They have a sign on the counter that’s states you need a mask even if you are vaccinated. I asked an associate to have the same sign placed on the door so the vaccinated population will not bypass it and enter the building just to be told even if you’re vaccinated you need a mask. The mask mandate does not apply to us, but he rather make you run back in fourth verses stopping the confusion at the door. The manager got nasty with me because what I said made COMPLETE sense!

Sergio and John was extremely helpful, with great customer service. Speedy as well and made it a pleasant experience. I will definitely be returning back. Thanks for the wonderful experience guys.

Be prepared to wait your life away… the service is ALWAYS SLOWWWW!!! It doesn’t matter if you are one of two people in line, or one of several, you’re waiting longer than the average wait time for any other service.

Needed to use this UPS Location for a partial Real Estate closing and needed a notary fast- Luis was super organized, handled signatures and even scanned my docs for me for easy download at my office-Thankyou so much for your HELP!!Michelle

The young men there were great but the Manger came out his mouth saidin I shoulda early which I was but said this an no restaurant an I told him mr.lim the Manger I know this ups an not kims restaurant we were here way b4 7pm which is the time they close but he didnt say anything to the white lady bside me an I was there way b4 her I guess because we were African Americans an not white

We needed to get something notarized and witnessed by 2 witnesses. They were very accommodating and worked with us. Great service

I have NEVER had a bad experience with this location; The team is always courteous and professional and exudes much patience even when customers are not kind, patient or understanding. KUDOS- Keep up the good work!!!

The young lady’s that helped me out that day was really great, their patience was phenomenal because if I was in their shoes I would have been stressed I came in waiting to ship out 10 huge boxes of things and I was in a battle with time but they did the job and did it great !! Kudos to y’all

Currently requiring masks in a jurisdiction that does not require masks. How about focusing on shipping instead of misguided public health policies. I will no longer support corporations who profit off of our fear, like UPS in conjunction with Amazon.

I attempted to mail An envelope from the UPS store at Saint Thomas lane This store is owned by the same owner. In that Saint Thomas LaneLocation I was quoted $32 to mail the envelope. I was then quoted 27 if I switched envelopes. I went home, looked up the actual price online. It was $11.90. When I went to this location, armed with the knowledge of what it should cost, I paid 11.90 to ship the envelope.Buyer beware.

My experience at this UPS store was pretty good. I gave it 4 stars because the sales clerk was really helpful but the line to get in was ridiculously long. I know that with COVID there can only be so many people working but every time I come to this location, the line is pretty long.

Disgruntled unfriendly staff. Messy disorganized store. Long wait times. And worst of all, they require masks, even though the county does not require it. Hate this store, but unfortunately its the closest one for me.

Worst experience and customer service that I have ever felt with both professionally and causally. Dont bother making an appointment or trying to find any customer service

No one smiles here. They will try to charge you foe anything. You will be charged for only typing a box to close it. Another issue they charge me 25$ for amazon return. Amazon sent two boxes attached together as a one, I returned it exactly like that, They charged me to put them in one big box otherwise they told me one return label is not for it. Believe me whenever I m in ups store, I feel I m in rental car store. This place is not secure for your valet

I needed to mail a package, the clerk who assisted me was extremely helpful as well as pleasant and polite.

Door doesn’t state that a mask was required. I came in stood in the line, all of the employees looked at me. Then I was next, I stepped up to the front and she stated she couldn’t assist me without a mask. I was literally just dropping off a package. Who calls someone to the front to say that can’t help them.

By far, the best UPS store Ive had the pleasure of dealing with. The staff is very polite, patient and considerate when waiting on you!

The staf is very helpfull,I call Jamal my son.He is very professional and helpful.I will certainly recommend this branch.thank you Jamal for being a breath of fresh air when I walk into your branch.

I was pleased to have fast service today. Most times I have to repackage or something. I think some of the employees, not all, try to do as little as possible. Thanks for good service with a smile!

On 9/292/2020 I needed to use their email services, during this process I was having technical issues with sending and receiving the documents. I spoke with a gentleman named Tom several times this day, he was a true blessing!!! Each time I spoke with him he had exceptional customer service and was professional, he even thanked me for using their store! Thank you Tom for all your help and patience, you really went the extra mile to ensure I was taken care of!

This store always has long lines because they move so slowly.

It was a little slow because they was changing team members,.. but the team members was great and helpful.....

I came in with a bunch of packages I needed to try and send internationally. Tom and Jamal were so friendly and helpful even though it was a busy time of day, and I only ended up shipping one cheap item in the end. Even though Ive never mailed internationally, they explained everything and it was so simple. Ill be driving out of my way in the future to ship from here.

I had a great experience beginning with a warm welcome to the store, and very efficient service. My package arrived at its destination the very next day. I am impressed.

Had a barcode to return an Amazon that clearly stated does not need to be wrapped up.Refused to accept it because it was not packaged.Wasted my time and I had to cancel the return and resubmit it to Kohls which was a smooth return.The item was returned the same way I received it. Why couldn’t UPS STORE just wrap it with bubble wrap instead of giving me the runaround?Poor customer service.

The employees here are always professional and in a great mood. Even though the line was out the door and the building was filled with packages, all of the staff was friendly, helpful, nice and knowledgeable. They were fast whenever possible and did not let being busy ruin their moods! Im so happy that this location is my local UPS Store.

Everything went smoothly. I had to fax some important information plus have something notarized.everyone was very friendly and professional! Kudos to the staff!🥰

I love the UPS store! The customer service is great! UPS rocks!

Thank you very much for getting the job done today, Mr. Lim!! I know you could probably tell how stressed I was to get this shipped overnight today so late. My clients and I thank you. You have secured my business moving forward, going above and beyond like that!

Service is prompt and reliable. Clerks are knowledgeableand provide info to make your mailing experience one in which you can be confident.

Answered questions prior to visit and quick, efficient when went in.

I went when they opened in the morning to ship a couple textbooks. The worker was very friendly and helpful, I found the price reasonable, and it was quick. Recommend.

Tom (the “manager”) was extremely rude and has absolutely 0 customer service skills whatsoever. Avoid this location at all costs.

Superior customer experience. Great Manager and staff.

Unbelievably slow service. And like another reviewer mentioned, they will charge you for everything so get all you need. Im surprised they dont charge to use their pen maybe its in the works.

Attitude! Wow! Not the first time from an employee in that store!

The number of customers in the store at one time is limited to 4. I feel comfortable coming here during the pandemic. Very friendly staff!

I was able to drop my package off and print my label within a matter of minutes. The only reason that I didn’t give it five stars was because of the long line.

No service and bad service. I booked an appointment for notary services for 9:30 AM. I arrived and the store was closed with all the lights off. If the notary is not going to be available then they should block off that appointment time. So then I called the store in the afternoon and no one answered. I expect more from UPS.

Unfortunately I have bad experience here. Stayed in the line 24 minutes with 4 customers in the line before me and 3 employees behind the deck. I just wanted to pick up my package. And they charged $5 for service. Are you kidding me?

Always helpful

This store is THE BEST!!! My family and I needed a notary right away and the manager took GREAT care of us this evening. Thank u!!! Thank u!!! Thank u!!!

The staff at this location is so attentive and customer focused. They’re knowledgeable about what they’re doing and demonstrate top notch efficiency. This is my favorite store to go to for any type of mailing

Incredibly disappointed with the service I received today. Was sent away once because the item needed to be returned in a box- completely my fault. Came back, waited in line for 20 minutes to be told the box needed tape. Begged and pleaded that they would tape the box for me but the customer service rep wouldnt budge. He had tape sitting on the counter next to him. Sparing 12 inches of tape wouldnt have hurt the business and would have went a long way during this pandemic. The line at this location has consistently been a 20+ minute wait. It would have been really easy for him to cut me a break as this was my second time trying to return something.

I have had very pleasant experiences when I have gone to the Pikesville UPS store. The personnel have been very pleasant.

This UPS Store shipped a valuable oil painting for me. It arrived in perfect condition. The receiver said it was packed so well! I continue to use this store for all my packing and shipping needs.

I dont usually write reviews, but the service that Ive been getting from Rochelle at the Commerce Center UPS Store, is AMAZING. I observed as she took care of a line of customers, plus customers on the phone, in a consistently calm, patient and friendly manner. I like coming to the store since I know that Ill receive great service.

Young man in store 5 stars customer service.Need something nortary young people lady came right out.Nice new store.Thank u staff.

The Customer Service WAS EXCELLENT. I will be using them again in the near future. The associates were friendly and and professional which added to the over all experience.

Use this location often because its near my office. They do a great job. In and out quickly just like I like. Even stopped in once when their barcode readers were down and the manager did a great workaround and handled things quickly and efficiently.

Always quick and easy. Easy and convenient location too. Parking can be an issue sometimes though.

The manager James Lim was the rudest manager I have ever had the misfortune of encountering. Around 2:30 in the afternoon and only 2 people in front of me so the excuse of being rude because of being busy does not work... I was returning 3 packages to Amazon, I showed Mr. Lim that the plastic in one of my packages was ripped, he then grabbed the package which was still in my hand and stuffed the return label in side and said it doesnt matter then threw the package on the ground. That was completely unprofessional. I asked to speak with the manager and he told me he was the manager... Is this the way UPS managers treat customers? Is this the way Amazon packages should be handled? if the merchandise gets damaged on the way back to Amazon, who is held responsible? Mr. James Lim need a serious customer service class.

Stood in line while 2 employees had a leisure conversation with a customer for at least 5 minutes. Then the employee proceeded to help me when he felt he was done with the conversation

This is an A+ UPS store. They are efficient, professional and friendly. I cant think of anything that could be improved there.

Deontae was very helpful in preparing a box of goodies we were sending to our children and grandchildren for Passover. He was very professional and patient and made sure we chose the best shipping option.Convenient location just of the beltway. Immediate right heading north. Last store front on the right as you drive up the hill.Dr. MGPikesville

As the current President of my homeowners association, I have used the UPS store in Mint Hill for various projects. I find them to be professional, courteous and they pay attention to details. You will be satisfied with their level of top notch service!

They helped notarize e-documents and coordinated with me across several days to submit these documents to an employer. Their patience and customer service was highly appreciated.

Superb experience with packing and shipping from this store. The owner is meticulous and Ive never seen such careful packing. They definitely go above and beyond in their service, and the the customer service is excellent.

Efficient, helpful, convenient, worth a little more to avoid the wait at USPS.

I am surprise to read all these reviews! We have been using UPS this location for a few years. Love it! Great Customer Service! The owner is very good! Easy to approach...... We not only use 1 time but many times in a year for a few years.

On Friday: October 4th I had the good fortune to utilize this store for a somewhat complicated email and fax situation. Jamal (the manager) and Ronnie were the staff member who assisted me. Both of these gentlemen get high marks on personal interaction skills and level of service. This is now my ‘go to’ facility for future needs. I highly commend Jamal and Ronnie for more than a job well done ! Thank you ! Kevin McCarthy Sr - Pikesville, MD

Great team of people! Eager top help and patiently worked with me on details to courier an international package.

Extremely helpful, pleasant and took care of what I needed.

I have gone to this location several times and have found Jamal to be incredibly helpful and kind. I truly appreciate the customer service he provides. Thank you, Jamal!

The staff person was very attentive and answered my questions about pricing and security.

Helpful and friendly staff, even during all the extra activity during COVID-19.

Zero stars. I came in on Friday to send something overnight delivery. They said Id have to pay extra for Saturday delivery, so I paid over $40 for a package the size of a wallet. Lo and behold, the package did not arrive. I called Sunday, but they were closed. I called Monday. The young man I spoke to informed me the package was sent via USPS and hed get back to me. I said if I had wanted it sent USPS, I would have brought it there myself. He did not call me back. I called him on Monday morning (still no package). He said it should arrive that day. Today is Tuesday and the package has still not arrived. I called and asked to speak to the owner. Not only did he not apologize, when I asked for my money back, he hung up on me. And my package still hasnt been delivered.What a nightmare.

I go to this location everyday to pick up my mail and packages. Jahmal is a fabulous employee he treats the customers with kindness and respect. Very pleased with this location.

The customer service at Pikesville’s UPS is consistently excellent! Special shout out to Jamal, thank you!

Have been using this UPS store for years, always receive quick and professional service. All the staff is respectful and Jamal, who is always there, is the best.

Place was understaffed. People waiting extended period of time. Use this place as a last resort

Short staffed. Long lines. Annoying.

These folks were super-nice as soon as I walked through the door and took care of me very quickly.

Quality service made available by dedicated employees.

Never had a problem at this location. Traditionally the UPS store prices may be higher than other shipping facilities but if your in a pinch they are there as consideration for your use.What I like is that they have a notary that is handy for documents which is not as common to find as it used to be at all shipping stores.It is a very busy location that is true, do you have to wait yes but I have never had anyone there be rude to me and the manager as well as the associates are working continually.I just wanted to post this as I felt the other reviews were negative and that should not deter customers. Go in with the right mind that it will be busy that it may take a bit of time and that they arent rude.

They had only one guy working, it was BUSY, and HE DID A WONDERFUL JOB!!!He was able to get the job done quickly for each person, all while handling customer questions on the phone!!!I know i had a lot of troubles getting my Amazon return label and he maintained his calm and was able to get my package shipped back successfully!!!FULL STARS!!!

Not sure if UPS corporate owns this store or not but they pretty much refused to service me because I used regular tape (which I’ve used before with no issues if you multi layer it is fine). They wanted to charge me $10 to buy a roll of tape. I left the package anyway and said if it gets lost I’ll be coming back. Employees are always African-American and very rude and unfriendly.I would strongly avoid using this location. This is my second bad experience here and I’m going to start going to another location from this point forward even though this is the closest location for me.

This store which is owned by the Lims has the worst customer service ever, with the exception of Jamal if hes still there. I was a box holder there for 15 years and I left. They charged me OVER $200 MORE PER YEAR than the UPS Store in Owings Mills. This store is horrible and the Lims care nothing about good customer service and their customers.The UPS Store at 10999 Red Run Blvd Suite 205 Owings Mills, MD 21117 has excellent customer service and they truly care about their clients. This store is managed by Jess and she and her staff are the best. James Lim the owner of the UPS Store in Pikesville is argumentative and absolutely avoids any responsibility to make his customers happy. He overcharged me by an exhorbitant nt amount (check it out for yourselves). Mrs. Lim, his wife is the opposite and although rarely there, she is always a pleasure to work with. Shes a sweetheart. John Lim is very much like his father and doesnt understand good customer service. Im just posting from real world experience. I could post much more negative facts, but it isnt worth my time to write any more.

I have had no problems with them. I returned an amazon package. I’m glad to have a ups store close to me!

Excellent customer service and reliable delivery of my packages.

Great customer service! I use this store frequently to ship items I sell off of eBay, they couldn’t have made it any easier. They also let me use their computer to print out a label a few times. Thanks!

Jamal is exceptional employee. It is not often you find pleasant young man providing customer service but this young man is a cordial, polite and an overall wonderful young man. Happy Holidays to UPS.

Staff are polite, courteous and ready to assist with the best pricing option for shipments. Great customer service.

Good staff. I use their services all the time. Very friendly and polite. Good customer service

Staff were very polite and helpful, they also processed my mail quickly and let me get on my way. Not the best location but the staff made up for it

Great customer service every time I walk into this location and the staff is so professional.

I like the new location and the service is much better.It was so hard to get my labels pulled up on my phone with the signal dead zone before and the employees are all so pleasant and helpful.

Everything was sent off promptly. Courtesy is wonderful.

I liked them...even the trainee was good.

Fast, convenient, friendly service. Perfect.

So far, I have only positive things to say about this store; the recently opened store, is closer to my residence and very convenient. Happy to see the same staff they have been very helpful.

Chris was very helpful and efficient, he and is coworker Reggie made shipping my package off a great experience.

Very quick service and convenient location. I received nothing but excellent customer service from Faraji, very patient and helpful.

Made an appointment online to have a document notarized. There was only one employee working, but I only had to wait a couple minutes in line. The fee was $4 for notary service, which is reasonable. The location is a little hard to find with GPS, it is sort of hidden on the back side of shopping center and not accessible from Reisterstown Rd.

Awesome service. Used this location just a few times. Great experience mailing and notarizing a document. Highly recommend.

The MGR was very rude to me and would not tape my box for me as I needed only 1 piece of tape. They always have excuses at this location. Need new MGMT

Customer service wasnt their strong suit with me today, but they did send my package out.

I wish I could give them a -5 .I want to ups to return something I purchased from Amazon. The last time I was there I did a return and was told by the cashier I didnt need the orginal packing bag to do a return, so when I was being serviced the owner jumped into the return and started to yell at the cashier.i waited for the owner to finish and I told him I have the original package bag in my car would you like me to go and get it he said yes and I did so. When I returned in the store I wanted to know who the manager was for a few reason. The owner cut me off and said Im the owner sorry sorry sorry. I said well give me one minute to say something in turn he tried to silence me bu saying i dont have time to listen i have a long line(it was teo people in line) so i turned to the employee and said well if he wont listen i will address yall. Its not what you say its how you say things. As for someone who works in customer service i know what is it to be professional as well as unprofessional and the way he yelled at his employees infront of myself and the other two people(that made his line so long) was rude and very unprofessional. I will no longer use that ups and I will make it a point to inform everyone I know about that store.

The manager who runs this little operation was a real jackass, makes you pay roughly $5 for a fax and if you choose to use your credit card demands a $10 minimum purchase. He also provides the service before you pay. And if you choose not to render services with his company he will hold your item forcibly until you pay. I ended up paying, payment was not the issue, his shade tree business skills were. Not very customer friendly either. I will also be reporting him for being in violation of his credit card service agreement.

Great experience. Thanks John for helping print my label.