ECar Garage are amazing. Both listened to my needs and made sure everything was taken care of. My car looks brand new after my bumper replacement! And is running smoothly after that oil change!
The staff is always so very friendly and clear in explaining what needs to be done with your car. They let you know if something can wait and would not need to spend money right then and there. I trust the team and have been going to them for the past 4 years. I recommend them to anyone who needs a reliable mechanic. Thanks for your hard work eCar Garage!
Michael is really professional and good listener, he will understand your need and wont try to sell you something that you dont really need.really clean garage, good work and good attitude is what you should expect.
Just discovered this gem during the c19 outbreak by walking around my neighborhood.The service manager, Mike, is a rockstar. The shop is super clean, the owner clearly takes pride in his business as he has a gorgeous collection of personal vehicles next door.Despite having a modified off-road capable Land Rover, E-Car left me confident they would handled the job.Definitely coming back to E-Car and recommending it to my car-guy friends.
This place was amazing :)! Super fast, friendly, and personable service. I came in to evaluate a minor repair for my car and felt a little bad about not making an appointment beforehand, but the two people that helped me were so nice and quick about everything, I felt I was getting a VIP experience. They took the car in and performed the repair within half an hour! Coming back from an absolutely horrible experience from the local Toyota dealership just last week, I was so delightfully surprised at how great the service here was in comparison. But even without the drastic comparison, the service here was great. Im so glad I found this car shop, will probably make this my go-to place in the future!
I have eCar perform maintenance for my Toyota over the past 5 years. I can always count on them for high quality of work. They are friendly and honest. They do troubleshooting thoroughly and provide truthful recommendations. The charge of their work is very reasonable. They are alway on time in finishing their job.
Were able to (and continue to) triage and work on my project truck, being honest about what could wait, or wasnt needed to do at all. No pressured feeling to buy extra services or stuff that isnt needed, and great at communicating with clients. Prices are transparent and given well in advance. I couldnt recommend this shop more!
From the initial conversation on the phone to the completion of the task, Michael and his team over at eCar Garage were very professional and they performed exceptional work on my truck. Also, I called three different mechanic shops before calling eCar Garage, and all of the quoted me 2-3 times more than what eCar did the job for. Thank you for your great service eCar Garage!
Small garage, First impression very good with everything in order. They did a great job, fixed my wheels, proposed to rotate them as it was the time and finally check all the wheels and found 3 nails, while I cam originally for one. Thank you Mickael. you have convinced me to come back.
I called Mike to schedule an appointment for a problem I was having with the alarm on my S-500 and he was able to get me a convenient slot. They quoted me time and cost to fix the problem and called a few hours later to let the car was ready. I was pleasantly surprised to learn that the cost was less than the estimate! They also updated the clock and service notice message!! Honesty and integrity still lives at eCar Garage!
Michael was incredibly transparent with the services I needed. I came in looking to get an oil change and already knew that Id have various other issues with my car. I was ready to hear a sales pitch but Mike just let me know what I should be aware of and didnt try to add anything extra to the bill. Excellent customer service and will definitely be back.
These guys are amazing!! Professional, clear and understanding. The owner of the company I work for (and his entire family) have taken their cars here for yearrrrssss. They came highly recommended and didnt disappoint. Ill be taking my vehicles here from now on. Thanks Mike!
They’re always fast and helpful. It’s my go-to place for repairs. I know I’ll be given a fair price, honesty, and great customer service.
Usually I try not to take my car to a shop, however this place is an exception. I decided to take my car in for an inspection because something was wrong with my rim. Mike squared me away and took care of it. I do not regret it! Thanks a bunch to the mechanic who worked on my car and Mike! They displayed excellent professionalism and customer service. I would definitely recommend this place.
I trust the service at eCar. They explain everything well and inform me of my options up front. I have serviced several cars at eCar and they have always delivered excellent service.
Professional and generous service! The best I have experienced! The pictures are before and after they helped with my car. Mike is very patient, he not only went through the issues I listed, also reminded me about the muffler and back mirror which I didnt notice before.I scheduled to pick up the car at 5:30 before they close. But I cannot get there until 6. Mike waited for me and carefully showed how the car was repaired.Highly recommend this place!
I got great quick service every time I’ve been there. I just feel like I can trust them and that’s a huge relief with the garage. I take both my cars there now every time I need something.
Great place, incredibly professional and meticulous in completing as well as keeping you informed.
Immediate attention, friendly staff, top-notch service. Just got oil change and inspection, but Michael was comprehensive in all the options I had moving forward. Will return for sure. Thanks for the support!
Courteous and professional from start to finish. Diagnosed my granddaughter’s door issue. Ordered the part and had the car back the next day. Thank You.
Fantastic service, great people to work with. I told them I was planning to sell my car soon and they didn’t try to sell me on a bunch of things I didn’t need. Incidentally, they also fixed an issue that had been causing my check engine light to stay on for the past 4 years and didn’t even charge me for it (which more than a few mechanics had not noticed in the past). I’ll probably get a few hundred bucks more for the car as a result. Many thanks!
Ive been going here for over 8 years for my wifes Acura MDX and my 2014 Lexus GS350. They specialize in European cars, but my Japanese cars have been maintained really well here. The service is a better value in my opinion compared to servicing my Lexus at a Lexus dealership.Paul, the shop manager until 2017 or 2018 was great and very helpful. Michael, the new shop manager is just as fantastic and friendly.Daisy is super friendly and service oriented.If you live closely in Palo Alto, they offer an Uber or Lyft for a ride home.
I went in because I had a check engine light on, they quickly were able to tell me what the problem was, ordered the part for me, just needed a new gas cap. Went in 5he next morning, they replaced it . Thank you for the excellent and very professional service
Great service! Trust which is very important.Staff is warm and professional. Would recommend.
They were able to fit me in for a pre-purchase used car purchase on a FRIDAY. They were really accommodating, friendly, professional, helpful. I liked their super clean garage in the back of 2 houses.
I have spent thousands of dollars there for my cars (Mercedes Benz and Volvo). Even their garage is in Palo Alto, their price is very reasonable. Their communication is great (unfortunately, their senior employee, Paul, retired this year. Otherwise, Paul would tell you a lot of knowledge about your cars and give you very useful suggestions). One thing I love the most is, you can always drive there, and ask them to inspect your car, and if there is some small problem, they would fix it for free.
Great customer service; attention to detail and a superior alternative to servicing your vehicle with the dealer. I bring both of my Porsche’s in and have been very satisfied with every aspect of their operation.
Amazing experience - great customer service with Michael!!! Very clean and they explain every details of work need to be done.
Just had my first experience here. Super friendly and helpful group of people.Serviced my Land Rover here at a fraction of the cost and time needed as compared to the dealer. Cant stress enough how welcoming and helpful Paul and the rest of the team was here.
Nice people nice service. Very detailed and solid. Decent price!
They are a through & high quality auto maintenance facility that keeps my 10 year old Honda running like it was new
This place has incredible service and employees. Paul has been assisting me with my car services for years. He has always been very straight forward and is a very admirable man. I highly recommend this place for anyone in the bay area.
Every time i go they have the right answer . They are the best 👌
I was there this morning to fix a light bulb- the guys were super nice and professional. I was in and out within 10 minutes and they didnt even charge me anything. Great experience!
My husband had taken his Porsche in twice and been very happy with the service here. He phoned Paul about a burnt out side marker light on my little white Mercedes Kompressor. I popped in today, and Vince not only replaced the problem bulb, but also the one on the other side as a precaution. Wow, what nice staff! Be sure to note the address on Lambert because the garage is back from the street on a flagpole lot and one can breeze right past the residential building in front. Very professional place and Im confident about recommending it!
Dennis has retired, but the staff remains pretty much the same. The new manager approaches the job the same way Dennis did. Have taken all my vehicles there for several years and have only good experiences to report,
These guys are really top notch all around. Genuine, honest, expert and invested in solutions.I respect Brians skilled problem solving, and its nice to be able to talk directly with the mechanic as needed. As a Service manager Paul is super helpful and practical when explaining issues and supporting decisions for my Audi; hes beyond pleasant, hes fun and more than occasionally hilarious. I think he might be cousin Whirr to Click and Clack of NPRs Car Talk radio show.
Excellent local BMW specialist with experienced, friendly and honest staff. Bim and the team took care of me and my 1999 750iL, very pragmatic, honest and upfront with what needed to be done and what would be a waste of money. I wouldnt hesitate to recommend these guys, your car is in very safe hands!
Trustworthy service, quality work, and reasonable prices. They also worked on our older car when it was hard to find service anywhere else.
Great service, great technicians. A worthy successor to Precision Automotive.
Thanks for your help!Great job!
Thank you! Excellent service, super friendly employees - incredibly happy customer
Great, friendly service for a rate well below that of competing shops.
These guys are great and they take care of their customers
Highly recommend this repair shop. Excellent customer service, always so helpful, professional, fast repair.
Wonderful local shop!@
Help was fast, professional, and jovial and the cost was minimal. Would recommend for Mercedes service.
Very helpful people!
Great service and friendly staff
You fixed the problem in a minute, and free of charge, thank you, you are so kind!
Competent and friendly staff