Went for oil change for my ninja 650, they did a great job and the service is super fast feels like little expensive compare to self service but yes we need to do it with actual technician once in a while. They adjusted clutch able, throstle cable, adjusted engine idle speed, topped of coolent, oil change, oil filter change, etc.. highly recommended this place is very friendly and great customer service. They have a huge collection of Kawasaki, Suzuki, vespa, aprilla etc also a helmet store bunch of accessories. Only sad part is they are bit pricey but service is excellent
Fantastic dealership with great people that prides themselves on customer service rather than milking every dollar out of the buyer. John was the person who sold me my bike with Morgan and AJ finishing my deal. They were professional, courteous, and not pushy. John let me sit on every bike in the showroom to see what fit me the best. Needless to say, I found one that fit me so well that I wanted to buy it right then - and I did! 😁 Morgan and AJ took care of the finance side of the deal. They were fantastic and made sure that I understood the terms of the deal. All my questions were answered and more. AJ even does insurance - and shes probably the cheapest youll find! I spent maybe 1 hour total at the dealership - most of the deal was done over the phone while I was at work, including the finance portion. What a fantastic and convenient way to buy a motorcycle, why cant every dealership be like them? Overall, I had an amazing experience at Kawasaki Suzuki Plano and will definitely be recommending this motorcycle dealership to everyone!
Excellent and fast with a great selection and reasonable (always unavoidable) fees. Went in ready to buy, signed paperwork, and was ready to leave within a half hour, for about 2.5k less than their closest competitor. Zach is awesome and had me on the road in no time flat on my brand new 1000SX. Parts was awesome and helped me find a way to put my phone on my tank (super affordable magnetic tank bag), plus gives you a few bucks off when you buy a new bike there. So, bonus. All in all the best vehicle purchase Ive ever made.
Honestly one of the worst experiences I have ever had with buying a vehicle. It started out great with Zach as my salesperson, he was awesome, however the management at this place is the worst. I bought a brand new 2022 moped, and from the moment it was delivered, there were problems. The very first time that the delivery driver/mechanic for the store started the moped up, it took him about 5 minutes of trying before it started running. He told me not to worry and that it was simply a normal thing with new mopeds that would wear off in a week. Consistently for 2 weeks, I was having serious trouble with getting the engine to run, and I did everything they suggested to do in order to fix the problem. After nothing seemed to be working, I called again 3 weeks later to see about getting it checked up on. They told me that I would need to pay the $300 fee that THEIR mechanic charges to bring it back. I expressed my concern with it being a brand new vehicle, at this point having only 70 miles on it, and already having problems, and their solution was to take it to a place closer to where I live that they knew and communicated with often. This place gave me an estimate of 3 MORE weeks until they would be able to even LOOK at the moped, even though I already had the part to be replaced. Plano Kawasaki Suzuki did nothing (except the bare minimum of the warranty) to help, and I am now left without any way to get to school (im a college student). If I had known that I would not be able to reliably ride the moped I bought in AUGUST until the END of OCTOBER then I most certainly would not have bought it.
This is the place for two wheel fun! Great staff, Wonderful showroom. Highly recommend to all!
Zach was amazing with helping me purchase even though I live in a different state. He provided all the necessary information and steps so that is was a painless process. He communicated promptly anytime there was an update or if I had any questions. They also made sure to verify the shippers I hired were legit and that they comfortable sending the bike off with them. A+ customer service!
The staff are very knowledgeable. John Collins was very helpful through the ordering and purchasing process of a 2022 Mule. The Dealership Manager and Owner were extra mile and took a personal interest to make sure the vehicle was perfect and my trailer would accommodate the vehicle width. I would not hesitate to buy another vehicle from them in the future.
Overall the process was fast and super simple. The staff here are nice and very helpful. 10/10 would recommend to any of my friends. They have a great selection of bikes as well.
Just purchased my first dirt bike and 4wheeler for the kids last week! Zach Isom was great to work with and answered all of my questions to ensure I made an informed decision while weighing pros / cons of Kawasaki products among others. Will certainly go back to them for future purchases and recommend you give them a try!
I have bought 2 bikes and 2 scooters from this place and its been great. They seems to have cool bikes and scooters in stock and they have great prices.
My husband just bought another bike from this great dealership. On the way home he went on and on about how great AJ and Jason were and how they made the deal so pleasant and easy. We also bought some apparel and we both noticed the great selection of merchandise. The people at the counter were very friendly and helpful. You cant go wrong doing business here!
Sold my bike to upgrade, unfortunately they did not have bike that I want in used stock due to current inventory situation. Everything flys out of their floor. Selling/appraising process was easy and smooth. Jason was being upfront and reasonable negotiating price (close to what I expected). The owner of the dealership also gave me some insight on the motorcycle market and how they conduct their business I was impressed by his passion about motorcycle and their customers. He said even if I want to buy motorcycle from a private party meet there so that they can look at it for free. Overall very nice dealership and staff. highly recommended.
Had a great experience buying from Plano Kawasaki. They had a large selection and Blaine answered all of my questions. He knows the bikes and helps guide you buy isnt pushy. When it was time to sign the paperwork AJ didnt disappoint. She recommended a warranty at a great price and answered all of my questions so I bought it. This is the place to buy from in DFW.
Great Parts department staff, and great amount of socked parts. Parts are priced right and they have an Awards program for purchases. Thank you.
The people in there are so friendly! This will be my go to place for anything and everything I need! The owner looked at my bike and talked with me about it a little! 10/10 recommend this place.
Great service easy process couldnt be happier
I had a great experience at Plano Kawasaki, all thanks to Kevin and his service team. They walked me through the repair process in-depth before I even dropped off my motorcycle, and kept up with me by phone while waiting for parts. Im most grateful with how quickly the bike was repaired after parts came in, just in time for riding season. Thank you!
Financed a motorcycle with these guys for my nephew. The process was very quick and they didnt force an up-sell which I appreciate. The staff went the extra mile to give him some riding tips since it was his first bike - even after they closed. Thank you to Tom for taking great care of us and the rest of the team for making this purchase a hassle free experience. Im sure well be back!
I love this place.I inquired a day before appearing about a sports bike I was interested in, and an individual by the name of Blaine responded very quickly and gave me the specifics. Liking what I hear, I arrange a next day meeting, paid for the bike I wanted, and that was that. Brooke over in Finance also made the transaction very quick and to-the-point. So far Im loving my bike and I will be returning to this dealer for all services in the future.
This place is awesome!!! Ive had my bike serviced and repaired here and everyone is so professional and friendly!! I stay in Mesquite but will make the drive to Plano because I know they will take care of my bike and any questions or concerns I may have. Great place!!! 5 stars!!!
Bought seat from Steve in parts, awesome service from Steve and parts team! Received exactly on time, answered questions and reasonable price! Great job and exceeded all expectations!
Great dealership! This is the third Kawasaki I have purchased from them and picked up my Z900 last Saturday for a great ride home. Jason and Brooke were awesome. Great customer service and the best price in the area. Highly recommended!
I’ve been to plenty of dealerships in my life and I’ve never had such a quality experience. As someone who is new to motorcycles and powersports, I was thoroughly impressed with the knowledge and patience that Jason and his team shared with me. They asked me the right questions about what I was looking for in my first bike and gave me plenty of options and suggestions. Additionally, they offered me excellent financing options that helped me get my bike sooner than I thought I would.Very low pressure, informative, and will surely be a customer for life. Additional thanks to Tom, Brooke, and AJ for helping me feel comfortable at their dealership. They were just as excited as I was to begin riding a motorcycle. **Side note: the team was VERY respectful of social distancing and wore masks. Will definitely be back.
Very helpful and the parts that they didnt have in stock they had found for me at another location and i was able to get everything i needed today. They Rock!!!
Friendly people and Awesome service everytime Im in there. The guys in the parts department are always more than willing to help find what I need. I would recommend them if youre in the area.
You have some pretty genuine people over there now compared to when I visited a year ago. I bought a Z125 from them and traded in a Ducati Monster. The process was very smooth and their prices were straightforward and transparent. Be prepared to be educated and to be greeted with great customer service. Shout out to Blaine and Brooke, you both were a pleasure to work with! Definitely recommend coming here if youre in the market for a motorcycle. :)
Great customer service, was kept informed with my special order parts.
I worked with AJ today. She made the purchase and finance process of my used motorcycle very easy. She explained how the dealership completely inspects, services, and repairs the used motorcycles Plano Kawasaki sells. She then went over the motorcycle with me before I left. This is the best motorcycle purchase experience I’ve had in my life.
Very good customer service. Awesome people to work with purchasing my Yamaha 1100 V-Star. They made my day!
The salesman Jason was super helpful with his knowledge of the bikes i was looking at and with making the selection for my first street bike. Brooke the financial manager made the paper work and buy process go way faster than I thought was possible. Would definitely recommend Plano Kawasaki for any first time buyer!
I purchased a used motorcycle for a very reasonable price from Tom at Plano Kawasaki. He was very helpful with all my questions and that helped me make my decision on one of the many bikes they had in stock. I took it home the next day and the ride was so nice I passed right by my own home and kept on going!I also purchased a new helmet from the parts department and had a pleasant experience there as well.Thank you Plano Kawasaki for making my new purchases a great and enjoyable experience for years to come.Sincerely,Jay Farmer
I have purchased two zx 14rs from A J, and they always go the extra mile to make sure you are happy with not only your purchase, but the service department experience also. To me theres no reason to look anywhere else. No one else could close to my wife and I buying experience with them. Now Im thinking 🤔 about a new Gold Wing.
Great service Jordan, Jason, and brooke were great along with the rest of the team! Highly recommend this place. Will be buying bike’s with them for the rest of my life!
So impressed with this dealership, and especially my salesman, Jason. He never once made me feel like I was wasting his time, even though I made it clear from the beginning that I was just looking and was not planning on buying anything right away. He listened to what I wanted and guided me to the bike that I ended up purchasing. The whole process was very relaxed, and smooth. I never felt pressured and felt like Jason had my best interest in mind. Highly recommended!
These guys were great to work with. Jason my sales associate when I first called funny as it was TOLD me I would more than likely find ZX6Rs cheaper shopping around 😂 but when all was said and done allow him one last bite at the apple... And I did and they beat everybody else.Brooke finance to other staff, a great experience. 5 stars for now. Time is Fluid so hope my experiences continue to be similar on the service side.Thanks everyone. Great job so far. Best
I visited once, ten minutes before closing time and just wanted to look at a few bikes, and I felt very welcome even though they were closing up. Three people offered to help me while I was there. I did the application online for the motorcycle I wanted, and Tom called me the following day and confirmed my info, ran my credit, and was able to get me financed. It was a very pleasant experience and very easy. The GM there, AJ, will do anything that her employees will do. I watched her talking with customers, she offered to help me on my first visit, shes always very visible and available, and I could tell she was very hands-on and would pitch in if needed, on top of her other responsibilities running the store. That gave me a lot of respect for her.
I had a great experience buying my Ninja 400 KRT. I expressed interest over the phone, and they had the paperwork ready when I got to the dealership. Jason and Brooke were amazing throughout the entire process. My next purchase will be through this dealer for sure.
Attended the bikes and coffee event! Always outstanding customer service. Friendly and attentive staff.
Great Service. Blaine was very helpful. This was my first out of state deal. Thanks for the making it smooth.
They have a good store with friendly staff that can make you a good deal at the right price. Good selection of new and used 2 wheel hot rides. Nice place to visit and dream about cruising the open road, open water, and open country.
From the selection of the motorcycle I wanted to the process of the purchase, it was all the best I have experienced. This is the way it should be done! The delivery was thorough and efficient. I feel like they understood my needs and made sure I was happy. At the end of the process, everything I ask for, I received! Thank you Plano Kawasaki! See you for all my service and my next new Kawasaki!!!
Everyone was super nice and helpful definitely going back thanks everyone keep up the great and amazing work 😁😁😁
Amazing customer service and willingness to help rather than just to make another sale.
Thank you Tom for such great customer satisfaction. Proud to have met you.
My wife and I came in and bought two scooters from this dealership. We worked with Jason in sales and AJ in financing. Both were very friendly and professional. We were very satisfied with the scooters we got and believe we got a really great deal. I was able to take my scooter that day, but my wife had to order hers because they didnt have the color she wanted. They were able to get my wifes scooter delivered by Wednesday of the following week. The whole time, they were communicating with us and keeping us up to date, which is great. We got there pretty late in the day on Wednesday and brought my son with us. He had decided he wanted a scooter as well. They got us out the door with my wifes scooter and with my sons new scooter that day, even though everyone had to stay late to do it. They even let us pick out some helmets after closing time and got us setup with everything we needed.Then, as we were leaving, we had a little mishap with one of the scooters about a block away. I looked up and saw that AJ had literally run over to assist and Jason drove his truck. Everyone was OK and AJ took the scooter back to the shop to have maintenance give it a look over and make sure it was OK. We returned the following day to pick it up. Everyone from Jason and AJ to parts and maintenance was professional, courteous, and gracious.I cannot say enough good things about my experience with this dealership. I really feel like we were treated not as customers, but as the dearest of neighbors or even family by these people. They have really won me over. Highly recommend
The shop had great amount of stock to choose from. The sales and support staff were able to get us what we wanted and out the door in no time.
Jason Meisel was extremely helpful and very professional. There was no pressure sales at all. He answered all my questions and made the purchase process as smooth as can be. Also, Brooke in the finance department was extremely polite, didnt push the service packages and quickly completed the transaction.
I searched for a Yamaha Raider SCL online for two weeks and literally compared close to 100 Raider S and Raider SCL bikes from dealers all over the country. Fortunately, I found exactly what I wanted at Plano Kawasaki Suzuki. I read tons of Plano Kawasaki Suzuki reviews on independent sites and 95% were 5 star rated. Since I live 500 miles away, this information gave me confidence in closing the deal via email and phone calls.Tom Kaufman in sales and the entire PKS team were great! Tom has been in sales for 30 years. No pressure tactics. Just low key, friendly, knowledgeable assistance. The deal was more than fair, the bike is in mint condition, and the transaction was painless. They even loaded and thoroughly secured my new ride on my uhaul trailer for me.I couldn’t be more satisfied! They will definitely get my return business and I highly recommend Plano Kawasaki Suzuki to my friends and family.Many thanks, guys!
Incredible shopping experience! Bought my first bike here (2016 Kawasaki Vulcan S) and Jason was such a cool guy to work with. I came in a less then an hour until close and sealed the deal on the bike without any problems and picked it up next day. When I decide to upgrade Ill definitely come back here for my next bike.
Profesional Curtious Knowledgable Staff, Works as Advertised, 5 Star all the way ! Would Recomend to friends an family
EXCEPTIONALLY FANTASTIC!!!!!Those two words bring the two million words, which I could type, together!!No need to shop around, JUST BUY AT PLANO KAWASAKI SUZUKI!!!! Enough typed!!!!
Purchased my first bike in over 10 years from these folks. Tom and Brooke were true professionals and treated me well. Highly recommend this dealer.
Great customer service! Easy to buy from!
Really good accessories selection on hand and service department is incredible!! Definitely returning for future needs.
Jason was my sales professional and the engagement started online. He was very prompt in responding to my inquiries, quoting prices, and providing all relevant information. Once I arrived to the dealership, he was busy with two other customers but still found time to check in and congratulate me on my purchase. I recommend Jason for his professionalism, caring for his customers, and product knowledge.
I have purchased quite a few bikes from Plano Kawasaki Suzuki. The staff has always treated me like family and made me feel welcome in every department. Steve in parts is as knowledgeable as they come. Chris in service does precision work. AJ, Jason and Kevin are the best you will find in sales. I recommend anyone looking for a new toy to head to Plano Kawasaki Suzuki.
Jason and AJ were great to work with. They made me feel like family, and it was my first time to the store. I bought an H2 SX SE+ and took it home with me. They are very knowledgeable and took all the time that I needed to explain the bike.
If you are looking to buy any type of ATV or Motorcycle, do yourself a favor and skip all other dealerships and come to Plano Kawasaki Suzuki Roxor in Plano TX. Finally a dealership that did not go to high pressure, scamming school Everyone is friendly and believes in making lifetime customers instead of anything for a sale. Of course their prices are very fair and competitive ! The store is very clean and inviting and they have a huge selection. I had my SX serviced there and was so glad to see a very professional mechanic working on it that was not also working on lawnmowers. AJ and the crew need to give lessons to some other Dallas dealerships or they need to come and spend some time at Plano Kawasaki and learn a few things!... Dan
There business is ok I guess great people though
By far the best motorcycle purchasing experience I’ve had. Thank you Jason and the rest of the team.
Tom Kaufman sold me a new motorcycle. He was most knowledgeable. I bought the bike from Plano Kawasaki because I got an excellent deal on it price wise. Tom told me if I had any problems at all to let him know. I candidly told him I lived 250 miles away, and because of the distance, he would probably never see me again. I had some issues with the bike, and he spent a good bit of time with the service staff to help me work things out. He provided a level of service beyond what I would have expected if the dealership were in my home town. I highly recommend Plano Kawasaki.
Went to the shop to look for riding gear and met Trey in parts. He was extremely knowledgeable and helped us get exactly what we needed. Treys customer service was outstanding and we really enjoyed our experience.
This is my second major purchase from this dealer and I have done business with them over the last 6 years. They are low pressure and upfront in their dealings. The front office sales and back office finance teams are prompt and professional. The same for parts and service. They are reliable and can be counted on.
Great customer service,was in and out with a new bike in less than a hour.
Got to give a big thank you to Trey in parts, he definitely knows his bikes and very knowledgeable on the products they carry for sure, very good experience all the way around keep up the fantastic work guys
Stopped by today to set up an appointment to have my scooter tuned and had one question to ask the service manager. I was greeted by a not so friendly man who informed me that I could not speak to anyone. His words were; the service manager and the technicians never come out front to talk to anyone since they work on commission. So, I will not return and will take my business elsewhere. He did tell me I should check on you tube if I had any questions.
AJ is great! Went above and beyond to help me and my wife with our first scooter purchase
I cant say enough good things about this dealership! What a pleasure for a change. From the moment I walked into the door, I was greeted with smiles and enthusiasm. I was there to buy a new H2 SX and every detail and expectation was met. There were no hidden fees and the deal was very fair and most importantly it was very honest. I stopped by the parts department as well and the person there was very friendly and very helpful! That is a change from other dealers that seem too busy to help and sometimes put off by actually having to work. AJ is such a great motorcycle enthusiast and even after over 20 years in the business, she is super excited about the product that she sells and has great knowledge of all the bikes! They have all my business! Its worth the two hour drive! Cheers! Dan
PKS is a great place to buy a bike. They had every model from my shortlist in the showroom. I was so thankful for the ability to compare the cycles side by side in order to find the perfect match. Tom stuck with me through it all and never pressed me to hurry up even though I think I sat on each bike 4 or 5 times. After I decided on the H2 SX SE+, every single person that I interacted with at the dealership bent over backwards and went above and beyond to make the experience pleasant for me. I have bought a lot of bikes in my life so I have plenty of points for comparison. Next time Ill call Tom at Plano Kawasaki first.Oh...The H2SX is such an awesome motorcycle!!!
Had a great time at Plano Kawasaki Suzuki Roxor & Vespa Dallas’ Kawasaki Demo Days last weekend, especially enjoyed the IG33 stunt show!! So much fun for entire family!
Had another repair shop replace the rear tire on my Vespa. They did a very poor job in putting the scooter back together. Took it to Plano Kawasaki. Repair and parts guys could not have been more helpful and friendly. A great experience!
Came in casually to look at bikes and liked a pre-owned Kawasaki Versys. Jason was really helpful and I appreciated the ‘no nonsense’ discussion on trade-in value and price. Suffice it to say, left in an hour with a down-payment on the new bike! Showed up the next day to finalize the deal which was a breeze. The bike was ready for me to ride with all the checks done. Thanks guys for a seamless, no-pressure and easy-going experience!
Easy purchase with a good salesman. No issues at all and overall process was not long. Also glad they had a progressive insurance rep there to handle the insurance.
Best customer service around, and the prices to match. I drove three hours away to pick up a bike here because no where else even came close. They took good care of me and you can bet I’ll be back!
Great customer service and a helpful team that will answer any questions you may have.
If youre going to buy a motorcycle... visit this place FIRST.First their customer service is ridiculously focused on your needs, this place isnt a normal shop. Everyone up to the owner of this place is interested in providing you with the RIGHT machine! Very different from the last dealerships Ive dealt with that just want to pump numbers out the door. These guys are in this for the long haul and they care about you.ALSO... I brought my bike in to get some stuff installed on it and it started storming... THE OWNER BROUGHT ME HOME, OUT OF HIS WAY so I didnt have to ride in the storm. Unbelievable that this kind of customer service still exists.I cannot say enough about this place... you will not regret shopping here... GREAT COMPANY WITH GREAT STAFF!!
Great place friendly service
Went during a really busy event and the staff was super friendly. They helped me narrow down what I was looking for after sitting on multiple bikes..ended up purchasing a cruiser and couldnt be any happier with entire process
Unable to take responsibility for a sub par job done, acts as if they have God-like technicians that “don’t make mistakes”. I’m astonished at the lack of responsibility for such a small detail!
If your looking for a bike ask Tom Kaufman. He is one of the best salesmen I have ever talked to. He is very knowledgeable, relaxed, and will get your questions answered quickly.
Always attentive, knowledgeable and friendly. Would always go back to them. Jason made the experience of purchasing my 1st bike 100 times easier than buying my 11th car.
Purchased a used 2016 Cruiser bike, Jason is an excellent sales manager there. Great place to purchase 2 wheelers.
Tom and AJ did an incredible job helping us find an affordable but also high quality scooter. My friend was on a budget and they hooked him up with a helmet. Good people.
Jason made the purchase of my motorcycle a great experience. I would recommend him to everyone. Thank you Jason.
Easiest process I could ask for. Called in, made an offer, they nearly met the offer and went in the same day to buy it. I was in and out in 30 mins and they delivered it to me for a very small fee. Great service, great selection, awesome helmet selection.
I would give these folks 10 stars if I could. I had been to a lot of bike dealerships across the Dallas-Fort Worth metroplex looking for the type of used bike I wanted. I encountered poor customer service, poorly run businesses, and rough looking, overpriced pre-owned bikes. Plano Kawasaki Suzuki was totally different! From the first phone call to the final sale, they were so friendly, accommodating and I got a great deal on the exact motorcycle I wanted. Clean store, super friendly staff, and a painless sales process. Loved it all! I wouldn’t hesitate to do business with them over and over again, they are great!
I love this place. I went in to buy a bike and did just that in less than 2 hrs. The bike was prepped and ready to roll in less than 2 hrs I was rolling down the highway on my very own 2020 Zx-10r KRT Edition . The salesman was knowledgeable and very nice 👍🏾. They have my business from here on out as long as I’m riding bikes 🏍
Purchased a pre-owned 2009 Kawasaki Vulcan 900 Classic here in almost new state. Couldnt be happier with my experience. Very family like business feeling. Definitely will buy here again.
I had a very painless experience! Tom was easy to deal with and willing to help every step of the way. I wouldnt hesitate to recommend them. I purchased a Roxor.
Great salesperson. Fast service. Bought an atv 400 suzuki .in and out in no time. Thanks.
Went to demo days and rode a kawasaki. Great dealership.
GREAT buying experience. No pressure at all and very knowledgeable. Blaine was super helpful on the sales floor. AJ was so personable and helpful on the finance side, and I dont remember the gentleman that got me hooked up on gear but he was awesome too (turns out you can actually fit 3 Rotisserie Chickens in the back of that jacket!). Overall a great buying experience and a confidence thatll they be there if I need anything in the future.