A HUGE thank you to Steve & Alan of Midwest Equipment. They did an outstanding job on installing our generator for our office @ Total Income Tax & CAVU HCM. They were knowledgeable, polite & spent the entire day on-site ensuring that everything went as planned! Steve was here from sun up to sun down, literally. True professionals!!! Thank you! ~ HMcCann

Very kind staff ensuring my mower needs.

Poor service.... Walked in and there were about 4 employees doing nothing. One was playing with paper work and a couple others arguing about something on the computer. One guy asked me what I wanted and I told him I needed some filters. He said oh OK some other guy will help you out. Dont go here if you want to actually be helped. I said poor service on the way out and not a single employee bothered to even respond. Ill be getting my parts off line... I try to support local small businesses but when they act like this I wont return.

They always seem to have the parts available and for a decent price when I visit them.

I was so tired of dealing with the big box chains for customer service of my yard equipment. I always get great customer service when I walk in the door at Midwest Equipment they always have what I need in stock at a great price. No wandering around the store to find someone to help you. Service/Maintenance for all the equipment is super easy. Drop it off and they call you when its ready to roll. Thanks and keep the great customer service. Much Appreciated! -Craig

They act as if they are doing you a favor everytime I have been.Try to avoid.

I have not even been there, but I hear it is a good place

Good people....smart....know their product.....and they have only the best quality.....represent it well....service is commendable .....top shelf business....

Overall Im satisfied with the service they do

Horrible service. Counter guy was lazy and wouldnt even try to locate my part. Kyle was the best up there. horrible service since hes left

I had a service call for my generator not charging. I was quoted $140 for the part but when the bill came it was $199.29I talked to Eric in the shop and was told he couldn’t change the price. I googled the part number and they are indeed $140 or less from other sellers. Not happy. Always had good experiences with MWE before this. You’d think for $50 it would be worth it for a happy customer.

Took my toro lawn mower to midwest on Farmington road had one wheel in the rear turning faster than the other they said they would have a tech fix it wouldnt be much well the part was 1.49 I think so that wasnt much but charged me 84.00 labor where in the world is that fair well still have the issue just not as bad would take it back but probably would be the price of a new mower, no thanks got me once wont get me twice

Top notch sales and service

They have been instrumental in helping our lawn care business grow. We dont even look elsewhere as I doubt if anyone is going to beat the service we receive from Midwest. From sales to service, homeowner to pro... Good luck finding a better dealer/service dept in the area.

Cant say anything good so Im not saying anything at all

They were quick to repair the lawn mower blades in an expidient timeframe the repair completed in 24hours...kyle was extremely helpful, the kind of person you appreciate their assistance.

Great service after the sale

Dropped my Cub cadet riding lawn mower off with multiple issues. The mechanics were very personable as well as being up front that they were very busy. That being said within 3 days I got a phone call describing the work that needed to be done and the parts that would need to be ordered. Gave them the go ahead to order parts then fix the mower. Within the next week the mower was ready for me to pick up. Not only did they repair the mower issues They Washed the mower and fixed the slight leak in the tire.

Great 👍service

Very impressed with both sales and service. Most of my experience is with service. The service manager, Kevin, is awesome-- he goes above and beyond and really cares about customers. They have fair prices and go out of their way to educate customers so equipment problems dont pop back up again if they can be curtailed with normal maintenance. Well done!

Really made my day. Extra effort.

Fast, friendly efficient service. Knowledgeable sales staff. Easy to find and open Saturdays is most helpful.

Took my lawn mower in for a filter and oil change. .the bill came to $217 $147 of that was Labor I never told anybody else to do anything else to that accept change the oil and filter everything was done to that including changing the air in the tires .never will I ever go there again they got me once good but not again ..held my mower hostage until i paid.. had to file a claim with the BBB for a 50 hr oil change only . this is a new mower with only 48 hours on it. I am in my seventies for the way i was treated i had to have another GENERAC. Dealer install it for me

I have always had a good experience there

What a great investment in our home! We purchased a whole house Generac generator last year. Midwest recently came out to do the annual service. We are happy with the whole process of purchase, installation, and maintenance. I would highly recommend a Generac purchase from Midwest Equipment to anyone!

I have a 25 ton log splitter that the screws holding on the handle to the hydraulics snapped off. I was told it would take about a week, and given a quote on the phone.To my surprise, the manager (kevin) called me back the following day, and told me that not only was it ready for them to drop back off, but that the bill was HALF of what the quote was, as the mechanic was able to get the pieces out much more easily than he thought.They are honest, hard working, and their work is high quality. I would recommend them to any of my friends.

Very reasonable, friendly

I brought my mower in for a simple repair on Tuesday and by Saturday they have not cared enough to get it done. It is a 10-minute or less repair. The worst thing about a business is when they dont care about their customers. Minimum charge for a simple repair is $42. Midwest Equipment is the wrong choice for mower repairs.

Helpful and knowledgeable staff. Friendly customer service.

They did a great job fixing my Husqvarna.

Great place to get all the parts and equipment you need to do your job..

I was told by 2 different employees on 2 different occasions to bring my mower in to repair an oil leak as it will be under warranty. They even took my serial number and double checked. Went to pick up mower and was handed a $173 bill. I was told that Ferris would only cover half of the labor. Why wasn’t I told this beforehand? When I complained I was told I should be happy since they were able to warranty the replacement of my starter that worked fine when I dropped it off. To top it off they removed the dealers stickers from where I bought it, damaged my paint and left the glue residue. I will never step foot in this establishment again! I will be sure to tell my friends and family also!

Explained my weed whacker problem and was able to speak directly with the tech. Carb rebuild kit later and back in business.

Had trouble with my rider mower steering for past 2 yrs, then unit wouldnt start. It was out of warranty so manufacturer wanted over triple what Midwest quoted me. The end amount was even less than the quote, which made me even more happy! To top it off, they even offer pickup & drop off service. They handled my problem as quick as I do for customers, because no one likes down time. I great job Midwest! Highly recommended!

Great staff in sales and service. The owner is honest and tries to provide the best service possible. I love reading the reviews where people think a fix is soooo simple and shouldnt charge $30 or $40 for such a simple repair.....if its soooo simple and easy to fix, then do it yourself. Keep up the good work.

Did a Great job on my snow blower.

Great service! Highly recommended

They get all the parts I needed in a timely fashion

Large line of equipment and a excellent service department.

Great selection and friendly service.

AWESOME CUSTOMER SERVICE. I WOULD SUGGEST MIDWEST EQUIPMENT TO ANYONE.

Kyle was very polite and helpful. Very good experience.

A technician, Todd, came to my house to work on my Generac stand-by generator. He was patient and methodical despite the bad weather and was also a good teacher showing me what I need to know to properly maintain the generator.

I called to see if they had a lawnmower part, was greeted like an annoyance. I told them the brand (craftsman) and was told: well they dont make engines, you need to find out what kind of engine it has. I said well, if you dont know, I guess Ill go figure it out myself. He replied Ok and hung up. I called Weilands, they knew right off the top of their heads.Personally, I cant stand dealing with people who treat you like an annoyance from the first contact, then do absolutely nothing to help you in any way. Do they want peoples business? Or is this the kind of place where customers are just the pain-in-the-backside they have to deal with?Ill never go to Midwest Equipment for anything.

Excellent service, prices and people!

Friendly service always

Very rude and not willing to look up parts. Seemed irritated that I did not have the part numbers so I looked them up for them. This has happened to me a couple times there

Very knowledgeable, fair pricing and helpful.

Great place knowledgeable staff

Good knowledgeable staff very friendly

The service is excellent

My blower ran bad for two years and it finally runs like it did when I first bought it. I admit, I had to bring it back a couple times but after getting the run around from several different places for two years, and having a blower that did not run to its full capability, I did not mind. Let me add that when I had to bring it back, I was not charged extra.

Very poor service. I stood there one day for 15 minutes to pick up a sharpened blade while the service rep talked to another customer about their favorite places to buy gas. I walked out and he never said a word. Ill have someone else pick it up and Ill take my business elsewhere going forward.

Best service around.

Top of the line service!!

Great service and products

Always pretty helpful

Best service around

Great

Helpful