Because there was a sticker with a phone number attached to the opener, I called to have the garage door opener looked at due to it’s sporadic operation. In short, the people I talked to were very courteous and set up an appointment within two days. The appointment was for three o’clock, yesterday I received a call asking if would be acceptable if they got here sometime before three. I received a call this morning from the technician Steve M. saying he was ahead of schedule and if it was permissible he would like to come and look at the opener around 11:00 o’clock. He was very professional but courteous, quickly determined the problem, changed the circuit board, reset the remotes, lubricated the track, spring, rollers and sliding guide. He wished me a Merry Christmas and was on his way to the next job before twelve o’clock. I was totally pleased with the service.
Roger called On Track on Saturday because we noticed that the cable on the right side of our garage door was frayed. They made arrangements to have someone here on Monday since they were closing for the day.Robert came about 8:00 am on Monday and he fixed it right away.He was very efficient. He put new cables because both sides were frayed. He checked every part out & oiled everything.We were pleased with Robert’s expertise.We felt confident our cars were safe.On Track is a great, trustworthy company that we highly recommend!
We ordered an RV garage door. Nate was very professional. Provided a fair price and came by and double checked the job prior to order. They showed up on the day promised and completed the work. Great communication from start to finish.
I have used OnTrack Garage Door for 7+ years. Friendly office staff have always gotten me an appointment when I needed one and their prices are great. Service technicians are knowledgeable, courteous and efficient. I honestly cant say enough nice stuff about OnTrack. I highly recommend them!
Professional, on time and perfect pricing. DJ came out early morning after our call for help as we thought our door was coming apart due to age. He assured us it was not as bad as it seemed and that it was just an old door and surprisingly working quite well for its age. Received estimates within 48 hours for cost of replacing both doors with automatic ones and it seems we will be doing that deal quite soon. An excellent experience that I hope will last a lifetime...
From the 1st phone call to inquire about having a garage door opener installed, the job appraisal to install I am pleased. The opener was just installed yesterday but the installer made sure to let me know he will help if any help is needed or problems arise. Thank you OnTrack! I will finally be able to use the garage and even park my car inside.
After receiving bids from many garage door repair companies I chose On Track. This turned out to be a great choice. The installer, Conner showed up early and had my new unit installed in less than an hour. He took the time to show me the functions and even set openers from the other unit to work with the new unit. There was no change in the phone quote and the final price. I would highly recommend On Track and will use them again.
Derrick was great. First he looked around and explained the examination he was going to perform. He then showed me what he found and explained my options. He did not try to up sell me to the highest price. When I agreed, he got right to work and completed the job promptly. He even sent a photo before and after. He then told me what he had done and explained the charges. The charges were quite reasonable. By the way, Derrick kept a safe distance and wore a mask. I am 100% delighted with OnTrack Garage Door Service.
I was very impressed by Robert!R knew what he was doing, didnt waste time, but was still able to carry on a great conversation about sports and food!Replaced the logic board, main gear, reprogrammed both cars opener and changed the battery in the touch pad on the outside, for a very reasonable price of $295!If use them/him, if we have any other garage y problems!
This is how a business should be run. Fair pricing, excellent communication, no hassle. The installation crew showed up when scheduled and completed the work professionally and definitely gave the impression they cared about my installation. I would recommend OnTrack to anyone.
Excellent service! We replaced the springs and several weeks later the garage door was making noise. OnTrack came back out and serviced the door and replaced a roller at no charge. I have been using them for over a decade now. Highly recommend.
Prompt and friendly service. Everything was explained in plain English and in a way that made sense . Steve was so nice and did a great job. He was also timely! From the first phone call to the company to the final payment for the work done, I couldnt be happier
The OnTrack service man was here this morning to fix a noise we had noticed in the door when it was opening. He was on time, courteous, knowledgeable and had it fixed in no time. We made the right decision with going with OnTrack.
Excellent work by Steve M. Prompt, friendly and very knowledgable. Got right in, fixed the issue and charged a reasonable price for the work. Also took the time to provide some quotes for additional work we wanted to do, but most importantly didnt try to up-sell us on things we didnt need. Highly recommend!
Derrick arrived in the time slot I was given and immediately assessed the problem and began the repair. Within 45 minutes he had the garage door operating smoothly and all the dings in the channels straight. He was most professional and very knowledgeable. He is a credit to the company.
Second time having On Trac replace garage doors for us. These people are Great!! Highly recommend their services. Conner was our installer and he did a nice job on everything. Hauled old door away and cleaned up area nicely. Even swept the floor!! Kudos to all involved including the sales and office personnel. Very happy to 30 plus year door replaced.
Had my doors replaced a couple months ago and they were on time, on cost, installed in one day, and the work area was cleaned up properly. Overall awesome experience and fair price.I heard the doors creaking a couple months later and they sent out a tech the very next day who was really informative and sorted the problem out in 10 mins. They stand by their work 👍🏼
Awesome company with a high level of customer service and fair prices. I will recommend them to everyone I know. Thank you OnTrack!
Installer/service person was the best. Happy with replacement garage door opener, LiftMaster model 8010.
Robert has been great! Very thorough, professional and friendly! He went the extra mile both times here!
I have used On-Track for my own properties and for commercial projects where I have been the construction manager. They are always professional, there are rarely any issues, and when there are they are taken care of immediately.
Great (real) service starting the prompt answer to my phone call. To the friendly voice on the other end of the phone, who took my call and booked my service call for the same day. To the service guy who arrived after calling me to let me know he was on his way.Wow! Well done! You folk truly know what the word service means.
I’ve used OnTrack for 21 years. Always easy to schedule, they show up on time, and even give you a courtesy call when the tech is on the way. Steve is one of their techs that always delivers exceptional service!
On Track is a very professional company. Always on time, always does the work correctly and completely the first time. We have used their services for years and we highly recommend On Track.
I’ve used On Track for years on multiple buildings at multiple sites. Since day 1, they’ve been fair, thorough and professional. Derek was great today, just like every other On Track tech in the 14 years they’ve been helping me. Thanks again. Stay safe.
The technician, Steve M, was on time and very knowledgeable of the situation. He was very efficient and completed the repair of spring replacement very quickly. I highly recommend On Track service.
Darek did a great job of straightening our doors lowest panel, getting it reattached to the track, making the door look presentable and work again. He was the person who originally installed the door almost three years ago. It is great to see continuity within a service organization. The OnTrack Accounting department sent me an Invoice to PAY for the service AFTER I had paid Darek, while he was still here at the house but after he had completed the job. That was totally unnecessary. If anything It should have stated that PAYMENT HAD BEEN MADE.
Excellent service from start to finish. Professional, courteous, prompt, efficient staff and the job was completed in less than 2 days. Highly recommend OnTrack Garage Door Service.
My garage door was noisy (opening and closing) and making a really loud crashing noise when closing. OnTrack did a service call and tuned up the garage door openers. A couple of days later the really loud crashing noise returned. OnTrack made a couple of trips to my house to catch it while it was happening. Im so appreciative that they gave it this level of attention. The garage door is now fixed, and whisper quiet! Everyone at OnTrack has been on time, professional, and friendly.
Called for service and was scheduled the next day. Steve was great! He was Professional, thorough, and easy to work with. Great job and excellent company to work with! 5 stars for sure!
On time, made repairs as needed, very professional technician, very fair price,, highly recommend.
DJ arrived when he said he would be. Did the job professionally. Found the problem with the door and fixed things Inwas not aware of. Very pleased with this company.
Did good job service truck was a nicely mannered person. New exactly what he was doing and all right tools. Checked operation of door. Leftarea clean took old park away. Thank you. Dennis Harrison
On time for routine check-up, efficient, found an issue, replaced part. and on their way. Very good service call.
ON TIME, FRIENDLY AND GREAT SERVICE TODAY BY 2 YOUNG FELLAS FROM ON TRACK...THANKS FOR THE SUPER SERVICE!!!
Excellent service and installer. The best garage door company in Phoenix!
Steve M arrived on time was professional and courtesy. He promptly identified the problem with my garage door opener. Within a short period of time, problem was fixed and he inspected for other issues. He lubricated door and was on his way....Great Job, Steve...You and OnTrack are highly recommended.... A repair I had been dreading, turned out to be a very positive experience....
OnTrack was quick and professional. They arrived on time fixed my garage quick and the repairman were great!! Ill use OnTrack again
Came out within two days, arrived on time, finished installation quickly. When I discovered lights werent coming on, returned, replaced lights. I recommend OnTrack highly.
Came out same day and fixed my door for way less than I expected. Technician went above and beyond to address issues I wasn’t even aware of. Really happy I stumbled across OnTrack!
Fast, efficient service. Great job.
Very quick response and a thorough maintenance and repair job completed at a reasonable price.
I am very please with my service. They got here fast (it was an emergency) and got the work completed quickly. The price was very fair!
Great service! I barely knew they were here. Very friendly service tech that knew what he was doing.
Fast, friendly service. Technician Steve M was thorough, fixed the problem, and answered a couple of questions I had. He also happily switched out my LEDs, noting that they could cause interference.
Steve M could not have been any nicer. He actually arrived early but gave us a call to make sure it was ok. He was very professional and polite.
Thank you OnTrack Garage Door. I am no longer under the control of the Garage Door. Polite, Professional and Efficient. Thank you again.
Would have to say that Jonathan, Nate, and Brandon did a great job of quoting the door I wanted, doing an on-site inspection to confirm the door details were correct, and actually installing the door. Could not have asked for a better experience = particularly during our COVID-19 pandemic!
I am happy with my new garage door, although it took more time to install than I expected. The repair went very well
On Track answered my call with a live person that was pleasant who scheduled our door broken spring service with in 24 hours.Steve M is courteous, prompt, fast and answered our questions.
Steve M. was right on time when he said . He figured out the problem quickly, installed the new part and programmed the remotes and car transmitters for me . Lubricated everything and tested all aspects. Very pleased and I would recommend them highly.
Outstanding service! On Time and my doors look fantastic.
Same day service when my garage door spring broke. Steve provided fast, efficient, friendly service and our garage is door is now working great!
Technician arrived on time and was completed in 20 mins with the spring replacement. Steve M was the installer and was great!
AWESOME COMPANY, THEY WORK THRU ANY ISSUES ESPECIALLY WITH ALL THIA PANDEMIC STUFF GOING ON, THEY ARE ON OUR TEAM GOING FORWARD FOR SURE. TIM P owner Pfeiffer Customs llc
Outstanding Service, attention to Detail!!! Steve M was Great.Installation was perfect!!
OnTrack was awesome -- got the work done fast and correct the first time. Well definitely be calling them again the next time we have a garage door need!
Very pleased with their service - they were on-time, efficient and friendly!
Robert was on time, friendly and efficient.
Quick, reliable and wonderful service, Highly recommended.
Steve is a great technician.
Good job!