PGA National! Home of the Honda Classic! Its a big name and almost every golfer knows the name globally. However, as one of the golf courses at PGA National, the Fazio golf course doesnt live up to the name. Its very disappointed to pay that much money on a very poor managed course. The layout is good, the green speed is fast and smooth. The overall condition of the Fazio course is just awful at PGA National. Its similar to a $25 - $30 public course. The amenities at the golf club do not give players resort experiences. There is no bottle water and towels. The so-called complimentary range only give you only 5 extreme small buckets of balls; perhaps less than 90 balls. We were planning to play all PGA National courses; now we will only play the Champions course afterwards. Its not worth the money!

What an incredible experience! Friendly staff, course was in great shape. The Bear Trap is no joke!

Disappointing!We have been members for a year. Went Friday evening for a special Chef’s menu. The service was fine. Friendly and helpful in making our decisions. It was not busy at all. Maybe 20-25% full.We ordered Salads, prime rib salmon, salads and veggies. The food came promptly. The very best I can say is that if was “fair”. However, it was cold. The spinach was cold as were veggies and bread and potatoes. I told the server and asked her to tell the chef. Chef did not come out nor did Manager. They did give a discount and free piece of pie.The sad part is that in addition to a hefty initiation fee and several thousand dollars a year for annual dues, we deserve better. I would expect better food from a steak buffet restaurant. I am very disappointed. I expect more from a membership club at this level.Mike Bernstein

I was unhappy with my stay. I was given a room next to the first floor elevators and could not sleep with all the noise from people talking by my door. Also, my bathtub had a very slow drain. It is hard to believe that the hotel was unaware of this. Also, the breakfast was a terrible value. It cost $40 for coffee, eggs bacon and a waffle at Bar 91. And they ran out of coffee, and I could not get a full cup of coffee. I gave up waiting after 10 minutes. Although I had a 2-night reservation, I ended up staying somewhere else my second night so I could be more comfortable, have a better nights rest, have a functioning bathtub, and have my morning coffee.

Been here a number of times for events. Today’s experience was no different. Plenty of parking. Beautiful CLEAN, I mean spotless, facility. Staff is TOP NOTCH. Food is amazing! The only thing I had issue with is no ramp near conference area. Was hard to unload car for event setup.

Always peaceful and pretty beautiful grounds birds

Disappointed. Expected more. Parked in front to check in, came out to find a note on my car saying they will tow it soon. Literally 7 minutes and I wasnt even under the roof area! No comforter on beds, small room and hot upon arrival. Renovations going on. They should offer a golf cart to cover the distance between parking area and my room! Ridiculous

Most of the club house is under construction, supposed to be completed in the next few months. It is looking really nice, and there are open lounges, pool, tennis, and meeting room facilities!!!

Overwhelmed to start with pulling up front to staff waiting on the next newbie... immediately they can tell and repeat there introduction twice...LOL. Beauty around every corner...cant wait to attack courses. Pool side bar was super nice with a breeze. Chicken sandwich and fruit hit the spot. My room view at night is so colorful!

Absolutely atrocious. Does not have the slightest clue about customer service. No towels at the pool. No one around to even ask about it. And when I finally do they want to give me attitude. Asked for late check out and they didn’t even consider of course, just told me their predetermined answer. I will go out of my way to never go here again.

The grounds were impeccable for the Honda Classic. The parking was easy. The lobby and bar were elegant and modern. The food, champagne and beer didnt stop flowing. A great venue, will definitely be going back

When all the renovations are done, it would be one of the nicest resorts in Florida

First time at the resort and unfortunately will be our last. We understood the renovations going on, but the service was absolutely horrendous. To start at check in, we were directed to a room that someone had just checked out of, that was not cleaned. Unfortunately many of the staff members were confused about times of things opening, and we received conflicting feedback from staff. The hotel bar closed at 9, but the paper said 10. Tried to call the front desk to be directed to the spa and couldn’t get through over 8 times. Very frustrating to enjoy your time when everything is misplaced throughout the resort. The manager did not offer any discount upon check out or anything to make it right.

This place is a joke. Way over priced. Septic gasses in the bathroom. 17.00 hamburgers. Place is under construction and they dont tell you when you make reservations. Reserved a suite supposedly over to the pool that is what I was told and all I have is a palm tree that looks out to the back of another building. Complained to the front desk and the MOD. They just dont seem to care. Unfortunately this is a busy time of year down here and there are no other rooms available anywhere otherwise Id be out of here.

This Resort is Awesome. I think they got the best facilities hands down... plus you get to enjoy watching a game of golf while at it or you may just go enjoy a nice swim in a very spacious pool and grab a delightful cocktail by the poor side bar... 👍🏾

I stayed here last weekend to pre-game for my birthday for the 4th year in a row and they just about ruined the momentum - I left and went to Jupiter Beach Resort; I have no intention to spend my money at PGA National Resort and Spa ever again. Not sure whats happened over the past 5 years but the service at this resort has taken a complete nose dive.The carpet in my suite was wet, the trashcan in the living area smelled of urine, there were handprints on the shower glass (like Jack and Rose, Titanic style), 2/3 of the elevators were out of service with no warning, room service disabled with no warning, and I was racially profiled at the pool. As a CEO of a local financial services institution, Ill be sure to share my persistent experience amongst my network of clients, chamber members, and business partners that travel into the area.

Champions course: Beautiful track! Look out for the bunkers!!

Always a great time at PGA NationalHonda Classic 5k 2020❣🏃‍♀️❤⛳

Great experience and great organization...come back for sure!!

Beautiful course with plenty of challenging holes.

Our 3rd Annual Ralph Cup golf tournament. It’s always in July. Any golfer can sign up to play

Beautiful resort with a large pool. Close to Florida turnpike and I-95. Cool shops right down the street

Very good customer service. Fazio course was in remarkable condition given that it had rained heavily the day before. Great greens.

Very difficult course. I suck at putting

First time at the Honda Classic. Really enjoyed the experience of seeing the pro golfers up close. Had a chance to see Vijay Singh, Lucas Glover and Rickie Fowler play.

Great staff. Courses are well maintained and fun to play.

Fantastic! Unfortunately, I wasnt there to play. Was a spectator for the Honda Classic golf tournament. Course looked to be in fantastic shape. Customers were greatly reduced because of COVID regulations but everyone looked to be having a good time and most were following mask protocols.

Absolutely the worst experience i ever had at a hotel, first i booked a 2 night stay package what was suppose to be a “spa & sweet sleep retreat”was the name of the supposed package i choose and never received any service from it first checked in on a Saturday evening to then be told i had to call in morning and ask what time they had available for the services i choose and i did just that when i got a hold of someone at the spa she stated she had no availability for a massage but that was part of the package from when i booked the room, so then i go down stairs to go speak to someone regarding the matter and the receptionist was just apologizing and nothing was resolved just dismiss with an apology, no offer any Complementary for their mistake i would never return

A lot of courses closed down. Champion course is all messed up. Sand all over the greens and dead grass all over. Not fun at all to play or putt on. Almost all of the restaurants closed on the property. Really sad place to be. They do not even give you washcloths to take a shower or enough toilet paper. And, when they service your room they do not give you anymore to get you through your elongated stay.

We booked our original reservation from 1/2/21 to 1/11/21 through the hotel website. We did not use a third party. We decided to check out early (1/7/21) due to the hotel being under major renovations and all but one restaurant being open. Did seem reasonable to pay $438 a night for this product. Front hotel staff, who were very pleasant, said we would not be penalized for checking out early. We received a charge to our credit card including the 4 nights we did not stay at the hotel. I have left 2 messages for the accounting department and one for the hotel manager to correct their mistake and as of today have not received a return call. My next step is to dispute the charge.

Honda Classic pretty cool event

This HOTEL (doesn’t deserve a title of resort) is currently a low budget hotel. I am sure it was great at one point, and maybe it will be great again but if you are planning to stay over the next few months; I’d reconsider. I was aware they are under renovations and would be limited on some restaurants but they never explained they were running with no staff. Not one restaurant open except a hot dog type cafe for golfers. No valet, no room service, no housekeeping for your room unless you ask for a specific service in advance, no comforters or blankets for beds (just two thin sheets), no poolside service for drinks or food. If you use the spa and want to enjoy their spa pools for the day, you’ll need to pack a cooler because the only food and drinks you can get are in the golf cafe (bar91) which takes about 10min to walk to, wait for your food and 10 min to walk back which is on the complete opposite of resort: you’ll have to walk in a swimsuit through the hotel.They advertise mineral pools and relaxing pools at the spa however the chairs are all broken or in terrible condition and the pools seem dirty. I highly recommend just using the normal pool at the main hotel. The main pool is requiring reservations of 3 hour blocks. Seems silly they are still playing this crazy strict covid policy when no other resorts are and its outside but i arrived at my 3:30pm reservation for the pool and couldn’t get a pool chair because they aren’t even enforcing reservations. No one was asked to leave from the previous reservation block. It was a nightmare, and then ran out of pool towels. Due to all restaurants being closed, you’ll need to leave the resort to get dinner but don’t expect to grab a quick drink after in their lobby bar that is advertised open until 11pm, they close that by 9pm if the bartender says it’s slow. I called a week before Valentine’s Day to ask if they could provide a bottle of champagne in my room as a surprise for the wife and they said no due to, room service closed, they couldn’t even think of a way to accommodate a simple request. This “resort” is not currently a resort, it’s a low budget hotel. I would consider somewhere else to stay until they get their services back. It has a lot of potential but sadly even being open right now is ruining a lot of people’s first time impressions. Stay closed until you can afford to be open the right way.

What a golf courseHopefully Ill get to play it.This place is absolutely beautiful. I toured the entire premises, and the course is in perfect condition!

Beautiful coarse for the Honda Classic

Honda Classic was awesome.

We were extremely excited to stay here since the resort has such a prestigious reputations. Boy, were we in for a big surprise. We knew that the hotel was undergoing renovation and already had low expectations. But for a high end resort that is pretty costly per night, this resort is cutting major costs and the customers are sacrificing their experience for their “Covid precautions”. A few things to note: they don’t provide comforters on the beds (sheets are used to make the bed), they don’t provide room service or cleaning services, they have a skeleton crew working despite being overbooked with no rooms available, and they only have one restaurant open. It’s a major disappointment and we will definitely not be returning back. We definitely feel like we were staying at a subpar inn and had a more comfortable experience at the Marriott down the street.

Awesomeness wrapped up in a fun time

Extremely overpriced!! They charge as if it was a luxury or high end hotel when the experience is from a cheap motel. Love Palm Beach, but not coming back here!

So far so good. First night here. Beautiful facility.

Nice grounds, a college event was being held whole we were there, so practise facility was busy/limited. Beautiful resort and friendly staff

Fun time with friends celebrating Mothers Day with bottomless Mimosas, carving stations & crab legs!

Restaurant closed. no one hereat bar....waiting an hour for a burger. drinks served in plastic glasses. regretting staying here!

Great staff on and off the course. Had a great day for a great cause.

Honda Classic! Besides being fortunate to see great golf, the service, weather, food made for a memorable weekend.

TRUE STORY!!!!! Came here to play golf and my range finder was stolen out of my cart, BY ONE OF THE WORKERS. looked for it for 2 hours and the bag boy who stole it tried to convince me I lost it on the course, the next day when we threatened to file a police report, they magically found it and told me I left it in my cart. Which I know is not true because I spent a long time searching through that very cart the day before.We also watched the bag boys steal golf balls out of the carts returning.If you are going to play there, keep an eye on your stuff, THEY WILL STEAL IT.

Wasnt in pga tour shape when I played but excellent track and had fun playing where the pros play

Spectacular Golf Course and Golf Tournament!

Requested king bed close to elevator (pregnant wife) got to a double room, end of long walk, infested with mosquitos. Apparently they overbooked. They do not care about their guests. DO NOT STAY HERE!

Went to get a playing lesson in with my swing coach Warren Bottke. Go see him. He can fix any swing. He has great rates.

Worst experience at a hotel/resort ever. Staff is terrible, food is worse, and the pricing doesn’t reflect the poor quality of rooms/courses/treatment. Please please please avoid this resort. Don’t make my mistake.

Customer service is great. Although, everything is closed. Weather is poor. And room was dirty on the ottoman. Room was said to have a view, but cant see anything because its pretty much covered by trees. My view from home is better and so are accommodations at my condo. They tried to accommodate, but its just not what was expected, but the customer service from Clarice and Cherish was good.

Worst resort everHeavy construction going on during stayRude employeesWent with a group of 40 guys prepaid mind youStill got overcharged for $130 bucksNo one will call me back from billing had to dispute with my credit cardBeen going since the end of MayWouldn’t recommend this place

The Bear Trap is a Experience, but if the winds are blowing go to Bar 91 and drink away your Scores. Fun place with everything a golfer could Ask

Seems nice enough but still under serious lockdown. All but one restaurant are closed. Found it impossible to buy a bottle of wine, but I could see a couple hundred...sad.

If you love golf and you are in town, this is the place to be.

Great course and resort

Staff were very helpful and caring

Nice for Play Golf. Have 4 Court.

Beautiful place

Played the Fazio course. It was a muddy unplayable mess with no forewarning from the golf staff. It would have been nice to choose not to play. Poor customer service, no help with bags and waited 45 minutes for nachos with cheese from a can.

The staff has always been excellent, which leads me to suspect that their instruction and fitting services are also good. Driving range is better than most. However, the courses and amenities are below expectations for the area, especially considering the premium you are paying for the honor of playing a tour event course. The Champions course generally seems to be in acceptable shape. But each time I have played their other courses, there have been multiple greens in rough shape. There appears to be more drainage issues than I typically see around here, but the fairways and tee boxes are otherwise fine. Score cards and hole markers do not include aerial maps of the holes. Functional in-cart GPS is also hit and miss. So grab/buy? a yardage book in the proshop or find an app with the layout as there are many blind hazards and unique layouts. No drink cart to be found during my last round and sometimes you will only get one shot at the cart, so when you can get drinks, load up and expect to pay slightly less than double what you would pay elsewhere. Bottom line, if you must, play Champions for the experience, maybe another to get you to question why you did, but know there are likely better golf experiences out there for much less.

Weve been visiting here for the last 4 years during the summer and we love it here. We also love West Palm. Well be back next year for food, beaches, golf and shopping next year.

Bill Horn is a great man, he was very accommodating. This will always be one of our favorite places thanks to him.

Golf had accidentally charged me for the championship course during a hurricane when I played the Fazio. No golf shop employees are available for the next 2 days and Bill Horn was about as nice as could be for the situation at hand. He handled it professional as could be with much respect. A++++ for staff and con-sear desk management.

5 star all the way!

The hotel fees make up for over 60% of the total cost of the stay. Gotta love those extra fees. The room was nice, but kind of expensive when everything is closed down at 6pm.

All in all this is a great place to play and stay. If you get a chance absolutely play the championship course. Front9 is relatively tame, the fun starts on the back. Very nice amenities including a spa, or have a nice lunch by the pool.

My family and I love it here. Most come to play golf, as we do. Courses are well maintained, starters and staff couldnt be friendlier. And they get it. They make the golf experience a great one.

The facility is always in top notch condition with exceptional service.

Great location for business meetings. Food and service is wonderful.

Just arrived for a 4 day stay.Lobby and rooms are impressive.

One of the great golf clubs in North America with superb driving range, manicured putting practice areas, together with a wonderful, caring staff; And four world-class Championship Golf Courses.The Clubhouse features an open daily buffet luncheon and a magnificent Sunday brunch. The Members Bar offers cocktails and seating with service provided inside or outside on the terrace overlooking precious golf grounds. Pro shop is completely stocked with skilled sales staff. Home to the PGA (Both Championships and World Headquarters). Dont be surprised to see any one of the top 100 Professional Golfers in the World next to you in the locker rooms, at the bar in the Clubhouse, or sitting at the next table in the Dinning Room. Five Stars, of course.

Needs upgrades which seem to be happening! Golf is great.

Grounds crew sprayed me twice in the face with pesticides/insecticides on the first tee of the champions course. Starter didnt care. Grounds supervisor didnt acknowledge me. Some birthday present. Ill spend my money elsewhere. Terrible customer service if you arent a member.

We had a really bad time on our visit to this resort. The grounds and the facility are immaculate and beautiful, but the staff is the worst I’ve ever seen in any type of hospitality. Very cold, bitter, and rude. They would get upset and angry towards my wife and I if we asked any questions about directions or recommendations. It’s sad such a beautiful resort is hindered by such an ugly staff.

Cool and luxurious place

Such a nice setting

Lovely club,thank you !

Beautiful scenery

Our first night 7/18/20 our room was great.we experienced a little of the location due to covid there were limitations expect golf courses.full of fun!!!!Last night 7/22/20 front desk personnel wasn’t so helpful. I’m guessing either his tired or his just old and grouchy.Pro shop has nothing much to offer,an ordinary clothings but of course due to its name PGA where pro golfers play prices means business and to ride along will cost you 75$ not sure if that’s due to COVID-19 or it’s always been the day.Your not missing a thing,I’d say JW Marriott on John young parkway in Orlando attaches to the Ritz Carlton is best yet.

Honda classic was great

Good experience!

Private course, must wear collared shirts and golf attire unless at pool or spa. Food and drink is available at the pool. The golf courses are all in top shape and very beautiful. They have many tournaments here and pros / celebrities that play here. The wildlife is also very beautiful.

Course is in good shape although had to stop playing as it rained pretty hard twice & the course was already wet from rain . . . Will have to go back

We loved it here! Pleasant staff, great poolside food and drinks and the pool is really good too! Our party had a fun evening just hanging at the pool with our kids. Very family friendly environment.

Everything is 1st class from start to finish

Great great experience...

Beautiful course. Awesome place to visit. Very cool pool area! Driving range is aesthetically pleasing. Must go! Hospitable enough. I was hoping for range balls to have a logo ball to take some as a souviner.. nope :(

One of the best courses I have ever played. The facility was outstanding. Great service inside the facility and on the course. Rooms are clean and very nice. Everyone is friendly and helpful I would recommend this to anyone that golfs. 5 stars for sure.

I rarely ever write bad reviews, but our stay here was a complete disaster and I feel compelled to do so.We spent our New Years here, expecting to have a very memorable experience, and instead it was just outright terrible.To begin with, the front desk staff were extremely rude and unfriendly, as they did not even welcome us! They just stood there as we stood there, not saying anything, and then they gave us attitude when we had questions about the resort. My fiancé asked if they had fireworks for New Years (which they previously said they did) and the response was “no, we have new management.” When we tried to get our car from valet which they pulled, no one was there for at least ten minutes, but our key was just sitting on their desk, we just took the keys from the valet desk and left. Considering it’s NYE they should have scheduled more staff. Also, it was too easy to take our keys and just drive off.The spa treatment my fiancé had was supposed to be an hour and a half, and they only gave her an hour, plus she said the they messed up her service from what she had ordered to begin with!So I figured at least the golf course would be great since it’s the renowned PGA National resort, but after playing the Fazio course, all I can say is wow...torn up fairways and greens, and the course felt like a cow pasture. The cart girl was non-existent, and they play was slow as molasses. As an avid golfer and one who’s been to several golf resorts in the past, this was just a joke, especially for what they charged to play it!We are just in total shock, as this is supposed to be a high end hotel and resort, but it felt like we were staying at a Ramada Inn instead. We will never return here.

Played at the champion course.What a disappointing outing.Everything from tee to green was in terrible shape.Muni courses are maintained better.The tee boxes are in poor condition.The fairways are ok, the greens are challenging but again in need of proper maintenance.The bear trap is a trap alright, a tourist trap.

Overall it was a very frustrating experience at this resort. I love the facility but the club fitting process had a lot to be desired and fell very short of my expectations. The club fitter, Brian first off, was 15 minutes late arriving at the club fitting trailer. OK, no big deal. We went through the fitting process and thankfully, I have enough experience doing this to have narrowed my interest to start with. If you want a full blown, launch monitoring, ball spin type fitting, (particularly useful when getting fit for a driver for instance) this is not the place. So we finish the fitting and Brian asks if he can send me the specs and the price to order them later that day due to other fittings he needed to get to. I agree. Next day, still no specs or price, next day, emails, texts and voice mails, still nothing. 3rd day, I little stronger email and text, so he finally responds, Sorry Im on vacation, I totally forgot, I will be back Monday 4 days from then, Monday comes, I call, text and email again, and he finally responds, I wont be back in the office until Tuesday Tuesday at 11AM sends me the specs and what turns out to be a full retail quote. Opinion; If you get a fitting there, get what you need before you leave, tipping does not help, it didnt help me, and then go purchase from your favorite retailer or pro who may not be a fitter but at least will take care of you. Customer service is not this facilities or at least the club fitters strength.

The best golf experience I have ever had. My party of 16 was treated exceptionally. The staff is accommodating and the resort is beautiful. If you are a golfer, tennis player, or hosting a conference... Look to PGA National. I cannot stress enough how immaculate the facilities are. The pool area and restaurant service is impeccable kept and pristine.If you are at the bar ask for Kristen - she was the best. When you are heading to the front desk look to Maurine to take care of anything you would need.If you are a golfer you have 5 championship golf courses all equipped with a great staff and each course is in great condition. The Championship course, home of The Honda Classic, is an incredible golf course and it was a pleasure to play 18 on.

Great golf

The Champion course was originally dedicated to Jack Nicklaus, and subsequently redesigned by him. This is the most celebrated of the five 18-hole layouts here at PGA National. Its also home to the Honda Classic and the infamous Bear Trap. would like to play it again and again -:)

Been here a lot of times for social settings and banquet type of affairs. This has always been a great place for social settings. The food that I have always had here has been amazing.

As one might expect, the the PGA is a beautiful property with plenty of amenities and extras. We were there for three nights because of a family occasion and not golfers. Nonetheless, the property is well maintained and the staff were anxious to please. Very nice. Of course there were little things that needed attention, like the convertible bed had no sheets. But a call to the front desk (even though it was after midnight) was promptly addressed. It is a huge property and must be a major undertaking to keep up. Nonetheless, these magnificent grounds are pristine and lovely. One regret is that we did not play croquet...they have a classical croquet set up which was very old school. Unfortunately, time didnt permit our indulging. We had a small suite which accomodating my wife, two children and myself and the price was quite reasonable. It is not a five-star property, and the main draw must be the golf.

Heres something they dont tell you about phone coverage and internet coverage. Either they jam the signal to prevent phone use for golfers or its the worst coverage. You cant make calls and guess what you have at the Uber stand??? Tons of people who cant access data or wifi. It took an hour to arrange a ride home. This is unacceptable and should be explained to guests.

I want to reach out to the Security, staff, and volunteers at this years Honda Golf Classic. The PGA Security staff along with Volunteers, and Resort staff went beyond all expectations to recover a lost valuable item of mine. All were very professional and genuinely helpful. The place was packed with people and it was the last day of the tournament. Kudos to all the great people who worked the tournament!!

PGA National is in wonderful condition. A stern but fair test. Play here to enjoy what the PGA Tour players are confronted with.A must play for a golf aficionado.