Super super satisfied! The whole team was very helpful and answered all our questions. They guide us through the whole purchase. Good job!! Team from AT&T on E Palm Canyon. :-)

I’m trying to be as reasonable as possible, so 3 stars is where I’m staying. The people that work in this store are nice, but the guy who I’m assuming is the manager needs better training in my opinion. We came in to port a number to a new business plan, and intended to purchase a new iPhone as well. He was having a hard time grasping what we were asking to do. We already have a personal plan with AT&T, with a number tied to our business. We just wanted to move that number over to a new account. Pretty straight forward. That wasn’t what bothered me though. Once he finally figured out what we wanted, things started going smooth, until I asked to see the iPhone we would be purchasing. He came back and said, “sorry, the phones are locked up in the back.” Dude, we are about to purchase it. Go and pull it out so we can see it! I refuse to blindly purchase something without looking at it first, but he seemed apathetic about it. It’s not major enough to leave a truly bad review, but it’s a terrible sales tactic to refuse to show a purchaser what they’re purchasing. We will be taking our business to the other side of the valley.

I have never had such amazing customer ever, at any establishment, as I have today at the AT&T at the Smoketree location in Palm Springs!Marc and Daniel personify absolute excellence in customer service. Kind, patient, knowledgeable. They both spent extra time with us. Marc helped us find the best plan for our 9-year-old grandson’s first phone. He took his time and made us feel like we were the only customers in the store.Daniel spent a great deal of time helping me get my stepmom on my Dad’s cellphone account. She had a phone number on the account, but lost her phone and was trying to activate a new phone. She has some dementia and couldn’t find the information needed to complete the process. I felt bad keeping Daniel waiting and he was so incredibly patient, he said not to worry - and he made me feel like the only customer in the store.And mission accomplished - he was amazing!This location has an amazingly kind and considerate team. You have no idea how much their support meant to me.

I worked with Natalie G. And honestly 5 stars is an understatement for her customer service skills. Natalie was a FANTASTIC employee and helped me with all my issues. She is also very knowledgeable and has a great personality. I will be requesting her specifically in the future.

Lana and Daniel were wonderful, as was most of the staff on hand, in helping me with my new phone! Thank you! thank you!

They did their best to accommodate us. For a new phone they had no accessories. Why? Dont know. You would think they would say least carry a case and car charger for the new phone.

I had a wonderful time going to the at&t store in palm springs always having just the right answers for me thanks shahin for making my day much more easier

Really good ppl and Excellent work they do

The staff is wonderful, all of them are great !!!!! they should get paid more for having to put up with rude customers ..

Id like to share my current experience at att palm springs. If you need something or need to know about their services. I highly recommend speaking to Manuel Manny in sales department and her Manager Laisa they were very knowledgeable and professional. Excellent costumer service 10/10.

Ulysses and Manny did an OUTSTANDING JOB! Ulysses was able to professionally handle an escalation and upset customer. Manny remained courteous and professional and did a great job keeping me calm and cool during the wait process.I am VERY satisfied with this store and after 8 years of being an AT&T customer I finally found a location that actually helps and provides SUPERB customer service!

Lana was amazing and very patient. I was a little insecure because I was unsure about what device to purchase. Lana guided me and was able to add my aarp discount

Natalie was so nice, she helped me and my elderly mother buy a new phone

Manny was fantastic and helped me with everything. Any questions I had he answered it. Excellent costumer service 10/10

I was able to switch mobile carriers, but the rep who helped me Jamie did not check to see if the lines where able to receive calls or texts. I spent nearly 24 hours with no incoming calls or texts in all lines. Furthermore I was told by the representative who helped me switch carriers that my husband who is out of state would be able to obtain a new At&t SIM card by going into a AT&T store in the state where he is without me, the authorized user, being there. I was then later told by At&t Customer service via phone that I had to be physically with my husband at the store out of state for him to retrieve the SIM card which was already paid here in CA. Had I known beforehand and that the rep who helped me at this store had better knowledge of how all the lines worked especially with one line out of state, I would have have added my husband to At&t at a later time and have him under the Tmobile for now. He now has no means of contacting me through the At&t data due to no new SIM card, which has been a very disappointing and worrying process especially during this pandemic. Please do better to educate Reps on how the lines work even out of state.

I will tell you about my experience at this store. I recently lost my phone driver license, so went to pay my bill and make changes to my account. Tania, I believe it was her name, the store salesperson would not help me and refused to even read my passport information to identify myself,  telling me it was expired!!! until I noted with my finger that it wasnt, and showed her the expiration date. I offered her to show any other proof of identity but instead called her manager but he sent me  to one of the stores phones to call customer service. She dialed the post paid customer service number, and I told them the situation providing all my information and the representative got surprised they wouldnt help me, apologize and explained to my they would have to help me because they would have to see my physical ID and asked to talk to her, they did and had an  argument about it, and because Tania and the manager did not take my “official” types of ID,  I wasnt able to pay my bill nor make changes. The representative over the phone did offer to take my payment!!! Why would I pay for a service I wasnt going to be able to use because they could not update my information??? End of of the story, I didnt pay my bill (no big deal, I got another phone service)  and have the option to go to the competition. Thanks Thania for the great work you are doing for the corporate company  AT&T you are working for!!! She even told me I was being rude when I noted the expiration date on my passport. I believe she was the one being rude (or worse) telling a customer his  form of identificacion is not good, when she had not completely read yet when I was bringing money for her payroll!!!...Great way to get promoted!!!! and management to get great ratings in their store!!!

I had a great experience at the AT&T store in Palm Springs recently. Alex was super friendly and knowledgeable and very patient with me as I was having trouble with my iPhone since it took a dump in the washer. She was able to get me a new phone and checked my upgrades and was able to help me transfer all of my data which I thought I had lost to my new phone. I highly recommend this store. Everyone very friendly and made me feel welcome.

Marc the sales representative was fantastic he had a great attitude very knowledgeable got us in and out of the store within a very timely fashion observed all covid-19 protocols he did everything perfect could not have had a better experience thank you very much Marc

Was warmly greeted by all staff. Alex was the employee who assisted me. She was very patient answering my many questions about my purchase options. She is very knowledgeable on all their phones and plans. After helping me decide on a phone and activating, she went out of her way to show me features I would have never known about. Great experience!

Manager Liza is wonderful! 😀

This AT&T location is the best one in the Coachella Valley hands down! The employees are always so helpful and smiley! They never make me feel bad for being horrible with my phone. Also one of the male employees is very easy on the eyes😍 so thats always a plus! Anyways over all the whole staff there is awesome! Thanks guys

First of all, best service ever! All employees and the manager were very helpful, patient, professional!Yesterday I was there for two hours fixing an ongoing case sinceMarch 2020 and Martin (manager) helped me and definitely apologized for the situation as well.Today I went there again for one hour and forty minutes to make sure my bill was adjusted and all this waiting since yesterday was worth it!A little message to everyone: Patience is everything now, especially through these difficult times as well. Please be respectful and build up on your patience if you want something. We need to be nice to one another, especially the employees! They are there to help and do there job efficiently.

Time elapsed from walking in the store to walking out with my new phone: 8 minutes. Lana was awesome - super informed and efficient. She made my visit incredibly easy and satisfying.

Came into the store as a authorized user on a account and wanted to put my phone on my own account. Was told that they would not help me at all and I needed to go online to take care of any issues. Horrible customer service as typical with att.

Not too impressed with this shop. Stopped by to get a new phone. Jose was helping another customer(who left in a huff) then came to help us. Didn’t appear to be to interested in answering any questions about service plans or upgrades. Would not bother with them

Was in desperate need of a new phone. Googled the nearest at&t store to see that this one was the closest and opened at 10am. Got there at 10:05 and the doors were still locked.Then an employee showed up who asked me if the doors were still locked. I said yes, he then walked around the side of the building.Left me outside waiting in 100 degree + weather. Showed up again after about 20 minutes and said the person who was supposed to open forgot and was still about 20 minutes away.He then just got in his car.At&t lost my business. Switching to Verizon

Never been able to help me at this store. Sad thing was I knew leaving tmobile was a horrible idea but I did because I wanted a new phone that tmobile didnt have at&t has the WORST customer service... such a simple request has taken 10 different representatives. Hours on the phone and even a trip into a service center still not resolved....

Came to get a new phone upgrade on my phone it was fast and easy! i would definitely recommend coming here, great service also. i loved it

Very great staff! Tania is very kind and sweet and helped me get everything i needed! definitely would go back to the store again

Went to at&t looking to get a new line. I was greeted at the door by vic, he was very helpful. Great customer service. Will be returning to get more lines soon.

Lisa helped me activate my pre paid service today. I was so impressed with how knowledgeable, kind, helpful and everything that I could ask for from an AT&T specialist.I will remain a loyal customer because of my experience today with Lisa!!Thank you so much!!

Ulises (the store manager) and his colleague Beth, hung in for almost 2 hours to finally fix a gnarly problem, but succeeded.

Went in looking for an upgrade. Was quickly helped by Vic. Fantastic coustomer servic. He was very helpful and patient with all my questions and concerns. 10/10 would go back to him for any future services.

I was yesterday in the store and I have a really good experience with one of your employees she helped me with all my questions, if anybody go there ask for tania magana she’s very friendly and kind

Just got my new IPhone! Outstanding service from Shahin. Very knowledgeable! Helped me save money! Highly recommend!

No waiting, efficient service and a nice cleanmobile store. Many phones were not on display. Easy parking too.

Great customer service, thank you Tania Magaña for helping me set up a new line !!

Went in this evening, only guy working there was rude. It was 7pm they didnt close until 8pm he made it seem like It was an inconvenience that we came in. He didnt have his name tag on and didnt even introduce himself. There was no one else in the store to even have the excuse to say that he was busy. I have been a customer with at&t for a very long time and I have never had this type of service before!!!!! Worse customer service ever from this guy!!! Your afternoon people were so much friendlier and gave great information!

The Well in the Desert is not a homeless shelter. It is a homeless resource center, that offers a place for homeless people to take showers, get out of the heat of summer (112°); and offers referrals for many different things: Section-8 subsedized housing, county welfare, case workers, food, medical care, and more. All of the staff and volunteers try hard, but most of the homeless people have different kinds of character defects that make it difficult to help them.

Spacious & bright. Knowledgeable staff. Great deals on actual phones; but the cost of service is better at T-Mobile.

Friendly helpful service. Had an issue with transferring a number from another carrier. But they wouldnt give up until the porting was complete.

The staff were amazing and extremely helpful!

Outstanding performance

I had been having a lot of issues on the phone with the main customer service center on password and technical issues.When I came into the AT&T store in Palm Springs I was very frustrated.My first encounter was with Shahin who for over 1 hour did everything thing possible to his knowledge to rectify a very frustrating situation. He was extremely I knowledgeable and confronted an problem that could not be solved but kept trying every possible scenario.In the end Martin the store manager had joined Shahin and together came up with an alternative solution which was far beyond what I had been trying to accomplish and I was so pleased at the outstanding customer service I had received from both Shahin and Martin.Thank you for going way above and beyond.RespectfullyPierre

She was fast and very friendly and so helpful..

Not very helpful ever!!

I always have my appointments with Alex Beltran. Shes very knowledgeable and always patient with me. Knows your products and is extremely helpful. Got to know her through Miguel of Hemet store. Have known him since he e was at Palm Desert, another great employe employee. Ive been with A.T.&T for many years and this area crew is tops. Thanks again for smart hires. Robert Marriott.

Thanks Vic for helping me today! You were awesome & my new case & shield are perfect. Proud to be a long time AT&T customer!

Being an AT&T customer its nice to know you can have great service no matter where you travel at every AT&T store. This AT&T store is especially nice and friendly and what I purchased a new phone they activated it for me instantly and transferred my information. Stephen and Nancy White

AT&T has the worst coverage in the area and the customer service is just as bad both in person and online. Terrible!

Sold me a screen protector, solid protector but the sales staff, manegement included seemed to not understand the very basic warranty on the box.I was sold the protector under the guise that warranty covers ALL DAMAGE. However, the warranty clearly states that it will only cover manufacturers defaults and production errors.When I tried to bring this to their attention. Management promptly ensured me I was wrong about the warranty and I did not know what I was talking about because they had exchanged the warranties themselves.When I brought the warranty in to read in conjunction with the manager, I was again assured that I was wrong, the box was wrong, and that the website and sales people informed them that the warranty would cover all damage. A short viewing of the manufactuers website confirmed that no accidental damage is covered in their exchange program.I was treated like I was wrong the entire time, even when I showed them proof I wasnt. This store manager needs to learn how to buck up that lip and say I was wrong, let me help you fix that problem.I will be following up with corporate on this, having worked retail for years, treating customers like that on a managerial level is bad training and bad business.

Awesome ATT store. Ive been to many stores and this one always gets me discounts and deals on my phones and extras. This time I got $200.00 off my bill for a special promotion. I dont know the details but the staff member looked up my account and then searched for a way to save me money. I didnt ask them to do this - it was just how they were trained to deliver service I guess. Excellent!

Omg this store’s customer service was the worst I’ve ever seen it!Never before have I’ve seen poor service here!Until tTheyoday!Her name is Alex,She didn’t want to ring me up at the register but kept insisting on the kiosks!I had already told her that it wasn’t working because they couldn’t locate my phone number.She kept trying like five times, after I told her, I was in a hurry!!She also didn’t smile once (how rude),Ive been with at&t for over 10 years!franchisees or corporate really needs to be on top of their employees, customer service!Anyways I’ve always been super happy with their service, hardly any drop calls (which I love)!I get service where a lot of people don’t and I love that about AT&T!But it’s time to explore new services(Maybe I hate change)!Ugh I just really hate rude ppl 😬😬!!!

Amazing customer service. Went to store 7 months after buying my phone and when I walked in they remembered my name! When does that happen these days? Happy customer!!

I use to get great service here...Today store was slow so I ran into ask a question and Kendall was very rude! I really dont understand people who do customer service work that arent into it...? Be nice to customers and theyll appreciate it! This was last straw! Im done with at&t.

Organized, but mainly sales related. They do have a kiosk for bill paying, which speeds things up considerably (Im not familiar with on-line bill pay yet).Cust svc will answer questions, however, seem to cool when they discover you are not there to buy. It seems most phone stores I have encountered recently, are this way....Sell the product, then avoid the cust when possible.Most cust svc know very little about the apps or how to apply them.

Beth at the AT&T Store did a horrible Job at customer service, the AT&T Employee on the phone at the customer retention department did a horrible job at customer service. AT&T Has done a horrible job and treating me with respect as a customer.I have been in a constant back and forth with the company for almost a year now, ever since about when net neutrality was on the chopping block.I was told that I could switch to a business account and maintain my current plan, speed, unlimited usage, hotspot, etc etc.I was dropped to a lower plan, double charged on two accounts for about 8 months straight. Between the two plans AT&T has charged me close to $800 in the past month for an account that should only be around $250 a month, which is expensive to begin with.Do not trust AT&T with serving you. They only serve themselves.

I bought my wife the new iPhone 11 yesterday. The service gets worse every year. My wife told me that it seemed like the lady helping her couldn’t wait to get her out the door. They didn’t even transfer her contacts or pictures to the new phone. I have four phones on this account and will be looking to see what Verizon can do for my family in the future!!!!

New cord does rapid charge..old tablet charges way faster now. gal was very friendly

Kept trying to up sell my wife and I on cable even though we just came in to buy phones tried to do some janky deal with military discount to make it seem like I was saving money but was only for the first month, costing me way more money in the long runGot the buy one phone get secondary one for free and he didnt even set up the secondary phone I had to do that the next day when the service was shut off, thankfully he set up the first one correctly, but on top of that not even sure Im getting the deal I was supposed to get cause he didnt even set up the direct bill pay so here I am setting that up now and as I am doing this the online rep said we were not not even set up online for any of it. Dont know if the guy that set me up was new or just is just an idiot at his job but he really need to re learn and get things right or find a new job.I will never go though at&t again once my contract is up I will be switching and can not recommend anyone to buy a phone here.-edit---- if anyone has read this far my bill is also 60.00 dollars more a month then what I was told in the store.......

The store had safety measures in place. Lana was friendly and addressed my needs.

Have to wait just to buy a new screen protector. Of course they want to sell you a new phone and plan while you wait. Needs a little more convience for quick purchase.

Worst AT&T store weve been (out of 7 total). 3 different times, three different people, ALL same rude, disrespectful and manipulative behavior not only with us, but with other customers while we waited. Advice - go to a different store.

The ladies there were excellent and of great help.

Excellent friendly customer servicefound the problem quickly and resolved it!....thanks again!

You know that cliche if I could leave zero stars?! That is how I feel. I didn’t want the iPad. They were insistent. Said it’s $100. Were waiving the monthly service fee. One month later I’m fighting with att and showing them the paperwork. They waived the fee. The next month the same thing. The month after that they said what did you think was going to happen? A $100 iPad? I said, no more att. One sales person pushed a long term customer to Verizon. Additionally, the customer service folks on the phone acknowledged these shenanigans and said I wish the sales people wouldn’t do this. They know it just causes trouble. The corporation acknowledges they have a problem! Fix it!

Great service. Vic was terrific.

Great service every time I’ve been to this store!! Thanks you guys👍🏼👍🏼

I am so dissapointed that not once ever have they picked up a phone call from me. Famous for phone but incappable of using it correctly. Lame experience. Intolerable

Horrible service. Long wait. Incompetent employees who don’t know what they are doing. Never finding solutions. They act like you are inconveniencing them for asking Questions and wanting help with your phone issues. The overall att network is awful

Great staff, convenient location. But AT&T on the other hand isnt a very good company. Overcharges and their calling centers arent very helpful.

I spent hours on the phone with AT&T to resolve a fraudulent phone purchase on my account and was instructed to bring the phone for return to the nearest store. Once I arrived, the ladies at the shop had no interest in helping me. Maybe returns are too hard for them, or dont come with commission or bonuses, but they were completely unwilling to help. I ended up spending another hour on the phone with AT&T for a mailing label to resolve this by mail which is such a bummer when we have brick and mortar stores for this. So much for customer service...

Shahin was great, had best experience,

Helped set up our new phones. Answered all our questions.

Super helpful staff. Clean and well organized store.

They cant do anything for you anymore they basically tell you to go find a place to take care of it and service at 4 buy a new

Visited Palm Springs CA store 2 times to get my old number back,i asked several times at customer support representative online,every time they said number is available but in store both times they didnt provide me that number.So disappointed of their store service..!!

So went to the ATT Store yesterday and this straight guy was helping me while a cut on my finger tip opened up and dropped a little blood on his nice white counter top, I asked for a tissue to clean it up. He disappears for 15 minutes and returns with this gay worker who (wait for it) is wearing purple kitchen gloves and a holding clorox wipes. I was in hysterics, I dont have HIV and laughed at his inability to handle the blood, he had to bring out Nurse Ratchit dressed like an EMS clean up crew member to handle the situstion. Get educated Phone Boy! Thanks for the laugh at your overwhelming ignorance. Ive shared my experience with (I think his name is Robey) with the entire Palm Springs Gay community both political and social, good luck getting this future reviews phone boy. Learn, educate yourself and stick with equal treatment of all your clients.

Regardless of my problem, with cell phone or service, the staff calmly and efficiently takes care of it. Ive been with ATT for over 10 years...wouldnt switch providers for anyone else!

Was good hatd to find parking down town

Poor customer service,I went in with my company discount paper and Tania had no idea what to do,she said I wouldnt get that discount?Im headed to a different AT&T office,she didnt know anything about the program,even with the reference code in front of her.

Great service by Paul. No wait, in and out.

Always helpfull..

People at work at AT&T are very knowledgeable people and very friendly

Real good service, ask for Tom and Gerry

Paul is very top customer service.I always learn something New.

Tania hooked it up 🤙

Nightmares...really bad..wish I could give a negative 10

Friendly staff

I want to give a shout out to Vincent! Thanks for everything :)

No help at all looking for new phone

Bad service for the olderly period

Great customer service

Fast service

High pressure sales tactics.

Good place

Not good today

Good customer service

Made an appointment, service was 10!

Very Helpful