Great selection but there was an exchange between two workers in which one worker had asked a co-worker if they could let us in the restroom as they were off the clock, to which the co-worker replied very rudely why cant you do it yourself you know the code the worker said they did not feel right doing anything on their break and felt that it was something an employee on the clock should handle, and rightly so, but the employee was bullied into it and carried out the task of opening the restroom. Bad juju!! I hope that employee gets what is coming to them for their ugly behavior.

People are nice and willing to help you find what you are looking for

Very well organized store. Clean and tidy. Customer service is lacking a bit. People arent as friendly as other Michaels and getting help is hard at times but if you know what you need and can manage by yourself, this store is perfect for you. Its a little odd that you have to call for help from the framing department to get a code to use the restroom.

Great staff and always welcomes you when you come in.

Not that bad. Ive had better times there. Their inventory was not so good.

This store has always been a place for me to go when I just want to surround myself with happiness and creativity. No matter your skill level or amount of time you have, you can always find some type of craft project or hobby to do at Michaels. The store in Pinole, CA. is not the biggest but it is well stocked, clean, and the online inventory is kept up to date. The staff is the main reason why I like this store so much. Whether Im coming in for a bit to browse and get ideas or running in 10 minutes till closing to pick up my online order, the employees are never rude or rush me. I know some employees have been there for quite a while and its nice to see a constant friendly face. My last trip to the store I didnt realize my pick up order was missing a item, so I went back the next day to ask about it. The ladies who helped me were really good about the whole thing and even apologized for the inconvenience. If youre ever in the area check out this location...5 STARS!

Clean, well-lit & teacher friendly (discount!) :)

The cashier was friendly & applied BOTH Teacher discount and a coupon for $12 off - even though I didnt show it. The store is well-lit & very organized. At 7:40 p.m. not crowded. The orange t-shirt was reduced to just $1.99. Pleased with our purchases & smart value!

Went before closing for one item. Added an additional item for a sale price. Got to the register and it was $22 more expensive than the tag had said. And I knew what the tag said because I was indecisive in that item and another one before picking the one I did. The cashier was extremely rude and I already have social anxiety so I put my change together to be able to purchase even though I didnt want it any longer. I felt judged and like she was rude because I said oh I didnt know it was so expensive. I left extremely dissatisfied and upset. I will be going back in the morning to return both items. Beware of price switches here, they dont care.

My wife loves this place. She would rate Michaels 5 stars.

Great selection great customer service great pricing if youre in the area I definitely suggest you stop in and visit youll love what you find!

The store in Pinole needs more inventory.

This store is slow at restocking and the merchandise is not organize properly. You have to walk all over the store to not find what you looking for. Its not for a disable person. They dont have not one electric cart for the disable. I dread going in this store.

Michael Jackson greatest place to shop you can get some help when you need it or and its very clean friendly people its a nice place to go shopping for all your decorated needs

Really great selection of paint brushes. And good prices and sells! Very kind store manager!

Great customer service!💯👌

Good coupons...some friendly staff. Good deals on frames

Came for some art supplies to entertain the kids during their distance learning adventure and the store was clean and everything we needed in stock. The clearance section has alot of normally high dollars items for less than a few dollars. Definitely worth the visit.

They are hit and miss. Maybe because of Covid. Stock is pretty low recently.

Great service!

Great service, reasonable prices.

Staff is friendly and helpful. They seem to be keeping an eye on how many people enter to avoid over crowding because of COVID19 precautions. Possibly because I came in on January 2nd or maybe because of COVID19, but the store did seem pretty low on inventory, at least in items like baskets and frame.

I like it 🤩🤩🤩🤩🤩beautiful place

Wonderful customer service ended up opening reward card

I hate they dont have disabled carts to shop I would buy so much more

Good place to find art supplies

Zac is thee most helpful and pleasant employee. Even though the store was already closed her demeanor never changed and still rang me up without any complaints.

Everyone of the workers had their mask on and looks clean. One worker Jocelyn was really helpful props to her!!!

Was making cake pops and they had everything I needed

Ridiculous ...if u can locate a employee;good luck took me 30min.she was super nice.. but still didnt have what i need super nice though

Clean and fast shopping experience. Great coupon deals and overall great place to buy art supplies.

Not crowded at all.... everyone had on masks....had everything I needed and more...

The store has a variety of products for different types of hobbies

Staff very helpful, professional and courteous

Before you go, make a list, check to see what sales they have online and sign up to be a member, they have generous coupons. This Michaels is cool, clean the staff was light in the evening, but helpful. Always make a list of needs before entering this craters Paradis or else duh duh $$$ you will overspend.

Shelves are empty,no one on floor to help,needing to use restroom doors locked.

This location had more in sock than a few other locations. The staff was very helpful and kind. They had sanitizer at the entrance and exit. It was so convenient. I was very impressed and glad I made the 40 minute drive to this location.

VERY FRIENDLY SERVICE 😍

Michaels store was amazing and full of cute stuff. Theyve got tons of cool diy stuff here. And a nice selection of everything you need.

I came here the other day to walk around and see what there was to offer and, as per usual, I ended up picking something up. Michaels is really good for a little bit of everything related to art. The staff there are super sweet! Shoutout to Alex and Ryan! Thanks a bunch!

Very good

One of my favorite Michaels stores, its just so far away now I dont drive in that area much anymore. But when I am in the area - Im definitely there. Store is well organized, great deals and helpful staff!

So many things on sale and theyre still well stocked. If youre into arts and crafts, be sure to stop in there!

Giving one star due to poor UPS access point service. According to Michaels employee in this location that they are not getting paid doing the services for UPS.

Nice quiet place to go to during the day. Not a lot of people around 1pm. One of the rare Michaels place thats not super crowded during the day.

Nice

Always a good experience at this store!

Just found the love of Micheals lol. It’s in a nice shopping center with other stores. Staff is nice and items are usually in stock. In store pick up is quick and easy as well. They also offer fun stuff for the kids to build or make on the weekends.

Very clean And kind employees and super helpful.

Very good selection of things for crafts. I picked up some paint supplies for my nephews and I was surprised at how cheap it all came to. There are some really high quality supplies and some for just messing around, so plenty of options for everyone.

This is my closest crafting store, I would go elsewhere if I could.The selection and sales are great but the place is always a wreak and theres boxes everywhere.Biggest turnoff is the older employees are super unhelpful and rude, the younger employees are great.

Well organized, fast checkout, decent choices

So many wonderful and fun things that can be found in this store. Michaels has a little to a lot of everything!! Everything you can think of and even what you cant. So many ideas can come out from this store. From being on a budget to high end stuff. Its great in there. I found some cheap water based paint and brushes for my little girls just for fun volcano project and i still left with some goodies for another time.

The only reason why I’m giving this place one star is because of one of the managers. She belittles and does not respect her staff as well as the customers. I was being helped by a great staff member who explained the process of using a coupon, meanwhile, her manager, Kathryn, kept looking our way. She kept starring even though she had her own customer to help. I asked the cashier why she was starring and said most likely it’s because she doesn’t allow anyone to do separate transactions. I told her I didn’t like it and I felt targeted because she kept starring at me and nobody else. She even paged her cashier asking if she was using the coupon twice. I was just appalled. I felt terrible and also did not like how she kept observing me and her cashier. The cashier looked as if she was scared of her and well, I could see why. Michaels shouldn’t have a overbearingly controlling manager. They shouldn’t let someone with a terrible attitude work customer service.

Love to shop here. Normally has everything I need. And they always have coupons that you can find online.

Theyve got tons of cool diy stuff here. And a nice selection of paints and brushes. The employees here are really nice and helpful and this place has a lot of good crafting stuff

Clean. Friendly and knowledgeable staff

They have everything you can pretty much think of when it comes to crafting and things of the art world! If you can think of something they dont have then maybe you could make it and sell it to the store!?!?

Well stocked. Great selection. Framing department is professional and provided great frame work at reasonable prices and usually if there are coupons available you can save an adiioaddit 50-70% off.

A large art supply and arts and crafts store... That doesnt have mechanical pencils, graph paper or clipboards. Also was looking for rulers and found them Im 3 different locations they got there stuff mixed up hard to find anything co related near one another.

Great Craft Store

Found what I needed & saw some great ideas. The cashier was friendly with a nice sense of humor.

Lots of crafty projects to keep busy. Always have good deals with coupon. Staff are friendly and helpful.

They dont have the selection they used to😒

Need to work on their customer service. Cashier and manager both sassed me over exchanging some $3 gift bags. I got 4 packs of the same bags and 1 pack had a quality issue - it was a different color and had a coating on it. But apparently that is not Michaels fault, it is my fault. I guess I missed the call to show up for quality control at the manufacturing plant in China that day. 🙄

Employees were friendly and helpful. Was able to access 60% off coupon on my phone for purchase. Will be back.

Ran in for a quick pick up of Crayons for Granchildren. Friendly Check Out Staff, Very Neat Organized Store. Well Stocked.

Great place to create something out of items found in store and make money.

Easy to find anything youre looking for. Helpful and knowledgeable staff. In store classes offered for both children and adults.

Great store, but expensive

Went with friends to hang out after a meal and the people there were very nice and the cashier was super friendly. Came from Antioch/Ronhert Park/San Bruno so it was nice seeing that no matter the Michaels, the service is great.

Bought looms and yarns for crafting needs. Many options to choose in yarn section

Beautiful place😊

Great store big and clean this African American lady with stocking the shelves and she went over and beyond to help me only problem is when I got home both packs of jewels I purchase was missing jewels so I have to return them both

Never had a dry moment. Crew has always been warm

A little of everything here, for all types of hobbies. Its well stocked, and staffed, always clean & organized. Frame dept. Is another plus, with helpful people. It isnt an art store its an arts, crafts & hobby store.

Has a decent selection of arts items.

Love the place and like always great deals/sales.

Michaels is a great Arts and Crafts Store.

I asked one employee where to find 2 different things and she knew exactly which aisles to find them

Amazing helpful staff made my visit so easy!

Very crafty place clerks very knowledgeable

The store was clean but honestly the candle section was huge let down, it was like an end cap that wasnt even nice. The section by the register was better but yeah Ill go to target instead.

Always a good deal. Coupons are available for you to save some cash every trip!

My daughter are doing some crafting gifts for friends and starting her little business at school.Sale Price is depends what they wanted 👌

So many beautiful things.

Always have what you need and always has great sales for whatever niche your into or want to get into

The staff was helpful! They were getting ready for change of season. Very busy!

We shopped for about half an hour to decide what we needed for our project. Get to the register. And their atm/ credit card machine was down. If course we didnt have cash. Disappointing. Will get iur stuff at Party city.

Hard to find customer service to ask questions about products. Didnt see many employees until store was closing. No one asked us if we needed help until 5 minutes before the store closed.

I like this Michael store and location. It has easy access from the freeway, ample parking and carries products I use that other hobby shops dont carry.Michaels also has very friendly staff.

Shelves were pretty empty today, probably because its so close to Christmas. It did not look like it usually does.

Great service stocked well

Great

Has everything you need to keep your kids positively busy

Excellent customer service. I ordered a custom frame and the service was outstanding

I like this store its nice and its easy to find what you want.

Went here for Happy Planner items and unfortunately their selection was small/limited. The part that I really disliked was that everything was a mess! Everything in the planner section was torn through, misplaced, and unorganized.

Great selection. Good quality. Inconsistent staff

I like the floral selection, nice and clean. Friendly service.