Public Storage facility at the Brookpark location is very well represented by Christina.She is very helpful and efficient, and always pleasant. I truly appreciate her customer service, it exceeds expectations !The storage facility is gated and very well kept. I only recommend this place to anyone. 👍

I just rented at Public Storage Parma and Christina was so polite and was more then helpful and really made our transfer and moving process delightful and easy.

Christine was very nice to work with. I would recommend them to people.

Christina was very very nice and I love her personality towards us, she is very professional and I got to ride on the golf cart first time ever lol I strongly recommend this place and Christina!!!

Very friendly manager theyre an easy to find very good place

The young lady that helped me, Her Name was Sam. Was very courteous and Friendly. She was Efficient and answered all my questions... Very pleasant. Also the next day I decoded that I needed a bigger storage area.. Christina & Sam was there to make that happen as smoothly and Quickly as possible!! If recommend this place to anyone who just wants to feel like a person!! Oh yeah...The place is well kept.

The overall experience with the rental of this storage unit in Parma was very positive. I had never rented a storage unit before so I was uncertain of what to expect or ask for. Christina was very helpful and walked me through the entire process. She answered all of my questions and seemed genuinely happy to help. The unit itself was clean and functioned just as I intended it to. At the end of my rental time the check out process was fast and simple. Again, Christina was very professional and addressed my questions without seeming to be bothered by having to take a few extra minutes of her time. I would recommend this storage property 100%.

Christina is an awesome employee and I really love her services with a smile and have an awesome attitude, thats awesome business

Lorenzo takes care of your car 🚗 ❤ ♥ 💕 ✨ 🙂 🚗 ..... my girlfriend likes 👍 😘 this place so shout out to Lorenzo auto details

Very poor customer service at this location. We went there and ordered a unit. The girl that worked there said that it wouldnt be big enough. So we rented a second unit and paid in cash. We ended up not needing the extra unit. So we went back to get a refund. We were told that we would get a check in the mail in about a week. Well it took almost a month and when we opened it, it was nowhere near what we paid. They charged us a bunch of money for administrative fees!!! For a unit we never even opened!! Dont go there, its a rip off!!

The customer service reps were very helpful with my move betweenstates. They made it a seamless transition. This is the first time gettinga storage unit, their help was greatly appreciated.

Just rented a unit here in Parma. Cristina was very polite and explained all the information effectively. Great Property manager to represent Public Storage. Highly recommend renting here!

The clerks was Christine. She was very friendly and helpful. zI enjoyed doing business with her.f

THIS IS A BULLY OF A COMPANY WHEN YOUR STUFF GETS DESTROYED AND ITS THERE FAULT.I never had a problem with any of the on site workers. They were always friendly, its the insurance aspect of the company that I am currently having the problem with.Even the movers I hired to move my stuff agreed to be witnesses on the damage.Look at my pictures below that is just some of the damages to my belongingsMy furniture was ruined by water dripping from the nails in the roof, everything has mold and mildew from the water damage and I was paying the insurance for just over a year and a half, Im permanently disabled and this company is trying to screw me over. The manager on-site gave me bad information according to their insurance company, and now I have to get a lawyer to help me fight this BIG BULLY COMPANY thats taking advantage of the little people.Do yourself a favor save money and frustration and go somewhere else.

Samantha is wonderful and provided our business with great advice and customer service. She demonstrated grace and patience. She was willing to go the extra mile to find answers. I asked questions she was not sure about but she was confident and comfortable enough to let you know what she didnt know and didnt just tell you what you wanted to hear. I wish the space was climate controlled so we could stay at this location for the customer service.

Its convenient. Wish it had climate control. Only thing that is irritating is when it snows, the plowers block the storage doors and makes it impossible to get into your unit.

Thank you for a good experience! Christina was always very helpful with any questions or assistance needed. Would rent a space again here if/when needed in the future.

Christina did an excellent job helping me find a storage unit that was large enough for my needs but also in my pricerange. I came in stressed over the whole moving situation but she made my day a little brighter and was kind, courteous, and suuupper helpful!!!

Ive never had a better experience with an employee! Christina is always super accommodating, beyond helpful, and even offered support / concern on a more personal level, which was greatly appreciated! The Company needs to acknowledge great service & personality like hers with rewards and pay bonus! 👍👍

Zack did a great job explaining the rental process to me. He was extremely friendly and knowledgeable for only being employed a week. He broke the process down so I understood what I was getting myself into. Public Storage makes renting a unit easy and no nonsense. Thank you, Public Storage!

Samantha was very polite and helpful while trying to figure out some information on transfers.

My husband and I had a great experience working with Christina at the Parma Public Storage location. Friendly, courteous, helpful..she was the best! We highly recommend using Parma Public Storage to serve your storage needs. The unit was clean and airtight, no little mouse droppings as I had experienced elsewhere! And the unit had not been opened in 20 years! Thank you, Christina!

This is my 1st time using storage. Sam was amazing

Rented a few days ago. The young lady behind the counter Christy I think her name was was amazing. Very informative. She answered every question we had and took the time to explain things.

Great Customer Service! Very patient. Sam was her name.

Christina was very polite and was able to assist me with getting the best size unit. We went over all the information and was able to gladly move in with no problem! I greatly appreciate Christina and greatly appreciate all her help and politeness!

Christina and her new hire were amazing. She was courteous, fast, and informative 👍👍👍For the life of me I cant remember the new hires name 😞 But he was great! Showed us multiple spaces with a superb attitude👏 It was his first week and he was eager to help us with everything we needed. We went in for a 5 by 5 but realized it was too small, his knowledge on the unit sizes and deals was impressive for only being there one week. We ended up getting a 5 by 10 and it is perfect!Definitely go here, you will not regret it.

IT WAS A POSITIVE EXPERIENCE...

My husband and I have used this location before, and every time we are there its great service from the lovely Christina! She was an absolute angel and helped us get the storage unit we wanted and helped get everything set up so it was easy as can be and problem free! I would highly recommend this location over any others and definitely if you run into Christina she deserves a big shout out for being so polite and helpful! The company is lucky to have such a wonderful lady!!!

Christina and her team AWESOME! They made the process so simple and easy. We would recommend them to anyone!

Christina was very helpful and a pleasure to deal with. She helped me realize one of the other locations would be a better fit. Highly recommend Public Storage.

My husband and i came in there looking for a parking space for our boat. Even though this location does not offer parking spaces Christina took the time to look at other public storage locations that do offer parking and gave us prices for them. She definitely went above and beyond to point us in the direction we needed to go. Thank you so much

This place is great. Corrie was super helpful getting everything set up. She called within 30 seconds of my making a reservation online and was consistently delightful. Facility is clean and secure, very happy I went with these guys.

Christina was amazing and very helpful! She made the whole process easy and quick. Also, monthly storage price is pretty reasonable.

Hello... I would like to thank this storage unit for its great help in taking care of my financial situation.. I really appreciate it... This is a very good clean and safe place to bring your storage needs.. I recommend this place to everyone .. Thank u so much and God Bless you...

I have used a number of storage facilities and the service here (most especially Christina) was just terrific & exceeded any expectations by miles. Always so helpful & friendly. Having spent 40 years in retail supervision across the country, I very much appreciate & value such personal service.

Christina and Sam were extremely helpful.

Today I’ve had a horrible day and I was trying to figure out something to do with all of the things I have in my car, and I just called Public storage to see my possibilities… The first phone call was to the corporate office, her customer care was impeccable! She was Informing me about everything I needed to know about renting a storage unit, down to comfortability ... She basically left me with no worries and even had the location around my area give me a call. That location was Brook Park in Parma Ohio her name was Christina she was amazing and you can tell that she cared more than I did at that point... needless to say I’m not worried about traveling with all my stuff anymore because of them.. I’ve never done review before, But I had to take the time out to give recognition to those women because they changed a horrible horrible time for me into a Hopefull time ! Thanks corporate and thank you Brook Park public storage for hiring really good people 👌🏽

Fair pricing and great customer service

We came just as it was closing time to change locks and get in our unit and the manager Ashley was super sweet and helpful even though it was late. thank you for your wonderful customer service 5stars for sure!!

Very fast and easy. The lady that worked there Christina was very friendly and knowledgeable and answered everyone of my questions. I highly recommend Public Storage to anyone needing a reasonable and clean storage spot.

Corrie is a great associate at this location great personality and well enjoyed. She is a keeper dont let her go. Give her a nice raise. She deserves it. Thank you.

Corrie is amazingggg! She helped me out with every question I had, and was extremely patient with me. Corrie is also extremely funny and a joy to be around. Thank you so much, friend!

I had an awesome experience renting my storage space today. Corrie was very polite, helpful, and a real people person!!! She made the process so easy and explained everything in great detail and i would reccomend this place to anyone. Excellent customer service!!!!!

Christina, U Rock girl thanks for helping me today!! From the time i came in the door to me leaving you were awesome thanks!! *****

I Went in a couple days ago to compare prices and Amanda was the person there. She was extremely nice and very helpful. That girl deserves a raise. Her customer service was great. I will definitely be going there for storage instead Of uncle bobs. She was very sweet.

Myia and Christina were above and beyond helpful, friendly and personable. They explained everything thoroughly and helped make the entire experience easy and pleasant start to finish. Hopefully they are getting paid enough for their world class customer service. I recommend any and everyone to this location as long as they are working. Thanks guys.

Circuit breakers kept popping, and would take a handful of days to get a response.I had the biggest unit (300sqft) they offer, and got lucky enough to swindle a 24/7 access pass (3pm-3am work schedule).I was hassled numerous times by the police after hours, but this only started after Public Storage had 8 units broken into at once. The cops said it wasn’t spontaneous, that the perpetrator was more than likely a customer that knew what people had in the units beforehand. There are numerous gaps in the fence for someone to get in, but I never hand an issue.The service was still immaculate compared to the local Uhaul self-serve!

I called about information on a unit. Christina was extremely pleasant and knowledgeable with all my questions. Offered you show me around and was very good at explaining all the details about a rental. It was a very nice experience.

Christina was very helpful. Gave great service and made the process fast and easy

Corrie is the best! She help me get my unit. Took me to it. Showed me around. 10/10 would recommend.

Sam was very nice and helpful and the units are nice and clean

Christina was super friendly and efficient. She was very helpful and made the whole process very easy.

I must say I had a very pleasant experience at this location. I was not having a very good week finding a place to keep my belongings. I walked in public storage and Tina was there to greet me immediately. She showed me the different size units that were available to me. I was very impressed on how neat and clean the premises were kept and also the units. When we returned to the office she acknowledged that she had tape, boxes and other things for sale in case I needed anything. I just wantes to thank Tina for changing my week for me and the pleasant conversation and especially the professionalism she had. I will definitely refer my family and friends to this establishment when needed. Thank you

The Lady at desk is very nice & helpful... Only thing that I would change is the hrs u can get in gate, 9pm & its locked - seems kinda early to me but other than that I like it here - Ive been here a few times throughout the yrs

Ive been with PS for years and the employees have always been helpful and professional.😁😁 I say give them a try. Three thumbs up

Awesome storage facility! Christina N. Was so helpful and professional.. if ever you need a storage unit, I highly recommend Parma facility and ask for Christina!!

Amanda is so nice. She explains everything in detail. I shopped around and they have the best prices in town. Im using this storage unit for about 3 months. And Id use them again and recommend them to anyone I know.

I have a storage unit at this parma location and I am very very happy with my overall experience! The prices are reasonable, the units are dry and clean. Amanda was who helped me and she was so accommodating! It was a chilly day and I had her show me so many units and she stayed patient and friendly the whole time. She was professional but personal at the same time. I will definitely use them in the future!

I am giving a 5 star. Because of the service and generosity I received from Brittany. She was very pleasant and friendly. I was upset about an issue I was having at a different location and she handled it in a professional and kind manner. And I just appreciate that. So thank you!

Christinas service was excellent. She helped me create a user name and password online to make my bill paying easier.

Elizabeth was very efficient, courteous, and polite. She answered all of my questions in a timely manner and provided me with all of the information I needed in just one phone call. A huge thanks to the staff at the Public Storage Parma Location!

Krystal is a great asset to Public Storage. She is knowledgeable and courteous. Thank you for the pleasant experience. The units are spacious and affordable. I would recommend this place.

The employee Annette was very helpful in getting me situated and was kind enough to shovel out snow in front of my Unit before I arrived. She went out of her way to be sure my check-in process was as easy as can be. Thank you very much and I would definitely recommend this property to anyone looking for a Storage unit.

Customer Service was so WONDERFUL! Very patient and kind! Also, the Terry was training a new employee and was very detailed and patient with her as well! Terrys verbal communication was very easy and direct to understand she always gave eye contact to ensure I heard all of the contract info and also sold me great storage material with great tips on how to protect my furniture. Both ladies went above and beyond what Im sure their role is:)

Its clean, the employees are and helpful.

Samantha was really helpful.

I have had a wonderful experience with Public Storage. Was able to get a space big enough for all my household items for a good price. Thanks to Elizabeth for all her wonderful help.

The associate was awesome very informational very honest felt very comfortable and she offered me some great choices and options, she was very helpful to me !!! Thanks Christine!! You rock! TCB 💯

AMANDA is AMAZING. She was kind, patient, humorous, and dedicated. She took me by the hand and led me right through the process. I also left something there. She called and told me and also held it for me......PSYCHIC (how did she know it was mine?)

Storage sizes could be more accurate, or explained BEFORE you go to visit facility. You must pay for lock you cant keep, and you dont get discount for a used lock. Making payment costs extra when made at facility. Web site take payments, but doesnt give you password? Disappointed. Only upside was employee was courteous and helpful.

Friendly and informative and highly recommended. The manager on duty Christina is amazing

Went in there to get prices and the girl that was working was very nice and very knowledgeable. She gave me prices and showed me different size units. I will be using this place in the future for sure.

Christina is amazing. Very informative and made the process go fast and easy

Christina values and cares about your business!

Awesome location! I only needed a space for a short period of time while making a local move. Delone and Amanda were both awesome with regards to providing excellent customer service and support. The security at this location was sufficient. After 20 years in the Navy and a frequent storage customer, I can honestly say this is one of the best I have used!

I have had nothing but great experiences with Public Storage. Their employees are friendly and knowledgeable. Unlike some other storage companies, they are open 7 days a week. I live in another state, and have peace of mind storing my things here.

I was in the process of moving and stressed out over everything that I had to get done. Lucky for me, coming here and finding a storage unit was the complete opposite. Both girls behind the counter were great! But Elizabeth, the girl who helped me, really gave me a great experience while helping me find the right storage unit for me. Despite the arctic cold weather, she toughed it out and helped me find a very accessible unit. I actually ended up being up there for almost two hours, which normally would’ve made me irritated and impatient... BUT in this case, about an hour of that was spent on my own time bullshitting and telling random stories which really made my experience that much better. I’d recommend this place for ALL of your storage needs and would HIGHLY recommend Elizabeth when it comes to helping you out! She was a real sweetheart.

I went in to get a storage unit recently Christina was very helpful she is very nice she did her job very well. I appreciated the great customer service.

Christina was awesome. I could not have asked for a friendlier and more informative first impression. 🤘🏼🤘🏼🤘🏼

Tina, at the front desk who helped me was awesome. Made it vet easy for me to make the decision to pick this location. She was was very nice and explained everything slowly and clearly. Great job Tina...

Christina was absolutely amazing and wonderful I love her customer service

I loved the service I received from Amanda Mckinnie, Ive never been made to feel so comfortable. She listened to what I had to say about what I needed and provided the right space. She should get a raise!

The young lady at the counter Corrie wve was awesome very helpful keep it up your doing a great job the is a good location .

Corre is a good work she help me with my bin

First time ever getting a storage unit. Myia was very helpful and friendly. She made the process easy and is an example of great customer service is.

Nice place to store your stuff and its very secure

The manager was very friendly. She took me on a tour of two of the units in different sizes for me to select the correct size for my needs. She explained the automatic withdrawal from my account for the monthly rent and when it would be taken out. She had a secure lock for me to buy for my unit. The unit was clean inside.

Christina is always super friendly and helpful.

Love this place. The staff is super friendly an helpful!

Christina there is great. Very nice and answered all of my questions.

I went into the office and spoke with Amanda to discuss the property hours, which had been reduced to between only 5 and 6 pm every evening. I need to remove things from my garage due to an issue with my Apartment complex, have just had surgery on both feet and am on crutches. I am unsure when I will be able to get help to move my belongings. Amanda had texted Dan, and he called me while I was still in the office! This is customer service to the utmost!!! He is willing to work with me to adjust the times when I need to when I have friends available to help me move my belongings!

They was a young lady who was working there and her name was Ashley she was so so polite and she answer some question for me, also the light bulb in my unit was out and she told me how I could get it replace. I wish that they was people like her in the world.

Christine has great customer service. Clear and positive about her job.

This was my first time dealing with a storage facility...My daughter was moving back to Cleveland from out of state. When you view different sizes on the website, its hard to image the actual size until you see it. I reserve a smaller unit in the beginning, the manager Annette questioned me on exactly how many rooms that I was storing. Annette actually took me to different size units to give me a picture of the actual size, thank goodness she did that, because it ended up that I needed a unit twice the size bigger than what I originally reserved. Thank You Annette for all your help. :D

I cleared my storage unit out before the next month billing cycle. I was charged for the month of December. I went in to explain to the clerk on duty. Lizz checked put my problem and was able to stop the billing for the month of December.

I truly loved the customer service of Myia. She was very knowledgeable, very pleasant and kind and helpful with all my needs. Excellent customer service experience and great prices also. Thanks a million Myia for all you did to help me. Keep up the great work.

Very bad customer service I tried to upgrade the unit the girl Christina was very nasty to me I had three other units I was going to rent and now thanks to Christina you guys lost business for four months

I give Christina 5 stars for her costumer service. Parma Brookpark Rd.

Very easy process, Christina was very nice & professional! Nice size units with good prices!