I love the Exchange. They are always fair on pricing and the staff is super helpful when youre looking for something. Ive been coming here often for the last 20 years and its nice to see they are still doing well with the switch of media in the last decade to mostly digital online streaming. They usually have a huge assortment of DVDs, Blue Ray, CDs, Video Games, Records and collectibles. Make sure you come in and take a look around if you can. I love owning a movie and watching it whenever I want, instead of paying an online rental fee if they arent available to stream when I want to see them.

Wasted my time!!! Called ahead to ask about Xbox 360 headsets. Store associate responds we sure do. I even specifically asked for Xbox 360. I took advantage of halftime of the Browns game. WASTE OF MY TIME DUE TO THEIR PACIFICATION. Listen when people call. Heading to GameStop after the game. Thanks The Exchange.

Horrible customer service lied about being busy but made me wait 6 hours for a 1 min phone call . I’ll be posting more than jus one one star review now. I wish I knew the kids name he was so short couldnt see name tag but nonetheless this the first 1 Star. I’ll prolly one eryday till under their under 3stars for good.

Well stocked and employees were helpful. The only thing I wasnt happy with was tue amount of Pokemon cards that were in stock.

I have been going to The Exchange branches of stores around the Cleveland area for several years now. They have a great selection on a lot of things- from gaming systems (old school and current) to movies, music, vinyls and other things. One product that caught my eye and I am glad a purchased it- Dealers Choice- a classic game from the 1970s originally done by Parker Bros. It is a automoblie dealership game. The price on the game was $8 and I asked if I could check the condition and pieces- they were all there in like new condition. So I bought and I still have it. Was worth every penny and had everything needed. And from what I understand- if you want to purchase something from them- one thing I do- I ask to check the condition of the materials of what you plan on buying. However- I will advise that if you want to sell them materials to them- I would not because the marketing system standards that they use to offer what you would sell them would not be the full bearing market price. But overall- I have not had too many issues with them. Judge accordingly.

Havent visited in awhile an happened to be in the neighborhood. Good selection and not too crowded

I go to the exchange all the time they have a great selection of games and movies and even consoles. they always have the newest and oldest games and consoles and they will not disappoint when you sell a game

I have been going here for years. You never know what you are going to find on the shelves. They have movies, games, toys, audio visual equipment, vinyl records, and more. I try to make it up there at least once a week to look around at whats new. Employees are super friendly and helpful as well. Best exchange Ive been too.

Awesome staff, always ready to help. Very clean and organized.

I feel like the prices they offer are a little on the low side but hey they have to make a living. I know they don’t make the prices up. I know there is a system they go by. You can find some cool things. Sometimes less, sometimes higher than market price. Not bad overall.

The exchange is a great place to shop for things you never thought youd see again or you didnt even know existed... The staff was so on top of their game and so courteous it seemed like every 10 minutes another one would come by and ask if we were okay and ask if we needed anything or if they can help us find anything

From an average Joes POV, this store is great for exchanging items. Gave them the rest of my items that didnt sell at my garage sale and ended up with $130.25 store credit and/or $88.00 cash in hand. You already know I took that cash. TYSM for a great experience!

Was in Walmart was told to come here to buy a controller for a game 🎮console. Nice people the sales lady was very informative and I will continue my shopping there for my grandson needs. Looks like you can buy even if it is the last of the Mohegans Thats for sure

Great products and organization. But the employees ask you over and over if they can help you, it’s very agitating and excessive. In a ten minute visit, my shopping was interrupted 5 or 6 times. They need to understand that not all of their shoppers are going to be extroverts.

My favorite place to shop for video games and collectibles! Impressive selection and the staff is friendly, helpful, and knowledgeable

As a 14 year olds mother, I wish the Exchange did NOT do such a great job meeting my sons video GAME addiction. This franchise store (with several city-wide locations) seems to regularly have the older systems gear (that I can afford to have) with GOOD PRICES he can afford. You can get games and necessary EXTRAS such as cords (broken during meltdowns), remote controllers, & paraphernalia that will not break your bank and will leave you feeling like a kid again. They have DS, Wii, WiiU, Playstation, DVDs, Pokemon novelty items like Pez candy characters, stuffed animals, figurines, lunch boxes. This is a 1980s mecca.

Always really helpful, pretty consistent employees over the past few years. They always ask if you need help, it can be a bit overboard, but an excellent store overall.

Vinyl, cassette, vhs, DVD, Blu, games from every Era and play type, collectibles... everything! If you need something entertainment based, they got it! Buy or trade. Still a favorite pit stop.

Not sure who prices games but pretty much everything is way over priced or marked up near 50% above actual value. Especially older consoles and games. Maybe they think we don’t have the Internet in our hands?

Been coming here since I was a kid great little shop always find something you want.

Great place full of variety! Music, Movies and so much more! Love their novelty items

Great selection of used vinyl - could have spent all day there!

Had everything I needed and more friendly store people too thank you very much Stephen

Overall ok but becoming more of a pawn shop and less music and games.

Probably the best Exchange store in Ohio. Its not my favorite because the one in Willoughby is close to my friend and I and we go there very often and Ive been going since I was a kid, but this one is the best. I was in here for the first time yesterday and boy do they have a large variety of vinyl records. I was in there for an hour and a half, looking through nearly every record. They also have lots of movies, probably have the biggest horror section compared to every Exchange Ive been in. Ive been in around 8 total Exchange stores, even the one in Downtown Pittsburgh. So, I definitely recommend this store, please go!

A great place where you will always find something of interest!Pros: Has a good amount of everything. CDs, DVDs, records, games, game systems, Apple products, accessories, and more.One of the bigger locations in the area, so there’s more to look at. Your odds of finding at least one thing here are pretty high because of this.This may be the only location in the area to have HD DVDs in stock.Cons: I cant think of any right now. Hope it stays that way!You won’t regret visiting!Edit: Apparently this location does have a dollar CD section. I must have missed it. Their dollar CDs are more or less similar to the ones the other locations offer.

Ive always found something I will like there. Pricing has been very fair the past few years I been going, and the staff has always been good when Ive been there.

It is a really great place, and they sell cool older and newer games and records, I went there to buy a random record as my first record, and the people were really nice, and I bought it for $4. I was glad I bought it because It sounded really nice.

This goes for all the stores Ive been to since I moved to Ohio. The vinyl has been in excellent shape. Im very pleased with the quality Ive found. Keep up the good work.

Everything is too overpriced there especially if youre looking for old stuff on Blu-Ray

My favorite exchange! Constant new inventory and friendly staff! Always feel welcome. Its absolutely my favorite location. The staff will help their hardest to hunt down whatever your looking for. Fair prices, large location. I have been a regular for the last 7 years and I will continue to be at Parma.

A bit pricey but staff is always helpful

The staff is always friendly and never pushy about anything. Dont need help? No problem theyll leave you alone. Need help? They are always within earshot for assistance.

Great service, love going there never usually disappointed.

Great place for movies games music plus they buy them to. If you are looking old games and movies and music this is the place to go. Or just come in and check it out. You will buy something.

Lots of selections from music, toys and games. Somewhat affordable. I love browsing this place alot.

I had 2 toddlers in my car and just wasnt going to attempt a trip into the store so I called up and the very nice guy on the phone was able to suggest a couple of games for my grandsons to play on their system and even came out to the car when I got there and did the cc for me and everything. Im lost when it comes to these things so he really saved me!

Great customer service every time, always new things

Found what I needed. Staff is very helpful. Im giving them 4 stars because they sold me a switch remote saying it was wireless and it wasnt. Otherwise the store is clean and organized.

Always enjoy going in there. Can always find something. Pretty nostalgic also.

Well stocked and Exchange has always been reasonable the Staff is First Rate

Always been a very nice staff very helpful. The only discrepancy I have. Is Im going to end up going back there this week after having to trade something into gas money in pocket money for the week. And what I had trade it in on eBay whats going on for $150. They gave me 25 bucks. Now if I go in there this week and see that up on the shelf for $150 or even $100 Im going to kind of be upset. Because Ive been coming here for more than a decade. Been a extremely loyal customer. And the ratio of what you get back in cash in trade in compared to what they resell it for its always been hurtful. I just hope that this time its not a complete smack in the face. Because its one thing to be an honest person who just need some money to run on for the week. Somebody going up there and doing mischievous Behavior because of certain things. And I brought this company honest merchandise dial throughout the years theyre completely innocent reasons like just having some pocket money for the week. So Im really hoping and praying that when I go in there this coming up week Im not completely insulted and upset. Because I love this store I really do and the staff is great. But I have made this place some good money over the years. Its one thing to go up there and to see that Im reselling it for 4050 box making a hundred percent profit thats cool. If I go in there and see this thing going for 150 even a hundred and I got $25 out of it Im going to be upset. I mean you couldnt have come off a 50-50 split thrown me 50 and sold it for a hundred fifty. I mean its $100 profit.

Great service and staff. Will return for more gaming and other necessities. 👍👍

A resale shop where you can get record video games CD DVD blu-rays at a discount price and we can also buy various statues and Funko .

Love them I go every week sometimes more.

Always a pleasure. Excellent layout, and the people are always helpful

Great place to find tech, toys n collectables of yester year.

I was humiliated in the Parma hts location on Pearl road. I have a medical condition regarding the masks and I was wearing one anyway but it wasn’t up high enough to the liking of the employee who harassed and humiliated me. I was even told they would serve me curbside wich I agreed and when I got outside he threw my bank card at me. I called to make a complaint to the manager and an hour later the police came to my house accusing me of threatening the employees. The employee used information off of my bank card to harass me even further! If you don’t want your personal information stolen dont shop here

If they do not have it, its too rare to buy retail.

I always love coming here! Helpful and very kind staff, great merchandise, and reasonable prices!

They have an amazing movies selection and same with the games and have really good money back if your looking to trade in

Bought a game system and my games here, great place with great prices

Dan and the crew are amazing. So helpful and knowledgeable about their inventory. Always have a great experience! I love this place!

Not one of the better ones, but still a cool place to visit.

The one in Parma is the bestmuch more to offer

They are pretty busy but its a great fall back option when the stores are out of current accessories.

Great selection, good employees, theyre fast and polite.

Well organized and decent prices

Enjoy sitting on floor going thru 1 dollar albums. got a couple of great ones

Always have what Im looking for and if this store doesnt another does

Way cheaper then game stop i love the atmosphere in there

I cannot say enough how cool the employees at this location are. Very helpful and patient and knowledgeable. There is so much in the store and it can be overwhelming, and its like a dream come true type of place. The amount of games, movies, toys, classic things, even records and comics and the list goes on! Totally worth going to if you havent already! You may want to keep going back!

If you are looking for an older video game from any system or maybe a movie this is the place t go. The staff is super friendly and attentive and will do what they can to help you find what you are looking for.

I love their merchandise

The employees are the BEST. They are always friendly and willing to help. I was in today with a list of movies I wanted to purchase. One of the movies I wanted they did not have. The young man told me that he would check another store to see if they had it. They did and it will be shipped to the store I was at. Thank you!!!

Best pawn shop thats all in for classics, modern & nostalgia whatever you sell they offer you money at a good price

Very helpful and friendly staff!

I usually only buy games from here and they are almost always scratched and can not be read by my console. it’s very frustrating!!! They need to start testing the games they get and only take them if them WORK. I cannot even tell you the amount of times I’ve purchased a game to go home and not be able to play it!!

It didnt have everything I wanted but it had stuff I wish I had

I have always enjoyed getting my movie fix from this shop. They are good about helping me hunt down my nostalgic movie fixes. Also get games for my kids and gifts for my peeps for holiday.

Friendly, helpful staff, lots of choices on movies and used electronics. You can sell your stuff too for a little extra spending!

Clean and organized with a decent selection

Huge selection of games movies and more. It is not just a record store like it says on google it has a large variety of everything and the staff is great and very helpful. Will def be back

I always have a great experience here, Sommer is always such an amazing help!

Love this place!!! Talk to Dan, hes the man! The whole staff is friendly and helpful!!

Top of the line service and professional people 😊😎

I absolutely love this location! Its nestled in a small shopping center on a main road, so, it has easy access and lots of parking. The staff are always friendly and knowledgeable, and, even when the store is packed, everyone remains professional and gets the customers taken care of quickly.

Best selection of rock CDs in any exchange Ive been to

They always have something I want and their prices are very fair.

Always have awesome stuff. But you already knew that.

Awesome staff and customer service. Cool place overall 👍

Been coming here for YEARS. Id like to consider my self a true OG. Why do you think that? The RECORD exchange, is why. Love this place.

I love the exchange best place to go for movies cds vinyls just the best

They have everything you could ask for, at great prices

Very well organized. Friendly staff. All sorts of different merch!!

Love this place they have a little bit of something for everybody.

This is probably one of the most depressing experiences Ive ever had, if you go to the exchange please find a better one.

Great place for hard to find games

Great store super friendly staff!

This place has some coo! stuff. Always changing.

If you cant find it here not sure it exists...

This is one of the main locations I visit weekly and when we visit we never leave with less than 5 movies or games. The staff is always friendly and always willing to help and I must add the cleanliness of this store is amazing and I love how everything is alphabetically in order and if you are looking for a certain title oh, the staff is more than willing to help you immediately. And we purchased the total of 13 movies and some of them may be outdated and some may be a year updated but we got all 13 for 26 bucks

Always clean, great selection, more than helpful staff. A+

Great place.Sometimes you find the coolest things.

Good place to find oldies

Love stopping to look for nostalgic finds

I like this place because the marvel legends and superhero and villains action figures but theres one thats a little bit better Ollie North Olmsted by great northern Mall

Great prices very helpful staff

We really enjoy going to this store! They have a great selection of movies, CDs, video games, and records! Friendly & helpful staff! Check it out if youre in the area!

Great place to check out old vinyl.