Horrendous customer service. They’ve got $6 deodorant locked up. I hit the help button and it announces to the store that someone in that aisle needs help. Watched 3 people at the front doing nothing chit chat and stare into space for 5 mins. Left the store in frustration but realized I couldn’t turn around where I was parked and go to Safeway. Came back in and just got it done eventually but never coming back. These stores need to understand that in protecting pennies they are losing dollars. And costumer service is everything in stores like this.

The pharmacy is extremely slow. Plan for a long wait to pick up a prescription.

Ive been here many times, and the staff are great. Super nice (almost all Filipino-americans), and helpful. They are very nice and patient with the elderly, and everyone else. They should win an award for customer service. Nice people, nice store. Ive pretty much always found what I was looking for there.

Not the best customer service in the pharmacy.

Clearly, this store is more interested in selling cigarettes, candy and junk instead of being a good resource for medications.Just look at the tiny percentage of space dedicated to medications vs all the other items. In fact, the much of the cold meds are nearly unreachable due to their location behind a support pillar.The baby vapor rub is not with the baby items, nor is it anywhere near the other vapor rub. Yeah, thats what a worried parent wants to do at the drug store, waste time looking for stupidly hard to find items.Im hoping to see a CVS open in town soon. They seem to take the core mission of supplying medicine far more seriously than Walgreens.Note the placement of the cold meds in the picture. Its an F you to sick people. All their junk food and tobacco is easy to find though. Thats their priority.Please dont support this business.

Pharmacy was busy, but I was able to get my flu shot in about 15 minutes.*If you are a veteran with a VA healthcare system card, you can get a free flu shot here if you show your VA card.

Staff is always friendly and helpful. waiting time depends on the customers ahead of you as the staff wont be rude to those customers that cant read the shelf prices or the ads. Many complain or cant decide whether to buy an item. its like those that are at a family restaurant and get impatient waiting for their order Its simple that wait time is longer as people change,add,or ask for things on the side when they order. stop blaming employees its not fair. those who work at this Walgreens arent lazy or slow customers hold things up

This Walgreens runs a dysfunctional pharmacy... Be warned. Do not send your loved ones here when they need their medications because chances are their orders will not be filled correctly or in time. Absolutely unacceptable when so many other Walgreens can run a flawless pharmacy, yet this one continues to disappoint.

I am changing my rating to 3 stars. They have definitely been making an effort to improve. I have been dealing a lot with the pharmacy lately and I have seen a marked improvement.

I moved to the 500 block of Palmetto Ave. Sept. 2015. And I go to Walgreens almost everyday. Cashiers are friendly and management helpful. I havent been disappointed yet. Thanks

Buyer beware even if your doctor writes a refill on your pain meds they will not honor it. Also if you do not have insurance they will continually raise the prices of meds on you.The rest of the store is pretty decent and well stocked. The staff is usually very friendly and willing to answer questions or show you where something is located ., just be mindful of the pharmacy.

Had a prescription called in by my doctor 3 hours earlier. Went to pick it up and waited in line for 30 min @ 1:30 pm on a Wednesday and once I got to the front of the line the staff had not even filled the script (a simple bottle of pills). I then waited another 10 min. This is not my first negative encounter with this particular Walgreens branch. 2 years ago I was overcharged $45 on a script and was not issued a refund after multiple complaints. Ive used Walgreens as my primary pharmacy for years and the typical procedure when a prescription is called in the staff fills it quickly then calls the customer to notify them it is ready for pick up. Im not sure where the break down is at this branch but it is obvious staff is not competent at following corporate procedural standards. I will NOT use this branch again and I would not recomend it to anyone.

Called 8:10am Friday. Emergency prescription refill. Their automated system says Were having system problems Hung up. If you get a real person, theyre a normal DMV employee. EDIT: had MD call in the prescription at 8:30am since I couldnt get through. Arrived at 10:45 - still working on it. Had to wait 15 mins. Lets face it, this place isnt reliable. Its a drive away for me, but go to Millbrae or San Mateo (best). As other posters have said, the lady cashier greets and goodbyes you effusively, but Go Somewhere Else.

This review is for the pharmacy.Such terrible service!! They dont even check if they can fulfill an order. I waited a full day for a prescription that they dont even carry. I found out 10 Mins before closing just to hear some lame excuse.No consideration for the drive through, people wait at the window until they fill the order. Terrible wait time.

The slowest, most inefficient pharmacy operation ever. Never enough staff, lines always long, preference always given to the drive up window. Ridiculous.

Average Walgreens. The pharmacist here is helpful and informative.

They cannot keep track of prescription refills. I had one refill left, had the doctor send in an update refill, filled my rx and now somehow i have zero refills left even though he sent in an update for 6 months. 1+6-1=6 not 0.

Thanks All staff, They help me friendly and with patience, ⭐️⭐️⭐️⭐️⭐️ To Lady Rachell and ⭐️⭐️⭐️⭐️⭐️ to Lady Mercy, the are doing and working professional, The are the best! Thanks

I love the employees because the ALWAYS say hello and welcome to Walgreens! The f t into cashier named Belinda ALWAYS says hello, and when you leave she ALWAYS says Thank you, be well!!! The reason I couldnt do 5 stars because of one of the Pharmacist decided to take control of my medications. I drop off my scripts and then I wait for the txt msg saying my medication is ready for pick up. The pharmacists refused to give me my medication because it was too early (within the recommended time). If it was too early my insurance will deny the refill request. Well, my prescription was ready, I went to pick it up. The pharmacists had my meds in her hand and proceeded to yell at me and proceeded to tell me that I have to wait until the next day. It just so happens to be my anxiety medication. The following month when I went to see my doctor, I had explained to her what had happened and my doctor was very upset at what the pharmacist did to me and intends to file a proper complaint!!!! If the employees werent as nice as the are I would go somewhere else. Per my doctor, she no longer wants ne to have my meds filled at the Palmetto location......or Walgreens for that matter. Same medication for well over 8 years and tbey STILL dont know how to bill for tbe same medications. So I send the request early so I DONT RUN OUTTA MEDS DUE TO THE LACK KNOWLEDGE, EXPERIENCE AND TRAINING. Ive even been told it was MY responsibility to call my insurance company!!!! UGH.....

They me several times that I did not have insurance when I gave them my correct insurance card. I had to have my insurance call them. They told other people they also didn’t have insurance and they were older. Hopefully people aren’t becoming more infected or sick because the Walgreens staff is incompetent 🙁

Awful pharmacy, possibly the worst experience Ive had. The lady who answered the phone literally asked me which medicine to refill, the ones with refills or the ones without. Her whole demeanor was just awful, from the moment she answered the phone to the part where I still ended up getting the wrong medicine refilled. I think the DMV is missing one of their employees.

Horrible service

Friendly workers