service is great, taken care of in a timely manner, very courteous,and knowledgeable.

Ive gotten more than one vehicle from Belk Ford. Its a pretty nice dealership.

The work at Belk was exemplary. I recommend it highly without reservation.

Very helpful, needed color code to repaint my pickup.

Saturday 1st come 1st serve....not ideal. But the young lady checking people in was Excellent!

Money gouging service center. Never take it to the dealer. Dont even waste your time if you want to pay 8x what a garage would cost or 16x what you would pay if you did it yourself.

Belk Ford service center staff are always courteous, fast and efficient.

Friendly staff. Service is always quick!

Excellent service as always from Mike and his crew

Billings and Michael were very laid back and didnt pressure me to buy. We drove the vehicle and worked out what I felt was a fair deal in a short amount of time.

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I went to Belk Ford after a call from Nolan not intending to buy the Tacoma I had been eyeing for a few weeks. I met TJ because Nolan was not there at the time. TJ answered all my questions. He was sweet and easy to talk to. He worked very hard to get me in the Tacoma. Nolan came in later with the same great and sweet attitude. Everyone there was so helpful and nice. Jason helped me with financing my truck he was just as great as the others.I walked out that day driving a 2017 fully loaded Toyota Tacoma 4x4. I love this truck. It has amazing features. Gas milage is real good and I feel it is the right truck for me.Next time I need another vehicle the first place I am going will be Belk Ford!!

Just purchased a new ford escape for the wife. Excellent people to do business with.

I will never buy another Ford vehicle ever they dont take care of they customers. After you have spent about $40,000 on a car, they Sorry butt cant even give you a rent a car to replace a airbag.