I like Victory Chevrolet, and Dennis is my service person. He really takes good care of me. He worked with me to get an extremely expensive repair done for as little as possible, utilizing coupons etc. I appreciate this extra service.They did a 200,000 mile service on my Chevrolet Silverado and a transmission repair. I would’ve given them a higher rating but I think it’s important that you get excellent service across-the-board and that they’re watching out for you. I would think if they weren’t going to lubricate the doors that squeak or change the wiper blades that clearly needed a replacement that they would let me know. but not a peep. I spent well over $2500 on it this time.Also my truck was just cleaned before it came in and they had to keep it for a week and a half due to a back ordered part, so when I got the truck back it was filthy. I asked about that and they said we can’t wash them because of a water shortage. although the automotive washing places are still working. Well if they told me that at the beginning I would’ve understood or if they gave me a $20 coupon saying we’re sorry I would’ve felt a lot better. I would’ve felt like they cared more.

I made an appointment for 9:00 am for an oil change and tire rotation. This simple service should have taken maybe 1-11/2 hours. After dropping off my truck I looked in the shop area and it didn’t look like a busy day with several lifts empty. I was told it would be done by 4:00 pm that day. I didn’t need my truck that day so I accepted that estimate. I called in at 3:30 pm to see if it was ready . I was told that it was not and would not be done until the next daybecause the technician assigned had other jobs to do and couldn’t get to it. This answer was unacceptable. The employee that checked my truck in was apologetic but offered no solution to the problem. Again unacceptable. In addition to this after picking up my truck the next day I found black grease on the door handle which I spread to other surfaces before I realized it. Again unacceptable. This shop has issues ! I bought this truck from this dealership and have had all services done here. I have been considering trading up soon that will not happen now. I will no longer be doing any business with Victory Chevrolet and will express my disappointment to all I can.

My battery failed in early am. After AAA jump, I drove to Victory and they got me in and out in just over an hour even though I was not expected. Dennis always provides about average service to us for years. Victory is to be highly recommended.

Terrible experience. Was at the dealership shortly after a Tahoe was taken off the truck, was told the keys were not able to be located that I could buy the vehicle site unseen however if I didn’t like it upon seeing it the next day I couldn’t back out. I could be there ten minutes till 9 am the next morning to start the buying process and the keys would be found and it would be sure to be “inspected.” As I was told I was there 10 before 9. See the vehicle start paperwork and in the middle, was told sorry I cannot sell this vehicle to you. Someone is coming from a couple hours away. Even though I was PHYSICALLY there signing paper work. This person that had not put a deposit down or done any paper work nothing had priority over me! This place was a joke and obviously picks and chooses who gets to buy their vehicles!!

I had waited a week for an appointment and when I arrived to drop off the car I was told the EV mechanic was not in. They would try to get to it tomorrow. The next day I got a call and was told it would be at least another day before they could get to my car. On the third day when I was told they hadnt gotten to it, I said I would pick it up and take it elsewhere. As I was driving over to get the car they called and said the service manager had gotten it into the shop and they would call me back before the end of the day. They called later in the afternoon and said the noise I was complaining about was normal and all the other Bolts on the lot do this.When I dropped the car off I had the service writer sit in the car and made sure he could hear the noise. The car was perfect until after 7000 miles with no noise in the steering column.I am 75 years old and have purchased and had repairs done many times at various dealers. None was as frustrating and disappointing as this one.When I dropped off the car and was told the EV mechanic wasnt in until the next day I have reason to believe this wasnt true as my neighbor dropped her Bolt off that morning for a Battery recall and was told the recall work had been done but the computer had frozen. She got a rental car until the next day.I have recorded the noise the steering makes, and have an appointment at another Chevrolet dealership next week to get the problem fixed. It is still making the noise. Anyone in their right mind would never buy a car that makes this noise as NORMAL.If the service department knew they couldnt work on my car on the day of may appointment they should have called and rescheduled. I felt I had been given the run around for three days and when they said all Bolts do this, I knew this dealership would never get my business again.I live in the town where this dealership is, and purchased the car from them. I had a very positive experience with the purchase, however this incident has caused me to go elsewhere for service and my next new Chevy Bolt. I have never written a negative review before and dont expect to in the future as I cant imagine other dealerships treating a customer like this one.

My service manager was the most honest service managers that i have ever dealt with. I wanted new brakes installed on both axles of my truck as the truck was at almost 100,000 miles with the original brakes. I had told him to replace the brakes regardless what shape they were in because another shop had told me it was time. He called me later in the day to tell me that all my brakes had been measured and were still like new even after almost 100,000 miles. His honesty will have me driving past several other Chevrolet Dealerships back to Victory Chevrolet in Petaluma Ca.

John in the service department was super helpful and patient even when a lot of customers needed his help. I’m definitely going to bring my car there to be serviced in the future.

Great service. Fernando is the Man. He is one of the best service writers I have ever dealt with. Great Rep for your business.

Service Writer John Cox did an excellent job. Due to Corvid 19 restrictions shuttle service was not available. The Buick is my only vehicle so I had to wait at the dealership. At Johns request your staff was able to complete this extensive service in 2 & 1/2 hours. Their effort is much appreciated.

The truck we purchased developed a significant and costly engine problem within 30 days. The dealership worked with us to get the motor replaced to both of our satisfaction.

Appreciated getting my car back earlier then I was told it would be done. Overall a good experience - thank you!

I was not pressured to buy I was asked what i would like to see, the salesman was very forthcoming about the lack of trucks but showed me what they had in stock, & they had the truck that i was looking for in stock

A great experience today... Terry McCarter is a zero pressure guy... Even though I didnt leave in a new car I left appreciating the dealership... When I buy a car itll likely be from Terry at Victory in Petaluma.

Buyers and sellers be warned. 15 days ago this dealership ‘bought’ my white 2017 Silverado truck, great tires and an aftermarket rack on the back for 22k. I gave them the title on the spot and we shook hands assuming they would pay me within a day or two. In an hour it was marked up to 28K and posted with clean shots ready to be sold. They have still not paid me.This review is a warning to all consumers who have a choice which dealership to do business with. Victory Chevrolet is dishonest and cannot be trusted. Managment on all sides from sales to finance are unaccountable and unreliable. THE BEST ADVICE I EVER HEARD WAS HANDLE ALL AUTO TRANSACTIONS THROUGH A REAL BUSINESS, LIKE A CREDIT UNION, not a dealer. Certainly not Victory.

I came in to check out a ctsv today. Eric the salesman was really helpful. He made great suggestions and asked questions without being pushy. I didnt end up buying the car as I want to think on it but my experience at Victory was top notch. I hope his boss and the owners see this.

Great costumer service, pleasure doing business with Mr. Cox, thank you guys

John was awesome! He was personable, knowledgeable, and helpful. He kept me updated on the repair process and they had my car ready super quick. The whole experience was easy and fast!

Service done on time and car was ready for pickup when promised.

It is always a great experience to take my car for service at Victory. They are totally pleasant and courteous, and the service is efficient and reasonably priced.

Horrible customer service. Talked a deal over the phone and as I was driving I get the call that they are selling the vehicle to someone that drove 3 hours for it. They need to work on communication skills within their team to be on the same page of who is selling what before they start doing deals on the same vehicle with another person.

I very rarely write negative reviews, but some experiences make me wish that we had negative stars to indicate the businesses which really deserve them. Vampire (I refuse to use a very positive word to describe this place) Chevrolet service department in my one and only experience I will EVER have with them deserves negative 5, not positive 1. I took in the used 2017 Bolt EV I had just purchased to have them do the oops we made a mistake software update which will cost Bolt drivers 10-15% of their estimated driving range, by limiting the charging to under 90% of capacity. I also had a problem with the charging function of the car, being unable to change it from Immediate to Departure which I need because I only charge from midnight to 7 AM when my rate is the lowest. I also had a key fob remote which would not work which I wanted them to check, and reprogram if necessary. He said that would be $76, and the charging problem would probably be covered under warranty but he put a $200 maximum on parts and labor. First, they couldnt manage to take care of these 3 simple things in a full day, from 9 AM to 6 PM and I had to call to find out that they would not be returning my car until the next day. What could I do? Wait them out. And, they came through as yet another experience which teaches us NEVER TRUST A DEALER SERVICE DEPARTMENT! They ended up charging me $99.56 to find out that they couldnt reprogram the remote, and $77 TO DO NOTHING (in Dennis own words) to the charging problem which he was astounded to see had fixed itself when I checked it. But they still charged me $156,56 to DO NOTHING. STAY AWAY FROM THIS PLACE!!!!

The staff was pleasant to speak with and they fixed my truck in a timely manner. Drop off and pickup were easy.

Bought a suv today from Eric the salesman. Customer service was amazing and friendly staff. I would definitely come back in the future.Thanks

John in service was amazing, very friendly and thorough. I will definitely come back to see him next time my truck needs service

John is very professional and finished my truck repairs ahead of scheduleI am very happy with John and Victory DealershipWe have purchased my trucks from them

Parts department did a great job helping me

I am beyond satisfied with the car buying experience at Victory Chevrolet. No games no B.S. the entire process was professional and all dealerships should strive do business this way.

Top notch customer service!

Easy and fast at the counter. My service rep was excellent!

The technician did a great job.

Fernando the service writer is great, he always takes good care of me

John at the service desk was very helpful and very easy to deal with explaining everything.

Staff was professional, service was great, work completed on time. Nice to see a company complete work as promised.

Scheduled an appointment on the app at 8am for an oil change that shouldn’t take very long didnt receive my truck until 430 pm completely horrible then was told I couldn’t wait there nor was offered a shuttle ride home anything

Nice staff. A bit pricey trucks

My rep was very kind, but I come in for a recall and I was covered under warranty? Thanks, I guess. I have to go all the way down to your dealership for a recall and you guys cant ever cover a tire rotation? Thanks again for nothing.

Thanks to John I got the great service. John was friendly, knowledgeable and professional, I spent a minimum time for the visit. The problems with car are gone, Im very satisfied.

Great staff. Always helpful and attentive to my vehicle needs. Great job as always.

Scheduled me quick, fix the problem fast to meet my needs, friendly and professional

Service department, Bill McAlister was excellent, a 10. My salesman Clint Kirby was excellent, a 10. Finance manager/ loan department (shaved head) was horrible, dis-honest and devious, a 1. The Finance manager tried to get me to sign a contract that had a much higher interest rate on it than I would have gotten from my credit union directly, by at least 2 pts. I told him it was excessive and I knew it as I had already set up a deal and always do with Redwood Credit Union. My fico score was 836 before the purchase, lower now because of the new loan. He told me no to worry about it, to sign the loan documents and if the bank had a lower rate he said they would give it to me after they received the documents. That would have never happened. The loan docs are a contract that state right on them the agreement is non-cancellable and there is no cooling off period and they have a stated contract loan rate written on the first page of the document. We argued over this. I actually got up and walked out. I did not return until he made a new contract with the banks advertised rate. He was within one inch of killing the deal. He agreed to make the changes in writing after I walked and refused to sign at the higher rate although he kept trying to verbally promise a lower rate. I bought another car one year prior and was satisfied. I would buy another car here and recommend the dealer, service department and my salesman Clint Kirby to my friends but would have to strongly warn them about the rip off tactics and dishonesty of the finance manger. This bait and switch already happened with a wealthy friend and he opted to shop elsewhere. It just bad business.

As always, Fernando did a great job handling the service on my vehicle. The COVID-19 protocols that are in place made me feel comfortable dropping off and picking up my vehicle.

Fernando in Service went above and beyond getting parts ordered, doing small repairs, keeping us informed and doing all in a timely manner!

Very Friendly staff, John in the service department is a really nice person, helpful and efficient.

Guys are awesome, i bought a new silverado with a few recalls etc, guys were super peompt and professional, will buy my next truck here if its a chevy

After waiting days for a spare set of keys that they said they would cut, I decided to head down and see what the hold up was. They gave me the run around for over an hour just trying to get a spare key cut. They said they would cut me a spare over the phone and gave me a quote. When I got there in person, they absolutely refused saying it was against federal law to make a spare key and even then, they wouldnt cut it. They would charge me for a blank key and tell me to go to a locksmith.... Yet over the phone they gave quotes and said that it wouldnt be an issue at all. Someone needs to give this place direction and teach them some customer service.

The staff at Victory Chevrolet are wonderful. Cathy was very helpful in scheduling and checking in the truck. The service was on time and my truck was clean. I will now have all my trucks serviced with Victory Chevrolet. I highly recommend them.

Both Bill and Dennis have always taken care of my needs without any hassle. I appreciate the service and choose to come to Victory Chevy over other nearby dealers because of this.

Customers serves is great, the personal is ther to help the customer 100% every time.

Great service

Pulled in with my 2020 duramax with 2k miles on it and check engine light on and they told me to go to autozone to get it read...great service..not

John was a great help, friendly, and experienced

Well stocked, very helpful and knowledgeable. Appreciated their service.

Have taken my Chevy to other dealership service departments in the area and had very poor service. Would definitely recommend Victory. Even with other dealerships being much closer to home.

Very friendly! Will return.

Great customer service, work was done quickly and according to scedule.

My girlfriend is a travel nurse, we travel from place to place for her assignments, we own a 2015 Chevrolet Duramax Diesel 2500 truck, we are from Florida but we are currently in California for the pandemic, our truck has had a catastrophic fuel system failure which we found out was an on going problem in the Years 2011 to 2016, the truck only had a hundred four thousand miles on it, factory warranty went to a hundred, but we bought the extended warranty which we thought was supposed to come into existence after factory warranty ran out, but for some reason it ran with the factory warranty this extended warranty took us within a thousand miles of being covered, we took the truck to Victory Chevrolet in Petaluma, which we thought was a reputable dealership, we had the repairs done, they had my vehicle for over 4 weeks during this process we had to rent a car for all this time, about two weeks after having this work done I noticed the rear end pinion seal was leaking so I had them do those repairs also, it is now five months later and I noticed a ticking noise coming from my truck it progressively started getting louder, and with this ticking noise exhaust fumes are leaking into the cab of the truck making it unbearable to drive, we are now in Santa Maria California this is where her next assignment is, its 5 hours away from Petaluma, I took it to homes Chevrolet in Santa Maria, I had a Diagnostics run they said the number 4 injector was leaking and it would cost me $2,200 to get this problem fixed, I said hold on I just took this and had all the injectors the complete fuel system changed at Victory Chevrolet this should be covered, I paid him a Diagnostics fee left went and called bill at Victory Chevrolet, he told me to bring the truck in which wasnt possible for we are now over 5 hours away, I then said I had this repair done at a Chevrolet dealership, for if I had problems I could take it to another Chevrolet dealership because we are on the road all over the United States, bill then proceeded to tell me to take it to homes Chevrolet and have them do the work I took it to homes Bill wanted them to run it as a parts failure, they couldnt do this because it was not a part failure, it was a installation failure, and they would not be reimbursed for the repair, Bill told me to go ahead and have the work done pay for it and he would reimburse me the money once the work was completed, so I dropped the truck off, later that day I got a phone call from homes Chevrolet they said the repair wasnt going to be as bad as they thought, that whoever installed did not torque to the proper sequence and they could take care of the problem for under $500 I said wow thats great thats a lot cheaper than the $2,200 you quoted me and they would have the truck done by the next morning, so next morning I rode with my girlfriend to work in the rental car and I walked to the Chevrolet dealership from there, went and dropped off the rental car later that next morning, only had car for 2 days not 3, sent Bill the receipts for the rental car the diagnostic fee and the repair which all totaled less than $600, bill assured me that I would get reimbursed for this, its been 3 weeks all Im getting is excuses, Ive called corporate Ive tried to contact the owner of Victory Chevrolet in Petaluma to no avail I find it insulting and shameful that a company of magnitude of Chevrolet, would try and take advantage of a first-line worker who puts her life on the line dealing with dying covid-19 patience every day, its bad enough you put out a faulty product, but then allow a dealership representing you, put out faulty repairs and double charge the customer is despicable anyone planning on having any work done at this dealership I would highly recommend that you think twice, and get a second opinion somewhere else,A last time Chevrolet owner. These people screw over first responders, no credibility, DONT TRUST OWNERS OR BILL SERVICE MANAGER, would recommend you find a reputable dealership and thats not this place!!!

Good 👍 👍

Generally, the experience was fine. I took my truck in for servicing and it was serviced. I brought a coupon in which was not applied until I noticed that the bill was higher than expected. It was than applied. I was also told that I would be given a multi-point inspection as part of the service (although I had coupon for that, also). I realized, after I had picked up the truck, that I was given no feedback on the inspection. I assumed, therefore, that everything was fine. I believe even good feedback on the inspection would have been appropriate.

I bought my 07 Tahoe in February of 06. I pushing 215K. Best truck I have ever owned. I have been disciplined about dealer service - Victory Chevrolet has handled my truck since day one. Dennis P is an outstanding service advisor. He makes sure all the services are done - they are always on time. A couple of times Ive needed immediate service before a road trip - Dennis finds the time to take care of me. Ive had other brands - the brand can be good but if the service isnt top notch - it makes a difference in how you feel about your truck. My Tahoe and Victory Service are the BEST.

Mark answered my questions and made suggestions without trying to manipulate or pressure me in any way. So much better that other dealerships sales reps.So far he has been helpful with after-sale support.

They are great to deal with in all departments. I have bought 4 trucks from them

I’ve brought my car in for service a couple of times. I can usually get an appointment the same day. The staff is very friendly and follows up on their service. The location is convenient. I used Platinum Chevrolet in the past and have had very poor service. So I’m glad to be able to use Victor.

I GOT THE BEST SERVICE BY FERNANDO TORRES

Great and efficient service. As a woman it can often be difficult to find a shop that does not lie or try to trick you. Victory Chevrolet Cadillac has always taken care of me and my vehicles.

They were very pleasant, timely, and courteous. For the purchase it was great, no pressure, easy test drive, no games with the sales team. There was a little confusion about some exchanged email negotiations, but as soon as I pointed out the oversight they immediately honored it with no attempt to wiggle out. Ive bought several new cars in my life, and this was straight forward and honest, as the process should be. Do your homework, know what you want, set a reasonable price expectation and go in and negotiate, or use True Car or similar, and save your self the poker game process, either way, high marks for Jose, Rick, Mark and Christi. Thanks.

Terry Mccarter was an excellent salesman. I particularly appreciated him setting up my phone & further training about the vehicle, besides his great demeanor.However, I was not comfortable with how the signing of my lease went. I did not understand the way the lease was written. I did not feel my attempts at understanding were successful or were met with skill or patience by the lease person. I had to ask for the manager to come in to explain it & hence, did not feel very good when I finally left the dealership. It left a bad feeling where I had hoped to be excited & happy about the experience.

Friendy folks - but not much difference from all car dealers. Their profits are first no matter what they say.Hopefully you knew this already. They really say they are working for you and they are really good on the sincerity side. Hopefully, you know better.Place is clean, good service, nice people just look out for your self!

I met a very professional and respectful gentleman by the name of Terry Lee McCarter. He was very thoughtful and helpful to my needs and concerns about purchasing a Cadillac. Because of his kindness and understanding, I will more than likely purchase the Cadillac from this dealership. Unlike the slow lack of respect and response from a sales person at Enterprise. I definitely recommend anyone considering purchasing a new or used vehicle speak with this person

Removing a license plate frame on a car that comes in for service and replacing it with one for your dealership without the customers permission is unacceptable, unethical, and inexcusable.Yes, Im well aware that I had a plate frame for another dealership on my car. It was a dealership in Arkansas where my parents bought the car. It was still there because I wasnt ready to replace it. Sure, it seems trivial, but it was part of the car as I inherited it from my deceased mother. I know it sounds silly, but in the end, what advertisement goes on my car is my choice: not yours.I am not a rolling billboard for your business, and I dont have to bring my car for service at the dealership. I certainly dont have to bring it to YOUR dealership and Ive of half a mind to never do so again. This was only the second time Ive ever set foot in there, so Im hardly a regular, and it might very well be my last.Im also a little insulted you told me to bring it back up there and youd swap the frames back out (since you did, at least, leave the old one in my back seat). I may be a woman but I can use a screwdriver. I dont have to drive all the way across town to have you do it for me.Your service was quick and good. Your prices are fair. Your service advisers are pleasant and courteous. Its just a shame that your service technicians have - by their own admission - a policy of altering peoples cars without getting their permission or disclosing it.

Victory Chevrolet boy let me tell you. If youre a woman and youre trying to get something across to them what you need done with your car. They will do something totally different and not listen to you, if youre a man and you tell them what to do more than likely Ill get the work done right without taking it back three times. I dont think the customer service for the parts and service department is the best

Love Chevy my whole life, Victory Chevy service department will brake your car and blame you. Stick up for yourself and make them fix it. Santa Rosa Chevy people are very friendly and HONEST.

Bought my Silverado here and was very happy about the way we were treated and still are being treated

I have to bring my Isuzu truck to Victory Chevrolet because they are “THE ONLY” authorized dealer within a 40 miles radius to perform warranty work. After the service department tried to convince me I needed a new Injector pump for mere $7500 on my truck I decided to get a second opinion. The second opinion performed the repairs for $430 and was informed the injector pump was not needed. The truck is running fine.As a result of the $7500 recommendation that was not needed I gave Victory Chevrolet a bad review on a internal survey conducted by Isuzu. Victory Chevrolet’s Service Manager now refuses to provide me the warranty work needed on my truck as ramification of the bad survey.Victory Chevrolet is out for one thing and one thing only $$$$$$. Victory Chevrolet’s service department is uninformed and provides terrible customer service. Victory Chevrolet bullies customers around and and prey on individuals that are uninformed. Due yourself a favor if you use the Victory Chevrolet’s service department...get a second opinion!!!!!!!!.I’m looking forward to my 40 mile drive to my new repair shop.

Camaro 50 Is Off The Hook

They were able to find out what the issue was with my On-Star unit and get it fixed all during the week before Christmas. My truck had to wait an extra day, but I am very satisfied with the job they did at victory. I am very thankful that they got it done before the holiday.

Service was fast and well done

The mechanics do good work and the staff are all friendly. They will give you a ride when you drop off your car as wellPrices are in line with other shops. They are honest and have loyal customers as a result

One of the worse dealerships I’ve EVER had to deal with.The sales person Sam kept giving my boyfriend and I different information and different prices. We went on a test drive and he took our licenses to take photocopies and never returned my boyfriends license.Called back and Sam said he lost it. It’s been over a month and we never received any Information about it and every time we call management they don’t answer. Would not recommend to ANYONE.

I drove for an hour from San Francisco and plan to buy an Isuzu Turck here. Salesperson name: Ryan. I dont see any sincerity in selling cars. And give me a background check! Let me fill in the whole process, and he will do his own thing. Nothing helped me! I didnt understand until I finally found someone to help me! And tell me to wait for his phone tomorrow after filling it out! Its been two weeks now. I already bought the car from other salesmen! No one has called me yet! I think this is a waste of my time! It is hard to imagine that a sales process is so difficult! You buy a car here and it malfunctions. Its even worse if it comes to repair!

Fixed all waranty issues. Advised me to change my rear brakes. Nearly 2000$ was quoted...fml

Fernando in service is always very helpful and very informative. I live in santa rosa and always take the drive out to Petaluma just for the customer service.

Once I bought my truck the attitude changed. I had to take my in truck in 3 times in the 1st year. I Had the cloth seats converted to leather on the truck I bought through the dealership. My heated seats now dont heat up. After much frustration and 3 trips in, I was told the seats are operating as designed. I was told that since I modified the seats GM cant help me and the dealership would have to make any concessions. So now I have a surgically fused back and no heated seats in my work truck. I asked Victory to put the cloth seats back in and they refused. Victory showed me a bulletin on the 3rd visit showing that GM was receiving complaints that heated seats were not heating up like previously owned GM vehicles, which is my situation. I now have a vehicle I dont want! Terry and Mark were not helpful at all!

Fast and reasonably priced.

Thank you very much for all your help and service, youre a great team!! I appreciate it, Gena Halbe 😅

The service was great. Dennis at the service desk often updated me on the work progress of our vehicle. My only complaint was that the techs left grease prints on the c pillars and vanity mirrors. Thank you for your work

Friendly, polite, on-time, prompt

All the staff were courteous. I was offered a ride home while my car was worked on and, they came and picked me up when the car was ready. All the staff I dealt with were awesome, they seemed to love their jobs!

Very polite and friendly staff

Excellent customer service. Able to get my car in for scheduled maintenance, and was able to accommodate my late work schedule with after hours drop off. Car was finished and ready for pick up earlier than expected.

Dennis Pawlowski has been helping me over the years and has my complete trust on any and all of my vehicles. He has a great understanding of my schedule and how I need my vehicle as my daily driver. I can count on Dennis calling me and saying the work is complete and ready for pick up.Service is always good, if I need a shuttle or a rental, they have one available. If the part needs to be special ordered or is on back order, Dennis makes it a priority and will schedule me as soon as possible to get the warranty or maintenance done on my 2500HD Silverado.

Juan was my salesman he was wonderful explained everything about the car and got me a wonderful deal...I bought a 2016 Chevy Cruse. It was a great experience and everyone there was very nice and helpful!!!!

Complete dissatisfied with service department! Did not complete work as requested, was told vehicle servicing was done, came to pick up vehicle and found only 3 small items were addressed! Also used vehicle was advertised with floor mats, and the vehicle had none! I requested and was documented at time of purchase that they would also give me a detailing, all I had to do was make an appointment to have done.... this is because the vehicle purchased was dirty inside and out when purchased! This was not done! When brought in later for detailing, I was told it was ready to pick up... to my disappointment, upon picking up the vehicle... the detailing was not done.. not inside or out! Was told after picking it up, after they had it an entire day... that the service department had a disconnect with the detailing department! Asked to have GM give me a call, and again to my disappointment was never contacted by GM... only got a call from Service Dept. Manager. I again requested a call from GM, it is now 4 days later, and still no return call!

My family had a terrible experience with this dealership. They are dishonest and unprofessional! We came in one day and described the vehicle we were looking for. Jerry (the car sales man) showed us around, we test drove the car and went inside to talk numbers. They didnt have the vehicle in stock but said that they will have no problem getting it within two days. Jerry went back and forth 10 times to the sales manager for every single question/answer until finally he came out with the info we were requesting. The manager didnt come out once! They said that they had found 4 cars that were in our price range and had options we were looking for. The numbers seemed high for the lease so we left. The next day, we took the kids and were shopping around all day at different dealerships for a better deal. By the end, it started to look like the Victory Chevrolet had the best deal. We had one more dealership to visit but called Jerry back and said that if they can do a good deal for us we will turn around and drive straight to them and sign the papers. We finally negotiated a number that all of us were finally comfortable with. Off course he had to run it by his manager a million times but ultimately we had a deal. We were all the way on the other side of town so we drove one hour to Petaluma to wrap up the deal. We got there about 5:40pm, Jerry made me fill out the paper work in order to run my credit report, talked about his family then he went back to talk to the manager. Finally it was about 6:20, the kids were tired, cranky and restless by that time, Jerry comes out, makes little talk and tells us calmly that the manager is not able to get a hold of the dealership where the car is located because it is after 6 and all dealerships close by 6. He tells us that we should go home and his manager will secure the car first thing in the morning and Jerry will give us a call back no later than 12:30 the next day. He assured us that the car is available and worst case scenario if it is not available there are 3 other cars just like that one. We left feeling uneasy and confused as to why they didnt make sure to secure the car sooner and waited until the dealership closed to call them. The next afternoon, 12:30 passed and I heard nothing from Jerry until I emailed him for the update. He told me that the manager is still working on it and will have an update very shortly. At that point, we knew something is fishy. I contacted Jerry a few more times, to which his only response was that the manager is still working on. My wife was getting a little frustrated so she decided to go directly to the source and call the sales manager herself. She was told that he is in a meeting and will call her back. Needless to say, she never received a return call from the manager. By around 3pm, Jerry sends an email simply stating that from what he has been informed, they cannot get the vehicle. He asked the sales manager to view other ones, and he stated there are none. No explanation, no apologies... I called Jerry very upset as you can imagine, asking for an explanation. He had none. He had also said that at this point there is nothing that they can do for us. I was very upset that they ran my credit the day before after I specifically asked not to unless we have a firm deal. From what I overheard, it seems like the real reason was that they mistakenly underestimated the lease amount and were no longer willing to honor the amount that we had negotiated. Again, there were no apologies, no calls from the manager to try and make this right, nothing! They are very dishonest and unprofessional group of people who have complete disregard for peoples time and apparently do not place customer service as their priority. My family, coworkers and friends will never step foot in there again.

2 hour repair took three drop off attempts and as many days to complete. It was covered under warranty so seemingly not a priority for the dealership. Will now be using the Santa Rosa dealership.

Thanks for the great work!!!

Good

All I had to get done is have the electronics tested and it took them an hour just to get my car in the garage when I had an appointment. Then the paper said it would be ready by 4 which it shouldn’t take that long. Also they don’t have a nice room to sit in I wish I would’ve went to the Novato Chevrolet so much nicer. I don’t have time to wait at a dealership all day for something that takes like a half an hour tops to check.

My visit on 04/16/18 was very satisfactory and the vendors were very kind to me, especially the prices of the cars are very accessible.

Great place to shop for parts, accessories or a new vehicle. Service department is fast and the employees are very friendly too

When you need something done and you have a lot of time. Go to Victory.