Ive been using R&R for 5 years for all our cars. They are always prompt and communicate the issues well. Ive never felt pressured into unnecessary repairs and always thought repair prices were fair. Bobby and his team are top notch.
We have used R&R for several repairs and have been very happy with their service. They do great work and their customer service is excellent! They are very friendly, very helpful and accommodating.
Bobby and his crew always accommodate my last minute maintenance needs. I grew up with mechanics & having R&R in my community is like having my brothers nearby to work on my cars. Fast & reliable. Definitely recommend!
Poor communication skills. Go elsewhere. There is too much competition in this industry to put up with thisSounds like you got it just right!Way to go! Cant even get an apology, youd rather just dig in even more as to your poor response skills
Excellent service and value. Never felt like i was being taken advantage of. Highly recommend.
Fair prices and excellent customer service.
Ray and Bobby hooked me up! Quick turnaround, reasonably priced. Top Notch work!
This guys really now their job and do it well. Recommend it to everyone
I needed extensive engine work this time. Its not surprising. Ive been taking the car on frequent long trips putting on highway miles and hours in city traffic.The people at R & R are cool. Kept me informed. Did the work in a timely manner.My car is running like a top again.I highly recommend them.
I recently purchased a 2006 BMW 750LI and it needed all 4 rotors, brakes, calibers, new tires, wheel alignment, rear bearings (both left and right), and an oil change!They scheduled it in quickly and had the car back when they said and when needed. I was concerned at first, seeing all the cars they were working on, but that was actually a good sign. The staff and owner were super nice, explained everything, tried to get the parts for me for the best price, and were very professional! I even had an opportunity to meet the owners parents while there!The prices for the parts and labor were very fair and way cheaper than had I taken it to a BMW dealer. I choose them after doing a lot of research on local auto repair shops in the area, including Wilmington, DE. This place is about 30 minutes away from my home or a $38 Uber charge each way, but well worth it with the attention to detail and reasonableness of the costs.I am coming back again for future needs! At the end of the day, you want a shop that is fair and honest, and I found it here!
Words cannot express the level of customer service. I had an issue with my car. I dropped my car off in evening and left my keys in the box (no note attached). They called me in the morning before I could call them. They asked how they could help. I explained the situation and that I was leaving out of the country the next day. They had my car fixed and ready for pick up that night. I called early the next day because I had a check engine light on. The owner drove to my house, a few towns over, because he knew I was leaving soon for a trip. He explained what happened which was a result of an oil change I delayed to after my trip because I have a free one with another company. To have an owner of a company come to your house on such short notice and at a drop of a dime, at that, is not something I would expect in this day in age of constant dealings with computer automated calls. R & R Auto group is a first rate company with customer service you never see. I will and would recommend them to anyone looking for a reliable auto body mechanic.
The staff was extremely helpful, polite, and very knowledgeable. They took the time to listen to me and even drive around with me to really understand what the issue I was experiencing was. They kept me up to date with the status of my vehicle and were very quick to complete. Will be using them moving forward for any future needs for sure. I always hated going to a shop because I always felt I was getting the run-around or getting ripped off, but I can say I didnt feel this way at all from start to finish.
Accommodating, friendly, quick, and affordable service! Thank you again!
Ive been bringing my vehicles here for years, always happy with the work, staff super friendly and helpful.
Briana was fabulous to work with and she made everything super easy. This was my first time having my car serviced at R&R but I would highly recommend them. The total ended up being lower than the quote! How often does that happen. Great experience overall.
1/22/2020. I had been looking for a local mechanic to work on our vehicles. Saw R&R recommended by others and saw how many favorable reviews they had received. Brought the car in for a vibration in the steering wheel when traveling 60-65mph. Concerned it might be some sort of suspension problem. After test driving and confirming problem they then inspected underneath the vehicle. Found no issues with suspension, so then then checked all four tires for balance. Found two tires were significantly out of balance, corrected that issue, then re-test drove the vehicle. Vibration gone. They also let me know the wear status of both front and rear brakes. I couldn’t be happier. Very friendly, professional and reasonably priced. Would highly recommend.
Honest and trustworthy. Not looking to rip you off or tell you you need things you don’t. Prices are very fair. If you have questions the owner will take the time to explain to you in terms you understand.
Awesome place to get service! They took care of my Wrangler; oil change, battery service, safety inspection...made sure I save and ready for my trip to NY!!! Thank you guys for the hard work and great service! Will definitely be back!
If you want the best service and best price go to R&R Auto Group!! I have had many mechanics but none that does the great and honest work like R&R!! The mechanics go out of their way to help in any way then can!! They service all of my agency’s vehicles 25 of them and all of my personal cars!! I would have no one else doing the work but R & R Auto group!!!
If I could give 20 stars not enough the customer service I experienced.... Thank you so much again
Friendly, great service, and always gives me updates on anything needed for my car when and a general idea of cost. Thanks guys! Highly recommend R & R.
Heard a knock coming from my car and couldn’t figure out where it was coming from. Brought it to R&R and they where able to do a diagnostic test and pin point the problem. Fast service and most importantly reliable. Friendly staff is always a plus as well!
Awesome place to come to if you need something done! They did an amazing job with my Kia. Didn’t feel out of place being a female not once did they try to up sale me! Highly recommended!
Good work at a fair price,they have been working on my trucks for years.can trust them not to rip u off.
Extremely knowledgeable, dependable, and affordable
R & R is a very reliable, fair, accommodating, friendly, and knowledgeable group. One can wait in the comfortable waiting room for the vehicle or ask to be driven home if what has to be done is too time consuming. Whether it is a simple wash, detailing, or mechanical, the owner of the vehicle will not be disappointed.
I have used this mechanic for several years (20) plus. They are very honest and do a fantastic job always. They listen to your concerns and devise a plan to achieve the goal. I have recommended them throughout the years to anyone seeking a mechanic and will continue to do so.
This place is awesome! I have been going here for a year and have such a wonderful experience with them every time. Honest and efficient, kind and helpful - I love this place. He always gives me insight into what my car needs and what might be coming up.
Hard to rate auto repair. They are friendly, but it can be a struggle with communication if they are busy.They are fair and I am pretty sure honest. Wont charge you for diagnosis.Id recommend it to family or friends.
Got my car here. I would recommend. They do good work
The single best place to get your car serviced or repaired. Outstanding service!
Everyone’s experience is different. The mechanics are very nice people. How ever after having my fuel pump replaced 3 times in less than 12 months caused me to question their work or parts dealer. On my 4th fuel pump now and it’s going bad again so it will be 4 within 12 months. After voicing my opinion they will not return my calls. So I had to find a new mechanic and pay for a brand new fuel pump again. Put roughly $2,000 dollars into in less than 12 months ago (which owner worked with me on) and have had nothing but problems since. Would give 0 stars if it weren’t for the mechanics being really nice guys.
I had to stop in today to see if my splashguard which was dragging could be fixed or removed. I was taken care of immediately and for an excellent price. I would highly recommend this shop to anyone in the area!
Everyone is polite, professional & accommodating to my schedule! They know what my car needs & keep it running smooth! 👍
Just some honest people and great at what they do. My family always trusts R&R for fair pricing and professional work.
Excellent service! Extremely reliable and trustworthy.
Amazing HONEST mechanics. Work is done correct and price is fair. Bobby is incredible and I will recommend him to anyone I talk to. They will be my mechanics for life!!!
Always there for me when something is up with my car, and they are excellent with turn around time. Trustworthy and friendly. Prices are always fair. I wont take my car anywhere else.
Bobby and his staff go above and beyond. To service your vehicle and make your Life less stressful...
I had an oil change done by Pep Boys because I had a coupon, and wanted to save some money around the holidays. After two days my car was making a horrible knocking sound, and I pulled it off the road, and called R & R. They came right out, and told me the oil filter had been put on incorrectly, and if I had driven another couple of miles I would have seized my engine. The car was towed back to their shop where they power washed my engine, and did the oil change correctly this time! I leave for work when it is dark, and do not return home until it is dark, so I never noticed the oil stain in my driveway. We had just had the driveway power washed in November, so now we have added yet another added expense. From now on I will go to R & R to get the job done correctly the first time! Fast, and friendly service done by professionals who care!
I have been to many places this is far by the best!!
Always courteous no questions too small to answer
This place is awesome and the owner is handsome!
Great service and quality work! Bob and his staff were very helpfull
I wish I could give this place no stars.
Reliable, fast and great prices. Will definitely continue my service with R&R!
Great service. Very convenient.
Top notch service cant be beat ....bobby and the staff are great ..... They earned my continued business
My new go-to place to get my car fixed
I brought two of my vehicles there. They were friendly and professional. I had a very good experience there and will continue to use their services.
Good work, fair pricing, and a quick turn-around. Cant ask for any more than that!
Aesome and friendly place to get youre car worked on
Good honest mechanics