Had to wait to be waited on but staff was all busy with customers so was understandable. We didnt have a reservation. There was a glitch in the computer system once we were waited on but staff was diligent in getting us processed & on our way. We only needed the open trailer for a few hours to transport lumber & the return was quick & uneventful. Weve used Uhaul before & always been satisfied with their service.

Storage unit areas looked pretty good and clean, didnt have any interaction with any of the staff at this time.

The staff is kind and as efficient as humanly possible. They are humans dealing with other humans, so sometimes there will be a delay because a customer has to split a transaction across multiple cities and multiple payment methods. There wont be employees ignoring you to chatter or take a break. They are a little under staffed, but so is everyone this summer in Florida.We had a trailer hitch installation (which was timely and correctly done). In the waiting area, I got to watch lots of staff and customer interactions, and I think U-haul corporate would have been pleased with every one of them.

I unfortunately have to come to this location alot. This location has to be the worst. Horrible customer service. One employee stays on her phone more then the computer. They always say the system is slow or down but when you type one key at a time of course its gonna be slow. My last visit I stood 45 minutes just to purchase boxes. If I could give zero stars I would.

Very pleased with the service they gave me. Will recommend always

Not happy with them at all. Tried to call 2 days before I made the 8 hr trip there to tend to some business. I literally was on hold for 2hrs and 45 min. I deliberately time it AND I never did get an answer. Called the headquarters to report this, of course she apologized and mailed the manager of this complaint and gave him my number to return my call and he never did.

General manager was no help in finding a truck that I had reserved for a week when I went to pick up truck they did not have one. What is the use of a reservation

Worst experience ever! Made an appointment to have a hitch installed and showed up only to be told that they dont have the part. Twenty days later, still no part. No communication! Do not take your vehicle there for a hitch! Very incompetent manager!

Good service and nice.

Nice Lady

My father and I made 2 appointments for hitches to be installed on our vehicles today. One appointment was for 9 AM and the other for 10:30 AM. Being from out of town and from another county, we also coordinated these appointments with other business we had in Panama City. UHaul lost one of the appointments and failed to have the necessary parts to install the hitch for the appointment that was on the books.Had we not called to confirm one last time, We would have taken both vehicles for nothing. We are very disappointed in their incompetence and are now looking for a competitor to do the work. If you schedule an appointment with these people for hitch installation, better check, double check, and maybe tripple check to be sure they still have you scheduled and have the parts they need.

Excellent