Great location good prices I had to upgrade and This location didn’t have the unit I needed Lina was so nice she took her time to help me find and teach me how to secure the unit that I needed.
I have had to use storage units on and off in my my career, however this public storage location was hands down the best one I have ever used. The location and price was great and the staff was really helpful. Tip of the hat to Bran, she made my PCS packout really easy. Thanks again for everything
Mackey was so helpful I was having issues with my public storage app and was unable to make my payment for this month.Mackey walked me thru step by step and helped me fix my app and I’m able to make my payment thru the app. Thank you so much Mackey she deserves a raise!!!!
Mackie was awesome! Went into the office today to purchase boxes. And she was extremely knowledgeable about what size boxes I needed to pack my items. Great customer service
Gave me peace of mind while my items were stored for a 6 month deployment. They make the process too easy as well!
Mackey was helpful in office setting up my app. Thanks!
Bran was so helpful and friendly. She really helped us during a very stressful crunch time getting a unit. She didnt pressure us, but when a great offer was available to us, she really took the time to make sure we got a good deal. Thank you, Bran!
Fast and helpful. Thank you Mackey!
Chanda and Bran are amazing I promise I couldn’t do it without their HELP. I first met Chanda about a month ago at their unit by Walmart just up the street from this one. Chanda told me she didn’t have anything available for my likings but there’s an availability down the street at this current location. She even told me it was a great time for me to move everything in with the BOGO they have at the time😁 When I tell she’s a big help and great at her job she’s THE BEST😄 I met Bran at my current location we’re my stuff is stored right across Home Depot and she was amazing too. I have the best two people helped me out and it was amazing 🤩
Very nice storage and clean area. Would recommend
Awesome staff! Clean office and staff assisted with cutting of lock!
Needed a unit fast to store work furniture. Woman on phone with reservation was very helpful and when we arrived at the location Bran was very accommodating and helped us numerous times as we moved our things in.
George was a great help in finding a storage space that fits our needs!
George did a great job! Extremely friendly and helpful!
Martha and Mackey helpful with me today
Easy and quick process! George was great!
Great Service by George! Found a great unit and would definitely recommend to others
George was great! Very helpful and pleasant. Also patient.
Anise was very helpful and extremely professional. She was able to answer all my questions and ensured I was satisfied with the service provided. I would recommend this location to anyone interested in renting a storage unit and refer them to Anise for questions.Thank you for the experience.
I have a unit there. I went by to get some items for my new appartment. I had problems in the past putting my elevator code in quick enough, but I have finally worked that out and like the security aspect of quickly entering the code now.
Great customer service and help. Would recommend to my friends and family
Mackey was amazing! Provided a plethora of information! She deserves a raise!
Went to drop off something at the facility on 17 Jan 2021 at around 2:30pm. When the elevator door opened, a half naked guy was sitting on the floor and seemed high on something. I had to ask him to leave so I can use the elevator, because the other elevator door won’t open. While inside the elevator, I smelled something and got light headed. Then when I got to my unit, there’re scratches and bent metal on the side wall by locks. I went to the front office to report what I saw, but no staff was inside.
Had to store my stuff for a couple months while I was getting ready to leave. Arrived to the public storage and they helped me day of. There were no problems with my items in the ac space. All my interactions with the employees while I was using the space was pleasant. Check out was fast and simple. Highly suggest this spot.
Front desk people were super friendly and helpful!
Louis was very helpful when we walked in to inquire, showed us a vacant unit, let us know how to get the best price. When we returned the next day to complete the rental, George was very helpful as well. Both men quite professional and friendly, and we finished our transaction speedily. We are quite pleased with the unit, its very convenient to our residence, and we can now see the floor of our apartment!
Went to see what boxes they had. The workers there helped me see what size and how much boxes I would need for my move. Would recommend to others.
We went to rent a space last Sunday and we were helped by Louis. His customer service was on point and was very please with our transaction.We then again went back to rent another unit because the 1st one was too small so reserved a bigger one. Thinking that we would have 2 spaces until the end of the month when we were to close one, it was not the case. Louis explained that he was able to provide another option which was even better than what we had expected. SO AWESOME AND WENT BEYOND WHAT WE EXPECTED! Now THATS 200% if you ask me. He took the time to explain the options and gave me the figures to decide. He cared more than just renting a space, he cared about the customer and how it would save them money! Everything cost so much these days that it took me by surprise that he went to great lengths to help us.GREAT JOB LOUIS!!!!!
Diane and Christina were great. They were very helpful and kind. I would recommend this storage site to anybody.
George was great very efficient.great job
Would like to thank Christina for her assistance at this store in Pearl City. She was very helpful when we encountered financial difficulty early on during the pandemic. We appreciated her help and would look forward in working with her again. Mahalo!
Friendly and knowledgeable staff. Dealing with them was a pleasure. Location is central to military postings on this side of the island (Air Force, Army, Navy and Coast Guard)
Absolutely wonderful experience! George and Louis were extremely helpful and accommodating and sorted me out after a mixup with my reservation! Very friendly staff and makes me feel confident about leaving my belongings in their possession. Great and competitive pricing on very nice and clean units. 10/10 will utilize them again after my experience there today.
George was fantastic helping me move in and move out, the entire experience was fantastic and would definitely recommend this to all my friends moving here with the military and many others! Great service!
Just got a storage unit Feb 13, 2020.. the experience was very smooth and easy. I came in and was immediately greeted by Louis which helped me out through the whole process, even looked at different units to try to find the best fit for my needs.. which I believe I found it.Mahalo
What a GREAT place to rent! I have been a renter for several years and love their security, operation hours, automatic monthly billing and the people. Recently I decided to downsize my unit since I am moving. What a fun experience. I met three wonderful PS employees - Louis, Sylvia and Maria. They made the transition between units extremely easy. Louis found me another unit that was only 20 feet from my old unit so the move was very easy. Final checkout by Sylvia and Maria went smooth as silk. Thanks for the wonderful support and making the move so easy.
Louis was incredibly helpful, his customer service went beyond our expectations. He took the time to help us find the unit that would best fit our personal storage needs, and then went even further to help us find the best deal available to ensure our needs were met without breaking the bank in the process! I would strongly recommend this location to anyone looking for an excellent experience with a team of representatives that place personal care into their customer service!
Service and facilities are well beyond anything we expected! A very big thanks to Louis & George for all the service they provided. My wife & I dropped by a week before we committed to renting and left more than impressed, ESPECIALLY with the staff. This was the most important thing for us in looking for a unit as trust is no doubt an important factor with storage for us. That day both George & Louis were very patient and extremely helpful in showing and helping find the right unit for us. Dropped by a week later to finalize unit and move some things in and service was just as good as the first day! Highly Recommended! A++++
George and Louis was very helpful! They’re very friendly and very helpful with giving the instructions and information I needed. It was my first time using the storage highly recommend this place. They made it easy for me. Thank you guys!
I have to say one of the easiest process I have ever experienced.The staff all seemed professional. Bryce was the team member who handled my tour, checkin and paperwork,was very friendly and answered all my questions.In fact on my moved in day I discovered that the unit I anticipated renting( 5X10) had just been rented. So with a sinking feeling I got the bad news but with a smile Bryce said the good news was he is able to accommodate me with a larger unit (7X10) for the same price!!!! GREAT CUSTOMER SERVICE!!!!I highly recommend this company and if possible ask for Bryce he will certainly make the process seamless.
George, was very helpful!
We had a great experience with the Pearl City location. Spent 4 years in two different units. It was simple to set-up, switch units, and close out our contract when we were able to consolidate our belongings. Accessible hours and access are really convenient. Its also nice that this location is next door to a home improvement store! Thanks to the great customer service here, wed recommend this Public Storage to anyone!
George and the Pearl City Staff were super friendly and efficient. Very grateful for their help and guidance during a rough patch in my life. Highly recommend.
Terrible experience with this Public Storage. Do not rent from here if your expecting good customer service and the basic mail services every other storage company on island already offers.Rented a unit from this location because its employee assured me they would hold small packages in their office. A week later they went back on that. Then the regional manager said they would temporarily hold the packages already en route. The staff went back on this as well. They cost me money and time and still had the gall to charge me. I would have worked this out with them but they did not return calls.This public storage team is not effective. They don’t communicate, don’t know their own policies, it’s apparent the staff hate their jobs when you speak with them and public storage lack basic amenities.Why go here?
Thank You to both associates at public storage for their input on their online payments, both gave me wise thoughts on making my payments again Thank You to Mark and his associates that was there this morning
Recently got our storage locker broken in and no thanks to the property manager for sense of urgency to view cameras since we all know gotta be someone who knows the code or has access to the area. So as a consumer, swift action is to file a police report, claim to what was stolen and found a better storage area with great customer service and ratings. For those who are looking for storage, don’t go to the Public storage next to Home Depot in Pearl City, per Police officer, that storage area gets Burglarized to often and they don’t recommend that area.
Rashanda was the best at helping me with my move in today and def should be at a higher position. Overall my storage needs got fulfilled at a discounted price. Im happy that this move in was easy. HIGHLY RECOMMEND!
Louis and George were fabulous. They gave me all the information that I needed. The process of getting a storage was quick and easy! I was in a rush and they got me in and out expeditiously! I recommend this storage facility 100%! Thanks guys!
Super convenient and pricing is very fair.
Sara was extremely helpful through the entire process. She made everything easy to understand and complete. Extremely flexible with appointment time. Answered all my questions before I asked them. A+ effort. Thank you.
Anise and Christina were very professional and helpful. This was my first time getting a storage unit and they patiently answered all of my questions completely.
Awesome place and great staff!!!
Jon is an awesome person. Very helpful and knowledgeable. His customer service is top notch. Facility always clean. I would recommend this place to anyone looking to store their stuff. Thanks for everything jon!!!!
Louis and Karly were outstanding. Took their time explaining everything, and helped me pick out the best storage unit for my situation. Great customer service!!!!
Customer Service at the Public Storage in Pearl City was Excellent! I got an reasonable rate for the unit that I got. I was helped by Jon & Kathy who were very friendly, knowledgeable and made the whole process quick and easy! I would highly recommend Public Storage and to see Jon or Kathy! You guys are Awesome!Two thumbs up! 👍🏼👍🏼
Had an awesome experience here. Quick service understanding helpful. Rashanda was the one helping me and she was really help full with everything I needed.
I had a small storage unit there. The set up was easy. The price was reasonable. The facility was clean and had enough carts to make moving my stuff up and down the elevator easy. Jon helped me with any questions I had. He was very nice and professional. He always greeted me with a smile. Everyone I met while there was very nice, cheerful and helpful. Great place!
Awesome experience. Great customer service. Thank you Anise and Bryce for making this easy!!!
I disappointed to guy named Louis but Bryce is really good man. When you use this place, if you meet Louis, it will be worst day of year. Only Bryce is helpful to you. Remember. Only Bryce is helpful not Louis.
VERY GREATFUL for all the hard work. Really appreciate the awesome customer service and going the extra mile to secure our space. Louis and George are the best!!!
Public Storage here is very reliable and professional at all occasions night or day. John is very easy to get along with as well. His ease of customer relations is evident in his going the extra mile ALWAYS with me! 5 Stars!
George was very thorough in all the information and help he provided. Jon was great at returning calls. The facility and unit are very clean. Much appreciated.
Amazing service from Kathy and Annie. Both were very helpful, available and providing the best service I ever had at a public storage. I really enjoyed my experience and how smiling, jovial and great interaction they provide with their customers. I am really happy I got served by those 2 persons.Thanks again for your kindness!!
Store with ease and comfort. Dollar move in special is an amazing deal. There are amazing staff members to help you like Maria and Louis definitely would recommend!
Johnathan is an amazing and knowledgeable person, always friendly and helpful. I wish all managers were like him, it would make life much more easier with less stress. Your facilities are very clean, easy to get to. Four stars!
I have been renting from public storage in different locations for the last several years and found Pearl City location one of the best with many carts and a loading dock and Jon, Kathy and Sylvia are so accommodating and helpful. They have excellent people skills and try very hard to satisfy. They have excellent clients who you meet while there. Give them a try!!!!
Very easy processing me through to get a unit. Louis was helpful the whole time. Thanks guys.
Kathy provided great customer service. Official paperwork accurately reflected what I had read online and in my reservation e-mail. No surprises, which was nice. Facility was clean and appeared to be secure. Brought our own lock and it wasnt a problem.
Came in today and Jon was helping me today. Great customer service, soft spoken. He was able to resolve my issue very quickly with ease. Thanks again John! Keep up the good work! 🙌🙌✌️
Kathy provided great service, making the experience of finding a storage unit easy. She explained everything while preparing the paperwork quickly and efficiently. Her co-worker was helpful too as I returned later that day making my visit back pleasant, easy going with retrieving a cart. I appreciate that the staff are very helpful, keeping the areas clean thorough with their job duties. Highly recommend Public Storage!
Sylvia M is the best! She was very professional and courteous. The facility was very clean and my unit is the perfect size. Thanks Public Storage for providing me with what I was looking for!
I went into Public Storage to rent a unit for the first time and staff members Jon and Syl made the process stress free for me. They were both able to accommodate my needs plus more. I got a great deal for my unit and I would recommend anyone looking for public storage to definitely check them out! Tell them Row sent you! You wont regret it.
Anise and Christina were very helpful. Thank you girls!
It was a last minute decision to for me to get a storage place and I needed to find one within a reasonable budget. The staff was extremely friendly and helpful. Jon helped me get all the papers signed and showed how everything worked, it was very quick and easy to get everything done. And Nancy was extremely funny and welcoming. Overall, the staff was great and the storage place itself was very simple and everything seemed safe and affordable.
Louis provide excellent service and information on my move in. Quick and easy process!
I booked the storage unit at a different location and when I came in I was greeted with a smile. Nancy helped me transfer my reservation to her location. She was very resourceful and helped us get a space at an amazing price all in the same day! I have nothing but good things to say about Public Storage. I have the storage I need with plenty of space with an amazing deal. My husband and I dont disagree on that. And her partner Sean was helpful as well. Thank you so much Nancy and Sean you guys are amazing! If you go in ask for Nancy!!! You wont be disappointed in the services you recieve:)
Very knowledgeable and courteous staff for a great price. Thanks For all the help Louis!
I would like to give a shout out to George and Jon for all their help today ! They were really helpful and made the renting smooth sailing! I would reccomend seeing them if you need lockers. They also have supplies there to purchase if you forgot them like we did and saved you a trip to the store ! Thanks George and Jon !
George and Louis crew did an amazing job checking us in. Very friendly and informative!
Awesome experience! Even better customer service. Nancy and Kathy are two of the best customer service reps I have ever met. They turned what would usually be a mundane experience into a fun one and they were both extremely helpful. Definitely recommend this public storage to anyone and hopefully you run into Nancy or Kathy. If they havent already gotten it, they deserve a raise.
I was helped by Jon and Nancy, they were both very caring and professional! They took the time to listen to my needs and suggested the perfect storage unit. This was my first time to rent a unit and they made me feel very comfortable with the process and explained everything. I would definitely recommend my friends and family to this particular Public Storage. Thanks for everything, Aloha!
Excellent initial check in service. Very courteous, knowledgeable and efficient. Highly recommend.
The customer service at the Pearl City Public Storage off of Kamehameha Hwy was amazing. Nancy and Kathy were very professional and hospitable. Their knowledge on the facility and their willingness to show me the different options suitable to my needs was superb. They were both very thorough and made me feel that I was in an environment that I could trust and definitely recommend to others in transition. Aloha to these two women, Nancy and Kathy, their beautiful smiles, and their warm felt compassion!
George and Louis were fabulous!! So nice and helpful will recommend😊
The team at this location, did a excellent service to locating a storage for our need, with the shortness of time, they worked together immediately, got a space size to fit our need. As we began to move into our rental home, we needed to downsize our storage space. Again, they helped us to find another storage space to fit our need.The team of Jon, Silvia and Anglina, were professional in knowing the business and friendly at our time there.Thanks, to them our experience was great. We will always use the location again.
George and Louis were very pleasant to work with. They were patient, personable, knowledgeable, and positive. Great employees, Public Storage is fortunate to employ them.
I had a very hard day yesterday 9/11/13 dealing with my movers with my household goods. Fortunately I was able to end my day with a fabulous person from the Pearl City location #24237. Her name is Nancy S. She turned my horrible day into a fabulous evening. I received the most fabulous service from her. Being in the customer service industry for over 15 years, I rarely come across someone like Nancy with so much talent. Her kindness, smile and most of all superb customer service made me feel right at home and I knew Public Storage Pearl City is my storage company. Go in and ask for Nancy S. She will hook you up with the most outstanding service ever. Public Service Pearl City 24237 should be very honored to have Nancy and is one employee you should surely take care of before some other company takes her away. (Hint, Hint) :) :)
Louis and RaShanda were so helpful in getting set up with a great unit. Cool, clean, place, good parking, easy access... good all around.
George and Lewis were awesome. Profession and helpful!! Definitely recommend this facility for storage!!
Nancy and John were so helpful! They found me the perfect unit even though it wasnt at their location. Nancy was very up front about how much it would cost, and even got me a much better deal by having me check online for a promotion. Great service thank you.
If I could leave zero I would. I put my things in storage here for deployment and when I returned literally EVERYTHING was either stolen or destroyed. Ive lost literally everything I owned. The guy working was horrible and when I told him all my stuff was stolen he looked at me and told me to call the cops and that he had to go to the bank. He then proceeded to lock the office and leave. He was absolutely zero help with anything. This place is trash. Security here is obviously trash. Go somewhere else.
I am active duty military & could not be more satisfied with the service I received from this location. The facilities are clean & well maintained. The staff is extremely helpful, friendly & make every effort to satisfy your storage needs. Thank you Kathy & Jon for everything! I absolutely recommend this location!
Jon is a great manager. Clean facility with good pricing. Will recommend to friends and family..
I was amazed at the efficiency & tenacity of Kathy - she helped me find the perfect size unit at the perfect location and we completed the whole rental within less than 25 minutes. She cross sold me on the single boxes which at first I declined but intrigued me with the suggestion of combination boxes which made more sense for my purpose. Kathy made this experience so easy and pleasant for me. I will definitely recommend this Public Storage in Pearl City to my clients as well as associates. Aloha Kathy & Jon- it was a fun experience!
I came here to buy John n Kathy was so helpful and willing to help us. They selected the boxes n helped packed it n I know they are worthy of their good work. Thanks very much for this good heart worker cannot find other places n mahalo again
Top Notch employees. Unfortunately, I got behind on my storage payments. I finally made my payment this week without any scrutiny. I dealt with Nancy and Jon, who both made me feel like family even though Ive had some financial issues. Nancy even gave me a cookie she had baked that morning. Great Service, extremely fun staff, and very helpful. Highly recommend to anyone needing storage in this area. And its right next door to Home Depot and they let you use their big carts to help move stuff around. Perfect Location and Staff. Thanks.
This place is awesome for me because they helped me with the right unit at the best possible price and its very close to home. The people who really helped with my last unit were Nancy, Kathy and the manager Jon. On my previous units Sylvia really helped out. The best thing is they all have a very helpful nature, are super friendly and positive people. I highly recommend this place
Customer service was always pleasant; payment reminder phone calls were never overly demanding; storage space was perfectly sized for my needs & options to transfer were always available. I think the only thing I would want changed are the access hours. Other than that, I will definitely come back or recommend.
Nancy was more than helpful, super friendly! I showed up close to closing time and they were still able to help me! Great customer service! Highly recommend!