My wife and I just moved to Pella, Iowa. I own an older, but well taken care of Jeep. I have always believed that supporting local dealerships, is the right thing to do when moving to a new town. Therefore, I called Pella Motors and made a maintenance appointment potentially valued at a $2-3K of work. A friendly conversation that entailed the importance of my bringing my vehicle into the service area as early as possible in a few days. As requested, I do so and I bring a detailed list of the work to be accomplished and leave my Jeep. I expressed how important my vehicle is to me, and that I was looking forward to having an extensive maintenance issues addressed by them. Three days later (with an entire weekend excluded), due to having receiving some additional parts, I took them in to add to my list of work and to check to see if they had just looked (not worked on it) at my vehicle because parts needed to be ordered. They relayed that they had not had time. I was cordial, but keep in mind, it was very important that I get my vehicle in the shop three days earlier. Having this discussion, was my warning shot with the idea that I would give them an additional day after this conversation, to just inspect it for the future work to be performed. As suspected, at the end of the fourth day, I went in and once again, no inspection. Therefore, I requested the return of my car key and parts, never to return for any service in any time in the future. No attempt was made to rectify the situation on their part. Simply, put I felt that they had profiled me as a simpleton and low-life because my vehicle is older and since I am a humble and down-to-earth person, I would accept their unreasonable approach to my vehicle. Interestingly and I am fortunate in regards to my ability to pay cash for any new vehicle at any time. I was actually considering purchasing a custom built C8 corvette. As can be imagined, I am intending to purchase one in the near future, but no longer at this dealership. I learned something today which is that while one might have respect for local dealers or business, they may not reciprocate that loyalty to you. This is certainly the case with dealing with this dealership. Unfortunate, but there are many other dealerships who will treat me with respect. For my families vehicle repairs and purchases, Pella Motors are dead to me.

Honesty, Integrity, Dependability These are the CORE VALUES at Pella Motors. This is from the front page of their website. We experienced 0 of the 3 CORE VALUES.Took my first time car buying teenage daughter here after she found something they had listed.They did a wonderful job of teaching her the things that I warned her to expect from a less reputable dealer.The lessons she learned:1. Caveat Emptor2. The dealer knows more than you and will use that to take advantage of you. No matter what they say.3. As is means As is, is yours now. And if you have any questions or want to understand something see #1, #2 and #4.4. If you are not buying do not bother me. We made the deal. If you have any questions see #1, #2, and #3 above.Not sure if she was treated like this because she is a teenager, a woman, not spending $20,000, an easy target, they treat everyone like this or why.We tried to work with them for a better solution and were ghosted after the second phone call.My bad for letting my guard down and taking her here to be taught some hard and expensive lessons. Be aware so it does not happen to you.

I enjoy the experience when i bring my car in. I looks brighter and cleaner than the last time i was in.

Craig is a stand-up business owner! The level of service him & his staff provide is unmatchable! Thank you!

Was what one would expect from ones dealership. short& sweet.

I bought a 2020 Impala yesterday from Pella Motors, and I cannot say enough good things about them! It was by far the best buying experience I’ve ever had! Blane was my salesman, and I felt he gave me a good deal and made the buying process simple and easy. I was so impressed from the moment we started talking and negotiating that my husband and I drove 3 1/2 hours from Missouri to buy the car. I love that he didn’t try to show me invoice numbers for what they paid for the car. I hate that tactic! Because I feel (and this is just my opinion) the numbers on that invoice aren’t truthful and it’s just a strategy to try to lessen a buyer’s negotiation power. The finance guy also got me an excellent interest rate! I was just so impressed with the whole process! It was so stress-free and who wouldn’t want less stress when buying a car?!?! Also, I am the type of customer that if you treat me good... I will become a loyal customer. I will definitely be buying another car or truck from Pella Motors in the future!

Have been doing all my business here for quite some time and i am always impressed!

Service work was performed quickly and at a reasonable price.

Great service and an honest dealership. Best experience with a car dealership I’ve ever had.

Took my car in to get diagnosed for a tapping sound in my engine they diagnosed it to be the turbo failing and confirmed it with the extended warranty adjuster. they went ahead and replaced the turbo and gave the car back to me with it still making the same sound that it was before. On top of it still making the same sound as when I brought it in they overfilled my coolant reservoir tank and left the cap off so I drove home with no cap on my tanks. when I got home there was coolant all over my engine bay and underneath the engine was dripping in coolant. I brought the car back in to get re-diagnosed and I get a call later that day saying to just come get my car basically they gave up on my car. I would not recommend getting any kind of service work done here.

I was very pleased with the level of customer service, professionalism and courtesy. Everyone I interfaced with were kind and welcoming.

Brought my car in to get diagnosed for a tapping sound inside of my engine. They diagnosed that it was the turbo failing and called my extended warranty company to have an adjuster come out and confirm. Well they went ahead and replaced the turbo and the noise is still there so I brought the car back to get re-diagnosed and I get a call later that day to just come pick up my car. basically they gave up because they are not qualified enough to diagnose the sound. I let my extended warranty company know of this issue and they said to never bring the car back there. I would not recommend getting any kind of service work done at this stealership.

Awesome place to go to get your car done!!!

Facilities are in good condition. Staff is polite and knowledgeable.

I thought this place was a good place to do business until recently. Never get your oil changed here. Its outrageous. They git a new guy in service department to replace Rob. Rob was great. This new guy is very rude.

The process took too long. The finance guy told me to come back at 3. When I got there he then said he did not have time. I said you told me to come at 3. He then said he did not say that. I felt like he was calling me a liar. I about got up and walked out. While negotiating the price with my sales person he told me the internet price is as low as you can go because we loose money in that deal. We sell the car below the price we pay for it. I looked at him and said that is not true or you would not be in business. He the. Said oh well we get rebates back from GM. I just did not feel like it was a truthful place to be by more than one person. I left extremely frustrated.

I use Pella Motors all the time. They are very organized and the place is clean. They sell cars, trucks, etc but have a fantastic service shop that is above average. They drop me off at work and pick me up. I also get a discount for being a hospital employee in town.

Blane was our salesman and this was one of the best car buying experiences I have had. Also after the sale we were well taken care of.

We were looking for a family car from a family business and were very pleased with our experience with Pella Motors.We experienced an issue immediately after purchasing the vehicle, but they worked with us to get the issue resolved quickly. Thankfully it was a minor issue and they were great about getting the vehicle in.From our sales rep to those who serviced the vehicle, we were pleased with our interactions. We even got to meet the owner, who personally greeted us and made sure that we were taken care of.Based on this experience, we will definitely consider Pella Motors the next time were looking for another vehicle!

Great service! They treat their customers real good. Dont mind waiting around while they do maintenance...comfortable and friendly staff.

Tried to rip me off

Andrew Hall was the best there ever was! My car crapped out on me two days before closing on my house and was working with a very limited budget. Andy was understanding and worked with me to make sure that the needs of my family and my self were met 100%

JD was great to work with! Made the buying process incredibly simple. I’d purchase my next vehicle from him without giving it a second thought.

My experience with them has been that they are a stereotypical car dealership. I bought a Chevy Equinox from them 6 months ago. The salesman was very friendly and helpful, and got me the price I wanted on the vehicle. Other than that, the car itself has been a money pit. I was told when I bought the vehicle that it belonged to one of the mechanics at the dealership and was the best taken care of car on the lot. 3 days after I bought it the check engine light came on. Needed new cat. converter for $1000. The dealership agreed to pay that. I had to do repairs on the brakes, some suspension, and a few other minor fixes. There are still some other repairs done to the brakes, heater, and I found that one headlight mount was broken when sold to me. Looking at putting in a couple more thousand to fix everything, and that should not happen when you purchase a $10000 vehicle. Hopefully this is not the best taken care of car on the lot.

They were easy to work with.

I just bought a brand new Buick Envision today from them. I recommend either Carson Klyn or JD Duea. I test drove several vehicles and both guys were very helpful and knowledgeable about them. Id been on the fence for a couple of weeks, went to other dealers and I will say, these guys came out and asked me if I had questions etc. to where a dealer in Ankeny (Bob Brown) completly ignored me. I dont know how others feel about that, but I at least like to feel that a dealership cares enough to have someone come out to ask if they can help. They were great here! Never pushy, answered a lot of questions, very patient and let me test drive 4 different cars! I hope their follow up service is as great as their sales people! Id definitely recommend this dealership!

Great people and very nice!

They were all very friendly. Had a great experience they had me in and out and made a good deal with in a hour.

I like buying my vehicles here, until my wife took her car in to have oil and breaks changed, and walks out with a $1,700 bill for stuff that could have been fixed with wd 40 and a ball peen hammer.

My son works there. I have bought two vehicles from him and not a problem with either one. Been two years for first one and very happy to have a car I can see over the steering wheel cause I am SO short!!

They have a nice waiting room with a t.v. And they have good coffee. The whole inside of the building is clean. And everyone is very nice.

Good people providing good service!

Bought a 2005 f150 from them a week ago the motor just went out today thank you for ripping me off!!!! I put less then 500 miles on the truck in 7 days now I have no vehicle and out thousands of dollars!!!! We get a email saying call the dealer ship talk to the sales manager lol get a run around and say they will call back havent heard a word from the ya thats really helping me out still out thousands of dollars and truck is still broke down on got around 500 miles on the truck I bought from them

Good hospitality. We got a trade in 2005 Chrysler town and country and it had some minor issues. But what do you expect for a $800 van with 203,000 miles. It had pretty much every bells and whistles Chrysler had except moon roof and DVD players. We bought a previous van from them 4 or 5 years ago and didnt have much trouble with it until I wrecked it. We drove that one 60,000miles and when we got it it had 196,000 miles. So they arent a bad place. You just got to keep in mind you buy what you pay for.

Great Service! Easy to contact and proactive in resolving my issue.

Did amazing work on our truck

I shopped five dealers and landed on Pella Motors. They had the perfect white 2014 Malibu and they helped me drive away with a great lease payment. Dale was very patient with all of my tough questions. Highly recommended!

Great staff very knowledgeable and helpful fast friendly service good technicians fair prices.

Great service advisor

I have bought 2 new trucks from Pella Motors and I am very happy. They had a great selection, great prices and my salesman Dale Johnson was the best. We have to drive over 50 miles, but its worth it. I really like how fast they handle everything and they have great coffee and Pella pastries.=) Highly Recommend!!

You had what we were looking for. Worth the 95 mile drive! Will be buying from you in the future.

Unexpected car trouble forty miles from home in sub-zero weather. Daren(spelling?), the service manager and Pella Motors, made us feel like we were his only priority.

GREAT CAR BUYING EXPERIENCE VERY EASY TO DEAL WITH. ASK FOR JD HES A GREAT GUY.

Great place to buy your next car vary happy with my 2019 Cruze

Needed a tire fixed, they looked the van over, they saw a line leaking, they showed it to me and we had it fixed,. Polite and courteous.

After trying mutliple lots in Des Moines, Ames and Ankeny, I gave Pella Motors a shot. Very glad I did, they have great prices and were open and honest when negotiating. Carson was the salesman I worked with, and he was very helpful and not pushy at all. Highly recommend.

In the beginning the staff was great, the process seemed smooth until after negotiation my trade in value was somehow reduced by a $1000, went ahead and bought the recommended flawless extended warranty separately. Drove away feeling okay with the experience and loving my new vehicle. After refinancing with my bank and found a better priced, with better coverage, extended warranty plan that I wanted to cancel, all customer service went out the door. The purchase had been made, I then began to realize the good experience with the dealership had ended. After weeks of struggling to cancel the extended warranty only to be penalized on the return, I can only say stay away from the loan department. Do your own research and use your own bank. Be warned, they will take advantage of you if they can! Avoid the ALLY extended warranty they push, it is NOT the best EW package on the market!

Any company that supports dirt track racing like Pella motors definitely has my business!

I bought my Buick Lucerne a year ago from Carson. He was great about sending me videos of the two Lucernes he had since I was hours away. Unfortunately my Buick was totaled a couple of months ago by hail here in Texas. I really miss that car it was great!

Great set of people that work there, we bought two cars there with no problems!!

Friendly staff, polite, they do a excellent work.

My son bought his first vehicle here last week. And they seen him coming. He had the vehicle 1 day. The car died in the driveway and it took 6 trys to get it going again. And the window went down and wont go back up. He called them. They said they dont check everything out when the vehicle is over a specific year. And there is nothing they will do for him. If it would have died on the highway, and put them in a ditch. With my granddaughters it would have been a big problem.

Fast & efficient

Great vehicle purchasing experience! Thank you Carson Klyn!

Dont go here please im begging you

I bought a 2012 GMC Yukon here awhile back the salesman Dale Johnson was awesome paper work was lined up & like he said it would be we were out in 30 minutes awesome experience awesome truck

No thanks, one bad experience is enough

Carson was so helpful & caring.

As far details of our experiences with Pella motors I am going to give an honest history of my experience with anyone looking to buy a car. 👎

Got my truck from Pella Motors with a good deal and the salesman Shane Drilling was really helpful in the whole process.

Great service, timely, trustworthy, friendly! Our only place we prefer to go!!! :)

Great to deal with. See Marv DeBoef

Thanks. It was great service. In and out in a short time

We leased a 2014 Chevy Impala and the entire experience beginning to end was great. We were able to complete all of the pricing and final deal completely through the internet section of the dealership. We have been purchasing vehicles for 40+ years and always dreaded the trip to the dealer to be pressured and sold, usually buying a car or extras we didnt need. Not so with purchasing through the internet. Particular thanks to Jason Mickelson for his assistance with navigating the process and to the sales and finance team at Pella Motors. We arrived at the dealership, signed all of the paperwork, got a briefing on the car, and were on the road in a little over an hour. Great folks and great experience. Would highly recommend this method and dealer.

Great friendly service done in timely manner

Awesome. Carson was an excellent sales person.

I bought a used mini van through Pella Motors and I truly love how fair they are and awesome customer service. I will buy again!

Great friendly place to buy a car!

Giving 1 star because I have to at least give one! They rip people off! They scam and lie and when caught in a lie they lie more to weasel their way out! They also charge $200 to process paper work!

I bought a car here about 7 years ago and have regretted it every day since. It is a totally pos.

Done good job

They seemed very friendly, but I was just there to sign papers

Straight forward company

Crag Ford is the BEST

Good stuff that

In and out service

It was okay

Wooden Shoe Service :)

Friendly