Its apparent from all of these negative reviews that what Apria specializes in is poor customer service. Just a note that if you call them, Im pretty sure its not a local person you are speaking to but someone on the mainland. Why I mention that is because Im sure that if I was speaking to someone from the local office I would not have been treated so badly.I spoke to someone named Stella who was totally rude and unprofessional. I was trying to get a different mask for my CPAP machine and she kept on talking over me and wouldnt listen to what I was saying. She insisted that I had to go see my Kaiser Medical doctor and have her fit me for the proper mask. Told her that I had just visited my doctor and she told me to call Apria for the new mask (or least I tried to, she would not listen). I spend several minutes arguing with her before she realized that its the Apria sleep therapist, not my Kaiser doctor that needs to do the fitting. When she finally stopped being combative she said she would schedule a sleep therapist to call me back in the next couple of days.Well one week later, no callback so I had to call Apria back to find out what happened. Second agent was not as rude as Stella but when I asked if she could turn up her volume because I could hardly hear her she said I already have it (volume) at 8 Well if you turned it up to 10 maybe I could hear you better...Well she checked her records and told me that my request to talk to a speech therapist was incorrectly flagged (good job Stella!). She fixed that so Im hoping I will be hearing from them in the next couple of days. I used to think highly of Kaiser Medical but they really need to find a better third party provider for this service!

I wish I could give them zero stars! Worse experience ever! They’ve lost my husbands cpap rx more than 3 times! How is this negligence legal? They should get their DoD contract taken away! Customer service is rude and not at all helpful. Shame on this company

Apria has horrible workers. My dad was released from the hospital and needed oxygen that was suppose to be delivered soon after he was released. No one called so I called them and was told that the order was canceled that I never canceled. Then the guy said he had to go home asking if we can wait till tomorrow. I was so upset because it was an emergency and my dad needed continuous oxygen and the one tank we had was running low so I told him no we need it, so he said he would arrive in 30 min. 30 min past and heard nothing so I texted him asking if he was almost there and no answer. Then I get a call from another guy an hour later saying that the guy went home and he called him to do it when this guy was already off work and home. I was soooo upset. How can he just go home?!!! The other guy said he had to drive to the shop to pick it up and come but he ended up coming at 1 am due to traffic. He was very nice but I’m so upset that the guy went home and I had to wait there till 1am for it to be delivered. That is just ridiculous! He should be fired! Customer service is also horrible!!!

I was delivered a FILTHY Medela Symphony breast pump without any kit so I could not use the breast pump. I called them to exchange the breast pump and told them I needed a kit. I called them TWO times to confirm this (once in the evening after I opened the first pump and once the following morning to confirm they were coming). They show up the second time AGAIN without a kit. It is beyond frustrating.Customer service is on the mainland and can’t get through to the local offices. What a joke.ZERO STARS

Horrible customer support. Way under staffed. It should not take any hour just to answer the phone. Then they send a response asking for your name and email. They clearly are using a boiler plate response due to the extreme number of negative responses. Horrible way to run a healthcare service. Absolutely the worst - hire staff to answer calls! It’s that simple.

For the past 2 weeks a representative from Apria has been assisting me solve a an issue between my primary care physician and my health insurance. The representatives name us Angelica. She went beyond all expectations to solve my issue. She did not stop until this matter was resolved. I believe she is a great asset for Apria and should be recognized . You could say this issue was a life and death matter. Thank you ANGELICA

I needed a new mask - I called got a quick response and they FedEx a new one to me right away - not much more I could ask of them than that

It is a nightmare to do business with this place. I recently was prescribed a cpap machine by my doctor and had to go through April. I spoke to a representative who took my credit card information over the phone. Few days later I received my equipment with an invoice for $604.67 billed and $120.94 owed through my co-pay with HMSA.Everything was fine until I checked my credit card and got additional charges for $87.02, $21.76, $396.57 and $87.02. I never made any additional purchases or received any invoices for those charges. I called HMSA about the charges since I have a Report To Member claims from Apria. HMSA mentioned that Apria submitted an incomplete claim, missing my doctor’s name. How convenient that the only invoice I received did have my doctor’s name on there, but not the claims. So the HMSA rep spoke to an Apria call center rep who is “working” on getting that resolved. Guess what? Not only one week later is it not resolved, but I just received an additional charge for $108.78 this morning. That brings the running total charges that don’t match up to $701.15! Who knows when my charges will ever be resolved?10/20 Update:On the same date for their response below, I emailed them back with my information. I have yet to receive any call or response for my email. I also received another charge on my credit card for $604.53, which brings a grand total of $1,305.68 with no invoice.2/8/21 Update:A customer service rep finally reached out to me on 10/21 to fix my issues. All of the over charges stated above were straightened out and my charges were reimbursed on my credit card. My credit card was removed from automatic billing and I was charged the correct $21.76 for the monthly rental bill charged for the 9/21 cycle. Everything seemed to be fine until I received a call from the same customer service rep on 12/2 that there was referral information that needed to be cleared up. I forwarded that information request to my PCP who then worked with my prescribing physician. I thought all was cleared up until I got my bill from Apria for $93.11 due 1/1/21. I gave them the benefit of the the doubt since the bill was probably processed and sent out before all the paperwork was cleared up. I spoke to my prescribing physician’s office again on 12/3 and 1/8/21 to confirmed that everything was cleared up on their end. However, I received my bill due 2/1 and nothing was fixed from the previous bill. I was billed $146.86 for 2 rental months instead of roughly $43.52. Looking at my HMSA report to member, my insurance is getting billed $874.72. The same customer service rep mentioned it is “national retail pricing for the equipment.” This makes no sense since the initial invoice is $103.88. All I’m getting from the customer service rep is fingers pointed back at my pcp and prescribing physician. So to this day, I’m at a total of $239.97 charged which is about 4X what I actually should owe. Doesn’t look like this nightmare will end anytime soon. This is just wasting time out of my day to call multiple parties and get caught in a never ending loop of the same hassle.3/30/2021 Update:I didnt receive a bill last month, so I thought we were heading in the right direction. However, on 3/23 I received a bill for adjustments dated for 1/21 and 2/21 for a total of $97.91. This doesnt make any sense since my insurance report to member stated that I didnt owe anything for 2/21 since WE HAVE REQUESTED ADDITIONAL INFORMATION FROM YOUR PROVIDER TO COMPLETE PROCESSING OF THIS CLAIM. However Apria still charged me $16.32 for 2/21. Again, on 3/24 I tried to get in contact with the same customer service rep as above. She mentioned that the paperwork was still not fixed after my insurance contacted them. Her excuse was that my insurance requested to change the physician to my PCP. They are just contradicting themselves, since the whole issue was to change that info to my specialist! Just a lot of finger pointing and circling back, with no effort to get the correct information.

This company should be ashamed of themselves! My fathers cpap machine broke 4 days ago and Apria has been giving him the run around that they cant get out to replace it until tomorrow. That would make 5 days that my father cant sleep without fear of his throat closing on him. They told him that covid19 patients have priority now.... how can you say that? So my father isnt important to you guys? Disgusting! I will be contacting your corporate office first thing tomorrow. Im beyond upset at this point. He can barely get to the bathroom on his own because hes so delirious. How dare you deny him care.

Aloha!!A few years back I was sent to this company to get my stuff I needed after my Dr went over my sleep study with me. After years of being over charged and Paying off my equipment I still give buisness to this company . A lot has changed since then, I will say that I understand with the COVID 19 policy’s have changed for just about every company. But I was shocked in the last week to how I was treaded.In the past I just drive down and takes about 30 minutes to get what I need. I am a cash paying customer. I don’t have any insurance which I am cool with. Never walked out of this place with out not paying $100-$200 each visit.But last week when a replacement mask needed I decided to call before just showing up.I was on hold for about 1 hr, I might have got lost in a Que. I gave them the benefit and decided to drive down like I have done in the passed.When I arrived, I walked up to the normal front door. There was only one other person there waiting.The door was locked lots of signs posted about COVID. A girl came to the door and said you need to go to the warehouse door.I walked around to find 3 guys there, one which waited on the lady first then asked me what I needed.I explained to him I just needed to pick up a mask. He asked my name and asked if I had an appointment. I explained to him how I had been on hold and just decided to drive down. He walked away and came back a few minutes later with a yellow posted note with a number and said I needed to call it to set up an appointment. My reaction was really?SO walked to my car and called the local number he provided me with.This time a very unprofessional person asked my name. Then put me on hold, then came back with a lot of background noise ( like a warehouse) and laughter as well. He said he could ship what I needed and would get to me in 7 buisness days. I explained to him that I was outside and could pick up and save the cost of shipping, I was put on hold and then he came back to tell me that wasn’t an option, I asked him if he was here in Hawaii and he paused and said no I’m in Arizona. I said it didn’t make any sense and for him to put me through to the Hawaii office, he did and it went to voicemail.At this point I drove off.When I got home I went on Amazon and was able to get what I needed for a faction of the cost which I am normally charged. 4 days later it was delivered to my door steep.I wanted to say thank you for not taking care of a customer who had been with you for over 5 years. I would have given 0 stars but it wasn’t an option.I hope in the future you take good care of your customers if not Amazon might close your doors like it has so many others.Aloha!!

Ive tryed to reach out about my machineThat the Air pressure is way to much, so I got hold of my Doctor@ Kaiser Permanente!.Cause shes the only Person that can authorize to reduce the Air Pressure. So she did,WHAT APRIA took 4 days to call me about the situation,but within does waiting period Ive been calling them. They just keep giving me the Run around,or would put me on HOLD!FOR A LONG TIME...So Call my Doctor up again,told her about it...Later on that Day I receive their call,still yet did waiting for them to reduce it...REALLY BAD COMMUNICATIONCOMPANY.......👎🏽

Weve had only positive experiences with apria so far. Everyone has been friendly, helpful, knowledgeable and fast when getting my daughters oxygen supplies set up/ delivered. We are so grateful for them.

Can I give 0 stars? I have been using oxygen for 17 years. Apria has consistently put my health at risk by not providing the services requested by my doctor. They cant even seem to keep my information correct in their system. If you have a loved one relying on oxygen, choose another company!

Absolutely the worst company Ive ever dealt with in my life. It was ok getting the machine initially. The people at the location here isnt the problem its when you call and try to reorder supplies. The rudest most non helpful people Ive ever talked too. Spend hours on the phone only to keep getting the run around. I literally just payed out of pocket for my supplies from Amazon because I didnt i want to deal with this company anymore

Horrible customer service!! Absolutely no communication.After 25 plus calls I still have not resolved the Many Problems I have incurred. Turning to my health insurance company for help.DONT SIGN UP WITH THIS COMPANY!!

The local store is lovely. The parent company is the worst. Their clients are sick people, but they clearly dont care if they live or die. I genuinely HATE this company. Get your equipment elsewhere.

Worst customer service of any company I have every dealt with! 1 star is way too generous for the kind of service this company provides. Was placed on hold over an hour just to be met with a rude phone operator who hung up on me. Hard to believe they are still is business if this is the norm for how they conduct business. Definitely AVOID if you have a choice!!!

If Zero Stars was an option...Not sure where to start... Actually I would like to update to negative stars.For CPAP Supplies there are not many options. From what I have been told, service is bad no matter which option is picked. Once an initial order is placed, automatic robocalls start up to remind the patient to resupply. I blocked one of their numbers and received calls from a different number.Getting a Flex Statement from Aprias billing department is an excruciatingly long and frustrating process. I guess they make it that way to encourage folks to find a work around that doesnt require them to provide additional services. The work around is to download the invoice and a credit card statement with the charges clearly shown. Submit those 2 for reimbursement. It takes about 2 weeks less and 5 phone calls fewer to obtain Flex reimbursement.I asked the reorder specialist about the filters. They said it fits my new machine. Well, it doesnt. Do not trust ordering. Simply miserable. If I dont use the CPAP my health will deteriorate. If I rely on Aprias expertise, I end up with the wrong filters and my health could deteriorate when using the device. If anyone has another supplier to recommend, I will gladly return my device and obtain service elsewhere.

Worst customer service. Spoke with Haunani, she was very rude and not helpful at all. Very unprofessional. If you dont enjoy your job, find a job you do enjoy.

They have continuously billed me the wrong amount. A full bill that is not my co pay. They now have submitted me to collections even though every time I call they say they are looking into it. Very unsatisfied with the billing. Only good thing is they have sent me supplies.

I just got a less than helpful call taker, who sounded like she couldnt wait to get rid of my call. Not helpful at all. Ill edit this, good or bad, as my interaction with this company increases.

Clearly Ive had a different experience here than most, I use them for my CPAP and Everytime I have to go Im they are very helpful and always make time to see me. Ordering supplies is easy and only takes a phone call.

By far the WORST company to deal with. Horrible customer service!!!! Do not use these guys. You will be 100% disappointed.

The service I received from the billing center is AWFUL!! I was transferred to a level 2 supervisor who was rude and refused to help me! Nearly two months ago I was informed that after making my payment my husband would own his cpap machine free and clear and that we would not receive any further bills. So I was very surprised to see that I received yet another bill after having been told a month prior that we would not be receiving any more statements. I should not be held accountable if I was provided with the wrong information from the billing specialist. I definitely feel that Apria has incorrectly billed me and therefore the responsibility lies with them. I really hope this is not a sneaky tactic they use to take advantage of the elderly.

After two months of this company not responding to my insurance provider and attempting to charge me personally for equipment, I decided to call them and see if we could figure out what the problem is. After an hour of waiting on hold and being hung up on, when I finally got a hold of customer service the first guy blatantly pretended there was too much static to hear me and hung up, and the second one was hostile and completely unhelpful. Now Im back to square one with my insurance. Avoid this company if at all possible

While all staff were always polite, it took Apria 3 days to unlock my SD card to download my data. My doctor delayed my (simple) treatment until she received the data. Apria also didnt handle changes in my personal contact info well. My advice is to wait at least a day for the change to take then call back with your issue. Otherwise youll have to repeat your name, address & birthday with each person you talk to. I spoke to 6 people the first day, for a total of 1.5 hours. Had to repeat calls for the following two days as they didnt do what they agreed to do. Blank faxes, misinformed respiratory therapist. Definitely changing DME companies.

I would think a Company that is providing important medical equipment to customers from big companies like Kaiser, Straub, Saint Francis and even Privately paying customers that they would have a professional working system and all employees would be on the same level.

Call Center for local number (808) is in AZ. They cant give me a local number to call direct as the local facility isnt staffed to answer phones. AZ call Center can send an e-mail on my behalf. AZ staff has no clue what is going on in HI much less how to pronounce the street name the local establishment is located on. Asked for an e-mail confirmation of my appointment that never came. Very unfriendly & sounded like I was a bother. Very rigid appointment system that did not allow for an earlier appointment. 10am is the earliest appointment for my purpose. Usually takes about a week or two for an appointment. This is a Veterans Affairs contractor, so I am guessing they are reflecting the services offered by the lowest bidder! I guess even politeness must costs $. Looking at the other reviews, my experience is par for the course.

I dont like anything about Aprias customer service! Ive read other peoples reviews and it seems that all of the responses were negative. Called the local office here in Hawaii and was transferred to customer service somewhere on the Mainland. My Wife spoke with a customer service agent by the name of Dwayne/Duane who was very condescending and rude and treated her like she was stupid! His customer service skills SUCK! If you have a choice of service providers, go to someone else. . .

Had a consult for a replacement CPAP put in by the VA over a year ago. They call my cell phone while i am working but when i call them back i get a mainland operator that cannot assist. Never heard from them again.Fast forward to two months ago. My VA doc puts in a second consult as my CPAP has now stopped working. Crickets.... No contact from them at all. VA desperately needs to find alother company that can support.

I have been trying to reach their Aiea office by telephone for the last week. The phone automatically gets transferred to a main land telephone number. Its impossible to reach the local office by telephone. Very poor customer service.

They continuously bill me for a Breastpump that I never took out of my Delivery Room upon discharge!!!! Not sure if its an error on the hospitals end, but I know on a couple occasions they have reached out to Apria, and so have I and still nothings been cleared up!

Nicole from Sales was very helpful and quick! Great service over the phone!!

In the past. calling in takes an act of Congress to speak to someone. Now the calls are outsourced to somewhere it is impossible to carry on a conversation. It gets so bad ............ I have no clue what was said or getting my question across.Then I get transferred to another dept............which in turn gives me another number to call........for the simple act of ordering a hose for my cpap machine. I still do not have it nor have ordered it yet.Paying out of pocket to another home care supplier. transferring my prescription to another supplier..........asked my doctor NOT to send anyone there. Is there a 1/2 star?

Terrible! This company is awful customer service! It is ok if you are lucky enough to get someone who listens.

Call a local number then get connected to somewhere else to a person that isnt helpful at all and condescending. On top of it I got disconnected - Im sure on purpose.HospiScipt do you give less than a star?

These guys in Apria Customer Service close too early. They dont take reorders locally even though they are still open. I was told that must go through a Customer Service Representative on the mainland who is in the U.S. Central Time Zone (currently 5 hours ahead) for them to answer the phone and take my monthly reorder.

Absolutely horrible. Order and authorization for CPAP supplies was sent 6 months ago yet they have failed to supply me with supplies for sleep apnea, which is kind of something that you need treated. Order after order was sent and they cant manage to execute one simple order. This is perhaps the most incompetent group of healthcare supply individuals Ive ever dealt with in any capacity. If you have a choice in providers, stay clear of these folks. Youll die in your sleep before you get supplies out of them.In short; horrible and incompetent

Dissapointed. ordered cpap supplies and waited 2 weeks before calling to see why it was taking so long. the representative said that the insurance had changed and they needed to update the information. they held up the order but never called to let me know that they needed the information. i gave them the information and waited another 2 weeks but still no delivery. they did call, however, but not to advise me of the status of my order but to ask me if i needed any supplies. that is the first time since august of 2012 that they have called me to ask me if i needed supplies. i need the supplies in order to abate a health condition that is slowly killing me. im sure the grimm reaper is thanking apria for moving me closer to the top of his list.

My husband had a sleep study in December since January we have been going back and forth with Apria both in Hawaii and California to no avail.My husband had open heart surgery last april since sleep apnea effects the heart he needs his equipment.I have never encountered such unprofessionalism in my whole life.They keep saying they need this and that .His MD has faxed things over repeatedly .do we have it yet no.I complained to my congress women and am now putting in a complaint with the BBB.I guess you are waiting for medicare patients to die before you give them the equipment.I used to work for physicians and never had A PROBLEM WITH APRIA.MAYBE BECAUSE ON THE MAINLAND THEY HAD COMPETITION.I AM TOTALLY DISGUSTED WITH THIS COMPANY

By the 5th telephonic transfer of customer service representatives with each asking the same redundant information, you know theres a significant defect in their information management processes. Maybe the Apria definition of service is the verb form common to animal husbandry?

Is this our only option in Hawaii? Why can I not get them on the phone?

I called the local Apria Healthcare office in Honolulu the they sent my call to the Apria main office some were on the mainland. I told them I wanted to order a head strap for my C-Pap mask, they then sent me to the Kaiser Order desk and sent me to California support office. Who hung up on me. Im tried to use the e-mail system because phone orders dont work.

Stop giving them business, lets shut this business down. They dont want to work, everyone is rude.

They hung up on me and were not helpful at all!!! terrible customer services

Unacceptable service. A written prescription could not be entered correctly into their database. They could not tell how much the supplies would cost a patient until the order is placed. The resolution escalation department is ineffective. (complaints and questions could not be resolved).

I agree with the last entry and the initial entry. I have to have someone read my disc so that they will not take my c-pap away. I have not been able to get in touch with them for the past 3 days, I have the same ridiculous menu repeating over and over despite what I push, In addition, I have been trying to get a credit for an overpayment and I have not been able to do this and the payment was overpaid in September! I also would go elsewhere if I could.

Great customer service

Not helpful at all. Called and referred me to machines that are not all what I was inquiring about. Avoid this company.

Have been on hold for 11 minutes now trying to talk to a human. Apria would lose my business if there was anyone else. I will be looking!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!