Can I give zero stars? I guess I shouldnt complain, I got exactly what I expected. Been on hold for 54 minutes now with no one ever answering the phone. Customer Service at its finest.

Sloowww 😴 by the end all we needed done was taken care of and they were very helpful

Never enough help at these places. Almost as bad as goig to a dealership for a car.

If you are looking for a top-of-the-line phone from a superior carrier, shop here. If you have any technical problems with your existing phone, go to a phone repair shop as the advice from the sales people here can be very misleading. If you want to buy a older phone, you will probably need to wait until one is ordered. If you submit a negative review, someone will probably respond and encourage you to keep shopping here in spite of bad service! What ever happened to the concept that good service will yield repeat customers?This small strip mall space is currently under renovation so the small floor space is even less than normal.

Absolute worst customer experience ever. Waited 30 minutes just for them to tell me to call customer service to get help. Why have a store front if they cant do anything for you? Waste of time. Was going to buy two new phones too, but they didnt care, took my money elsewhere.

I traded in my daughters iPhone XR, they gave my a pre printed shipping label to send to there location in Texas, this was back in October..I shipped it to them and FedEx is telling me that it was delivered and signed for..Verizon has given me the run around for months as to why I was not receiving a credit on my account for her phone. They have told me multiple reasons, the tracking number was wrong, it is somewhere in the warehouse, multiple calls with no resolve.It was supposed to be a credit of $850 over the duration of my contract. They said they could give me a 400 credit, why can I not get this resolved

My dad and I stopped in to ask about phone upgrades. One customer service rep, Seth, was friendly and went out of his way to assist even though we did not have appointments. He squeezed us in between customers. He provided all the information we needed quickly and succinctly, with no sales pressure.We had to return to the store later that afternoon to pick up our new phones and were assisted by Larry, the store manager, who was busier watching the football game than assisting us with our purchase. I did not realize I needed an account PIN to complete the pick-up and while I contacted my husband to obtain it, which took all of 30 seconds, Larry rolled his eyes and completely disengaged from our sale.Seth will do well in sales, I appreciate his effort and kindness, and I hope they reconsider the management assignment at this store.

Very helpful. AWESOME experience

Kayla was awesome and very professional! Thank you very much and if I may suggest, try everything you have in your power to keep her onyour team!

Bought 2 of the most expensive phones and being new lines they should have even helped activate. I got 0 help. They gave me the phones and you can do it yourself. Absolutely unhelpful. Very pathetic I paid this much to switch I expected some customer service I got none. I got a bag of phones and they said set em up yourself. A day later I still am trying to port my own number from my previous company. Honestly wasn’t worth switching. Still can’t get texts or any help. Do better Verizon absolutely disappointed!!!

Made an appointment, but several walk ins were helped before we were. After 35 minutes we left. Wont be back.

Was lectured about store being appointments only when I arrived, but they had an on demand appt available...stood around for 20 minutes while staff assisted other customers. When they were done, 3 store employees were standing around chatting and playing on their own phones, no acknowledgment i was even there...Solutions Manager even looked directly at me...said nothing, went back to chatting and checking his phone. Felt as though I was getting the ignore him, hell go away treatment. Poor service all around. Based on number of 1 star reviews for this store, poor service is par for this location.

There were several people in the store and the manager worked very hard to fix an issue I had with my new phone

People were fantastic the process and logistics behind this company is terrible.

Sales people need more training on how to satisfy customers instead of them leaving disappointed and feeling like why choose Verizon. Overall customer service sucks at Shadow Lake location.

Liz was super amazing. No pressure, helped us get another phone and set up a line with no hassle.

Menizsha, was really nice at the store however completely misinformed us of our first bill. We were suppose to pay 500-600 but ended up paying $700.. after paying a couple hundred dollars in taxes upfront..I tried asking her why, she never got back to me.. just a coworker of hers who didnt know either. She said my discount for working at a school would be applied on that bill along with the auto pay discount, again did not happen. And apparently it is not on there even though I went through the process the same day. I havent even been here two months and youve stressed me enough to not want to be your customer. Its a literal mess.

They have seriously understaffed this location and then compound that problem by giving misleading wait times. Next in line and 10 minutes habitually becomes 30+ minute waits every time I have come to this location. I wish their management and employees would have some level of concern over customers time. We would have come back with reasonable accurate wait times.

Absolutely Wonderful. Daniela was Beyond Helpful and very knowledgeable about the issues my wife and I were have, and she fix both phones in record time. On a personal note... She should be in a management position. Thank you so much for your help, and will specifically ask for her if other issues arise.

Ask for Angelica. Shes the best. Just dont forget your mask.

I went in to get a new phone because i just wanted an upgrade and they were super nice and helped me out now i love my new phone!

Always ready to help.

I am somewhat technically challenged, but staff explained everything in terminology I could understand. Thanks!

Menizsha was great hope I got that name right... you were awesome

I cant get anyone on the phone from this local store. Probably going to be leaving Verizon now. It seems to be that all stores are just trying to send you to the Verizon call center instead of actually answering the phone in the store that I specifically called.Probably going to be leaving Verizon

Easy to talk to. Very friendly. I would go back to them anytime.

If I could have given this place a lower rating I would. The customer service here is horrible. Is passive rudeness a thing? These folks have it nailed.Have you ever been given the finger by the tone of someones voice? The manager on duty here this afternoon has made it a science. If there was a mobile service provider that had decent service I would switch in a heartbeat. I wish they had decent competition because they do not know what customer service is.

This is rough. I go into the store and they tell me I need to wait 6 months. I call the Verizon help desk and they are able to help me with a nomital fee. Everytime I have gone to this store, there are new people. I dont get it. Must be a horrible place to work. I seriously will drive out of my way to find a better place to go. They dont deserve 1 star.

Awful long wait

To expensive

I called and they stated that you could do walk in service. So I showed up 4 employees standing around doing nothing but I was told that I had to leave an make an appointment. Really makes me question how much Verizon actually cares about it’s customers.

Long waits for service, but they are very busy. Promised me 65.00 on trade in and later found they gave me 40.00. Showed my military card for a discount but can not see where they added it. Not there fault, but phones are way to expensive these days. I totally disagree with purchasing a new phone and they slap you with a 40.00 fee to connect it to your existing account. That is a total scam.

Staff was helpful and not overbearing, able to answer any questions about a variety of different devices. Their selection of unlocked phones is adequate with the addition of the Pixel 2 devices, but most phones sold in the stores are carrier unlocked. This store is a corporate owned store, so they are able to offer a wider range of services than an authorized dealer would be able to.

They were busy today so service took awhile but it was pleasant overall.

Its a decent store. Its holidays right now so pretty busy and long wait times. Most of the time good service and fair wait times

We went and purchased our new phones w/ accessories, the sales associate applied the ‘shatter proof’ screen protector on my husbands galaxy note and she admitted it wasn’t on right ( there were air bubbles and my husband would have to ‘figure it out’), in less then 12hrs it randomly cracked ( no dropping or anything), my husband went in the next night to have them fix it and they said it wasn’t their problem and we would have to file a warranty claim! After dropping a significant amt $$$ on phones/accessories, we are considering returning it all and switching services...Awful customer service! Way to stand behind your product!

The phone helper, Jeff was great but from Lincoln, not local. We gotta Mophie charger that wasnt working (hope its a fluke). . . but, theirs a lot less support we feel, for the increased expenses of our Verizon, no matter our years with them make us uneasy at changing co.

I started service with Verizon six weeks ago through this store. Friendly staff, they were helpful in getting me started with Verizon. I was told by the young man that was helping me that Verizon was running a promotional deal where if I turned in my old phone, I would receive a 200 dollar in store credit gift card. I had an old iPhone 4, so naturally I was incredulous that I would receive 200 dollars for such a dinosaur of a phone. He affirmed to me that yes, I still qualified for the 200 dollar credit. Naturally, I took full advantage of the deal, and racked up 195 dollars of purchases, including a 100 dollar Bluetooth speaker that I didnt necessarily need. So on my way I went out the door, neglecting to look at the receipt for the in store credit.Two weeks later, I look at my bill, and what do I find but that I have been charged 195 dollars for in store purchases. I pull out the receipt for the in store credit, and it says that it is redeemable for 36 dollars. 36 dollars. Stupid me for not verifying that the amount was correct, but seriously. 36 dollars. I call Verizon customer service a total of three times in regard to this issue and they have no way of helping me, because its literally my word against the Shadow Lake Town Centre locations word. I have also tried calling the store location multiple times, but to no avail, and since I live 1000 miles from there now, I cant make a store visit. So really my best bet at a response is this negative review, and if I can get some questions answered I will delete it promptly.The moral of the story is this: Always check your receipts and do not trust what people tell you at this store, because they either dont know what they are talking about, or are purposefully trying to swindle you.

Did the online order pick up at the store deal. Didnt get the your phone is ready email but went there anyway after four hours. They had it ready to go.

Received excellent service. Salesman went above and beyond in assisting me in transferring my old phone number and information. Was there passed closing time and he didnt rush at all.

Best service i have had in a long time at Verizon thanks to Daniela at the Papillion Shadow Lake location. Thanks to her i was in and out within five minutes at most. She warranted out my car phone charger thankfullly since it just stopped working suddenly and i couldnt be happier! Thanks for the great service. Wish all your locations were like this one!

Never get a phone from Verizon. They never honor manufacture price differences and then they will charge you an activation fee. If you are smart you buy your phone from Samsung, Google, Apple, etc. directly; get the cheeper price, avoid the activation fee, all saving you tons of money everytime. This will now be my third phone bought outside of Verizon.

The gentleman didnt seem to want to give me the comparisons between work discount and military so that I could decide on my own.

Very nice customer service

Were extremely rude to my fiance to the point she wanted to get the rest of her stuff elsewhere. Not only that they lost half of her data due to not knowing the first thing about switching to a new Samsung. I can promise that this store will be hearing from me very soon as well as calling their corporate office since they are too stupid to know how to properly setup a phone.

A Very friendly and pleasant atmosphere with nice employees and management, great tasty food in a neat and clean restaurant. Wonderful experience.

Very limited accessories for my new LG phone, which I picked here: only one case and nothing else. Also, this corporate store wouldnt honor discounts offered at Verizon online and for newly registered myverizon customers. Why shop here when they have very little unless youre buying high end iPhone, and the little they do have is overpriced and higher than online store? Second time I have visited this store: first time they wouldnt honor online offer to waive activation fee, so I ordered phone/service online and simply picked it up at this location. Wont be headed back again, though!

Quick, knowledgeable and helpful. Hakim, was friendly and detailed, we had quite a few questions. He got everything switched and updated. The whole process was quick and painless!!

Manizha was very rude, & unprofessional. blatantly ignored me. The extent of how unprofessional she was, really took me back. I dont want to visit the store or buy anymore products. Very upset.

Normal wait times.The Verizon customer service people do a good job but their abilities are severely hampered by Verizon policy. You can not stop service to a line by going to a store in person, you must call customer service. Also Verizon has been steadily decreasing benefits to existing customers. Dont plan on getting any discounts or benefits for being a teacher or corporate discounts.

Went in to buy a new charger for my phone. The Verizon brand was made in Vietnam so we opted for the offbrand. How about we bring back the product to be made in America!

We got a new phone, the staff was helpful in transferring our service from the old phone to the new. They identified a savings we werent taking advantage of and helped us save money.

Sometimes there is a bit of a wait but they are very organized in the way they serve customers in the most expedite manner.

The staff need some customer service skills.

I added my name to the queue, was notified I was next, then 3 people got helped before me. Usually its better - they were busy today.

This place is a joke! Prepare to wait 45min for horrible assistance and dont leave until you have made sure everything is correct otherwise youll be back and youll be waiting another 45min for another dose of incompentance!

Stopped to pay bill. Machine wasnt working. One of the workers was waiting to use cash register for customer to buy a phone. He asked the customer if it was ok to help me while they waited for cash register. They said ok and I was done in a minute or two.

Friendly and helpful. Didnt wait too long.

Great knowledge and experience in customer service

Order online, you will get better service.

Very helpful employees.

The Best Service I have ever had in a long time, even after having to wait

Teamwork makes the dream work.

The employee helping us to get new phones was painfully disinterested. Terrible customer service. Treated us like we were a nuisance from the moment we walked through the door.

Simple problem but the gentleman who helped seems unfamiliar whats whats going on. New perhaps or just poorly trained.

Quick service and friendly staff!

I waited 20 minutes and never got any help. Not one Verizon employee said anything (not even a ‘be right with you’). I finally just left. Apparently Verizon doesn’t really value my business.

90 minute wait.for billing dispute. Now waiting for a phone call in a couple of days.

You can say no to pushy salesmen. However, i went to return a case I bought from a different Verizon store, but they wouldnt take it because i bought it from a non-corporate store, which i totally accept. But then i was directed to a store another 30 minutes away, who also wouldnt accept it! Bad information from uniformed salespeople. Ill be taking my business to a different store from now on.

Had to go due to phone issue.....felt like associate had better things to do...

Id hate to work at a cell phone store. Very long lines, disgruntled customers and not much they seems to be able to do to help.

Super long wait with employees just standing around

Love the new watch

Wait time was very reasonable and the service was very informative and friendly. :)

Very helpful and friendly.

Very helpful and friendly.

Verizon is pretty good, but the service at this store is consistently poor.

Did not feel like anybody was too excited to help me get things taken care of

Fantastic

There is always a wait. I get misled by the salesman on the tablet fees.

Store is conveniently located.

Looking to add a phone to our account, limited to time and called this store talked to Jodie Ketema and she got everything ready for me when arrived, was in and out with a online working phone in 10min. Thank You Jodie!

Horribly slow and skips customers who need to replace their phone for people buying new products. Greasy salesman. Had to wait 30 mins for nothing.

The worst service ever and over charge and lie about pricing.

The charging port had some debris in it and the Verizon associate cleaned it out so it would charge. No charge.

My emails were not updating a and solution was quickly found.

Great Service!

Helpful and polite, but at the end of the day its bound by Verizons red tape, so dont expect miracles.

They try to Nickel and dime you when you buy a phone for a bunch of stuff that you absolutely dont need.

Very helpful personal

Stand in line, no place to sit, cant help with software

I got great help! !!

Service is very slow, not enough staff to deal with light weekend traffic. Greeter has no idea of wait times and isnt pleasant.

Clean friendly and knowledgeable

Always a wait, never properly staffed, never truthful in the actual costs.

Aside from the convoluted sales pitches where they say if I add new tablets n additional lines to my plan itll save me money...seems legit

My go to Verizon store (=

They don’t do ‘upgrades’ anymore

Helpful

Friendly service