Located in a particularly busy location and being the only and closest Best Buy for Martinez, Walnut Creek, Concord, and Pleasant Hill this store can get very busy. However, the staff are extremely helpful and knowledgeable about their departments purpose, products, and its audience.I often come here looking to buy computer storage and car audio products. Ive not once had any issues with buying a DOA (Dead On Arrival) product or had any issues returning products that werent exactly what I was looking for.All in all its close proximity to Bart, other shopping centers, and particularly great good make this a very doable experience where I know I can count on their employees to have good insights and helpful advice.Give it a visit, also, you can order online and they have curbside pickup!

I bought an open box TV that was picked up at a different location. While installing, I realized it came with 2 LEFT legs and ended up visiting this location for help since the store I picked up initially was almost a 2hr drive from my place. The customer care personnel didnt even try to help on explaining my situation, they simply asked me to go visit the other store. I felt not valued as a customer. If this is how a customer is treated when asked for help, not sure what else one could say about service here.

Service was lacking. Waited too long and Id asked for service for an item that was pricey. Not even a care in the world for floor associates. I walked out. Not wasting my time .

Upgraded my son’s keyboard as part of his birthday gift. Now that Fry’s finally died, where else could I go and try keyboards out? Selection of the gaming keyboards was good. Salesperson help was available, but knowledge of the various keyboards was limited to… “I’ve always have used only that brand, so that’s the only one I am familiar with” Price was good and they do price match major retailers, so that helps.

I called best buy national call center to confirmed there are multiple 3080 TI in stock before i went there. The girl in the customer service claimed they dont have any GPU without me even providing the SKU. She said their inventory system is malfunctioning, they dont have it. And she said I can ask for manger as well. This is one of those store people reported online that would not sell GPU to customers before holiday. Inventory system in retailer stores simply does not malfunction, period, it is the heart of the business. This behavior is clearly instructed by the manger chain. I will report this to BB corporate.

David was our sales man and he is one heck of a good sales man. not pushy, listened to what i was looking for and took into considerations my budget. Great guy to work with

Typical retail store. You go there to look for something and all of a sudden you have a pack of wolves around you. Lol I know. Their just doing their job. But if they were good at their job then they would listen to the customers answers on what they want instead of trying to sell the most expensive item in the store.

The staff at this Best Buy location were very helpful and knowledgeable. Kudos! I wish the Union City location will have staff that are this service oriented.

Purchased a TV online. It was ready for curbside pickup within an hour. The entire process was flawless. The person who delivered it, also showed me how best to place it in the car to avoid damage to the screen.Keep up the great work

Had to get a new phone. Ended up switching from Apple to Android. Was confused at the use at 1st. Didnt take long to get used to Android. Seems so far a very friendly platform. And feel much more freedom with Android o er Apple and so far love this Samsung Note 20 Ultra. As for Best Buy, Im happy they are around and still a store one can put their hands on things and with GREAT prices.

Great place to try before you buy. Ive found most of the prices to be competitive. They have lots of smart home products and are a little thin on stock in some other areas. Not sure if its a result of the pandemic. Otherwise great place to see and try things out before you buy.

Not a bad bestbuy, descent selection. Tons of customer service, right off freeway and next to a big wine store. This location is more towards house appliances, magnia home theater. Game selection is smaller, but PC side is better

I really like coming to this store. But sometimes I rather go the other one. It gets so much love. They always have such a hard time keep in stock may things.

The salesperson we dealt with was great, but calling their customer service, because you cannot call the stores anymore, told us they had something on display at the store we were going to which of course when we got there they did not, but again the salesperson was very good we bought the phone anyway Google OnePlus without seeing it until it was activated it was $50 more than their customer service said it would be and it was very frustrating that management, customer service center, and stores are not on the same wavelength. But the staff there was very friendly and very helpful

Luis from the Pleasant Hill Store gave excellent customet service .

Been there three times in the last month to buy a sale item and its never in the store for you to see, very frustrating. In this case I am better off getting it from Amazon for the same price. I try to give local businesses my support but with Best Buy it doesent work.

I arrived to the bestbuy and went to checkout to ask a worker if they had any 30 series in stock. The worker was a really nice guy and checked for me and told me it was available and to go to the computer area and ask a blue shirt. I went over there and asked a big worker, and he told me it wasnt available and made all of these lies said it wasnt available. I went to ask another worker to double check, but he gave me attitude and said didnt he tell you there is no more? what is wrong with you? All I did was ask a question to double check and they gave me attitude and spoke to me very rudely. I will not be coming back to this bestbuy again. Horrible customer service from some of the workers.

Went for new surround sound for family room. Mat was excellent explaining the details of each I couldnt find on internet. In the end got my best choice. Very happy.

Theyre often quite busy, and while it may require a short wait, the staff at the Pleasant Hill Best Buy are always super helpful. David, in particular, has consistently helped me with several purchases and offered expert knowledge to aid me with making intelligent purchases that our family will see the most value from without compromising quality.

Best Buy has all the new technology. Anything electronic, music, phones, television, laptops. Everything you need. The staff is very professional and friendly. They know everything about their section. Ask them a question, if they happen not to know the answer or what you are looking for, they will take you to the section of the store where another staff member will be able to answer the question or questions or help you find what you are looking for. Good prices.

Clean, organized. Went looking for a laptop, Staff member helped(Alex), was very knowledgeable. Wasnt able to buy today, but will be back.

Ready to buy a $2000+ laptop and unfortunately do not have internet yet. Not wanting to connect a brand new computer to unsecured wifi at a coffee shop asked if they would help download office. Sure thy will for I think $59. So I left without purchasing the computer, mouse, memory stick, office, anti virus and other accessories I might have bought. Guess Ill buy directly from HP and Amazon!

Great price and staff

They definitely have a fleet of professionals, who readily come out directly, to help you and they cover quite a wide spectrum of different customer service arenas! I definitely suggest trying these guys/gals out, if you find yourself struggling with a technical or household mechanical situation, good service found here!

Pleasant Hill store shut down its entire installation department, so wasted trip. Furthermore, they only had a couple of dash cam products in a totally messy locked cabinet - nothing on display! At least a fairly knowledgeable employee approached me and answered some questions...

This location has great staff. They are very friendly and knowledgeable. I have been slowly furnishing a new appartment and needed to get a bunch of tech stuff here

Didnt need to wait to talk to someone. Staff very friendly and helpful. Found what I was looking for and was in and out in five minutes. I like this store.

I was pleasantly surprised that the workers were all very helpful and nice the evening i went in to shop. Maybe it was a fluke but I hope this is a new and improved Best Buy, cuz I like it!

Keep in mind Im not a frequent customer. But my two experiences in the last two years have been really positive. The first experience was when I, a longtime AT&T customer, ran out of the att store because they wouldnt sell me a new smartphone unless I agreed to pay for it monthly. The att guy said under his breath go to Best Buy. So I did and was amazed to walk out of the store with a new phone, activated and fully paid for! Second experience this past weekend, purchased an iPad pro and Apple pencil to go further with my art projects. Informative and easy transaction, everything I needed was in stock. Helps to visit the store early before it gets super busy.

The lady who helped me was really helpful I was able to listen to the product before I bought it staff was very helpful

Very professional and friendly technical support group! I appreciate technician Cameron Marsh and Donovan Smart, for the repair my phone Screen my Iphone 11 pro Max 11

Very helpful went to back to look for things.

I was looking for a computer to give away and here I found it at a super price and they gave me very good service. I ended up buying 2 computers for the price of one

Helpful but never have samsung products in store to purchase

Great experience went to purchase a laptop bought the geo

I got a great new fridge. I buy all my appliances at Best Buy because they have the best prices and are painless to buy from.

Had a experience customer service was extremely helpful and speedy. Although I didnt make a purchase they ask if I need help finding some and even the busy employee the stop called someone over to help who showed up really quickly. Help get a open box items for the upper rack and even help answer all my questions. The reason the purchase didnt happen was because of a offered I had at a different location and I was going to purchase the item there instead. Now looking back I should have made my purchase here because the other location is a such a let down every time Im in there. But over all a pleasant experience and would shop here moving forward.

Was helped right away, and the salesmen was very informative...

Used curbside pickup last year to purchase tv from them. Super easy and safe transaction. Appreciate what you guys do during pandemic

They had lots of selection and very helpful staff!

Its Best Buy, great prices and friendly, informative staff. If it is Entertainment, or Computers devices you need for your vehicle, home, or office, the have easy and plenty of parking. Great prices.

Purchased a new dishwasher, washing machine, AND dryer today. Not only did they have all the brands we wanted in stock, but they were also able to price match AND deliver sooner than both Contra Costa Appliance and Friedmans. We were very impressed.

I Love Too Shop At Best Buy Because My Sister Rosa & My Sister Maria

Salesperson is very rude. When I ask for price of something the salesperson said “you can not see it dam god” please managers of the store can you educate your staff how to talk with customers. Thank you very much

Best Buy is a sad reminder of brick and mortar retail. This store is consistently understaffed with rude teenagers who know very little about the products on hand. I’ve been in several times for things the website says should be in stock in the store, and been told that I should just order it online. Save yourself the gas and frustration, and find what you need on Amazon or eBay.

Just bought a TV here today. The lady that waited on us was so nice and friendly! She had blue hair so find her to help you

We bought a portable microwave oven to fit a cabinet space. Service level from the Best Buy guy was high.

A sad looking place these days, many empty displays and shelves... feels and looks dirty

**Advise against order pick up at this location**My friend and I ordered an in-stock T.V. from this location, drove out to pick it up only for it to have of been sold 30 minutes before we arrived after we waited an hour and a half to get an email that never came either way. Once we arrived and learned of the situation, the service employee went to grab the store manager to see if they could help us out. Once the store manager, Aaron Carpenter, came to talk to us he completely did not care at all. No apology, no alternatives, no offer to help in anyway, blamed us for their stock inventory, said theres nothing for me to do, your money is tied up for 3-5 business days. Then, we were in the middle of asking if there was a similar T.V. to purchase when the manager, Aaron, walked away mid sentence.

Staff at phone department were very helpful. One of the last electronic retailers in Pleasant Hill/Concord, and helpful staff may ensure its survival.

I have been shopping for a laptop for the last 2 years and as new technology items come on the market I knew I had to focus on the essential items I desired and not be drawn astray by some new cosmetic item. My search was beginning to get tiresome since I was searching all physical stores with an electronic department and online websites. I went into Best Buy to purchase a HDMI splitter and found the one I had seen on their app. While I was there I saw this open box laptop that was perfect and I had the best customer service experience because the associate gave me tons of knowledge about what I was purchasing.

Attentive salesman explained some different among TVs, they had the specific model on display. Pricing was clear. Overall a good experience.

Store itself is great with great employees from my experience....only problem is parking on weekends

I was pleasantly surprised by the experience of shopping in store. It was not horribly crowded, masks were required but it was not bad. My salesperson very knowledgeable and took just enough time to explain the nuances of the latest technology. I didnt feel pressured to buy anything. I got what I wanted and took it home. I would usually shop online but I wanted to see the difference in the TV pictures. I am glad I did. I brought in the middle upper range and I am very pleased. No stress. No regrets.

I dealt with a young man named Andre at the Pleasant Hill store. He was awesome & extremely helpful. Hope the next time Im there I have the pleasure to have him help me again. Wonderful experience.

Theres a really good quality and price for all things, I would say the best electronic shop

Its nice to have an electronics store so close the service is always good and the people working there feel as if they want to be there..

I always thought Best Buy was just a box store. Then I met Joseph - Joe - at the Walnut Creek store. He is part of Magnolia, an educated, high-end, audio-video department of Best Buy.Joe solved a complicated problem for me and now any Best Buy with a Magnolia Department has my vote!!i!!Thank you Joe!!

Great help, knows refrigerators, great price.

When one customer service representative couldnt help us, two others came to help until the answer was found.

One particular staff member that was helping me was uneventful and unhelpful and try to correct me by telling me in a chastising voice rather chastising manner that radio shack was no longer open for business to which I responded to him youre showing correct radio shack is open and heart is beating in San Mateo County and then he took a step back and stood corrected but that was the type of dialect that I was getting from him and it was about the same formula for what I was looking for as a customer with respect to his help it was less than and anything but helpful

Typically can find what you need prices are give and take although price matching is possible. The policy change to not give rewards points for Apple products is why I deduct a star. Beyond that Best Buy does the trick.

Just did an online pickup of an item. Parked in the designated spot texted them and it was immediately brought out. 👌🏼

Best Buy is always very helpful! We needed help with our phone, and they were kind, and prompt. Thank you!

My first time to visit the Gick Squad. I had a appointment. They were on time and in and out quickly. Had to install a battery on my Laptop.

The ultimate big box electronics storeHuge selection. Generally, terrible salespeople. If you find a good one, get their name. If youre lucky, theyll be there next time you come back. Id rather buy things elsewhere if at all possible.

Great layout to assist in purchasing.

Parking lot always full.... lots of staff....ready to assist....visible at every department.....displays crisp modern exteme Hi Def the latest the newest...you may need therapy when you discover your favs have not met industry standards join the club....Best Buy is very nearly 22nd. Century.....Bravo

The right foot doesnt know what the left foot is doing at Best Buy. My mother and I made an appt to get a printer repaired in Pleasant Hill, CA. The gentleman at the Geek Squad was nice and told us how they would proceed with repairs but when my mother arrived for her appt to drop it off, another store employee was rude to her and said they dont repair printers. He didnt provide any further details. The lack of accurate information was frustrating. After I was persistent with asking questions, come to find out Best Buy doesnt repair printers inhouse...they ship them out which in turn will most likely exceed the cost of the printer. Had this been communicated at the beginning we would not have made the appt. My mother left in tears and this is clearly unacceptable. The only reason for two star rating is because the gentleman at the Geek Squad counter was very pleasant. The other employees should take note. Customer service doesnt exist at Best Buy.

This is actually a 4.5 stars rating. The manager found the cable I was looking for right at closing time but I needed coupling connector something like that.He went in the back found the part and handed it to me. Ive had good customer experiences before but this one way above and beyond. If Xfinity could take this lesson and train all of their narcissistic holyer than thou employees that will barely lift a finger only if its to help collect money.Best Buy you just gained a customer for life. Do you sell cable internet, phone by chance?⁶

As far as appearances go this Best Buy is no different than any other. Parking and traffic in the area can get a bit hairy at peak shopping times but again this is true of just about every Best Buy Ive been to in the Bay Area. What sets this Best Buy apart is the friendly and helpful people who work here.

TLDR: DO NOT choose CURBSIDE pickup.You will end up waiting for up to ONE HOUR in your car. Even more interesting: when you arrive and use Best Buy app, it’ll say the wait is only “4 minutes”. Well, 4 minutes is not equal to 60 minutes.It’s better to just go inside the store or order from Amazon.What’s the point for Best Buy to offer curbside pickup when you have to wait that long?

Ver good serviceNice prices

Beautiful small park! Enjoy the neighborhood feel and attention to gardening perfection.

I thought this would be a really nice park with multiple play structures. But instead we got, many homeless doing drugs at the park and in the bathroom. Food and nastiness all over the bathroom. Definitely not a sanitary place for children or adults for that matter

Easy and fast no complications good customer service

I have always had great service, and selections at best buy pleasant hill.

For some reason this suburban BB is worse than others service wise. Slightly better stock but not worth the horrid, arrogant little kids that work there. Some serious issues at this BB, they just treat certain folks very differently here....last time I try to buy anything at this BB.

No what I expected . Customer service is nice, but the store is a shell, is like buying online because they dont have what you want there, you have to wait for your item and sometimes theres a delayed on the delivery.

Best Buy is great overall but they don’t have any Pokémon cards whenever I go and they didn’t have the new Monster Hunter Rise game either =|

They beat out Circuit City, The Good Guys and Sears for a reason... great service and great electronics/appliances.

Had a bit of trouble with my phone an was helped in a matter of a few minutes.Best buy has always been my number one choice. For my electronics.Thanks.

Great prices during holiday sales. Purchased open box appliances for additional discount. Friendly professional sales people, fast delivery and they pick up old appliances for $15 each. Better experience than buying from H.D.

Poor selection of pc parts. Always out of stock of gaming systems/VR. Didnt let me in 2 min before close to pick up 1 item I had ready to go. Nobody there for an appointment to consult about installing a car stereo. But otherwise just what youd expect from Best Buy

In general everything was good.BUT the line for online pickup and curbside pickup was really long. I walked right into the store to just shop for what I wanted. All of these people are waiting in a really long line next to a sign that says “Skip the line-shop online!” Uhhhhhhh, I think you may need more staff to keep that skipping the line promise.

Helpful staff helped me find what I needed quickly.

Best buy has changed quite a bit. I hadnt been there on a while but have been in the last 2days and I have to say their response time is quicker and products are generally easier to find.

Best place ever and ever and ever...I love my BBY family

A little difficult to find, but eventually I found it.

Slow service at the online order pick up is the norm. Was way faster to buy the item in store if not going at peak times anyway.

It was an extremely great visit the geek squad is great there

Great service, friendly staff and a wide range of product availability.

Its best buy store. Its okay.

The staff is great always have great service when I go highly recommend going there

Its a best buy. Service is a flip of the coin. If you go during holiday season itll be worse. Go in the middle of spring and its fine

Received excellent service from a blue shirt who helped me choose a new modem so I could stop renting from Comcast!

Great service. Otherwise, as good as any Best Buy would be expected to be.

Super helpful and super attentive...I did get to deal with a Karen worker who felt I wasnt worth her assistance but aside of her my experience was amazing! The manager was so sweet and funny 😄 and extremely professional and making sure everyone was being helped.

With Frys gone they are the only game left in town if you dont want to deal with UPS tossing around your new TV. Website made it easy to find stuff and get curbside pickup.

Staff have a strong customer service response during all interactions. Their inventory is pretty amazing most of the time. They help the local economy remain healthy.