I ordered a cake for a going away party. It was supposed to be a strawberry cheesecake blizzard cake layered with cake crunch and chocolate ice cream.Issues with the cake:1) It is hideous. We asked for the graham cracker crumbles to be sprinkled on the cake, not to cover it. The handwriting is also awful.2) There was barely any strawberries mixed into the ice cream, it was mostly vanilla.3) There was peanut butter cups and chocolate sauce in the center. We did not ask for this.I spoke to Daisha on the phone, and she said she would give a refund once I show proof of purchase will I will be doing.
Wow… just wow. I’ve heard horror stories about fast food restaurants but never, ever did I think I would be one of them. Ordered a medium choco brownie blizzard 20 mins ago and while I was chewing on a brownie bite all of the sudden I feel an extremely sharp pain only to find a STAPLE pierced my tongue. Not sure what’s worse, my mouth now bleeding or if I would have swallowed it. How does a staple end up in ice cream????? I also got my 9 year old brother a blizzard and just had him throw it away. Called immediately after to inform the restaurant about what I have found so they could check and make sure this doesn’t happen to anyone else, but no one bothered to answer the phone. YOU SHOULD BE ASHAMED OF YOURSELVES. YOU SELL TO CHILDREN.
Very busy and a very good staff. Very impressive. Not a fan of the unhealthy food options but they get their buts kicked and handle it quite well.
You called them when theyre open to see if theres sit in dining and they dont even answer your phone you drive by The Establishment and theyre not even busy at all no car there lazy people at these fast food places today or they just dont show up for work
The food is amazing and is for a really affordable price! What I really love is their delicious ice cream with hot fudge and the twisty misty slush! It’s a sour and sweet slushee that’s taste is to die for XD.
Drive thru takes forever, while most staff are just standing inside talking with each other ignorantly. It’s a no go zone for me. There are many restaurants around Grafton street, thanks goodness we have choices
The guy behind the counter had an apple earpod in and couldn’t really hear what people were saying. Standing there waiting we could see tons of flys over by where the ice cream and soda machine were. When we got the food it was awful. The burger was completely apart when we opened the wrapper. The bacon on it wasn’t even cooked. The French fries were cold and stale and all the trash barrels inside and outside were overflowing
Our family went through drive thru and placed 5 meals. They gave us our drinks snd told us to pull up. We waited for about 5 min we understand..Our chicken baskets looked like it was just thrown in the box no toasts, fries and chicken were cold. The rotisserie chicken looked gross and small pieces and were cold. No forks, napkins, ketchup, no sauces we requested.I complained about food cold and all they did was just give us our condiments and forks and sorry your food is cold. We’ll Im sorry but my money will go to another place who has better food and service. C-Ya! Not going back!
Waited behind a customer while the manager decided to spend a good 10 min with them attempting to get their phone to pay through the reader. After a couple minutes, she should have could have just moved on, but no. 10 full minutes attending right there, eventually a line out the door developed. We were all completely ignored for what should have been a simple declined payment. Utter nonsense. This is 8pm on a Friday night.
The DQ on Grafton St has goofed up my order AGAIN. 4 out of the last 4 times my order has been missing either gravy or toast or both. Used to love DQ.
Yuuuuummmmyyy hamberger! Delicious!Chese balls & onion rings. Was fast drive through.
Glove found in my food . Good prices but a GLOVE WAS WRAPPED W MY CHEESEBURGER 🍔
Most definitely recommend coming here. They make you feel good and always leave with a smile
I was very happy with the blizzard selections. Service staff was friendly and courteous. Very clean.
Good service and good burgers. Oh and you cant forget good ice cream too.
Id give this place the coveted perfect score, but they dont have cherries here. How can you claim to serve ice cream sundaes, when you lack the cherries to throw on top? Corprate get your act together, and supply these fantastic, hard working employees of yours the tools to provide a proper ice cream experience!
The line was long in the drive thru but it was worth the wait. The soft serve ice cream was delicious.
Love the ice cream food is good too. The customer service is lacking a bit.
Date is Tuesday February 16, 2021! I just came out of the drive thru, there was 1 car ahead of me. I was told to wait for my order at the side of the building as they were “waiting for patties” to complete my 1 meal. The car that was initially ahead of me was also told to wait at the side of the building, and with no other customers ahead of us it’s truly hard to comprehend what the long wait was for. I proceeded to wait for 10 minutes to finally receive my meal only to find the Fries STONE COLD! As if they were left to wait on some random counter for the “patties” to be ready, instead of preparing them at the same time. Apparently common sense is not so common. I did not pay for just a sandwich, I paid for the entire meal unfortunately however the only thing edible was the sandwich. Absolutely ridiculous, obviously the managers of this place care solely for their paycheck and run on home. The staff needs retraining. Will not be returning to this location!
Refused to put my Sunda in a cup I politely asked to have my larg sunda put In a cup because there sunda bowls make a mess in my car the woman refused I said I will pay extra for the cup if I have to I just dont want to deal with the mess she said if they put it in a cup they have to make it a blizzard I said how hard is it to put ice cream and a topping in a cup she still refused. I asked for a cup at the window and they refused to give me one worst coustomer service I have ever seen.
Awesome blizzard, comparable to madulka with less wait time, they blew us away with how fast our take out was
Good stuff. Shining light for people of culture in this area. If youre a vanilla or chocolate person youre definitely going to get good vanilla or chocolate ice cream here.
I drove through the drive-thru and was told to come inside to order my cake. I get there and see this young lady head down busy typing on her PHONE ...back turned towards the drive thru 🙄. So I proceed to get her attention(waving and talking). A young man came from the side and was like “yo dude a customer is trying to get your attention” she legit looked at him than me and proceeded to say something alone the lines of “I ain got time for this” and walked away to the back. 🥴🤨. The first young man with another (Rayshawn) came to the front to help me. They are the reason why I’m giving this place 3 stars. They attended to me and was so polite. The managers need to train better especially this girl.
Ordered curbside pickup but gave up waiting after 30min and went in- employees said didn’t want to deliver outside lmao stick to drive though. Good Luck
The 6 piece chicken basket with any drink- type you want is absolute-delish! 💡
No Hamburger, the fries wore cold, and the employed seems to not know nothing you asked. Most of the menu on the board they didnt have. At the drive true around 6:45 P.M.
Slowest fast food restaurant in all of Worcester
Great place to have a quick bite or ice cream on a summer day! I personally like the place off of Sunderland rd past price chopper its more low key and they make the ice cream in house !! Also across the st from regatta on lake Ave theres a wicked nice spot over looking quinsiqamond lake !! Exelent diamond in a not so rough area!!
How do you close at 10:50pm ??? Strange online page states your open till 11:00 pm!!
I like DQ, but sometimes they forget my fries!!
Love their onion rings. They use a whole onion slice. No minced onion pieces
Fast and friendly service, even with as busy as they were.
Not a very good place. Not happy with meal nor service
Food is good but the drive through line moves way to slow at this location.
Would not recommend this place at all. Placed a curbside order and waited over 20 minutes and nothing. Went inside asking about the order. Oh we are bagging it up right now. Everything was cold from the burgers to the fries. The Blizzards were melting. Then they had to get the drinks. Very poor service. Wont be going back there again.
The food for the most part was good, I think my only issue this time was I had to put my burger back together because when I went to unwrap it, it fell apart. The person taking the order was nice she just had a bit of some distractions while goofing off
Very disappointed I waited almost an hour in the drive thru, ordered a number 1 plain and recieved a mess of onions and some other junk on my burger lets be thankful i am not allergic, this not the way to start a business by disappointing your customers and expecting them to spend their hard earned money here.....Also you might want to put entire prder in the bag and not hand off each item individually or is there a extra charge for the cupholder...1/20/2021I placed a order through door dash and did not receive the queso sauce with my pretzel sticks upon speaking to the employee at the store they proceeded to tell me my driver should’ve have told me they had no queso sauce. Since when is it the delivery drivers responsibility to order for the restaurant, I think the owner needs to be more involved with his store instead of taking peoples hard earned money. Wake up
Do not order from them and have it delivered to you. This is the 3rd time I have ordered something and they messed up the order and not bring the burgers. I dont recommend them at all
1 star because the food is good. Drove 30 mins to eat here to find out the lobby is not open for take out and my vehicle wont fit in the drive thru. I am not ordering thru grub hub for a delivery to their front door. My visit ultimately resulted in denied service. Went from hungry to hangry.Edit: Added 2 stars because upon searching on the internet i found out i can order for pick up thru the app. I still leave 2 stars blank due to the inconvenience and the fact that when i called they did not inform me i could order for pick up from the parking lot.
Slow drive thru. But delicious
I love them shakes
Food is cold. Fries no temperature. Definitely not as good as the West Bolyston,MA location.
Great food and great service! Now that the initial craziness has died down its a lot more manageable and controlled. The food is fresh and hot and the workers are so friendly and polite. I HIGHLY reccommend getting the $6 meal deal double cheese burger. It comes with fries, a beverage and a small sundae. You can also upgrade the sundae to a small blizzard for .99!! If you prefer not to have a beverage with your combo meal, you can opt to change it out for a blizzard instead (good to know)!!! #DQFanForLife 🍦🍔🎂🍟
Well run DQ. Fast and well made ice creams.
Missing food items that were suppose to be part of the basket meals. We waited 20 minutes before they told us they did not have the missing items. The most upsetting is that they repurposed handicap parking as mobile pickup. New rotisserie chicken bites were very dry. Dairy Queen is one of my favorite fast food restaurants. I think I will stay with DQ Spencer even though its out of my way. 3/23/21 I did hear from DQ with what appeared to be a pre programmed response. No substance. No presentation of what they are working on to fix the problem which appears to be systemic based on other reviews.
With the pandemic still raging the lines at the drive thru are a nightmare after 16:15. However that is a testament to how fresh and excellent the food quality is. I have yet to have a bad burger here and the soft pretzels (with dip), and onion rings are fantastic.
Incredible team working inside ..dairy queen is awesome
I ordered a cheeseburger and when I got home I went to eat said cheeseburger and found it very spicy.I looked at my receipt and noticed they gave me the flamethrower cheeseburger, one of the most expensive burgers on their menuI just wanted a simple cheeseburger
Incompetent and unorganized employees.How long does it take to get an order of onion rings to go with your burger and 2 blizzards?Answer: 20mins even after ordering on the app and waiting at the restaurant... Burger cold, blizzards melted.
So cheap for the quality and amount of food they give. Ice cream 🍦 is Soo good too!!!
I love blizzards😀
Always busy, Always, the w8 is not that bad they are fast. order is always right too
Food is good, cheap, and served fast! Love their soft-serve ice cream desserts.
After waiting in line 20 mins in the drive thru we get to the front to pay, they say their scanner isn’t working. Maybe they should’ve said that when we placed our order . It’s 2020 people use Apple Pay ....
Convenient and consistent service! And the food is always top-notch.
The food is extremely good. We had a very big order, seeing that we had a bunch of kids with us that night... everything was in the order.. surprisingly it wasn’t as busy as it usually was last night.... the young lady at the window was very nice and greeted us with a smile.. Love the blizzards and the shakes
Great people. Very polite!
So so good can never resist DQ
I love this dairy queen. Food is always delicious
Ice cream here is very good however the food is very underwhelming. Be prepared for a long wait in the drive through
Food was not hot & the burgers are not tender or juice . Drive thru takes forever. They are very slow with the process.
Dairy Queen staff are always delightful. Drive up line was long, but they kept it moving quickly and got everything spot on!
I was in the drive through, this is the second time I didn’t get bread I mean what’s the point of saying bread comes with the meal if y’all don’t even bother to put it ?🤔
No bananas, no onion rings, they say they dont do smoothies. This place is pathetic.
Not like it used to be. Girl could barely get order right, didnt have what was advertised. Food high priced not very good, ice cream sundae more carmel then ice cream. Hopefully it was just a bad day for them.
Went for burgers, got burnt volcano rocks. Is there a place I can go to have scientists extract this unidentifiable material from my stomach. Body is shutting down. Gtg. Makes McDonalds seem like fine dining.
Its my first time trying DQ, i was surprised food was amazing . And the staff are really nice too Ill definitely go back to this location .
We all love DQ. And what a gold mine. The drive through is NEVER empty.
Always been there and always good
This place is going down hill wont be returning at all ever again they serve cold food and after waiting in a long like cant even get your order right they suck and the people who work there dont care and it shows.
The one in Worcester needs a better staff
Unfortunately this place gets 1 measly star! First of all, we ordered a meal that was missing an item from both. Called the from the parking lot since we couldnt go inside and they lied and said they were out of that item. Then after a manager comes on the phone, magically they have the item and offered for us to come in the store and get it. They wouldnt let us order our food inside from the beginning so we had to get back in the drive thru line to place our order, which was mildly annoying but not their fault. The big let down was a little more serious. Consumers be ware. We have two kids with nut allergies. They handed us the blizzards we ordered. Upon asking them which blizzards were which, they tried we dont know because not only do they not label them, they dont even clean or change the mixers between blizzards. They blamed us because we didnt mention the allergies while placing the order. How would a customer know you dont clean mixers between orders for the simple fact that allergies exist and your establishment serves nuts??? Very poor service.
Best Blizzards 😋
Great place, but the line gets super long at the drive through. The food is great though.
Got most of my order wrong didnt even give me the regular tenders I ordered forgot my sauces and they dont even know how to treat their costumers right
Great food,icecream
Chicken was good but they didnt flip the blizzard
During meal times, Theres always lots of people.. that means the food & service are elegant.In case your vehicle is stock, no worries, get your phone or iPad/taplet for a quick Auto service anywhere anytime.Get app now: TowGig.com
After the lines and hype has died down The area of Grafton St, Worcester gains a pretty unique fast food / ice cream joint.Cant complain about pricing, cleanliness or or staffing.A very good use of what is called a dead location. Im happy for Worcester and the moves shes been taking.
The employees at drive need better training on customer care - awful service! - rude ..they ruin the food and ice cream experience ! Twice this has occurred ...really ?!
Good food great value
Everyone seemed a little moody. But i understand. Its Valentines weekend. They have been very busy. My blizzards were good. Thank you
My first time trying DQ, the chicken sandwich was cold but the onion rings were delish, it was a little confusing because the door was locked and there were tables & chairs setup outside but no signs were posted so I tried the drive-thru and they were open,
First warm day, and the place was packed. They must have been woefully understaffed, because it took over 45 minutes from placing our order to get our ice cream. The young lady at the counter said they had run out of ice cream the day before, and they were out of ingredients for some Blizzards. The manager will need to regroup and get better organized, or they will quickly lose repeat customers.
Great service people are great and very friendly food is awesome to if you havent try it I highly recommend everyone to try it out
This is fast food, but much better than your average drive through burger joint. I dont know how anyone could resist a Dairy Queen ice cream with their meal. I wish there was one in Boston.
Good was really good quick but expensive
Went in dinning room at 10 pm Thursday night. Drive through was packed, and it appeared that all the employees were catering to it. My Food was cold, and it took over 20 min. to get a burger and a soft serve. You Need to fix this!!!
Kids love this place cant beat the 2 for 4 deals our price range
Long wait.. But good. Though they did mess up one of the three orders.
Love DQ
Great costumer service and food is done fast and fresh. Definatly recommend going.
This is my new favorite place to go for a quick bite.. Food service is fast and polite whether is the drive threw or inside. Kids love it I love it. Sorry to the other food chains I think DQ killing the competition..
They handed me two ice cream cones that were dripping all over my car and down my leg on my seat. Then they never gave me the sodas that came with my meal. I will never go there again. Waste of money
I went there once there was a hair in my burger I never went back again
Great for doordashers delivery
What can I say, its a typical fast food restaurant, staff is friendly, food is nice and cheap and the blizzards are delicious. if you are looking for a bite to eat they get all 5 stars from me when it comes to fast food places
Food was excellent but under the current situation due to COVID 19 some employees were not using their face coverings.
Why does it take 1 hour for ice cream. it simply cannot take that long & i have worked in an ice cream shop before
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