Great parking. Garden center has good setup. Good selection of shubs, trees and perennials. Abundant seelction of annuals, planters, urns and hanging baskets. Fertilizers as well.

Really well stocked quick check out, just really super crowded a Sunday

When you can get someone to help they are very helpful.

They should Close that homedepot some workers don’t wanna work and move the ones that do work. They never answer the phone don’t wanna help when your there and when you ask for help it like they are always bother .. the feeling is not good and friendly

I am renovating my house and went into the store (McLean Ave and 5th Ave) to purchase some items. Since I knew I would be making a large purchase I decided to ask to ask if they offer any discount to first responders such as Loews, I was told she didn’t think so but will call the manager to confirm. Someone who identified himself as Andrew the manager approached and told me they don’t give first responders discount. I asked if it was just this store. He asked the cashier to contact the store managed but that he didn’t think ANY Home Depot gave first responders ANY type of discount. It was later confirmed via phone by store managers Pablo and Chris and as per the female customer representative last name Chuck. I am aware that Lowe’s honor first responders so I will gladly take my business there it’s a little further from my home but in my opinion worth every penny! Don’t waste your time where they don’t value first responders.

This store is a mess. Unorganized shelves. Rap music blasting by the checkouts. Every time, they don’t have items I needed. This time it was a simple 5 gallon bucket. I received two I don’t know where they are and one, finally, we sold out a while ago! Ridiculous. Filthy parking lot, carts have garbage in them. Crows all around the lot picking up food garbage left in carts. Masks thrown on the ground.

To Management of Home Depot Attention:1. Customer service and reliability reason why millions of customers trust this store. I was met with worst customer service imaginable over the phone.2. Called the store 6/14/2021 over 7 times from 8:45 - 10:15 am. Answered girl Sheina (sorry for misspell) just hand up on me 3 time. And 4 times transferred me to different department after returning to customer desk hang up again.3. I was persistent but seems like it was no chance for me to get help or manager over the phone. Even reason for my call was simply pay for the order.4. Management please pay attention to customer service representatives. As they could be a reason for bad reputation and lost revenue of the store.Made this review public just to bring it to the management attention as there is no other way to get a hold of you.Good luck.

I ordered online and I got a notification to pick up. When I came they had no clue about the order being ready. Asked me to come back tomorrow same time. I did and they did nit have the order ready. Avoid this place by all means. Order online if you need to and have it delivered at home. They do not care about customer service and it’s a shame. This place used to be very nice to customers and now they have hired incompetent and rude employees who do not care about the customers.

On the August 29 I went to home Depot in Paterson due to Bergen close on Sunday. I ordered some floor boxes to be picked up later and when I went to pickup merchandise they saids that I already picked up it and still not resolve the problem and my kitchen is with not floor. To how many people had this happened there?

I find that it is best to go early in the AM before 8AM or after 6PM. This place gets crowded because they are always stocked with supplies and the nursery always has great plants in the summer time.

They might not have what you need but at least they have full working check outs and youre out of there in a minute. Parking lot its clean compared to others. All easy.

The only home Depot I have been where they stopped me and my dog ...now the dog have to stay inside the cart... seriously..I have a Labrador (its a big dog)...no thank you

So many tools so little time. Home depot makes it very easy to fill up on tools, appliances and everything from paint to dishwasher machines. The staff is very knowledgeable and if they dont have it in stock ask and they will check out the nearby locations for you.

A bit oddly located on the highway, but always seems to be better stocked than Paramus or Lodi. Plus it escapes the Bergen County baloney of being closed on Sundays.

Just bought a Samsung washer & gas dryer good service and cheaper then Lowes down the road with free delivery

I’m standing in line at tool rental. I have been here 47 minutes, and there are 7 people in front of me. The 7 people in front of me have not changed. This store is unbelievably disorganized and mismanaged. It is in DIRE need of an over haul. Unless you want to severely annoyed - don’t shop here.

The reason Im writing this review is one-star. However, my overall experience started a lot better than it ended.Today I was returning a Rug Doctor. The two ladies who rented it to me and sold the solution yesterday were very professional, courteous, and knowledgeable. Five stars for them.There was a woman in line in front of me. I was standing off to the side thinking maybe I was supposed to plug the machine in and show that it was clean and working. The man at the counter asked me if I was returning it. I replied, Yes. The woman in front of me got really mad and said she was there first. I told her I knew that and was just answering the mans question. Another man, a customer, stomped up and got in my face, nose-to-nose, accusing me of talking to his wife some kind of way. I didnt put him in the hospital like he was practically begging me to do. Both of them repeated dozens of bigoted slurs toward me, and I just told the guy Id be glad to step outside if he liked. Of course he didnt.If this was just typical New Jersey idiots not having a backup plan for when their bully act fails, this would be a four or five-star review. But the man at the counter kept telling me to calm down and seemed to have no problem with the other two customers starting s@#t for no reason, their irrational disruptive behavior, or their overt bigotry.Home Depots tolerance of that kind and level of bigotry just lost them a 25-year customer.For New Jersey residents: I strongly recommend you think about the consequences of your actions before you pick a fight you dont really want to be in with the wrong person.

I come here a lot. But some employees they just don’t like to be ask for help. But i always find what i am looking for in this store.

So far so good

Very helpful staff. Good inventory and very clean.

Its Home Depot! 3 percent sales tax is a good motivation to go there.

Seems as though service level has been improving

Not enough people assisting. Had to wait 10 minutes to get someone to come to the counter for a truck rental

Ordered a shower door from Home Depot because website claimed they can get it sooner than other companies - which turned out to be “delayed.” Upon getting to the lot I clicked on my email where there was a large orange button to let the store know I was ready for curbside delivery in spot number 3. I also tried calling the number listed in the picture (listed at each parking spot) which just rang with no voicemail. After waiting 20 min, I tried calling again - no luck. Went in and they side they don’t do curbside pickup. I suggested they take the signs down from the lot and a woman advised me to tell corporate. The one star was for the great service I got from the two men that helped me put the shower door into my car.

Verry good Im glad to go there Im so happy 😊 thank you

I was in the process of buying a Ryobi tool set with a big sign of at least 8x3 for $199 instead of the original price of $299.The sale sign was confirmed by the employees who took pictures themselves, after around 40 minutes of waiting, Clyde which seem to be the manager got involved and confirmed the sign himself then saying the that price was wrong that it expired after they where checking for the price difference, he was not willing to match the price and make some kind of discount... Regardless to said, he did not honor the price even though that he saw it.In general why take so long to get him involved, but that seems to be standard process in this store... Is hard to get help in this location and their parking lot is very unsecured, thats why I prefer to go to Lowes they have the security system connected to the policy for any car breaking and the thieves know it.Last year a car door was force open and someone stole valuable items from that car.He was no offer any kind of support from Homedepot to my surprised, including reporting or taking a look onto their video recording, that he has to handle that himself with the cops.... (In their own parking lot), I used to think it was kind of safe, being Homedepot.

Going to Home Depot is always great I love to get items from here. The one item I will never purchase again from here is the Nexgrill 5-Burner Propane gas grill with the side burner. This grill kept catching fire when I used it finally I just had to retire the grill. I was not happy with the grill at all.Five stars to Home Depot and I would have to begrudgingly give the Nexgrill 5-Burner Propane gas grill with the side burnerone star.

In, and out. Exactly how I like to shop. They have everything at home depot.. Paterson, NJ.

Normally very good, but this time I waited about 30 minutes just to get a key cut. I had to leave because then they told me the man to cut keys was not there. Why is there only one person to do that? Sorry to say I was served at lowes right away. 🤗

Had everything we needed for our project!

I just bought 3 cucumber plants, 1 watermelon plant and 3 pepper plants. Cucumbers and watermelon were $3.98 each. Peppers were on sale. 3 for $9.00. Girl on outside register scanned cucumber plant only and charged me for 7 cucumber plants. When I told her that she overcharged me she sent me to customer service for return instead of doing refund. Very unprofessional. We left home because we had no time to deal with the customer service. I an so disappointed.

Great place, employees are great and store is clean.

I was there to match some paint. The associate there that helped me was very knowledgeable. They didnt excellent job of matching the paint that I was looking for.

For the most part they always have what I and the staff is pretty helpful too

Terrible location. Had no Propaine Tanks, while selling tons of Barbeque Grills.. What??? Store is loaded with employees all wearing orange aprons but most will go out of their way to avoid all eye contact or offer any type of help. Many of which were socializing among themselves on a personal level making it very difficult for me as a customer to engage them with any type of questions. That plus consistently low inventory make this place a Terrible place to shop.

I had a pleasant experience at Home Depot in Paterson. Our cashier went above and beyond to get me help with a large purchase. The gentleman who brought the item to my vehicle with a fork lift truck, was nice, accommodating and made sure the item was on the trailer correctly before going back inside the store. 3.5% sales tax was the icing on the cake. I will be back.

They have all that I need, in one place

Great selection, prices, short lines at the counter, and lower sales tax. The only negative is that sometimes its hard to find someone to assist you.

Awesome return policy if its not there its at Lowes down the street

Love getting my garden flowers here. Variety wasnt as good as previous years but just as pretty

Great place to shop for home stuff. Customer service it’s fantastic. I got a huge Santa Claus for a great deal. Tasha the lady that help me get it was great. Home Depot should get more personnel like her. I will como to this Home Depot to shop on each holiday season.

Just a place to get what you needed. The key is knowing what your going for, dont expect help once youre inside the store, the staffs either unavailable or doesnt know enough to answer your question efficiently most of the time, occasionally you elk find an employee who is decent. 9 of 10 times they are pretty occupied and dont want to help you. You are an inconvenience. This goes especially for the passage NJ Store. So know before you go so you dont get the cold shoulder treatment from the incompetent employees. And beware of the immigrants flooding the parking lot looking for work. They all claim they know how to do everything but dont and will tell you they know plumbing etc... Just to get work.

Staff need to be more aware of customers

This store scammed me. I ordered an item which turned out to be out of stock. Then the manager called to ask if they can send a similar item. I said yes. Item was never shipped and was later cancelled and the refund was never issued even though i called and actually spoke to the manager twice. Which she says she would issue a refund.

Flowers looked great, helpful staff, weeknights are the best as with any HD. Always like shopping this one.

It was a very busy evening at The Home Depot, Paterson, NJ. Customers, including myself were preparing for the snow, catching upon salts, plowing tools...for the snow. Customers were able to get all the things they needed. Management and staff were busy helping customers! A very positive image for everyone.

The staff are nice and the store is laid out pretty well. Parking can be a little tight when the store is busy, but usually not a problem.

A lot better then the store in Passaic. But the isle I was looking in didn’t have everything I was searching for. Had to compromise. That said, still extremely organized compared to Passaic, and had pretty much all of the popular items in stock. The item I needed was a specialty item and I had to have it special ordered. In the last six months, that’s the first time I had to special order something I needed during me home renovation, I’m an electrician by trade and got started in general contracting and plumbing. I still prefer this store over others in my area.

Generally speaking this Home Depot offered, decent customer service, stocked, but like any other HD, not enough customer associates, short! Today, I needed cinder blocks that were stored up high which required a fork lift to be bought down. It took approximately 30 minutes to have this simple task finished! 🤦🏿‍♂️ Nevertheless, its a great place, with a good team of employees.

Went to buy a washing machine the sales person was very pleasant walk my wife and i thru.every option before buying she knew everything and answer every question without any hesitation awesome experience cannot wait for the delivery to follow up

Easy to find what I was looking for

There’s never no good selection of electrical supplies

Home Depot seems to be lacking in the customer service area these days. Employees walk around like Zombies and dont even acknowledge your existence as a customer. Had to look around and ask for assistance in order to find what I needed.The store itself is good and prices seem to be competitive in most areas. The stock is very adequate for what youre looking for.Come for the products, not the customer service.

Best place ever and my fav too

Good service I received and gentleman who took care was very nice I am in a wheelchair and so he was a wheelchair also it was nice to see made me feel better

3.5% sales tax is better then 7%

Like always love home depot I wish there were more staff who actually know what they are there for, but other than that love it

Always find what I need. Staff was helpful.

The perfect place for HOME REPAIRSsupplies & equipment!

Your head cashier all she does is talk to her co worker hello take care your customer first then if you have time talk all your need with your coworkers

Worst treatment ever. I really don’t appreciate being treated like the associates are doing us a favor by helping us. You say thank You to them and no response. It is an absolute disgrace. They should really look up the meaning of customer service.

Wish there were a lesser rating than 1 star. This home depot has the worst staff. Very disorganized and mispriced items all over the store. But seriously, the staff there couldnt care any less about customer service. Stay away from this location if you want to have a good day!

Good location for this chain.

Staff, management - cashiers are nice, friendly and helpful

Excellent employee assistance for desired items and quick self checkout

I returned a rented flatbed truck after a 1 hour rental. They actually give you 75 minutes. There was only 1 man working the tool rental desk so with 2 customers ahead of me, I waited on line for 20 minutes. He then charged me extra for returning the rental 20 minutes late. He said I should have cut the line. Thats a ridiculous answer. Use common sense.

There service is finally getting better. Now their manager forces their employees to work and service. But their Pro system create lot of problems and headaches.Stay away.

Big store nice staff

Total mess. Nobody knows where is anything. Many things system shows it is in stock but of course its not

There was someone available to assist me. I didnt have to search for help! They were kind and courteous. Also got exactly what I wanted at the price I wanted to pay!

I went on my lunch break to purchase a good faucet. There was no queue and it was fast check in and out. This is my first time going here and I like it

I love shoppin online they make sure that your order is correct

My favorite store for home goods

Power outrage could not buy nothing

I was at the patio section wanting to buy a set today and we were waiting for an Andrew to come who never showed up. Then they proceeded to call for a garden associate who never showed up. We waited for 30 minutes and decided to leave. They lost $800.00 today. DO NOT GO THERE FOR PATIO FURNITURE. YOU WILL BE IGNORED.

They have a # for pickup...that goes straight to VM...great, now what?

Went to 3 home depots &Didnt have water filter i needed

Nice place for home decor n home repairs

Here is where I get all the home stuffs with very reasonable price

This store has been historically losing to its competitor down the highway (Lowes) in terms of products selection and availability, store cleanliness and organization etc. In recent months it has been really great in all those aspects.

I come to the home depot because they have tools,washers & dryers there and more stuff.

Curbside pick up is great. I checked in by link sent by email I didnt wait more than 5 to 10 minutes and my order was at my car.

Worst customer service I have ever experienced. Going to Lowes from now on.

Curbside pickup stinks. Waited 25 minutes in my car. Nobody came out. Had to go in and stand in line for 2 items. Time to go to Lowes.

No one knows what their doing in this home depot store! Total disaster when it comes to knowledge of products or finding items ..... Never again going back to that location!!!

Not a friendly store to be at. The moment the power tools section attendant realised that a customer, myself included, had needwd them, she bolted in the opposite direction. Only to return 10 minutes later after not helping us to tell me that I shouldnt have removed an item locked behind a gate. When my original intent was to ask them to retrieve something for me that was locked behind one of the gates, but if she suddenly wasnt so busy running in the opposite direction she would have known what I needed as a customer in her Isle. So I opted to go to their website instead to shop. Fortunately for me I found the item just slightly less on another website and have made the purchase elsewhere. So I guess one good thing came out of that employee ignoring myself and the other customer. I wonder how many times A-day this happens?

Compared to Clifton store this one isnt as well maintained. Bathroom was dirty, things not put back and I got dirt on my pants when I went out of way for forklift. However, people were great....when u found them. Not enough knowledgeable employees around

I mean... You have to find your own stuff. There is never no one to assist and when you find someone, they send you to the wrong place. And staffs are rude. Barely anyone who is friendly there.

Plenty of parking people friendly and polite

Great Service. Very helpful. I will be returning.

Customer service is horrible! I waited on the phone for hours to speak to costumer service about return. No one picked up!

Very nice store, I would suggest to the store to hire some skilled advisor who can assist DIY customers, it will give them great business, Lets say I want to sand and paint my kitchen cabinets if the store has advisors who can help me figure out tools and equipment for the whole project and provide all items like paint, sanding tools and hardware then I will be easily complete my project and buy everything from the store, there is kitchen department but its hard to find help, this will help getting everything for the customer and increase revenue for store, or they can have entire kits ready based on the project

Only had to visit the plumbing isle and found everything needed. Also a pvc valve was 70% cheaper than ebay. Self checkout also was fast and easy

First I called on my house phone to customer service about opening a credit card and what is the first purchase discount, No pickup, phone just rang. I called on my cell phone and had to indicate I was checking on an order and finally got a person. This woman was clueless, she had to continuously ask other persons. No one knew the answer. Just awful customer service. This has been a continuous issue over many years with the Paterson location. Just awful.

I waited 30 minutes to get assistance on Lumber side then they told me there’s no actual employees In the side to help you at this moment come back later, I think they need to hire more people

This is a one star review because the inventory is wrong, the customer service, people answering the phones and associates are just collecting pay checks. Better then being unemployed but seriously, you would make more collecting unemployed than spending a day at a place you actually hate. Again like Totowa, Passaic and Clifton I needed a certain shovel or I would not waste my time. So as much as Amazon has been screwing up lately due to the Pandemic they at least know their stock since they pull from a 1K locations. After some research, I found out that not a single Home Depot within 100 miles had physical stock with 3 stores actually showing zero which is correct. 100 miles in NJ is equal to NJ, NY, CT, PA and God knows how many counties and stores have $40 missing shovels. Thats just pathetic. Back to Amazon. Well yes they had it, yes it was less, yes I need to wait an extra day or two but yes I will get it. Its time for Home Depot to take the curbside pickup, online orders, in store pickups and inventory a little more serious or yes, Amazon will crush them like everyone else. No stock is ok, it happens but every store except 3 all show stock on they have none is a serious issue. I truly hope Corporate reviews these multiple reviews, looks into a better system because peoples time, gas, charges and credits are more of a hassle and just piss people off. I wish Lowes had this item but they dont, then again it may be the same issue. Home Depot, you really need to look into an alternative solution or you will eventually fade away.

Associated are lost,they dont know what to do,

Excellent customer service however, passage ways are cluttered.

Great place to shop but as times difficult to find an associate to get assistance.

What can I say its like all other home depots. Usually has what you what and more.