Justin and Thomas did a Fantastic job with install. Looks great, works great, and you wouldnt know they were working. Everything was clean and Justin gave me a tour of the equipment and explained the operation and remote of the Fujitsu unit. Too bad they stopped doing solar. Gareth was great as well, again. Knowledgeable and professional.

Gilmore always timely professional and does great quality work. Raul the tech was efficient and informative did an excellent job providing AC maintenance. Would recommend him and Gilmore to anyone need HVAC services.

We’re not finished yet but Craig Bannon the service technician was most helpful from the beginning and is continuing to take care of maintenance that he discovered needed repair in the process of following up on our reason for calling Gilmore. He is very customer service friendly and talented and goes the extra mile in getting the job done right and in a manner that gets best results. He is a true credit to Gilmore and it’s high level of quality service and results.

Also did duct work, these guys are great I would highly recommended them ! We got 3 different quotes and Gilmore was our choice. We are extremely satisfied

John was friendly, courteous, clean, articulate, knowledgeable, quick. He had to do a routine maintenances arrived on time asked if he parked his van in a good spot. He covered his work boots every time he came into the house. He explained his progress and had to go into the attic as well as outside. He explained all the pics he took of our equipment and mailed us a copy for our records. Thx John!

Great service as always. We appreciate the semi-annual system check up. John was very helpful, knowledgeable, and friendly.

Brian was amazing! He arrived on time, maintained a professional but friendly demeanor. He worked fast and explained why he was doing what he was doing. He made recommendations but did not push for us for any commitments. We signed up for the club and it saved us money! I’m very happy with the service we received !!

The tech was friendly and very knowledgeable, helped me understand the pros and cons of an added component. Coupled with my own research, the decision was easier to be confident in.

Jacob and crew was very helpful, polite,quick and answered all are chilling questions. Love the new AC unit. Upset that we waited so long to call. 5 stars is not enough.

We had purchased an older house an knew we would need to replace our system. We used Gilmore on our last house an was extremely satisfied with their expertise an professionalism. The salesman went over the options an explained the differences. The servicemen removed an installed with new thermostat an took time to show different features. The wife an I agree we would definitely call again…. Great job !!!

The BEST for value and professionalism! From Brad, my salesman to David M and his crew. Professional all the way through. Not only did they install an AC unit on my furnace and existing ducting, but also added slimline circuit breakers to make room for the AC power without having to add a new power panel. Then they built a stand for my outside compressor and fan unit. Not just flat on the ground but they took into consideration the snow fall potential in my area and made a raised platform to keep it out of the snow. They installed the entire system in 6 hours. When inside my house they wore shoe covers. I appreciate Gilmore and highly recommended them to anyone. Thanks Gilmore! Bret T - Pollock Pines.

All the repair people and the estimator I worked with were extremely professional, courteous, explained things to me very well. I would definitely recommend Gilmore Heating and Air!

Jason did a very thorough job cleaning and checking out my heater for its annual maintenance. Made some suggested repairs and backed them up with pictures and explanations of why they were needed. Very nice and respectful!

Craig B. was awesome . He was very thorough . In dealing with service companys he is a breath of fresh air .

Gilmore is absolutely amazing! Their team is professional, courteous and kind. They get the job done beautifully and make you feel like they are there to support you. We have dealt with a number of AC companies and Gilmore by far made us feel comfortable and safe in their hands! We would recommend them hands down over anyone!

David, Thanks you! We truly appreciate your support and expertise for the installation of our new A/C. You were very Professional and Knowledgeable and Explained in details all our concerns. Were extremely happy and We will be recommending your services to all our family members and friends. We just want everyone to know David is your man! and Remember: You Get More With Gilmore!

I purchased solar from Gilmore 3 years ago. Over $50,000!!! I wanted to go with a one stop shop kind of company. Establish a relationship for home upgrade, was I wrong. Now they do not do solar anymore. I am having issues with my system now and I am out of luck. I now have to find a new company to pick up their work. So much for a 10 year warranty. That was only good for a few things. Now after the fact I find out. Definitely not how that was communicated during the sales appointment. Funny how that works.

Raul, was very thorough checking our AC system and cleaned the coils very well. I am impressed with Rauls professional service, especially with how he took his time to answer all of my questions from a customers perspective and the explanations were easy for me to grasp what he was talking about.

The reps for Gilmore were very professional! We had a 2day project and everyone involved was very polite and respectful of our property. Joe, Wyatt, Carlos, and one other gentleman worked very hard to get our new AC/heating unit installed. They walked us through all necessary details when needed, helped us understand our new thermostat, and answered any and all questions we had. We are kicking ourselves for waiting forever to get our unit fixed. I highly recommend them for their professionalism, courtesy, and care.

For the most part we have been happy with Gilmore until we discovered that a special allergy filter was never installed 5 years ago. We paid for it and did not receive the filter. Joe was wonderful as he gave us a newer and better filter just yesterday at no charge. For 5 years we never knew there wasnt an allergy filter in our system. How do these things ever happen?

Raul performed an annual check-up of our system. He explained clearly what he found and how to watch for signs of trouble. Very professional and careful around the house. Gilmore’s communication about timing is always appreciated.

Jacob G. and David did a thorough job of removing our 17 year old, 5 ton air/heat unit and did a marvelous installation of a new 5 ton Heating and Air unit. Jacob explained the process and pointed out some code changes that had to be adhered in advance. They had to dismantle the old unit in the cramped attic and reassembled the new unit in its place. They had to build a new platform in the attic in place of the old inadequate, damaged one. I was amazed at the care both men took in quietly going about their business without marring any surfaces below. They were unable to finish in one day, so they left two portable air units so we could sleep comfortably overnight before an early start the next morning (grateful). They were neat, and cleaned up after the job. Great service is important to Jacob and he certainly walks the walk in that respect. We have, and continue to, recommend Gilmore to our friends and family. Cooling....Thank you Jacob and David.

Jason did an awesome job inspecting my system, performed the needed maintenance and showed before and after pictures. He was professional, yet friendly and went the extra mile to satisfy the customer on a scale from 1 to 10 give him a 13.

The technician Brian was quick and courteous and resolved my heating issues. Thank you to Gilmore for their customer-first service.

Very professional and courteous service. Technicians explained everything very clearly. The office staff called to confirm the appointment and then sent a message to indicate the technician was on the way. We are very pleased with the service that we have received from Gilmore.

I scheduled an AC Tune Up with Gilmore Heating, Air & Plumbing. The office staff was incredibly friendly and professional. I received a phone call and text message alerting me that the technician was on his way and would be arriving soon. I was highly impressed with the technician, Ryan B., who serviced our AC unit. He arrived on-time and was super nice and professional. He explained everything he was doing and answered all of my questions. He took his time and went above and beyond to make sure everything was working properly. I signed up for their service club membership and highly recommend them to others. Thank you for your outstanding customer service!

Brian was great! Professional and friendly and very thorough in his inspection. He was great at explaining the issues and made it easy to understand.

All the technicians were very polite, on time, professional and cleaned up. The system they put in works great. They came out twice, once to install the system and 3 days later they came back to make a little tweak to the ducts. Now it works excellent. Also I had some empty boxes in my hall that need to go to recycle. They asked if they could take them for me. Wow, very good customer service. I will recommend Gilmore to my friend’s.

DO NOT USE THEIR PLUMBING SERVICE. They woman that does all the scheduling is super helpful and very nice and understanding. Plumbers suck! Expect to need to follow up constantly with them. They ended up coming out 3 time total. Initially failed the inspection for the water heater and after I called them 4 times trying to figure out when they were going to fix the issues they finally came out and fixed the. Expect a lot of excuses and a an unwillingness to do anything the way you want. For example, we had them install a new kitchen faucet. After installation we noticed it what hitting the tile. When they came out a second time I pointed it out the response was That will take a a couple of hours. When they came out a 3rd time it took him 15 minutes and now isnt hitting the tile but is at a strange angle.

We have had wonderful interaction and service from everyone at Gillmore. Today Jon W. was our Tech, he was very knowledgeable, respectful, personable and efficient at finding the issue we had. I would give him a 6 star rating, out of 5, over and beyond a good worker and all round good guy. Thanks BG

Jacob G. Did a great job! He was on time, found and corrected the problem and, as a bonus, set up the schedule for both heating and air. Very pleased. Thx Jacob.

Jeremy N. and crew Jed & Joey F were very professional and personable. The office staff were very nice and professional as well. The install team were also Very polite. Very quick & clean. They were very knowledgeable and experienced and answered all of our questions. They were on time and they did an awesome job. Inventory was low on the model that we chose so we got upgraded at no additional charge! So we are very pleased with that! But dont count on that!! We highly recommend Gilmore Heating and Air! Thank you very much!

Jacob G and his team did a great job! They also replaced all of our smoke detectors and installed a carbon monoxide detector on top of everything else. Def highly recommend!

The tech named Joshua was nice, he arrived on time and he took the time explaining to me about what he was about to do. Overall I am very pleased with his service.

Gilmore was here to install a new water heater. They were very friendly and professional. Would definitely recommend Gilmore. They also came about a week later to do a tune up on our air conditioner. While we werent thrilled with the results (need new unit), we were very happy with the service that was done. When we decide to purchase our new unit we will be giving Gilmore a call!

Jeremy and Jed did a great job. Very professional. Started at 8:30; new air conditioning up and running by 1:15. Positive attitudes, answered all my questions. Highly recommend Gilmore. Less than 48 hours between system failure and new system fully operational. Thx!

Another friendly and professional employee did my HVAC maintenance today. Craig explained a lot to me like what cleaning of coils & how vents & filters work. I’m anxious to see a decrease on my SMUD bill after I have the cleaning done & use the recommended filters.

Kyle and his crew were awesome! Very professional and efficient. The whole install and testing certification done in one day!! Cleaned up afterwards and cant even tell they were here.

Raul was very easy to work with since I had a time crunch with my schedule. He was efficient and very polite. I was informed and shown all his findings. Thank you

Josh H. did an exceptional and very professional heating system repair and maintenance service to out American Standard home unit. I would highly recommend Josh H. for others requiring heating or air needs and will personally request Josh H. for any of our future repairs or services.Fantastic Job Josh and Thank You So Very Much Again!Jeff WallPlacerville CA

I was a regular Gilmore customer. So I called them when my heat pump started making loud noises. At that time, they charged $50 just to diagnose. The technician arrived. The heat pump was running. Without even seeing it, he heard it from a distance and said, Yep, its the compressor, and charged me $50! He didnt look at the unit and didnt have to lift a finger! Yes, he had the right to charge me but Gilmore advertises that they strive to Do whats right for the customer., no matter what it takes. In this case, doing the right thing wouldve been to waive the charge since no work was involved -- to promote good customer relationships. Ive not used them since.

Justin and crew did an excellent job. I was kept abreast of progress and they did some on the spot problem solving. They went beyond scope of project and kept to the original estimate.*****Randy was very good with the initial visit and recommendation and setting up the install.*****

Brian was a very cool guy and let me pick his brain. Told me everything I asked about. Good time and I want Brian to do all my heating services from now on!

Jason was great as always. He is always so professional and works hard and efficiently. I am so pleased he is back working for Gilmore. Dont let leave again. Thank you.

Complete HVAC replacement. Great job from start to finish. Few unforseen delays due age of existing system. But great experience with Gilmore.Definitely would recommend them

Brian explained how the condenser operates and showed me the failed part. He is so skilled and so professional. He also pointed out some potential failures of the system in the future. I am very pleased with him as my technician.

Recently had these clowns out to my house to perform a seasonal tuneup. I kept seeing the commercials online and figured they seemed like a good family values kind of company. The initial interaction over the phone was pleasant, the technician that arrived at my home seem to be a nice guy. After trying to hard sell me a new piece of equipment knowing full well I didn’t need one, him and I got to talking for quite a while and he let me in on quite a few interesting tidbits about the Gilmore family and business.What a sad state of affairs this place is in, ever since the sun Darren took over, the place has gone completely downhill. Apparently he’s in and out of rehab constantly and an absentee owner. The entire place is dysfunctional and employees are leaving left and right. The technician advised me that they are only interested in selling people new equipment, they don’t really care about maintaining things, all they care about is the greed aspect of replacing a system. The technician told me that they were losing employees at an incredible rate, that the quality of their installs was so substandard that he was embarrassed to work there. I truly hope people read these reviews and look past the flashy commercials, and see what this company is really about. Avoid at all costs

It was hard to pull the trigger and purchase a whole new HVAC system but choosing Gilmore was effortless. From the very start we felt well taken care of. Our installers Justin and Tyler were true professionals. Friendly, prompt, clean and respectful of our home and time. I was glad to see the installation portion finished but sad that I will not be seeing Justin and Tyler! Gilmore they do your company proud!

Larry was scheduled to come out and do any drywall repair etc needed to make it all pretty. He had not been advised about what the job entailed, and didnt have his usual truck, so didnt have needed materials.This is the second time (out of four visits, total) that service personnel has come out not knowing what was needed or having sufficient materials on hand.Everyone is pleasant and professional, but Gilmore would benefit by better internal communication.

David and team did an excellent job installing our new HVAC total system. We are thrilled with everyone who worked in our house and it was a challenging install in the attic. Thank you!

We needed a Merv 16 for our furnace due to the smoke. We called Gilmore on the Friday before Labor Day. They ordered the filter and it was delivered on Tuesday! Great Service. Will not use anyone else!

Tech arrived right on time! Was extremely personable and professional! Was Knowledgeable and courteous. Respectful in that his mask remained on whenever we talked. Walked me through the entire repair process and scenarios. I had absolute trust with him and his repair recommendations.

Excellent work. Very Professional. Installer was very knowledgeable about his job and what it entailed. The crew was very polite and respectful. We love our new heating and air conditioning unit. We will definitely use Gilmore for any future needs and highly recommend them.

Brian E was informative and professional amid the soaring temperature outside and in our attic! He seemed to take his time in explaining the issue and luckily had the parts on hand to make the repair to our air compressor…so grateful!! :)

Greg was awesome! He examined our a/c and diagnosed the issues that needed further repair. He shared pictures of the items that needed to be repaired and replaced. He also explained in detail the pros and cons of replacing the parts. I truly appreciated the information that rendered the decision to repair the unit.Greg was polite, professional and an all around great guy! The icing on the cake,hes a neighbor a street over! Small world for sure!Call Gilmore, you wont be disappointed!

Came out and got my 20 yr old A/C unit working again...30 day guarantee that I can apply to purchase new unit if any problems...$1400...if it lasts 2 years, I will be happy

Gilmore techs impeccably installed my new hvac system a year ago, and the follow up maintenance team (including Raul I who just completed my AC maintenance) has also been absolutely wonderful! I’d recommend Gilmore in a heartbeat.

Excellent and timely service. Great post review with pictures. One of my primary needs was to better understand the air side economizing capabilities of my system. Unfortunately, after inspection I was informed that they don’t service or have any expertise with the operation of these systems. Their recommendation was to contact the installer. So, the overall service was good but did not meet my one of my primary needs. I wil certainly use them again.

Excellent customer service, from both the Sales Staff and Installation Team. Jeremy assisted with the T-Stat cell phone programming, and it will be completed shortly.

We just had a Tankless waterheater installed by Gilmore Heating • Air • Plumbing. This is one of the most Professional companies I have had the pleasure of working with. It started out with contacting the very helpful office staff! Melissa was quick in scheduling an estimate right away. Cory came out and I was very impressed with his professionalism and knowledge of his craft! Although I got a cheaper estimate, it was Corys knowledge, explanation and listening to our need that helps us choose Gilmore. They also provide a great work Gaurantee which makes all the difference. Melissa, again helped to schedule the work as soon as possible (this week). The crew arrived Wednesday ready to go to work. This was a complex and involved job. With installation of the new tankless and removal of the old electric unit, it was going to be a 2 day job. The best thing was that we were not out of hot water for almost the entire time. Anthony & Matt were professional, true craftsmen and a great reflection of their work ethics! The finished work was not only functional but looks beautiful and clean! They took the time to explain the progress of their work as they completed each step. They also help with the App to have control and monitoring of our unit remotely if necessary. They left the worksite clean and ready for use. Finally but not lastly, Melissa came in and took care of business! Melissa was able to schedule a Final Inspection for first thing next week. This is very important to us because my vacation is ending next week. From start to finish, this was one of the best experience Ive had in a while. Gilmore Heating/ Plumbing is the company you need to call to take care of those important plumbing projects! Thanks again Gilmore for your professional work.

I hire Gilmore for everything I can. They always do an amazing job. I had Craig for the 1st time, and he did not disappoint. Did a great job and did it with a smile despite being 100 degrees out. Thank you Gilmore!

We had them come out to do a tune up. Very nice technician but we felt that they tried to up sell on us on updating the AC unit. Then after they left we heard that the unit was making a different noise. Called an hour after they left to let them know. Unfortunately they couldnt come back until two days later. Once they came back, they tried to charge us a $129 diagnostic fee but we just had them out. We got it squared away but again tried to up sell. Not sure we will use them again

He was very nice and knowledgeable. I appreciate the time spent explaining our options

Gilmores is Top Quality. The associates are always very friendly, professional and courteous. One of the things I like the most is Gilmores alerts you when your technician is on their way and sends a picture of the technician. This courtesy really gives you a sense of Security. Thank You for a job Well done!!

Raul did a fantastic job! Professional from start to finish, I would not hesitate to call on Gilmore for future maintained and replacement needs.

New system installed about 1 year ago. Recently, the system just shut down on a 100 degree Sacto day. Jon came out, diagnosed and repaired an emergency sensor that by design will shut the system down in the event of an error. Technician was on time, worked efficiently, explained what was being done and was courteous. Couldnt ask for better response time and service. Thank you Gilmore!

The technician Robert was professional and most informative. He conducted the Spring HVAC test tuneUp and happily reported that our system is in stellarShape. He also educated us to Gilmore’s filter program which appears to be a great price on 12 packs. Bottom line, would I recommend and use again, you bet.

Jason m of Gilmore Air arrived within the time frame agreed upon. He was very courteous and personable. More importantly he had ample HVAC experience and laid out the issues with our 20+ year old system and options. We ended up having him replace a bad capacitor to get us thru the hot weather which will give us time to decide which path forward: continue with our existing system with higher operating costs and increasing maintenance costs or investing in a new system.

Gilmore has been our go-to company for HVAC services for years now! We have used them in several homes and have been beyond pleased every time with their customer service and expertise! Honest, dependable and very considerate. Professional in every way!

Brian, was OUTSTANDING!!! He was thorough, polite and professional. We will use Gilmore again. Highly recommend them!!!

Excellent company! Very Professional and efficient! Did as they promised. No sales pitches. Quick, honest! Met with expert on Saturday-signed a contract with flexible terms- and had installers show up on time Monday morning at 9am and installation complete by 3pm. Best experience ever.

Just wanted you to know that John provided excellent service and we appreciate the routine maintenance work he did. Thanks!

Great job to Jason. Took apart to show me what is starting to wear.

Our tech Carson came out to perform a system tune up. He was on time and incredibly professional. He explained everything he did and what he found. He was able to identify a part on the A/C that was failing and repaired it before it had a chance to die in the heat of summer. He also made recommendations for some other services that may be of interest to us based on our conversation while he was walking through the his visit today. Highly recommend using Gilmore, we will have them back again next season and hopefully get Carson again.

Raul was on time and he stayed until the job was done. He was professional, courteous, and spend the whole day testing and repairing two HVAC systems in 106 degree weather. I am very satisfied with the work performed and would use Gilmore again.

Was quoted 1400.00 dollars for a cleaning and was charged 130.00 dollars for the tec to tell me there was nothing he could do but tear apart the unit to chemically clean the unit.I went to harbor freight spent 6.00 dollars on a mask and goggles and cleaned the unit in five minutes. Works better then it has ever had now.I will never recommend Gilmore to anyone.

Friendly, best pricing, best financing terms for a whole HVAC replacement. Easy and hassle free. Dont know why I didnt call sooner!

Gilmore is repairing shower pluming for me. price was reasonable and service was prompt and polite. Very nice, and professional job.

On time, friendly, professional and knowledgeable.Performed a/c maintenance. Explained what he did and why. Offered to change filter. Very clean and respectful. Thanks John! And thanks Gilmore!

These are not repairmen. They come to your home and try up sell on un needed maintenance and or the purchase of a new system. Never using again.

Expensive!!! They do have good processes and did arrive as scheduled and did fix my ac. However they charged me $430 for a part which costs $30. When I complained and spoke to a manager, they said that’s the same amount there competition charges. Sounds like price fixing. They also tried to sell me a new system for $20,000 because there we’re supposedly numerous problems with my system. No thank you.

Mac was awesome! He diagnosed the a/c issue within 30 seconds of looking at the equipment. He’s very polite and respectful. He took pictures of problem areas and explained them fully. Kudos to Mac!

Serviceman did an excellent job. He was thorough in & complete

Craig quickly diagnosed the problem and fixed it. Good job. Well done.Very nice fellow as well.

We called gilmore when our HVAC was leaking and creating an issue with our ceiling. Craig was dispatched the day after my call and was phenomenal. He carefully fixed the leak, explained everything in great detail, and even helped clean up the leak! He stayed quite a while to make sure things were right before he went to his next job.Gilmores good reputation is well earned.

I had a horrendous experience with a contractor that works with American Home Shield. I called Gilmore (with whom we have the Emperor program) and we were able to get our plumbing problem fixed not in three, not in two, but ONE VISIT!In sharp contrast to the incompetent contractor from AT Appliances, Gilmore troubleshooted everything (the dishwasher, the stopgap, the garbage disposal, etc.) to be thorough. Jeremy was incredibly attentive and he was very informative - a night and day difference between the last people we had come and look at our plumbing issues.Dont be like me and pay $150 for an incompetent contractor, HIRE Gilmore and their competent staff, and enroll in their emperor program. A little bit each month MORE than makes up in savings during the year for all of various needs (AC, Heater, Plumbing, etc.).

Greg was awesome!! He was so friendly, polite and attentive. He answered all my questions and is very knowledgeable. You guys at Gilmore have a good employee here! I hope you take as good a care of him as he does your customers!

They were amazing. Signed the papers on Thursday evening and the unit and everything was installed by 3p.m the next day. The crew was very respectful and efficient. I would definitely recommend. I would give them 10 stars if I could.

Great technician, on time. I Recommend Gilmore highly.

Raul, the technician, went above and beyond, was professional and explained things as he went through each process. He was by far the best technician Gilmore has sent out for my regular maintenance.

Installed new A/C system. Also new filters & updated our grills for better air flow. New thermostats up & downstairs. No attempts to upsell……..Ba bye Bell Brothers!!!

Thorough tech appraisal of our AC system and complete diagnostic inspection. Very efficient, informative, and professional assistance.

I was very impressed with the his work, a job well done. This is the first time I’ve used Gilmore and will definitely use them again.

Very nice service no problems at allJohn did our service in about a half hour so no disruptions .Im giving him 5 stars for promp and professional service.

I replaced my ancient A/C system. The service was just as promised. They were prompt, courteous, quick, and respectful of the property. It was done in the timeframe promised, and I could not be more satisfied.My thanks to Jesse and his team from Gilmore.

The Gilmore gingle is true, you do get more from Gilmore. I had a A/C tuneup and a small Sheetrock repair was needed and their Sheetrock repairman came by and did a excellent job with the repair. Larry did the follow up to paint and he also did a great job. Thanks again to the Gilmore team.

The Gilmore technician, Dheaven was wonderful. He was respectful, courteous, efficient and fast. The best service experience I have ever had. After the service I was shown the pictures of all the unit he inspected and gave recommendations of continued care to maintain the AC unit.

Just want to say Deaven (I think that’s how you spell his name) was excellent! This is the second maintenance visit he’s done on my home. He’s very professional, and knowledgeable. Both visits (last visit was today, 4/6/2021) were the same. 5 stars all round!

Professional, good communication, and they managed to do the install a few days early before the heat hits hard. Couldnt be happier with their service on installing our new AC system! Justin, and Tyler were fantastic!

Phil showed up fairly early on the morning of or appointment. He was friendly and quickly found the problem with our HVAC -- a blown capacitor for the compressor motor. He replaced the capacitor and proceeded to re-balance a number of parameters in our AC system. He also recalibrated our thermostat which appeared to be 2-degrees off. He also plugged a hole behind the thermostat which possibly contributed to the thermostat error. He was very through and carefully explained all the things that he did. Phil appears to be a very experienced and knowledgeable HVAC tech. Glad he came to our rescue.