Nestor was a excellent service advisor. He kept me informed and was very courteous. When I recieved my car however it was really difficult to pull out of the parking lot. It was a very tight space to park a 2021 Yukon Denali XL. I could barely squeeze into my car without hitting the car next to me. I had to sandwich my fingers between both my door and the other car so I could not hit it. If I hadnt immediately ran out there it would have been dinged Im sure because not everyone is respectful of others property. Also...I just want to note... when I bought my SUV the salesman was a bit rushed. He just made a huge commission so you would think he would be more gracious and take the the time to atleast say goodbye but after we signed the contract that was the last we really saw of him. The Audio gentleman was wonderful he did take the time and he offered to make sure if I still had questions that he was available anytime. Wish he recieved the commission instead because he was great and very kind. I wish I could Remember his name I just can recall he had a front corner office and was and older gentleman Mr Marvin I think his name was?

I had an appointment for service and was greeted and assisted by Nestor.His professionalism and attention, assuring me and giving me updates during the whole process made my experience outstanding. There is a reason I am a Vera customer for years now. You dont only sell cars, you provide the best customer service after the purchase and this is very important to me!

Took it in for a leveling kit and it turns out previous owner did it Save Ed me over 600.00. Any other company and not all but with my luck and cars I probably would have paid another co for what I already had. Honesty is key with me. Thank you Karen in Service and Richard for letting me know I already had that part on my vehicle. The coffee is really good too

First time here and haven’t even received it been approved for a car but Hodari Bazemore sales consultant has been amazing and patient. Never treat less than and always felt in good hands. Regardless of purchase or not… great service. Thank you.

My service advisor Nestor was great, really kept me informed the whole day and reached out to me the day before as well. The service at Vera gets better and better every time.

I really love working with the dealership, I’m always treated well and taken care of. Chris has been very helpful throughout everything and stays in contact with me. Extremely great communication and service. Always very polite as well.

The representatives were friendly, they took the time to explain things to me, the work was done in a timely manner, I got a complimentary car wash. I was very pleased with the overall experience. Thank you very much.

Work took 1 hour longer than estimated. I was not called and made aware of any delay. Work was done as expected and I received explanation of what was donde to the car.

My service provider was very professional and my vehicle was completed on time.

Alex pardon in service was incredible. He made the whole process easy, smooth, and comfortable. We needed an oil change and to fix the shifter in our Acadia and he kept us in the loop the entire time. We never had to call and wonder what was happening because he would call us and tell us what was going on. He is incredible.

Rick and Mike where great !!!!!!I will buy there again in the future. Very straight forward with pricing unlike so many dealers that try to play with the numbers to weasel out of you every dime.

Outstanding service from my service advisor Christopher@Vera!!! No other dealer can come close Veras service!

I had a warranty issue with the wiper assembly on a 2015 GMC Terrain Denali. I called Vera service department since the GMC dealership where I purchased the vehicle originally didnt answer their phone. Eric in the service department at Vera answered the phone right away and took my question and said he would call back shortly with an answer. Eric called right back and said they would take care of it. This is awesome service and Eric went above and beyond to resolve the problem. Eric was professional and demonstrated excellent customer service. I would recommend Eric and Vera to everyone! This is why I own 2 GMC vehicles!

I recently purchased a Buick at Vera Buick GMC. It was an extremely pleasant experience from start to finish. Hodari helped me with the purchase. He helped me by offering all the information i needed over email and had the car i wanted ready for me to look at upon arrival. The entire process was straightforward and seamless. I am very satisfied with the customer service that i was provided with and am super happy with my new car. Thank you!

Vera was not my first Buick dealer stop, and it should have been. Willy, my salesperson, was great and got me through the process smoothly and efficiently. Great overall experience. Definitely recommend!!

Hi,We didnt get the deal we were hoping for but the dealership was straight forward in letting us know in this market, there was no deals to be had.Eddy was great staying late to make sure our car was ready to go. He was a professional, I would recommend him. Car it self had a few minor issues we found out about once we got home and hope to have resolved soon.Overall a pretty good experience.

As with all my purchases at Vera, the service was second to none. As always, Jorge Morales and Jean Raymond provided me with everything I ask for and more. These guys really make you feel special by providing the Personal touch that makes the experience of purchasing a truck, suv or car truly enjoyable……as it should be. It’s the only place I buy my vehicles as long as Jorge Morales is leading the team at Vera.

Very content and satisfied. Giovanni is a great service advisor. I am even bringing my Ram truck only because of the service.

Another smooth experience buying a car through Vera. The staff is very friendly and they always take good care of their customers.

Our salesman, Jose Diaz is superb. A pleasure to deal with and knowledgeable about the Enclave. Good instructor on all aspects of the car and very patient. Had to call with a question about the car a couple of days after the purchase and he was very helpful and invited us to call any time

Paid a deposit because I was out of town at the time I saw the vehicle I wanted become available. The deposit was accepted, and the salesman informed me that I had two days to get home and purchase it. The manager, Roberto called me hours later after my deposit saying that the truck is being sold to someone else and that they wouldn’t honor my deposit. Worst customer service I’ve ever experienced purchasing a vehicle. I will be purchasing any other type of vehicle due to the unsatisfactory treatment by this location. Now I am waiting for my refund on my deposit and it’s a disgrace. Truly sad. They don’t even honor a deposit.

I was literally stranded in Key West on vacation and Leo Pena took the time to ask enough questions to help me get my vintage Corvette started again even before I brought the car in to be serviced - this was after other service centers said they couldnt even look at my car for several weeks! While it was only a temporary fix it lasted long enough for me to get my car from Key West to Ft. Lauderdale, where it died again. It was close enough to get it towed to Vera Motors where Mike Crato was able to squeeze me into the schedule right away. It took a bit to identify the problem since its an older car but Mike made sure I got a ride to my local destination, kept me informed at every step of the process, and then provided a ride back to Vera to pick up after the car was fixed. They all made an unfortunate circumstance less stressful and made me feel totally cared for. Thank you Vera Motors.

Best place took them less than a hour to do a oil change and the guest room had a place to do my work and watch the olympic games. Service was like I was at a 5 star hotel. Will be coming back for any issues with my car.

Everyone was great. The service was excellent and the staff is courteous and helpful and everything was very efficient and convenient. 5 stars all the way around.

Hodari Bazemore is a true professional. Very straight forward car sales experience. We are very grateful for the experience.

Vera will never let you down, I used to waste money going to small shops thinking I was saving money but having to get it repaired the right way anyway. Alex in service is the absolute best...it comes with a free car wash too. The mechanics here dont give you ur car bck dirty with stains in ur carpet from dirty shop grease.

TJ was great and very attentive. He helped us purchase floor mats and helped us set up on-star and wifi. He also introduced us to Andre who helped us set up the rear media. Thanks so much!

The staff was pleasant. Jodari was very professional and courteous. I received follow up emails and calls from staff. Very good experience.

Very professional and they came through with everything that was promised to me, I am very happy with my salesman Ruben, he gave me a good buying experience.

Very fast service. The service advisor was constantly in communication with me every step of the way. Very pleased.

Everyone was extremely nice and I felt bent over backwards to asset me with my perchance.If anyone remembers dealerships that twist and pressure you throughout the deal this was totally opposite, in other dealerships you walked out not sure you were happy or wanted to strangle someone. It also was such a long drawn out thing you were totally exhausting. None of that happened here, I felt like I was dealing with one of my best friends. Highly recommend Vera.

Chris was an amazing advisor! Thank you for your dedication on ensuring customer experience is a priority in a time when it really matters.

It was a very pleasant and comfortable car purchasing experience. Our sales man Hodari was very welcoming and transparent throughout the entire process. Never felt pressured. He followed up the next days to make sure we were satisfied with the vehicle and helped coordinate additional dealer installed equipment requested.

Karen was incredible! She was kind, thorough, and made sure that I understood everything that my car needed. Even though it was an old beat-up Buick, she didn’t hesitate to give me the best care possible.Everyone at the dealership was polite and helpful! Super organized and fast.

Best experience I’ve had at a dealership. Everyone I spoke with was very genuine. Luis Valdes helped us, and his customer service was incredible. We went late at night, pretty close to closing time and ended up being there until after 11pm. Luis was great the entire time even though we kept him there so late. Vera has definitely gained a loyal customer. Thanks guys!

Ruben Gonzales was the best seller . He was very attentive, answered all our questions, very professional, super friendly, my husband and I were very satisfied with his services.

Being my first time the overall experience was A+. The attention and continuous updates was well done and Mikell my service attendant was on top of all the updates and couldn’t expect more.Thank youVera and Mikell for an outstanding service

I recommend this diler to people who want good service and excellent attention

My service advisor Mikell was very thorough, professional and kind. He explained everything to me and had my car ready for within an hour. I have always had a great experience at Vera Buick.

Ivette was excellent! She made this experience easy . Very professional went above and beyond her duties. She resolved all of my issues timely and kept in communication with me several times during the day.Everything was completed above standards.

Edwin Montoya is my service contact. I brought my GMC Van in for service under warranty. This is my first visit to Vera and so far the experience is great. Edwin processed my van by listening to all of the issues that are present and entering into his tablet. We went over options. Edwin was able to provide me a ride to work through Uber which was great. Within 24 hours, Edwin called me with an update as to the diagnosis then I was able to pick up my van. Since that date, we have been waiting on parts to come in and we already scheduled the date that the work will be done...it is this thorough attention to detail that has me at a point of satisfaction at this point in the process. I am hopeful that the remainder of having the work done and returning the van in a timely manner will all be this smooth!

The person that attended me was excellent. He made me feel like I was at a hotel. The hospitality level was incredible on this employee . Two thumbs up!

The Vera Cadillac, GMC and Buick dealership in Pembroke Pines gave us excellent service and expert advice. Our sales rep, Luis Valdes, even helped us set up our new Encores tech system. He was very patient and worked beyond closing. I was dreading looking for a new car. But Vera made it quick and pleasant. No hard selling or pressure. Thank you, Luis, for all your help. We will be back!

The time last longer than it was promise, but always nice people and very helpful

Quick, friendly, efficient, excellent customer service. Complementary car wash and Uber ride take this dealer to the next level! Five stars.

Well can I say Vera GMC Cadillac did it again for me. Excellent roadside assistance and service experience. Fast friendly and reliable. I would like to thank Alex and a big thank you to Gus in service. Louis (CEO) u have a great team and they havent failed me yet. Things wasnt all peaches and cream but with their customer service and attentiveness it made my experience much more pleasurable. Thanks again guys and keep up the good work. Had issues with my truck and it was taking care of in less than 2 days.

Roberto greeted me when I entered and introduced me to Jean. Jean showed me several models of Buick and allowed me to test drive each one. He was very patient with me as I decided. When I sat down with him to work out the deal, he offered me less for my trade in than what was offered on the AARP True Car website. He escalated this to the general manager and was able to get me enough to make the payments reasonable. In addition, he offered me options of 0% interest or $2800 in incentives. I chose the 0%% I spoke to the finance manager (Jose?) and he was very warm and friendly and showed my all the options for a warranty. I chose the Platinum package due to his presentation. Jean stayed 3 hours after the dealership closed to assist me in getting the car of my dreams. He went ABOVE AND BEYOND. I will recommend Vera Buick to all my friends and family

After looking for months, you guys were able to provide the vehicle I want, where others were charging, 5, 10, 15k over msrp.

Karen E. is an awesome service advisor. Shes friendly, knowledgeable and goes above and beyond.The cashier and valet were great also. All the ppl I came across were a pleasure

Everything was great. Everyone was courteous and honest which is very important when buying a car. Recommend 100%.

Was treated in a very courteous manner by Alejandro Medina.

This was the fastest I have ever bought a car. I was in and out of the dealer in 1 hour and 50 min. My salesman Chris was excellent and was very honest with pricing and straight to the point. He did not waste my time. I definitely recommend this dealer to anyone.

I took my car in for repairs and left with a brand new car. Michael was very helpful with the repairs. Jason was the biggest help. He was great from start to finish. I will be bringing my friends and family back. Great service

Got our new lease! Eddie was polite and patient. Everything went smoothly, we are impressed and pleased by the dealership at Vera Cadillac

Great experience. Set an appointment and the sales person Dan followed up on the appointment and was waiting on us at the dealership. No waiting, No hassle, very courteous, had the truck I was interested in waiting and ready to test drive. Sales process was painless and fast. Exceptional experience....

Giovanni was extremely helpful throughout the whole process of getting my back tires replaced. He made what is usually a dull and dreadful process a wonderful one with his great attitude, energy, and willingness to go above and beyond for his customers. I would recommend anyone I know having issues with their cars to go to Vera and see Giovanni!

Service was excellent, sales rep was very professional and friendly.

Edwin is very knowledgeable and friendly. He makes going for Maintance an amazing time.Thank you for everything Edwin and Vera

I took my Encore GX for service this past Saturday, and Ivette, the service advisor, was friendly, accommodating, and professional. The vehicle was serviced in less than 2 hours. I was delighted with the overall experience.

The whole process was smooth. My service advisor Alejandro was easy to work with. He gave me an estimate on how long the service would take, got me setup with a loaner and he kept me updated throughout the day with the progress. Alejandro got me back in my truck the same day and he even walked with me to my truck to make sure the issue had been resolved. I would definitely recommend the service staff over at VERA to anyone looking to get their car serviced.

Best/ easiest car transaction Ive had

What an amazing Experience!!! Here with Vera CadillacNo word to describe the Owner of this amazing place! Took care of my mother like no where!! Will help me Thank you Mr Louis Vera, Also sales person was Willy an amazing job he did!!! VERY RECOMMENDED THIS DEALERSHIP!!!!!The BEST!!!!

Great staff on time and I wouldn’t hesitate to keep going for services

Reg maitenance was there maybe 20 min excelent oil change rotate tires and check fluids 20 min

Awful service dept. Every time I comeIn early to get a simple thing done I wait and wait and wait. Ide steer clear of this place unless U want to waste half your day and get all frustrated.

I was not going to respond to the initial survey about my problem I had with Vera but since I kept getting emails to respond to my resent visit. I had a bad experience with the service rep. When I first arrived the rep tried to scare me off when I first got to the dealer ship at 08:45. When I pulled up he told me immediately the wait will be 4hrs because I did not have an appointment. I told him even when I do have an appointment it takes that long. He seemed annoyed that I decided to stay. At the end when I told him I had 18,000 GMC points to redeem to go towards my oil change and tire rotation he also seemed annoyed because I did not tell him from the begging that I was going to use my GMC rewards. I had never used my points before and I did not know I had to tell the rep from the begging. I assumed that when I had to pay at the window I just show my GMC redemption code. Anyway, thats my story.

I must admit, I was pleasantly surprised about the service and attention I received from my service advisor Giovanni Rubio. He went above and beyond taking care of a couple of minor issues I had with my new purchase. A lot of people I know, ( myself included) are leery about dealing with dealership service, they don’t always have your best interest in mind.But Giovanni made the whole experience kind of pleasant actually, which I wasn’t necessarily expecting. I would definitely recommend Vera GMC to my friends and family for a top notch experienceThank you, Kevin Spark

Came today to this dealership, I had the pleasure to work with Willy Masot, gave me an incredible Deal on my Buick Enclave!! I am so happy with my new car, Service was phenomenal; great attention to customer needs. There was a genuine interest and caring with regards to what I was looking for and they went above and beyond. If buying a car seems daunting or unappealing, Go see Willy, he will change your mind about dealing with car salesmen!!! And Thank You Vera Cadillac for such a welcoming and professional ambiance!!! I will DEFINITELY make this my forever dealership!

Working with Chris Cobos-Vera and Orlando Pena was an absolute pleasure! They were both extremely patient, I never felt pressured to make a decision. The buying process of my Buick Enclave GX only took about 2 hours. The best part – is that they lowered my lease payment by $50 without me even asking. They gave me more for my trade to make up the difference in my payment after I already agreed on the price. Who does that these days?? Thank you BOTH so much. What a AMAZING experience which made my buying experience even more enjoyable. I highly recommend you talk to Chris or Orlando if you are considering buying a new or previously owned automobile.

Gustavo was very helpful to me today. Seriously we need more people like him in this world. Keep the great work Sir, and may God Bless you!

Everyone was friendly and very knowledgeable.Thanks for the great service!

My husband and I just leased a car here this week. Luis helped us with all our questions and made the process so easy. He was so helpful and made the experience even enjoyable. He now has two customers for life. We can’t thank him enough!

The salesman Eudora was very funny and friendly, warm feeling being there, the walk through very professional and encouraging, environment clean and other staff that I dealt with McKenzie who cleaned up the car gave a family feeling. Loved 🥰 it there

Excellent service. This dealership was welcoming and the employees friendly and professional. Orlando P. was very eager to help us find exactly what we needed, and he made this process very easy. Richard was also very efficient in helping us find great deals. My family and I left this place with a big smile in our faces. Thank you, Vera Buick!

Eric is my service advisor and he really has a way of helping me with any issue my car may have. Very professional and very diligent with communicating with me as well as going above and beyond to better fit my needs. People like him are what makes people like us come back.

Best customer service in the automotive industry.

Christopher is so nice, he was well knowledgeable on what he was doing. Omg! It was so fast I got in and out because I had to go to work after. Always Vera Cadillac 🥰🥰🥰

The staff was very friendly and helpful. They kept in contact with me before and after service. Service was quick and easy.

Anwar my service Advisor was great!!! super professional and very helpful

I ordered a Brand new 2021 GMC Yukon with all the bells and whistles. Well when it came in and we had to go over it and did an inspection on it had a few flaws that needed to be corrected. Between my sales guy TJ and General Manager they made sure i brought it back and hooked me up with Mike in the service department. Once i dropped the vehicle off they came me a loaner and in a couple of days i got my vehicle back. One part is on back order but thats ok. This Dealership along with the staff there is awesome. If anyone is looking for a new vehicle whether its a Cadillac or GMC im sending them there.she

Great service. Definitely enjoy the waiting area where I can work in the cubicles while waiting for my truck.

The most typical of experiences. Do yourself a favor a stay away from any dealerships repair department. Costs are overblown and the quality of the repairs are no better than your typical mechanic.Second, be aware that your extended warranty (and factory one I’ll bet) will do whatever they can to deny your claim. They sent an adjuster out to verify VERAs findings. No surprise, they found items where they could read the fine print of the contract and deny the claim.

Great customer service. Jean Reynolds is the best.

The person and sale Orlando is very nice and professional

Had a service issue with our 2016 Buick Cascada brought it in to Vera service and Giovanni (Gio) took our information. He is professional, polite and a very good representative for Vera. Although they didnt have the part in stock, (valve cover) and had to order it, the work was completed quickly and we are very pleased with the service. Thank you and keep up the good work (please).

You guys did very good I wasnt expecting The service I got thank you all

My Experience was great. I have a wonderful Service Consultant who takes very good care of my needs.

It was pleasant and quick... very helpful and friendly staff... I can see why Carlos is employee of the month, he was great !

Great customer service, kept me informed with every step very professional and friendly!

Karen was so prompt and helpful at getting my vehicle to the dealership, making sure every was handled - love your dealership and will continue to seek Karen out for my vehicle needs - she is definitely an asset to your team !!!!!!

Service is lacking. Before I had the Denali I had a Lincoln MKT. every time I took the vehicle for service I would get a loaner. Here no. This last time to get an oil change and tire rotation it took over two hours and when they finally delivered the vehicle it had not been washed.

Great experience. Jose was extremely helpful. He made me feel like I was an old friend and not there to just take my money.

Very good assistance and guide. The process was fast and clear. We are very grateful for the service received.

It was a very pleasant experience as usual. The service advisor Giovanni was very attentive and helpful as always.

Took my GMC Sierra for service, with an appointment, the attendant, Mikell, kept me updated on every step of the process from strat to end. Would recommend you make an appointment for any type of service.

The complimentary concierge car pick up and delivery service was absolutely outstanding, and Ivette was incredibly communicative with my appointment scheduling and while my car was at Vera. The whole experience was SO EASY for me, and I truly appreciate not having to take any time off work to have my car serviced. Thank you!

Nestor was phenomenal and looked after my every need! He surpassed my every expectation!

Jason Back was curteous and efficient. He gave exemplary service and was knowledgable about the car that was leased.

From the initial contact from Chris- we had a very easy and seamless process! It was stress-free and everyone we spoke with was fabulous

Hodari is great, he started and finish the process. Not only he is a very talented salesperson but an amazing professional. Hodari makes numbers look smooth because he cares about your finances. I will definitely come back and see him in the future. I hope Vera values him because I haven’t seen talent like him for a while. Thanks a lot Hodari!!!!!