Terrible service. Very very expensive to just watch TV and have internet. So glad to get rid of them . Never gave me credit for all the outages and problems with the cable going out for days

Unfortunately I have to give optimum 3 stars, because if poor management..The storm last night blew out my cable box, and, if they mail it to you, it takes 7 to 9 days!! Yikes!! So, I went to the Optimum store in Paterson, and found a long line outside, which I waited in for 40 minutes, in the sun!! But,the real issue was they only had two ladies working/helping customers inside.... They were very nice,and, this is nothing against them! but shame on Optimum!! Why didnt they have at least a 3rd associate?? (There was one that would sanitized in between each customer, but, they needed another actual worker). Once inside, I waited another 25 mins for my turn .. Im a senior citizen and standing for that length of time is bad enough; but, outside in the sun was brutal!! The lady that took care of me was wonderful!! I couldnt catch her name on her badge, cuz it was turned around to the back. . but, she was very nice, very helpful!!

HORRIBLE. I STOOD IN THE LINE OUTSIDE MIND YOU FOR AND HOUR AND A HALF FOR THE EMPLOYEE TO COME OUTSIDE TO SAY WE CLOSING WITH NO SERVICE RENDERED CALLED OPTIMUM TO COMPLAIN TO FIND OUT THEY DONT HAVE NOWHERE FOR YOU TO COMPLAIN IM DECIDED TO CHANGE COMPANYS. OPTIMUM IS HORRIBLE ON ALL ENDS

I went there today with my husband, but the employee told us that only one person is allowed inside and I can wait outside the door until my husband finished, I patiently waited outside then 1 of the employee went outside and ask me what I’m doing there, I told her I’m waiting for my husband which was inside and told her that her co worker told me that I can stay outside the door, I was alone outside and ask her if I can stay inside the building because rain is pouring outside and I don’t want to get sick but she told me she don’t care and she want me out of the building... she is so rude and I don’t deserve to be treated like that after using optimum for years and years ...am happy now that I moved to another company

Optimum across the board has very poor communication skills. If there was another choice with comparable services I would have left them years ago.The canned answer you gave is an insult to our intelligence especially since you dont mean a word of it.

Got here before 5 pm and stood online for 10 mins and they refused to take me ! And advised me that there was no supervisor working at that moment. Terrible customer service every time!

The social distancing is on point very well coordinated. Very pleased with the service and staff workers. 👍💜

I had an altice mini at home its was not working so I went to optimum and they give me apple tv there. You keep the apple tv and stream anything on it.

GREAT CUSTOMER SERVICE AND NOT TOO LONG ON THE WAIT

I was waiting on line outside and the rep comes out calls me in, she continues to look outside and brings in a Senior so I stated Im a Senior so she ask my age so I said 64, she said I mean 70 and up. Lets get it together Seniors 62 and up. Do your research somIt wont be taken as discrimination.

Optimum has terrible customer service. The internet itself is barely ok.

The absolute worst company to deal with. I just cancled for EVER being a customer for ower 20 years! Their prices keep going up without warning and their support is the absolute worst!!! You should be able to give zero stars

Bad service, no phone number to speak with a live person everything is thru chat ? worse customer service ever . go to verizon is a little more expensive but the quality of service its great ....

I dont like the prices this business is ripping off customers to watch television continues to go up every month on the price.

They took care of my problem promptly with no problems thank you

Very clean, very professional making everyone respect the six feet distance checking the temperature, I can say you feel safe.

The way this company cares about their customers is inhumane. It is unexceptionable to keep people outside for more than 40 minutes in the heat of the sun. No canopy is provided, they are short of staff, and meanwhile you have to wait knowing your car is at a timed parking spot. 3 staff here and only 2 are actually working. piss poor place

Was on line for over 45 minutes outside. Just to pay a bill. Optimum needs to do better. By far the worse experience I ever had. Funny that I cant reach anyone through the Automated system, but Optimum calls me numerous times during the week. Trying to sell me on other services. Customer should have an option to speak to an Human being to resolve any issues a customer might have. Too many times Ive dealt with the Automated system and never recieved a call back etc.... we are in an Pandemic, customers have no other choice but to drive to this location and wait for over 45 minutes to resolve an issue which probably take 10 minutes over the Phone.

Be ready to stand outside for 2 hours

Here is the thing I wanted to give its zero stars because it does not deserve one star Optimum sucks to the upmost charging all that money for no service constantly updating and you cant even reach them on the weekend everyone should cancel the service and go to Verizon

I once went to cable to buy 2 cable boxes and 2 Optimum remote controls with AA batteries, just like old times, and nowadays, I can buy an Altice One cable box and a remote control with AAA bateries.

Going to the optimum drop off office in Paterson makes a trip to the DMV seem pleasurable. This place is horrible. The wait time is over 40 minutes, it’s disorganized, and has Horrible customer service.

Nothings never on paying to watch nothing

Their customer service was good but what I dont like about Optimum is that if you disconnect they dont prorate your bill. They charge you the whole month.

I went to return some equipment for a family member. Be sure you wear gloves and a mask! They also have random temperature checks with a handheld scanner. I only took off 1 Star due to the lack of parking. I went with my sister so I wouldn’t have to pay a parking place.

The customer service at Optimum was quite good. They kept the line moving and I didnt have a long wait. I was able to swap a malfunctioning box with no problem at all. I especially liked the receipt sent to my email account. Well done.

Excellent service servers will patiently work with you and try to offer solutions easy to get to parking available all around the Plaza

I got installed oct 21 but didnt have cable until nov 17 thay still want me to pay oct and nov and dec is not here yet and charge me for dec all ready thay clame its all ways a month in avance. Not pay. Nothing until i get this fix. 189 alone for internet

I order service on border of paterson/Wayne they came out the same week to get me hook up. One week later when it not working right they claim it covid infected area and cant come to fix problem. which area in NJ is is exclusively the covid infected area? yet they have install new people here since I move here. This is redlining and discrimination! Theyre not doing this in other towns.

First time customer. And quite honestly, love their service.

Very hot the day I went but line moved quickly. Workers are speedy yet precise.

Great service

Its the worst service ever

They require mask and gloves to enter the store. There is no sign visible from the street so it is hard to find. Once I got inside the staff was very friendly and helpful.

Good service

Worst store. Worst. Customer service.Very long line outside, never moving. They require gloves and I had to buy a box of cheap ones nearby and lost my place in line.The lady outside was very rude. She refused even to give me the store phone number! Worst of all that she refused to check with her colleagues inside whether a certain product is available instead of waiting the long line then to find it unavailable when I go inside!!Advise don’t go there and try to find other store or even other. cable. Provider!

Prices are off the hook

Charges you for service that you not even going to use!!!!

Nice people working here....

Apart from the wait, the staff was helpful and responsive when returning a cable box.

Excellent services company 👌

Zero customer service! Charging you money is what they do well! I used to give highest rating...what happened? No help from automated chat which they call Live Chat.No help via telephone. Messed up online account. Unable to get questions answered👎🏻👎🏻

The Paterson location sucks! Long lines and the employees are very slow in taking care of one customer. They must be happy that they get pay hourly because if it was per customer they be broke.

So easy returning our cable boxes. Nice employees. Empty when we went. The no parking aspect is the biggest negative.

Sooooo Slow just to pay a cable bill.

Cramped, long lines, and short staffed. Frustrated that I had to go there to resolve something that honestly shouldve been resolved over the phone / email. (They insisted the equipment I bought was rented, demanding that I return it since I cancelled my service. I had to go down to prove I bought it).The store is ok, but the company itself is beyond incompetent and nothing but hassles.

Great service.

YOU NEED GLOVES AND MASKS FOR THEM TO SERVICE YOU!!!! So keep that in mind. Returning some cable boxes here. Couldn’t find the address so in my iPhone gps I put market street and Clark street since the building is on that corner. Paid parking lots are around but I found street metered parking. Long wait in the sun, no shade. It sucked but atleast I don’t have to pay cable anymore.

Love them

Very nice and efficient employees!

Was very impressed by the quick service, short line and knowledge of the agent that helped us. Robin was very helpful and I was able to switch phone carriers to Altice mobile in under an hour.

Stopped receiving almost all channels. They told me to replace my cable card which I did. Still failed after several hours on with optimum, they told me I need another cable card. Went to get one, went to 3 locations nobody had them. Finally they said I need a technician sent, he told me within 1 minute cable cards are no longer supported in my area. Now trying to get credit for my lost service and shut off TV and phone service is useless they tell me I need to do that in a optimum store. Frustration!

Very busy, but great customer service! At least 30 mintues wait. Parking its a little difficult to find.

I tried to see some one is person 3 times to resolve my bill issue.No luck because of less number of customer service representatives..Really disappointed 😞

👍 great service.

Looooooog wait. They need more staffing.

Last week i returned boxes. waited outside in a line for hour and half. they only let tow people in at a time. was cold out but at least no rain or snow that day

You guys need to fo better with the 1 person at a time i waited a whole hour from 4pm to 5pm to be served and was late for work cause of you guys

Meh. Good social distancing guidelines

These crooks have raised the price of my Internet only service to over $100 (no Cable TV). And then their service is DOWN all the time. The worst … stay away.

It was fine got the equipment I needed

Always in an out service 10

The techs are never on the scheduled time. They show up when they want too. Customer service reps are extremely lost and not able to help you in any way. You will be waiting on the phone and be passed back and forth between reps. It is a hassle and it’s very frustrating. Save your time and money. Not worth the time. Also, very unprofessional.

Terrible. Terrible.. terrible...

The service is very slow

This place is very easy and convenient to get to.

Went to return my deceased fathers cable equipment... long line with only 2 customer service reps but they did a great job

The worst cable provider i ever encountered !

Always pleasant when I visit and greeted with a smile!

Do yourself a favor sign up for Internet TV or satellite If you can. If you have no other choice go without cable and just public TV

Good service

Great people love the service 😁

Terrible people customer service on phone when you have a problem they pass it for the next one next one and you never finish customer service is terrible when they COME PUT CABLE they pulled a cable all over on the top of the door terrible all over the door all around the house everything what you see is cable Cable cable say say something on TV when they come they do what they want to do I do not recommend it Cablevision for nobody is in Northern more cable better than those people and cheap those people that are very very expensive

Ladies are super helpful 😊

The staff very friendly. The office clean. They explain and help.

Excellent

One of the most horrible service provider in the Nation.1. They never monitor services for outages (Meaning you will still pay for services which you did not recieve).2. Their Supervisor and Managers are definitely not entuned to a Corporate Structure, a Public traded company.3. Refuses to admit to their faults, faulty equipment, and defective devices.

Customer service sucks

I love watching cable.... however it would be nice if they had more competition & forced to lower their prices

I wish they would have negative markings here.Horrible customer service online and offline both. Had called three times and they would not tell you the truth that there no pro-rate and would ask to you read the contract signed 4 years back. When asked will there be any extra charge would not give you any answer but later find out that you get charged for the whole billing cycle. At the end the manager from customer service named Adrian called me back but he was no where close to helping me out. I had already moved out of that place, so for month and half there was nobody using the internet.I had to call them ever month because of the issues and terrible internet services they provided. But you still pay the full price for it.

*INCORRECT LOCATION* Hamilton plaza is a place not a street. The Plaza & Optimum Store is at the TD Bank North building at the intersection of Clark St and Market St (about 2 blocks North West). Since Cablevisions own page uses Google Maps I submitted a correction to Google.

Long lines outside in the rain

Return customer Optimum payment center is conveniently in the building where I work

Just meh. Quick service in and out. no parking.

Very organized and helpful.

Slowest place on earth

Horrible store Paterson location the worse never again

Over all poor service and staff

To many people go there

Came to change router, everything was smooth.

This place that understand me. I love there programs.

Freekin ph number is fr new customer only suposdly. N place is dump wth no parking..pain in the ass to get too

Fast service there was 20 people front of me but it take less then 10 minuets parking is a hassle kind of unless you wanna pay for parking 4$ about 3 minuets walking distance

Ok

Excellent hospitality. Im not happy about the long wait but very professional about everything.

Excellent customer service

Friendly service.

The price of cable should be cheaper

Very good, helpful assistance!

Dont like very much