Ordered a driving test. Paid for the reservation. Withdrew the money from the account. The manager who served was very good! I liked the car. There were some car problems and I refused and asked for a refund of the reservation. For today I am waiting for a refund for my reservation £ 99 7 days.They sent me an email that I have to send them all the bank account details, phone number and my email!Have you lost all my bank details? You took the money and you don’t know who paid for your car reservation !!!!I have had experience with many auto dealers. The last one was Arnold Clarke. I called them and said that I would not take the car, after 2 hours my account had the entire amount of the reservation !!!!There was no need to prove that it was me to reserve a car with you!This is my story with this dealer! It is up to you to decide further.P.S I was given a condition that if I do not provide everything that they asked of me, I will not receive the money back.

Mum and I made an emergency visit to Johnsons after a light on the dash came on, on the way up to Scotland. The lady on the parts counter was so kind and understanding and asked a mechanic to take a look straight away. The mechanic was also very helpful and explained the situation to us. Thank you for getting us to Scotland! Highly recommended.

Bought a S/H Mini Clubman from Johnsons at Oxford. Excellent service and great customer support including prompt delivery.Considering everything was done on line it all went smoothly thanks to Trevor Reeve an excellent salesman who we would deal with again and would recommend without any issues or worries.

I have been extremely impressed with the professionalism and assistance received from Jamie throughout our recent car purchase. He went out of his way to ensure that the car (second hand) was prepared ready for collection over the weekend rather than having to get the car delivered to our home address in Brighton during the following week. He has been extremely helpful - both pre and post sale -, communication has been excellent (we were sent a video of the car and were given regular updates) and most important of all very friendly and approachable. I would definitely recommend Oxford Mazda for anyone nationwide looking to buy a new or used car as even from 150 miles away, we felt re-assured by the accurate and informative communication throughout the sale process

Received excellent service and a great car from a fantastic dealership.

Many problems from the servicing department. Some members of the team are helpful, but most are either rude or ignorant - or both. Communication when they have our car is terrible. Gives Mazda a bad name.

Id definitely recommend Johnsons Mazda Oxford because they have a great range of used vehicles in addition to the manufacturers new offerings. The staff are aware of the various options and additions available for the vehicle itself and the purchase and ongoing maintenance aspects.

Went in to look at a car. Good service and helpful staff.

Good service department here, quick easy to book, friendly & no issues with the service. We have a service pack but I think a normal service is about £290

My experience with Johnsons Mazda Oxford was pleasant, I got the feeling that they treat all their customers fairly and the same, no matter if you are purchasing second hand or brand new.I happened to purchase my car, just after the third lockdown so no doubt the dealership was very busy. The salesperson Joe was brilliant throughout to start and finish and I drove away as a happy customer. I will be a returning customer for services and even my next purchase.

I recently bought a used Mazda car from Mazda Oxford. Despite Covid the whole process was smooth, efficient and very helpful. Jo Sheen the sales exec couldn’t have been more helpful without being pushy.I’ve had Mazda for 15 years and they have been so reliable and the service at Oxford fantastic

Professional, friendly service providing excellent information and good communication.

Best experience delivered by JamieSpoke to a gentleman called Jamie on the phone to veiw a mercedes, he was extremely polite and discribed the car in detail on arrival it was exactly as he told me, he went above and beyond to please, the best experience Ive ever had, highly recommend and 5 stars for Jamie at Johnson Oxford.

Whilst we didnt buy a vehicle from this dealership, the sales team were genuine and very helpful. Would recommend

Very disappointed with the overall service from this garage. The communication from them was appalling and they didnt wash or clean my car, like they said they would. It took ages to get anyone to answer the phone and to find out what was happening with my car. A bit of the back door inside my car was hanging off, the windscreen wipers werent working as well and the worse thing is, Ive found a couple of small dents in my cars bodywork. I cant be sure it was them, though they did have my car for a few weeks so who else could it have been. I cant prove it though, but I am definitely NOT going back to Mazda Oxford (or any Mazda garage). I really dont feel they care about the cars or the people. Ill stay local and find a really good mechanic who cares. My husband and I both have Mazdas, but we wont be going back to a Mazda garage for any service or repairs again! (that tells you something).

Arranged an appointment to test drive a car, on arrival was told that someone else was test driving the car, so we waited and the other customer actually bought the car so it was a complete waste of time. On leaving I asked the customer if they had an appointment (which apparently is a requirement) and they confirmed they did not and were passing. Turns out they saw the car prepared for test drive for our appointment and inquired there and then. Unapologetic staff, dont waste your time.

Id definitely recommend Johnsons Mazda Oxford because of their stellar customer service

Always get my 2 Mazda cars serviced here, no problems at all

Staff were helpful enough, but I was left waiting for over half an hour before actually being served. The condition of the cars was not up to scratch, even for second hand. Regardless of the price or if it is second hand or not, the recommendation when pointing out bodywork issues should not be oh we can use a touch up pen on that. Other dealerships informed me that they will put in the work to actually get the damage properly sorted. Still, good enough selection for most, and a fairly easy location to get to.

Trying to book a car in for repair put through to branch from central call line nobody answered. Called Botley road branch direct put through to service department 6 mins nobody answered would be hard to recommend your service

Brilliant service from the staff, I couldnt recommend this garage more.

Arranged a test drive, with a view to purchasing new vehicle. Unlike other dealers weve been to since COVID-19 emerged, Jonhsons require three forms of identification, the vehicle registration document of your current vehicle and charge £1 for sanitising their test car. We arrived on time but found the showroom empty. We waited 5 minutes and someone eventually emerged. They went to get the salesman. We waited some more. The salesman arrived about 10mins after our appointment time. He informed us that their test vehicle had been sold the day before so we couldnt have a test drive. We wont be using Johnsons again.

Excellent Customer Services experience on a couple of visits to view and buy used Mazda 3. My wife and I were well looked after by Trevor in Sales and his finance colleague, who made it an enjoyable experience ....even with parting with some of our own money as a deposit..😃😃. Highly recommend you check this dealership out...you wont be disappointed.

Always a worry when buying a car over the phone but service was fantastic. I was sent a personalised video of the car which showed up a couple of minor issues which were fixed before car was picked up. A full service and new mot were carried out along with a 12 month RAC warranty and 12 months breakdown cover. Nuno kept me informed of all progress during the transaction and my daughter is delighted with the car. Well worth the trip down from Glasgow and would buy from Johnsons again. Thank you Nuno and Johnsons Cars.

Excellent service from start to finish. Jeff, who sold us the car, was fantastic. Very helpful and no time put us under any pressure to buy the car but provided us with useful information on the car,. A very honest approach which was welcomed. Pain free and would thoroughly recommend this dealers.

Excellent service provided by Rob. Very friendly welcoming staff.

Excellent service and value. Used them for a long time. Everybody we deal with go out of their way to help.

Going past this place when it is dark is not nice, LED high power lights blare out shining at the roads and pavement causing danger to cars and those around and are far far too bright.There is not even a need or reason to have so many lights and more importantly such bright white ones.I have not shopped here but I would not either.This company clearly does not care about peoples eye health including my right not to be dazzled by high intensity spotlights.

Bought my beautiful MX5 here and Jeff Bond who sold me the car gave me excellent service throughout the process. Jeff has a really easy going no pressure sales technique which is very appealing and a refreshing change from the shark approach Ive experienced before at other dealers. The whole experience was really enjoyable from start to finish and I would thoroughly recommend this dealership, particularly Jeff.

Very good experience buying a used Mazda 3 recently. Paul Trinder was patient and helpful giving test drives of a few vehicles and the whole process was straightforward and one of the simplest car buys Ive had. Would recommend!

Collected our new Mazda CX3 today and couldn’t be happier. Special thanks to Jeff Bond, Sales Executive for the amazing service, Your thoroughness and patience with all our questions was much appreciated. Would definitely recommend Johnsons Mazda for great customer service.

Just picked up my Mazda - very pleased with the car and the whole process from booking the test drive to collecting the car was handled in a really friendly and efficient way. Maxine was knowledgeable, approachable and straightforward. Thank you very much for making it such an easy experience.

HiIve had an engine inspection light coming on and off intermittently and 1 dealer said i needed a £500 part, took it into you guys and was dealt with fantastically well by Kirsty, who has now moved to Hyundai, and John the mechanic who said there was an inexpensive fix, which he did and between the pair of them all went well. I did have a brief introduction to Andy and he was equally as pleasant as the other 2, theres some good recruitment going on at this place. (the sales staff are friendly too when i turn up too early they let me in and offer to help) Well done Johnsons!

I have just picked up my latest of 4 cars that I have leased on motability, all Mazdas. I can honestly say that every time I have been looked after by Maxine. She is the nicest car sales person I have ever met.She always has a smile and is efficient. I must also add that all the staff I have dealt with have always been great including the service team from the front desk to those you dont see. Maxine you are a diamond and sell the best cars I have ever had. Thank you.

Vince and his team were excellent and helping me purchase my new car- the brand new Mazda mx5!Vince got me a really good deal and was great at keeping me informed through the whole process and made everything so easy!He and the team all provided great service on the day I collected my car and I was very happy with the customer service =)

I had an excellent experience buying my second hand Mazda 2 here, Maxine and her colleagues were endlessly helpful, and made the whole experience as stress free as possible. Not at all pushy, but answered all my questions and went the extra mile in showing me all the bells and whistles after Id got the keys. Loving my new car, and would definitely recommended.

Theyve always been friendly and efficient when I bought my car originally and when taking it in for servicing.

Very poor customer service from Joe Used Car Sales. I have bought two cars previously from this dealership and have always been treated well, so it was the first place I visited when thinking of charging my car. The salesman didnt seem interested. I felt more like an inconvenience to him than a valuable repeat customer. I ended up driving to Letchworth Mazda and buying it from there as the welcome and treatment could not have been more different

Just driven off in my used MX-5, I had one of the best experiences and it was all down to Maxine, she was helpful, courteous, knowledgeable and arranged a great deal for me. I would not hesitate to recommend. Just to add all the staff I came in contact with there were very helpful and pleasant too.

Awesome. Our first Mazda 6. Jeff was an absolute star listening to what we wanted and matching that car for us. Couldnt rate this guy highly enough. A people person through and through, whos natural charm and no pressure approach is endearing. Thankyou much appreciated Jeff. The Sulley Family.

My girlfriend purchased a car from Johnson’s Oxford off of Rob Beer in December. Since purchasing the car there has been a number of faults such as being supplied the car with 3 bold tyres and more; although I recognise mistakes happen it is the way in which they are dealt with which makes the difference. The salesman Rob Beer has been very unhelpful in getting things done and rude and confrontational. Having previously sold cars at a number of dealerships I have never experienced such poor customer service and certainly wouldn’t recommend.

Great service from Johnsons in buying an approved used M6 and great personal assistance from Maxine. Plenty of information and useful guidance. Have dealt with the garage for years, will continue to and would buy again.

Tried to get help for an amplifier failure on my car. Bose advised talking to local dealer who could raise a warranty claim. Dealer refused unless I booked my car in for an inspection which I would have to pay for despite this being a common issue with the model. Not helpful

Simply put we had a 5 star experience from start to finish. Maxine was simply the best sales person you could hope for. The car (Mazda 3) has been everything we hoped for and more. I know where I will be going for my next purchase.

Just picked up my Mazda CX5,and would like to thank Vince, he has been absolutely fantastic, couldnt have been more efficient and helpful, keeping me posted from ordering to collecting, and advised to contact him if there is anything I dont understand on the car.Would definitely recommend.Thank you.

I spent ages researching mid-sized vehicles but the Mazda 3 stood out as it came loaded with standard equipment, which you’ll need to spend thousands more to get on BMW, Audi or Mercedes models. When I walked into the Johnsons showroom, the Mazda 3 was sophisticated, sleek and definitely for me! I had contemplated buying online as I didn’t want to deal with a pushy salesperson. However I was pleasantly surprised to be greeted by a warm welcome from Maxine who was friendly and was able to answer all my questions, clearly and concisely. I felt I was in safe hands!I love my Mazda 3 and would highly recommend Johnsons Mazda Oxford both for buying and for their after care service.

My girlfriend purchased a car from Johnson’s Oxford off of Rob Beer in December. Since purchasing the car there has been a number of faults such as being supplied the car with 3 bold tyres and more; although I recognise mistakes happen it is the way in which they are dealt with which makes the difference. The salesman Rob Beer has been very unhelpful in getting things done and rude and confrontational. Having previously sold cars for a living at a number of dealerships I have never experienced such poor customer service and certainly wouldn’t recommend.

The Biggest Thank you to Maxine F. for the most amazing service. Very kind, friendly, professional customer service. Very satisfied to do business with. Hight Recommend.

Just got a new Mazda 2 from Johnsons Mazda, Oxford. Maxine was very efficient in all communications with me and brilliantly helpful in helping me to sort everything out. Really kind and patient in answering all my questions and very knowledgable about the car. Thanks Maxine!

Absolutely impossible to do business with. Ordered two key fobs and blades about 2 months ago, hassled a few times for an update, been in to see them twice but to no avail. Literally cant give them my money. Completely disgracing their brand.

Excellent Customer Service. Went into Mazda Oxford found parking was difficult, however Vince was in the car park looking around a car, without any problem he offered to park my car up for me and save me the stress of finding a space. This was a “going the extra mile” fantastic service.

Jeff Bond was helpful, informative & went the extra mile for me. Great customer service all round.

Another great purchase from Mazda and once again an honest, considerate and prompt experience with Vince McCrea. Picking up our Mazda 3 was our third purchase from Johnsons Mazda at Oxford. Each time we have experienced nothing more than an excellent service from Vince and the team. We are always well looked after and our circumstances at the point of sale carefully considered by Vince. We would recommend Johnsons Mazda Oxford to anyone.

Great experience. Happily use them again.

Clean, welcoming garage and show room. Staff really happy to help and very welcoming

The experience of buying a Mazda 3 from Johnsons was excellent from start to finish. Vince the salesman was helpful throughout, explaining all the features of the car as well as the finance packages available. At no time did I pressurised to buy and was given the option to hold the car with a refundable £250 deposit until we made our final decision. After an informative test drive and a good trade in price for our existing car, we decided to purchase the Mazda as it seemed such a good deal.

I was very impressed with the experience I received at Johnsons Mazda Oxford. Maxine Fowles made me feel welcome and was very helpful in helping me decide to buy a Mazda 2. She was very knowledgeable about the vehicle and was able to answer my questions about the process of purchasing it. The other staff were very helpful and I would definitely recommend this dealer to anyone. Truly excellent service!

Warm, friendly reception from Vince and Adam. An extremely welcoming showroom with a genuine desire to help - of course they want to sell cars (that is their business after all) but we never felt under any pressure; indeed, our test drive was just the two of us which made the whole decision-making process much less fraught. And what was the decision? New CX-5 on order! Thank you to Adam and Vince for making the whole experience so smooth.

Just a quick thank you to the whole team at Johnsons Mazda Oxford, I purchased my new Mazda 3 of Vince McCrea what a star the experience was faultless. He made it so easy, answered all my questions and explained everything to me, a credit to Johnsons, also the sales Manager Adam, gave me a good price on my part exchange. Would recommend Mazda Oxford to my friends and family Thank you.

Cannot rate the service I received from Rob the salesman highly enough when purchasing a used car.Highly recommended.

A pleasant sales experience. Vince McCrea looked after us well, no pressure and Im happy with the deal. Assuming the ownership experience goes as smoothly as the purchase (which it should based on experience with our previous Mazda) then Id be happy to use Johnsons Oxford again.

They left me in limbo and hide behind the covid outbreak and closed up. A small local garage stayed open fixed my vehicle and was £200 cheaper! So let down by Mazda.

Excellent service, friendly, helpful and willing staff. They even have an area for you to sit, read some papers and help yourself to a selection of hot drinks. Very satisfied with my purchase, Mazda 2!

We bought a new Mazda CX3 and are very pleased with the whole process and with the new car. Our sales person, Joe, was helpful and informative through out the process.Thanks to all concerned.David Hearnshaw

Bought an Approved Used Mazda 3 here, good service from test drive to sale and collection. Unfortunately i was unlucky as 1 week later i found i had no back brake pads left!!! This really should have been noticed before selling it to me but Johnsons Mazda were quick to realise their mistake and fix it in the most convenient way for me. This is why its worth buying with Mazda Aproved Used guarantees. The car was fixed in the closest Mazda dealer to me (at no cost obviously) and i got a replacement car whilst that was done, also got a complementary SatNav map upgrade.

Decided to buy a Mazda went to Oxford Johnsons and found the service was fantastic vince was very professional throughout the whole sale I feel very relaxed and enjoyed the experience unlike other manufacturers I visited that day. Would recommend. Thank you.👍

Very friendly & helpful staff, a super smooth deal was done & everything was ready on time for collection of our new (used) car.Highly recommend.

Great team, nice garage.

I had some recall work completed on my Mazda rx8 here. Being an older car I wasnt sure how knowledgeable Mazda would be. I neednt have worried, they understood the car and the work needed perfectly, the service was excellent, I even recieved a video from them reviewing the condition of my car all for free.

Very disappointed with the service at Mazda Oxford. The car had a repair performed under warranty, which took a very long time (2-3 weeks, during which time I had no courtesy vehicle) and poor communication. Car then developed an oil leak, so it went back in, under warranty. Dealer/Mazda refused to repair under warranty, charged for an investigation of the oil leak, quoted a repair that was incorrect and 20 times the cost of the repair successfully performed by my local garage. Raised complaint with The Motor Ombudsman, which has now been open for almost a year now, partly due to tardy responses from Mazda Oxford. Very poor.

Really happy with the service from Johnsons when buying a used Mazda, especially from Maxine who went the extra mile to make the process as smooth as possible.

As expected we were treated like VIPs from when we arrived. Vince gave us loads of useful information making it easy to make a decision to buy a new car. During the test drive, my family was looked after with plenty of hot chocolate. I believe that we were given a great deal and would recommend that if anyone is looking for a new or used car to visit the team at Johnsons Mazda Oxford.

Great service from Johnson Mazda Oxford. A big thank you to Maxine for all of your help.

I got new batteries put in my Mazda key fobs by Stuart. All very good and efficient

I received fantastic service from Senior Sales Exec Maxine and her colleagues when I purchased a new 6, I visited all the garages in Oxford, and the Mazda6 and the service at Johnsons could not be beaten by anyone IMHO. Dont hesitate to go there and see for yourself.

Yesterday they took my mazda for air bag recall... but when they brought it back driver just throw keys through the letterbox and disappeared... today i inspect my car and realize that key is broken, radio is pushed into panel and wobbling, barely mouted and dvd screen on the back is seriously scratched

I travelled from London to Oxford a few weeks ago to test drive a second hand Mazda 3. After previously having to deal with pushy, arrogant, unpleasant used car salesmen, it was a breath of fresh air to spend a few hours talking with Maxine and her colleagues. When I arrived the car was valeted and ready to drive, and after a little deliberation I decided to buy. There was no pressure, only honest information, and I was given both time and space to make my mind up. Totally recommended, and thanks Maxine :)

I had the most wonderful service from Nuno and his colleagues; he offered warm and funny service throughout, and always ensured I was happy and satisfied with my decisions and purchases!! What a wonderful man!!

It was outstanding to deal with Maxine at Johnsons Mazda. She was very responsive, very easy to deal with and was very fair in her pricing. Overall, 5/5 and definitely worth the drive to Oxford. Thank you Maxine. Best wishes, Ajay Lamba & Neha Lamba 🙏🏽😊

My son found his first car here - a used Mazda 2. From the first enquiry, to driving it home, Maxine Fowles took him through every step. Explainations of GAP insurance and the warranties was first class. I had heard good reports about Mazda cars which has been confirmed by this buying experience. Thank you Maxine for the A*** service.

I recently purchased a Mazada 3 from Johnsons. I was dealt with by Vince McCrea, I found him friendly, polite, and patient. He was very knowledgeable on the car which we are enjoying. I would encourage any of my friends wishing to buy a Mazda to visit Johnsons . Vince is an asset to the company.

Excellant service with a smile and no pressure

Really good buying experience from start to finish by Maxine. Compared to other dealers we tried, way ahead of the rest.

Chatted online today with agenuine enquiry, apparently someone will contact mebut still waiting at 17.04pm not a good start.

Just picked up my second Mazda 3 from Johnsons. Delighted with the car.Maxine was great - definitely recommend!

I received really wonderful service from all at Mazda in Oxford, Nuno was a particular stand out as he took the time with me to ensure I had all the information I needed and took the time to tell me all about the lumbar support in the Mazda 6 which has just been wonderful for my sciatica! I couldnt be more happy with the help I received - thank you Nuno!!

I recently purchased a used Mazda and was pleased with the service I received from Maxine.

AVOID! Promised to repair a damage they’ve done on my car....3 months later no phone call from them yet. “Very professional “! Looks like they don’t care about their customers.

Sorted out very nice car, cant wait to get back and collect it.

Top notch service throughout, huge thank you to Nuno and the team, I couldnt be happier with the car or the warm welcome and attentive service I received here!! Would highly recommend!

Had my Mazda 2 serviced here. This was the first time I had done a service, only having owned a car for a year. The staff were really helpful and explained everything. The booking process was really easy online. When it came to the service they had it done swiftly and my car came back nice and clean! I also really like the health check video that is sent out during the service, I found this really informative.UPDATE: Have also received great service recently when having my airbag changed (safety recall). I was having an issue with a flat tyre. They very kindly checked out the tyre and wheel for me free of charge and helped get to the bottom of the issue. They were friendly throughout while we waited for the RAC to turn up. Overall very, very impressed with the quality of customer service here despite how busy they were! Massive thanks to Amie who was an absolute star dealing with all of this.

Great place to buy a quality used mazda. Manager and staff very friendly and helpful would highly recommend to anyone looking for a great deal.

Excellent service received from Maxine Fowles, when looking to replace my car recently with another approved used car. Although I last visited Oxford Mazda some 5 years ago (and didnt buy from them on that occasion), Maxine instantly recognised me and discussed what I might be interested in. Maxine clearly knows her cars and arranged a convenient test drive. Deciding upon something that was higher specked, but wasnt available from Oxfords stock. I found what I was looking for at Tamworth and Maxine arranged for this to be driven to Oxford, with no commitment to proceed. She even let me take her own company car (with the same engine) out on a Sunday morning to check that I was happy with the different engine design. The transaction proceeded smoothly and efficiently, with the whole process being explained clearly throughout. Complementary 7 day drive away insurance and car tax was all arranged, along with the superb Smartpluspolicy and Gen 3 paintwork protection to keep my car looking tidy in the coming years.I will certainly be returning when the time comes to replace my car and hopefully Maxine will be helping in that decision process.

Picked up my new Mazda 3 this week. Very happy with the car and extremely happy with the service I received, especially from Vince McCrea. (I also had excellent support from Eddie). Vinces attention to detail made the process easy and less painful - spending 20k can be painful! I am very appreciative of the information I had from Vince and the time he took to talk things through with me without ever attempting to pressurise me into agreeing to a deal. It makes a change to have a car salesman who doesnt look shifty!Thanks again gents!

Fantastic service as always by Maxine, nothing was too much trouble.

Great customer service from Maxine, a pleasure to do business with this dealership

Popped in to mazda oxford looking at potential purchase. Maxine fowles gave an excellent service and knowledgeable about the range available. Very impressed and Ill be coming back with my husband to purchase soon!

We got a new Mazda 2 sport and very pleased. Maxine Fowles was the sales person and we found her very easy to get on with and we would recommend her highly to any one wanting a new or used car from Masda

The only people Mazda look after are themselves... go to Johnsons Mazda Oxford if you want to get ripped off because clearly spending 1000s of pounds with them doesnt make you a loyal customer and they think its acceptable to sell people cars that are death traps! AVOID! And leave a disabled mum without a car

With the assistance of Maxine Fowles, my wfe and I have bought a Mazda CX 5 SE-L D Auto from Johnsons of Oxford this week.We have not looked at Mazda before and were initially interested in the CX-3. A test drive confirmed the build quality and handling but it was a bit too small, so we started to look at the CX-5. Having identified a 2017 model for sale at Johnsons Mazda Oxford we booked a test drive and decided it was the car for us. We liked the design of the car and Maxines enthusiasm and informative style confirmed what we thought - that Mazda have something special. Maxine assessed our Jazz Hybrid for part-exchange and put our case to her boss to get us a good deal.My wife and I would like to record the role that Maxine played in this. Her approach was informative, not pushy, and helpful without the usual sales hype and this suited our own approach to things.Thank you Maxine!