Zora was awesome! She made the buying process easy. Ill definitely be back!!!

The selection is fine, but the service wasnt the best, namely from the current store manager. My mother went to ask a question in regards to a bag she was hoping to purchase, and when she asked the manager about the bags price (due to a noticeable scratch at the front), she spoke unfriendly and rude, to the point where my mom chose not to purchase the bag.

Horrible customer service! Never been in a second hand bag store in my life and just happen to see this place when were in the area for lunch and thought I would check it out. Completely ignored. The lady didn’t even acknowledge my existence and helped some ladies who just walked in while we were standing there patiently waiting at the counter for at least 20 minutes. So we ended up leaving when it was made clear our business wasn’t wanted. Very disappointed with my experience here. I don’t think I will be going here again. I was also bothered that these random ladies were going behind the counter touching all the bags. I did not see any hand sanitizer at the counters for guest to clean their hands. Yup I’m not coming here again.

Update: They were apologetic, being that the tags were all attached they returned with no issues. Good customer service. I would do business here again.I treated myself to a lv bag after a rough couple of years. I’ve been searching online for months for the right bag. The staff was nice and very responsive, however one of the handles had cracks on it that was not disclosed. I’m so heartbroken.In all fairness the box came in not the best condition but could be due to Ida. I’m so upset, I was hoping to wear it next weekend for my birthday. I will update with their response. I’ve already emailed them and sent pictures.

Staff at this store are awesome. Recently, I was looking for the perfect handbag and, Jordan, one of the managers helped me find it after showing her a pic. She was so patient and kind. I’ve been a customer for a number of years and highly recommend shopping here. Great customer service!

The ladies at Keeks are absolutely amazing! They are friendly, upbeat, and very helpful. Kheyara was our sales consultant and she was knowledgeable and patient - my mom wanted to see every bag 😁. She unlocked them all 1 by 1 with a smile while educating us on each handbag. We selected the perfect one for her birthday, and she’s already back for another. The prices are great, the atmosphere is beautiful and the ladies are wonderful. Shout out to Kheyara and the whole squad - Jordan, Maci, Carla, Brooks, Jen, Nat, and Savannah!

The staff was so friendly and very helpful to me . I purchased my first neverfull Louis vuttion . I will be back in the future to buy mor purses and wallets . And my daughters also

I got my first LV bag here! Zara (I can’t remember if that’s her name) was so patient and helped me find the perfect bag! She made sure I got the LV box and everything! This place has tons of designer bags and I definitely recommend Keeks to anyone who’s looking for a great purse at a great price.

Staff was unprofessional and prejudice. Don’t recommend selling or buying from here. They were not kind or friendly or welcoming. Saddening. Don’t recommend coming in for them to authenticate anything either, they will make you wait hours. They say 24-48 hours when you submit online but unfortunately couldn’t uphold their own standards.

I’ve always had a good experience at Keeks, I’ve sold several items to them and their offers are fair. The staff is really kind and I highly recommend them if you’re looking to find a luxury piece at a lower price.

Love following along online! So glad I got to make an in store purchase. All of the staff were wonderful and helped me make the perfect purchase. 👜☺️

I should have read these reviews before entering this store. I agree that there is a mix of very welcoming employees and rude alike. The one who assisted me was very short when I inquired about several Chanel bags in the back of the store. She seemed bothered that I asked her to see and feel 3 of the bags. For a $5K-$6K purchase, I will take all the time I need to decide. She seemed annoyed, as if I was waiting her time. I would guess that she’s a manager of sorts because I witnessed an employee consulting her for “approval” to receive items from another customer. (She was rude and dismissive to her as well.) And, she was doing something on the computer in the back of the store. Hopefully, she wasn’t the owner. If so, she certainly doesn’t need to interact with actual humans. I did encounter 2 other employees who were doing absolutely nothing, but never offered me any assistance. I suppose they pick and choose who they want to kiss up to. It was a very strange experience in a second hand store.

Ashley was really sweet and patient while I decided on my bag. The store is just really nice overall and I love coming here.

Keeks Plano has always been my favorite store, but I was disappointed at what happened today in the store. I came there with an intact bag and left with a torn bag. The sales Rep took my bag inside after two times inspection infront of me, only to come back and tell me that my bag is torn in 2 places. I was shocked to my marrow, couldn’t believe what I heard. If I’ve not been buying from keeks, I might conclude that’s how they are. How can you make a cut on someone’s bag in other to buy it cheap? That is not fair. Please, if you are going to sell anything to keeks, inspect it very well and if possible take a picture of it. I don’t trust this new set of sales Reps they have now. Thanks

The customer service is good, the bags are priced well and the location looks like an upscale boutique. I love it!

Jason was awesome! And theyre very informative with values, authenticating. Odd trust ANYTHING they sell for sure.

This place is a totally scam DO NOT get your bag authenticated with them. I paid 100$ for their service, 2 days later I get a call my bag is ready and papers are there as well, I picked up next day, they go to the back get my bag and brings it to me with no papers, I asked where are my papers this girl starts to tell me that they gave their option because the bag had been repaired and that I dont get paper, but they called and said I have papers and my bag is authentic, so what did I pay for? Totally unprofessional and no customer service skills. I was ripped off. Their option my Hermes bag from the 50s or 60s could not have paper. Just rediclious.

Zohra was extremely helpful, knowledgeable, and assisted us to a great deal of satisfaction.

I didn’t have such a great experience at the Plano location. I purchased Louis Vuitton cross body for my birthday not even 3 months ago. I am walking down the street and the strap breaks, not because of anything I am doing, other than carrying the purse across my body. I think this can’t be real because this purse was considered the “A+rated purse. I called the store to explain what happened and the manager, sorry her name escapes me right now, says there is nothing we can do for you. Basically consider that a $1100.00 lesson as we are not responsible for anything once the item leaves this store. Great customer service my foot, I will never ever recommend this store again. Extremely unhappy customer.

Love the store. Soooo many choices. Friendly personnel, especially Angelina Pomaro, this girl knows what is in and what it out and what is here to stay. Got a lot of purses over the years with her help and for sure will come back for more. Love my purses to match my shoes :)))

Excellent selection of LV and a good selection of other brands. Love my Prada bag!

Designer goods, that can be seen and touched before buying! They also offer online purchasing as well if that is your thing. You can also sell your bags as well.

Great selection and everyone was so nice!

My experience shopping at the Plano store was amazing! I had a specific idea for what I was looking for when I went into the store and Yadira helped me the entire time I was there. I was able to find exactly what I was looking for within my budget. Although its a resell store, they still make sure to give you the luxury shopping experience. This has for sure become one of my new favorite stores and I will be coming back to purchase more luxury items.

Online experience has been fabulous!I use to shop the Austin location and was sad to hear it has permanently closed. I live 500 miles south of the Dallas area, so decided to take a chance purchasing online and it has been a beautiful experience.Jason is my “go-to” guy. He has been wonderful with consistent communication when I email/text with questions. Assured me if I wasn’t absolutely happy with my purchase I had the option to return. But as always, Keeks doesn’t disappoint!

Authentic Louis Vuitton bag with certificate and pochette, fast shipping, excellent customer service with quick response and ready to answer questions through email,chat and text! I definitely will shop again!

Experience was excellent great customer service the sales lady was great 👍🏽

My daughter and I stopped in store on Monday. Inventory was impressive. Customer service, horrible. Other than 1 lady who was seated, drinking coffee, we were the only 2 people in the store. My daughter asked to see a bag, and the response was, “can you hold on for a couple of minutes?!” There were 3 employees gathered around the check out area, appeared to be just chatting! Excuse me, as a paying customer for a high end resale bag.... the response should have been. Absolutely, let me get the key!!! Will not go back and have told our friends, don’t bother!

I have ordered a few times from Keeks. I couldnt be more excited. When I tell you..the items showed up in excellent condition regardless of the description..I will say Im beyond impressed. I can share that I shopped online as I live in Houston so the customer service experience was decent and they included a nice handwritten note. Nice touch. I will continue to order with Keeks. I actually am awaiting a new baby as I type.

Great deals on designer products!

Customers service is terrible 😑 walked in and the girl didnt even speak. So sad

Ive purchased a few bags here and the staff has been friendly from the beginning. Always kind and wanting to help (regardless of how Im dressed). You know what I mean by that. I will continue to shop here as I feel their prices are slightly better than their competitors. That being said, they do take in inventory thats not always in the best condition, but they price it accordingly. Love Keeks!

Just when I was starting to like this place... they should really work on consistency in their processes and work on customer service and their attitudes. Some of the workers are sweet, some not so much. Almost like interacting with snobbish high school children. When you begin to argue loudly with a customer, and the customer did not raise their voice not once or start to argue with you, there’s apparently a problem. And when you have a loud mouth supposed young man that wants to join in on the conversation abruptly that has nothing to do with him... yeah you imagine. I can do the SAME thing with clotheshorse anonymous and be treated with more dignity and respect. More than likely won’t return.

My husband went in yesterday and purchased my first LV speedy 35 bag and wallet! Wonderful staff!! Sam was so helpful and went above and beyond to help my husband find the perfect Louie for me! Jordan whom I spoke to today was very sweet and answered some questions I had regarding my bag. I will be a returning customer and will also send my friends their way! Thank you all!❤

First time shopper. Went in to check out their available bags and Jerome was super helpful and knowledgeable. He took his time showing me all the bags I had questions on and helped me pick a Celine bag. I’ll definitely come back.

I went in here yesterday and brought my 700$ Chanel sunglasses in and the employee was cleaning them with his shirt.... he told me that my other pair of Prada glasses I brought in that were brand new had tiny scratches on them And that would effect the price.. ok I understand that but after the fact he continued to look at the Chanel glasses and dropped them right on the floor and he laughed and said they’re okay out floor is rubber.... my 700$ glasses that have the tags attached and haven’t even been worn yet. I’m so so so disappointed in this place. I can not believe this happened. No apology was given to me I don’t think I will ever come back to this place ever again...

Wow, Wow, and more Wow!!! I walked into this store yesterday on my way home from Dallas. I was greeted by a friendly young women named Zhorra!!! She was very helpful and was super sweet, and this place was so clean and neatly organized. Patricia, the store manager was also super nice and helpful. I absolutely just love this store!!!! I will definitely be back. In fact, I am going back today and bringing two of my friends!!! Check this place out its worth it for the prices, inventory, and for the customer service!!!!!

I have used a lot of resell designer stores and this store by far takes the longest for an “AUTHENTIC” check I get a 1day but 3-4 days is just not practical. This is the reason why people are selling there items to get a fast turnaround for cash or store credit for a certain bag they want; not my first time here I’ve been customer for some time now Im just over the experience; then the staff acts like your disturbing them; I’m just not sure if the owner knows the seller customer Experience

My experience with Keeks has been superb! I went into the store for the first time last weekend and I must say the store is absolutely amazing. The selection and quality of the bags are extensive and outstanding! But more importantly for me is that the customer service I experienced was superior. Both Patricia and Angie are great at what they do and was very helful, courteous and responsive. Overall my experience at Keeks was awesome and they now have a new frequent customer!

I visited your store recently and had a very pleasant experience. Not only was the store a unexpected surprise but the employees were a joy to work with. The manager of the store was very friendly and out going. I noticed that everyone that came in the store made a point to say hello to her. I would love to have Patricia and her employees working in my organization. Your store is a hidden gem in Plano that I will visit again and will recommend to all of my friends.

Ive been shopping at Keeks in Plano for a couple of years now and I absolutely love the level of service that I receive every time I am in the store. Every person that Ive encountered has been extremely helpful and honest. Patricia always greets me by name and makes sure that I see anything new that she feels is great for me. I am a forever client!

I did not have a good experience. I brought a bag there to be authenticated. I explained it was a gift and I wanted to verify authenticity and I was greeted with extremely cold and rude staff. While waiting for the authentication process to be complete I stayed in the store and looked around, instead of asking me if I wanted to look at a particular bag I found that I was just followed around and felt absolutely profiled. It was an awkward experience and when I tried to engage in any friendly convo to decrease the awkwardness I was met with silence or maybe a 1 or 2 word reply. Another thing that i found annoying was i kept being asked where I bought the bag after I had stated more than once that it was a gift. At the end of the experience I asked for a statement for the results of the bag (which I never got) they asked if I wanted it emailed I said yes only to not get my email address and stare at me like can you leave now. Ill never go back to this store it was horrible experience and I did not feel welcomed.

I absolutely love Keeks in Plano! I brought a co-worker from out of state here and she was so blown away with the layout of this store and all of the quality options. Also, all of the staff members are so pleasant and helpful. Particularly, Patricia is kind, patient and has such a great spirit!

I have been to Keeks many times. The selection is fantastic and the store is well organized and clean. The prices are excellent!!! Ms. Patricia Jones provides excellent customer service. Having her is a great asset to your business.Freda

I was visiting your store recently looking to purchase a birthday gift for my wife. I wasnt in the market for a handbag on this occasion. The store manager was able to show me some nice pieces of jewelry. Patricia was very helpful in assisting with the purchase. My wife is very happy with her Kendra Scott collection. I will return with my wife to look for a handbag.

I love this store! I popped in last week to buy a tote when my laptop broke and couldn’t believe the incredible selection of beautiful bags at all price points. The staff was warm and welcoming from the time I walked in and helped me find just the right tote in under 10 minutes. I will definitely return.

Today Patricia was such a blessing not only did she help me out with picking up my wife’s purchase, she also pointed me in the right direction in purchasing 2 additional bags @ a GREAT price for my wife!!!Keeks have earned my continued business!! Great selection and PRICES!!!👍🏽👍🏽

I loved shopping at Keeks!! They have a great selection and prices. Tamara and Sam were both so helpful. They had so much knowledge on the different bags and they were so patient. I definitely recommend shopping at Keeks!

Authentic products and excellent service. They were super nice and comprehensive.

Patricia is the absolute best, she is very knowledgeable and has sold me the last two bags for my wife, which has made my wife so happy. You will not be disappointed with Keek’s in Plano not the selection or pricing . I recommend this store as I have tried shopping at the other locations. Great Job Plano!!

This has become one of our favorite places to shop for handbags and accessories! The store is beautiful and the inventory is plentiful and always changing but the thing that makes this one of my favorite places to shop is the staff (especially Patricia - our favorite). They are warm, friendly and always helpful when it comes to making a decision on what to buy. If you are looking to purchase luxury goods definitely stop by Keeks!

Great shopping experience! Received awesome customer service from Sam whom checked me out & help with my final purchasing decision. There was even a nice waiting area for my hubby to relax while I shopped. Very clean store & I liked the no hassle (I was left alone at my convenience to shop). I will return to the store to purchase again & reco to others!

Macy (stated she is Mgr.) is rude and lacks customer service. My first visit and I will NOT be returning.Customer experience is definitely a thumbs down at this establishment... 👎

Beautiful store with luxury brands at a great price! Loved my experience at Keeks. The owners were very professional and helpful. Will definitely be back!

I love consignment shopping and KEEKS has some of the best inventory of designer handbags! The entire staff was extremely helpful. Tamara was patient and made my purchase easy. I am from out of town and they offered to ship part of my purchase for me- no room in the luggage. Looking forward to visiting again and shopping on their website.

I have come to Keeks many many times to purchase my beloved LV bags. Zohra and Jason were super helpful and always so nice. The quality of these products are amazing and they are always great prices!!

My partner and I have been to this location several times. The staff is super friendly and helpful each time. Patricia and her staff are outstanding. We made a purchase yesterday and plan on obtaining an offer on something from our closet today. They have our business forever.

Great selection and quality! The store is impeccably clean and outstanding merchandising . The sales associates were fantastic especially Tamara. She went above and beyond what a regular large retail store sales associate would ever do. I loved it and would recommend anyone to have this be their first and last stop! Keep up the great work !Lysette

My first time at the shop, but definitely not my last. Very impressed! I walked out with brand new red bottoms!!! I couldnt decide on my purchase, Jerome was very helpful.

My girlfriend Sonia brought us to the store last week and I couldnt believe it. They have a huge selection of designer purses. And I like the fact that its not a junky store. Its almost set up like youre in a department store. The staff was very helpful and friendly. I cant wait to go back.

Was in this store for 20 minutes. Found a bag I wanted to try on and no one to help me. I went to the counter to ask for help and the girl said that guy over there can help you in a minute. Continued to wait with zero help. They are only interested in helping if you are buying a thousand dollar bag. I was looking a Tory and would have probably purchased if it sat right on my as a crossbody. I was walking out and then the girl was telling me she could help. I said no thanks.

Everytime I go into the store all the staff are very pleasant and helpful. Especially a young man named Jerome. Very bright kid!

Beautiful store. Very clean and well organized with a huge selection of handbags and accessories. I was greeted when I first walked in and they checked in on me from time to time to see if I needed anything, as I spent quite a long time in the store. Nice addition to Plano!

A very unique and positive experience every time I come in! I feel I return every time because of excellent customer service and extensive knowledge of luxury handbags! LOVE KEEKS SO MUCH!!!

Texas Best kept secret.. The designer Bags are beautiful. Customers servie is great. You should be shopping here.

Fabulous selection. Kayla was very patient and kind. Patricia very knowledgeable. I will definitively be back. I love my purse.

If you love designer bags and accessories but do not have the funds to shell out $500+ on a purse, go to Keeks. Great selection and the prices will let you indulge your love for designer accessories! A month ago, I purchased 1 Tory Burch tote and 3 Coach purses for $260! They have Hermes, Louis Vuitton, Prada, and more super high end designers as well. The staff is attentive and friendly, but do not hover which is very nice!

Angie and Patricia were absolutely awesome!!! I enjoyed every minute in the store and they gave me so much knowledge and advice on the brands ! I found the perfect bag!! Thank you so much !!

Love, love, love this store! Super friendly associates and great selection. The store is very clean and well organized.

Beautiful store and really, the only place in DFW where you can find incredible purses and accessories at such unbelievable prices. The owners are genuine and care about their customers. I would recommend Keeks to everyone!

I was so excited to go into the Plano location after shopping for many years at the location in North Richland Hills. After driving 45min, I was not greeted, I walked around the store for 30mins and no one said a word to me. After choosing a pair a So Kate, Christian Louboutins, I sat them on the counter and was completely ignored for 7min. Two people was at the register spoke amongst themselves, then one left and the other just typed away on the register and STILL didn’t acknowledge me. I walked out without purchasing anything and will not return.

Patricia was awesome! Very helpful and knowledgeable of the products!! Love my purchases...Will be back soon 😀

Keeks is a great place to shop! The Manager and staff are very helpful and patient with helping with your purchase. The selection is tremendous and offers a nice variety of products. The Head buyer is a longtime friend who is also has helped me when he managed the Lewisville Store.Thanks,~Teresa M.

Customer service is not good here! The old man in the front always has an attitude. Been here a couple times and it’s always the same with him. He’s very rude. This was it. I will not be returning !

Tamara and Stan are the BEST! Very service oriented and knowledgeable about the items. My friends and I had a great time shopping and will definitely be back.

Awesome place to get beautiful bags! Tamara is the best! She was so sweet and answered all of our questions. Go visit her!!

I truly appreciate the sales person Jerome, I love the patience and consistency.Thanks Jerome, looking forward to seeing you soon.

Ive been calling for over an hour now to see if they are open today. No answer but website shows they are open.Ive been shopping and reselling at Keeks since it first opened at Vista Ridge mall in Lewisville Tx. Id stay and chat with the owner for hours.My interactions with the staff at this location have always been cold. They have acted like Im wasting their time every time I came in.

Love shopping here always find great handbags - Jerome and. Patricia are great and very knowledgable!

Beautiful store and excellent customer service! Kaylah is a wonderful person that is extremely helpful. I love this store.

They have an excellent selection here. I was disappointed that no one came to offer me assistance, especially because it was my first time in the store and I didnt know how the purses were organized. Prices were reasonable and the items I looked at were in excellent condition.

SELLER’S PERSPECTIVE: We were quoted about $1500 and a 30 minute wait. We went to dinner, came back excited to shed some closet weight, and were then seated with a different representative who is in fact a manager. She told us a wallet would not be authenticated until the next day, why no one knew. It literally matched a handbag they had already authenticated...Nonetheless, we said that’s fine we could come back for the wallet the next day which had been quoted at $215. She said wonderful I can pay you cash at $500. I don’t think that $1500-$215 is $500 CASH. We said exactly that, and she began to reiterate how her colleague gave us inaccurate numbers while looking at the computer screen and moving things around. I immediately smelled theft and said we weren’t going to do business with them at that time. We did request a print out of the offers per item so we could think about it overnight. THE MANAGER then stated that they do NOT give printouts of offers but she’d be happy to handwrite the values down. She did and when we drove off looking over the values, they again, added up to over $1000.....why would someone try to pay cash for half that amount for the SAME exact merchandise? The numbers she jotted down only matched what she stated to us by like 30%.CONSUMER’S PERSPECTIVE: This place. Yes, it LOOKS beautiful. It feels nice. But the fact that the original offer wasn’t printed, like an actual offer or terms of service, is embarrassing and ultimately makes this a pawn shop. It led to a MANAGER looking very suspicious and basically led us to take everything home with a terrible taste in our mouths, it tasted like criminal activity. It’s a pawn shop.

I loved this store! Sales people are amazing! Thank you so much!

I bought and sold several handbags with Kema over the last several years and have always been pleased with everything! The service and staff are great. The new larger location is quite nice, keep up the good work!

Best price for purchase you can receive.... It is gorgeous inside, looks like Neiman Marcus with display. You would never think purses are preowned.

Exceptional service, ALL the staff is beyond beautiful inside and out, they helped me buy glasses and a bracelet with NO PRESSURE! They didn’t puppy dog follow me around and let me browse with no pressure.

Just bought a beautiful Chloe bag from the Keeks in Plano. The staff was warm and friendly. I want to thank Patricia for all her help. I’ll be shopping with Keeks whether in Texas or Georgia!

Walked in and was immediately helped I was there to sell a LV purse.. they took about 20 mins to authenticate it the store is super cute and organized. They gave me 300 for a gentky used large messenger bag 😑😓 ok I guess I expected a little more but it was just sitting in my closet. Some purses are well preserved and very gently used BUT other purses are just wrecked and still go for $799 other than that staff are nice and courteous

Staff was polite, professional and very knowledgeable. Caleb was very patient while I was very indecisive. There’s quite a lot of inventory at the store, 1/2 dedicated to LV. It was a great experience!

I WOULD RECOMMEND ANYBODY TO KEEKS! I had a pretty awful day and decided to go shopping to take my mind off the day I was having. I was greeted with a friendly staff lots of smiles and everyone willing to help and assist.I want to say her name is Patricia (the store manager) she genuinely cared about me and my day and wasnt concerned if I was going to buy anything or not. She did not have any clue about the awful day I was having instead she made me forget how bad my day was. It felt like I have known her for years or she had been a long lost bestfriend that I recently ran into at Keeks. I have never met this Beautiful soul a day in my life. It made me feel good to know that genuine people do exist! Not only did I leave the store with a smile on my face, I left the store with cute items that I purchased and forgot all about the bad day I was having. If you ask me Keeks Staff is way better than ChickfilA employees and everybody know ChickFilA employees are Saints. If more companies had genuine people like this working for them the world would be a much better place. THANKS PATRICIA AND STAFF YOU NOW HAVE A LIFE LONG CUSTOMER.KEEP UP THE GOOD WORK YOU GUYS AND THANK YOU ALL AGAIN.See you soonNikki

First time coming into keeks, and I was very impressed with the customer service and the quality of the purses.They were very exceptional and I was very proud with the new Dooney & Bourke purse.Thank you Patricia for helping me find the perfect purse for me! I now love Dooney & Bourke as much as you do!😁👜

Very good store just still expensive for used stuffs. Its clean, organize and good service.

Vaylah ( I might be spelling her name incorrectly) and Patricia are awesome! I have purchased at least four LV’s from them. They know their stuff when it comes to handbags!

For a man looking for a great gift to give his wife/girlfriend, this place is great. Angie will take great care of you here, the customer service is outstanding!

Great selection and prices. Patricia was such a great help!! 🙌

Got my LV from keeks absolutely love this store they have affordable cute designer purses

I could spend days here. The staff was amazing and the selection is far beyond my expectations. Patricia, Angie & Caleb are my faves!

I love this store, I could shop here for hours! Thats dangerous for me. Wouldnt you agree?

First time shopping here was a great experience. Zohra was very helpful and i left with 2 bags 😀👜

Great store, exceptional customer service.... Love the selection of handbags and always enjoy the ladies in the store. Awesome store!!!