Thank you very much Jennifer! I had problems with my phone and walked out with a new phone the process was very smooth. Got all my information transferred. Very patient

Excellent customer service. Sales associate Shirley was very helpful.

Staff was very friendly, was helped by Raul and Antonio. They helped me and my family get on a new plan and new phones. Great service. Three stars

Service with a smile. While they screw you! I knew it was too good to be true about the accessories being free. I am upset with the fact i was provided no paper work to overview before signing and could not be allowed to deny the product accessories because they were a “bundle” that was included for “free”. At the end they have you sign contract which all makes sense but the ending which consisted of accessories were not allowed to be returned... at this point i should have known I was getting ripped off. Turns out when I walked out I got my emailed receipt stating the taxes and my accessories, a charge of $159, for a charger, screen protector and case totaling 285-289 dollars. In conclusion I will be looking to take these guys to small claims for false advertising and not providing enough information on their “free bundle”. Avoid this location because they will lie to you with a smile on their faces. All they had to do was just be upfront and tell me i would need to pay for these and give me the option to refuse to make it a great experience. Victra, if you’re reading this take a lesson in customer service. Be transparent with your customers in the future to avoid such situations and please dont lie to us and take us for an idiot.

Raul helped me out great setup. I switched from T-Mobile because it was so dam slow after Verizon I’m downloading at a rate of 40mbs minimum. Great service. !!

Yesica assisted me with everything i asked for. She went above and beyond my expectations. This is my only go to place! Highly recommend this location and her customer service! Thank you!

Service has always been great here and no long lines ever. But Verizon is so expensive. It would be nice if they did something for long time customers.

Came in to get a new phone and I left a very happy camper thank you Yesica she was wonderful you need more like her

The manager at this store told me because so many people wanted the new iPhone12 that if I wanted it Id have to buy it with accessories, as a bundle. That is illegal and called PRICE GOUGING. It was the only store that had one left so I had to go there. They didnt know how to make the switchover from old phone to new phone happen so corporate had to step in and do it on their end yet the girl helping me laughed at me and was passive aggressive. The asst manager urged me to please give them a great review.

Great service ! Got assisted by Jennifer the moment I walked in store very professional and helpful thank you

Walked in got service right away. Raul was so amazing. Walked through everything with me. Told me about the deals that they were having. Even was attentive to my mom as well. He was just amazing. If I ever go back I will go back to see him and so will my mom. Walked out of there with a new phone n tablet.

Nay was extremely helpful, very polite and respectful. He answered all questions.Was very knowledgeable. Have been back a couple times and received excellentservice.

Very nice location and professional thank you!

Jennifer was an excellent sales representative at Verizon. She assisted us quickly, answered all our questions and guided us through the transition from T-Mobile to Verizon. She informed us of the excellent deals Verizon was currently offering. She when above and beyond! I would recommend going to Jennifer at Verizon in Pico Rivera.

Ask for Jennifer for quick easy service! Backed up my old iPhone and had it transferred to new one and new screen protector fast. Was out the door in 20 minutes all said and done 🤙🏽

Our rep Kenia was awesome. She was extremely polite and knowledgeable. I had cracked my screen and she got me a new phone and transferred all my data in less than an hour. She is an asset to your establishment.

Ruben at the Verizon store was very professional and knowledgeable of the products. Would definitely recommend this place to anyone who is looking to get new service or upgrade

Raul is such a knowledgeable and professional salesman . He took good care of us to provide our new iPhone 12 activation. I love to work with him again in the future. We need people like him to offers the first class and exceptional services.

Kenia was a very great help to me I honestly highly recommend her she gave me excellent service and was straight forward with everything and even managed to go the extra mile so I thank her again for all the help.

I was satisfied with the help I received. Young lady was very helpful and friendly. Thank you.

Need new screen protector since the one on my new phone broke. Set appointment and was told to just wait, no time, just told to wait around nearby. Waited for over an hour without ever getting any other messages. Watched for over 30 minutes as only 2 people are being helped and 2 employees are just standing around talking/on their phones. My problem is EXTREMELY simple to fix less than 5 minutes. I am currently still waiting to hear from them, but Ive already left and will never go to this location again. Even though it is within a 5 minute walk of my house.

Yes I was patient with my needs. Waited for me to make a decision even told me she would call me next day to make sure everything was okay and that I was satisfied. Her customer service was great!

Jennifer was Very friendly very helpful recommend this place to everyone’s around the area will definitely go again.

Andrew was very helpful and answered ALL our questions we had. He made sure to give us options and gave his honest input about what phone had better features. He didnt force us to buy anything we didnt want or need.

Fast easy painless. In and out with a new phone in under an hour. Very attentive to my needs. Not pushy at all on something overpriced.

Jennifer was so helpful and attentive. She also has a great personality...a plus these days!

Rubens professionalism and Attention to Detail as well as attention to me as a customer is one of the reasons I’ll be remaining a customer and will specifically ask for him in store.Ask for Ruben! .

Thank you Jennifer for all the help ! Lowered down my bill and walked out with a new phone highly recommend.

The guy was informative. Just make sure you ask the right questions so you don’t get tricked into buying extra things you don’t need

Made cash payment that was not applied. Had VERIZON agent call the store and confirm the payment was not applied. Instead of contacting billing immediately to resolve the issue, the Pico Rivera agent says she’s busy and will contact billing in 20 minutes...SMH 👎🏽

It was better when it was verizon since they changed to victra customer service is no more plus they offer you a $10 coupon for a good review which I gave them and was a trick the coupon was only good if you buy accessories over $25 dollars so here i am giving my honest review

Terrible! DONT FALL FOR IT!!

Yesi treated me and my pops super good very profesional and really friendly 🙂

I was greeted upon entering and reminded that someone would help me shortly and within minutes someone was helping me.very neat and clean inside 👌

Simple and fast service! Very friendly and knowledgeable!

It was excellent, Raul was a big help, even gave me his personal opinion on the products I had in mind . Which really helped me with my choice . Very helpful

Was assisted by a Jorden, Kenya. Exceptional Service. Prompt and courteous.

Raul helped us get the best value for our Dollar. He wasn’t just trying to make sale. He helped us save money and get the latest products.

Didn’t have to wait and had great service!

Kenia and Veronica were great ! Very attentive and professional. They answered all my questions and were patient.

He was very informative and provided my best experience so far at a cellphone store.

Kenia was excellent! She was very helpful and nice.

Kenia was great !If you need anything she is your go to person!

I had an amazing experience Raul was wonderful

Very friendly and helpful. Solved our problem in minutes.

Not good coustmer service

You were very polite and the service was good.

Associate was friendly and knowledgeable. She was genuinely open and answered all my questions.

Good service

She took the time to help me with every phase of my shopping needs!

Melvin answered all my questions & my wifes aswell. He was professional & friendly... The man deserves a raise!

Very polite aAlso very helpful and professional

NAY HELPED US TREMENDOUSLY.....GREAT CUSTOMER SERVICE

Great service,very helpful and quick

This store is the worst for customer service. I went in recently to ask a question on my moms new phone and was given NO help. I walked out feeling really displeased. Today 2/26 @ 730pm, I went in again for some help on installing my new update and the rep said, uninstall and that should work. Not even try it in front of me or anything. Then he sat down and was on his phone. I WILL NEVER STEP FOOT IN THIS STORE AGAIN

Good customer care, i didnt catch his name but he took some extra time to help me and shared some personal chat with me... that helps when we consumers are at the mercy of these big corps when we have to make changes to our service.

I was first helped by Sonny who was helpful, but then passed on to some unhelpful guy (not worth remembering name) was too much in a hurry, was going to have me activate my own phone, because they were closing.I’ve been to other places where they help you walk through the process of password lockouts! I guess this guy had a hot date with his couch.

Verry nice and helpful!

They were very nice and knowledgeable.

Way too expensive for what I need. Went with T-Mobile. Unlimited talk text and data in Canada US and Mexico!

Excellent Customer Service: DEAD SERIOUS.....called ahead to make an appt. Manager wasnt busy and took me right away as a customer. ......customer service was excellent and very attentive. Answered all my questions without any attitude or seeming annoyed. Very sweet and even hooked me up with ....honestly the MOST AMAZING perks. Would definitely come back!!!

Good service and fair pricing. Customer reps spent time needed to go over the plans details. All in all a very good experience.

Michelle was great helping me and answer all my questions..

Got all the information I needed helped out a lot

Dishonest service! Check your receipt before you leave. Was offered phone protection plan multiple times by Blanca and told her multiple times I was not interested. I didnt realize she had charged me until I saw my bill a month later. This is not the first time Ive had unwanted add ons without my knowledge

Came in to transfer data to my new phone. The manager, Sonny, tried to convince me to add the Multi-device Insurance. I said not interested. Couple of days later i look at my Next Bill and that dude switched my regular $6.75 insurance to the Muti-device Insurance!i go back to the store and the guy denies he made any changes. come on, the change was made on that date! And this is the manager ok!Always check your account after visiting this store...

There is no Customer service...They need to change all workers and even Manager...I was there with my kids on 8-6-11 about 11am.. Before i go there, i call 611 from my phone and 611 customer service open early Upgrade to my line, and 611 told me I CAN GO ANY LOCAL STORE TO UPGRADE MY LINE AND they put some note about this...I went this Verizon office..1st, i saw non smile worker, he was very mad, and i dont like him..I explain him all about 611, he told me ...I was very mad too, because 611 told me I CAN GO ANY LOCAL STORE AND BUY ANY PHONE...After that i left that store very bad and mad condition and i go other store in the mall...And what happen ? In the mall Verizon, they UPGRADE MY line within 3 min and they never told me if i can only upgrade by phone...This store is very poor service and bad customer service...Verizon need to change all workers and manager...

Great service and rep

They got a wide selection but there very sneaky with your purchase they will try to add extra stuff and charge you later. CAREFUL!!! ALWAYS CHECK YOUR RECEIPT BEFORE YOU LEAVE.

Quick service love this store!

First time in a Verizon and it was not busy. The personal there was able to answer what I was asking and waited for me to finish my sentence before speaking, and even helped fix with a problem on my phone.

VERY KNOWLEGABLE AND HELPFUL

We walked in and a man, who we didnt even know was the manager said someone would help us. A woman came and was very rude and had an attitude, and was no help at all. We went in to ask a question about the bill and open 2 new phone lines but she was not a pleasant person to deal with. We requested someone else and she rolled her eyes and walked away, we told her she didnt have to have attitude and she shouted, I dont have an attitude!. I asked for the manager and she pointed at him while walking away and said, Hes right there. He just sat on his phone and didnt acknowledge the situation.sit one came to help us so we walked out. Were never going there again.

These people are deceiving and misinformed. I am so upset that they took my new Samsung Edge 7 promising to pay off my old contract, gave me the instructions and then denied they told me that. The managers are the ones who should be held accountable. I am still trying to get my issue resolved. I will call the corporate office. I have spent over 8 hours on the phone in total since December 17th! Very upset over the unfair business practices at that store!!!!

This place is decent, not the greatest attitudes. Customer service is not their strong suit. But they have a wide selection of phones, tablets, and accessories.

Very nice store, very friendly and professional staff!

Extremely unsatisfied with the help from Maximiliano, with the issues concerning the new Note 7s he said I couldnt replace my phone for a different one until the new Note 7s came out. He was trying to get me to re-upgrade to another phone and I would be stuck with it and not get the replacement Note 7 when they came out. I called customer service and they said he was wrong. I was to get a new Samsung phone until the new Note7s came out like I had explained. I called to explain that to him and he kept cutting me off and hung up on me!! Customer service sent me to Whittiers store and they helped me without question since they knew the rules regarding the exchange. This store has awful and apparently Max is the store manager. Very bad misinformed store with bad management. Dont go here, the Whittier store is much better!

This VZW store, is the store that I go to to buy my devices and stuff and its pretty good. But when I have a malfunctioning device they just look the other way. The manager has the same mad and annoyed face everytime I visit the store. Plus the manager is the one who is checking in people for their necessities! It is supposed to be the other associates responsibility! Something needs to change at the VZW.... I am getting sick and tired of it!

Very helpful tks

Staff is very friendly and helpful.

Staff here was actually helpful.. my new Verizon store!!

Very bad misinformed customer service,It will not Be a Next time,

Easy to pay bills

Very good, thanks

Good service

Very slow customer service...

Cell phone sevice and repair

Incredible

Bad customer service

Bad custumer service

Terrible service...

Good attention.

Excellent he attended me

Very friendly, and great service