I stopped by without an appointment and was worried by the sign suggesting that wasnt allowed. Despite my new reservations, I rang the doorbell with low expectations. David Stevens answered the door with a smile and welcome me in. The shop was clean and organized with cool examples of the machine capabilities. David, not a salesperson, provided the best sales experience Ive had in a long time. He was enthusiastic, knowledgable, engaged, and helped guide me to the solutions best for my application. Within 10 mins, Dave had literally demonstrated the machine on a sample I had with me. Talk about taking the guesswork out of things. Trotec, Dave is a gem.