Ri
Rick’s Mazda and Nissan Repair
3295 Bernal Ave A, Pleasanton, CA 94566, United States
Comments
Ke
Review №1

Always a positive experience servicing my 2006 Subaru Legacy with Rick. He has helped me keep it on the road to the current 255,000 mile mark. He is totally honest, explaining everything clearly and acurately and never wasting your time or money.

Ch
Review №2

I rely on Ricks Performance to keep both my Subaru and Mazda in great mechanical condition. I bring my vehicles to them for preventive maintenance and count on them to anticipate problems and make proactive repairs. I have the highest confidence in Ricks expertise and professionalism.

Je
Review №3

We have been going to Rick’s for all of our automotive services for many years. He is honest and does excellent work.

Gr
Review №4

Called and had 45K service set up for 2 days later. Quality seemed at least as good as a dealership and Rick seemed knowledgeable about the model and its requirements. A very good experience. Highly recommended.

Br
Review №5

I always take my car here for routine maintenance and most recently to change the alternator. They are always transparent and do not tack on unnecessary repairs. I have a old car I’m really just trying to keep running until it’s time to replace it and I appreciate that they keep it going. They are always friendly, prompt and professional and reasonably priced! Highly recommend!

Ji
Review №6

Great service, great price.

C
Review №7

Ricks Performance just may be the best auto service center I have ever visited. Brought my Volvo here for a brake service and thanks to their thorough inspection process they discovered a small issue with the radiator that could have caused potentially huge issues for me down the road. Rick completed service to the radiator and got me back on the road in a very timely fashion. And based on their inspection they even advised that I did not need brake service yet. Rick and Russell are really nice guys and they have won my loyalty with their honesty,integrity, and high service level. This is the only place I will have work done on my Volvo from here on out.

Do
Review №8

HI RICK - THANKS AS USUAL FOR CARING FOR MY RX-8. DID YOU USE MY OIL? THE CONTAINER IN THE TRUNK SEEMED HEAVY WHEN I MOVED IT FOR GROCERIES. SEE YOU NEXT TIME, DON A.

De
Review №9

Rick was very thorough and knowledgeable. The staff was extremely friendly and polite. We were looking for an alternative to the dealer and we finally found our shop!

Ce
Review №10

Rick and team at Ricks Performance are great. Honest, fairly priced and good service. Do what they say and say what they do. My got to for maintenance on my XC90.

Ro
Review №11

Rick has been servicing my two cars for over 4 years now, he provides me with timely reminders and has provided the best car service, extremely professional and kind as well. I feel fortunate to have found him and his auto service, I feel a sense of family and old time values as he really cares about his clients. Thank you Rick and Russell

Li
Review №12

We have been bringing our cars to Ricks exclusively since moving to Pleasanton over a decade ago. Rick and his team always provide top-notch service. On one occasion when we had an electrical problem with our car that Ricks team couldnt resolve, he helped us determine where we could go to get service and helped us get the issue resolved. I trust him completely. He is honest, punctual and professional. I wouldnt take my car anywhere else.

Sr
Review №13

I was there at Rick’s for the first time to get my Volvo S80 regular service. Rick was so quick and done it very well. Rick has explained it well what really he had worked on and what is required! It’s awesome experience. Good job!

gy
Review №14

These guys are very experienced, clean and honest. If you maintain and repair your vehicles consistently with them need not fear with major issues with your cars. I have been working with them with multiple vehicles for about 5 years now with simple maintenance visits to motor swap. I learned lot from them about my cars and now I tend to get their opinions when getting another vehicle. It is crucial to maintain cars on the regular basis based on the factory recommendation you do more maintenance then costly repairs so drive worry free, you choose a regular service spot they understand the vehicle service history and repairs better. This place has Great service, clear communication timely and excellent execution.Plan your visits ahead as they are busy taking care lots of people!

Vi
Review №15

Honest mechanic, clean shop. You can see the entire shop from the waiting area.

Ia
Review №16

First time customer for a 120,000 mile service on my Volvo. Rick was recommended by another shop when looking to get my car serviced.Great company, service, and crew. Honest and detailed information up front, during, and after the service. Amazing customer service and follow through.Will definitely use again and highly recommend.

R
Review №17

Oven been taking my 07 sequoia here for years; both for regular maintenance and ransom repairs. I am always pleased with the excellent service and attention to details. It’s easy to get an appointment when needed and they work quickly to get your car back. Rick and Russel are very knowledgeable and caring.

Mg
Review №18

I was recommended to Ricks Peformance Shop, by son and my daughter-in-aw. For my Prius.Called earlier for an appointment. It was the next day first thing.It is a larger shop, organized well maintained, very clean and nowadays sanituzed.I was greeted by Rick himself. Left my car for a full initial check up,A couple of hours later he contacted me, for what needed to be done.. I got the car that same day, parts and labor were extremely reasonable, compare to the dealer.Rick is a very honest person. Havent initiated/proposed unnecessary tasks for the car.I do recommend this place for all your cars, you wont be disappointed.Oh I dropped off my Mazda for the same reason (full initial check up).

KJ
Review №19

Great Auto Shop! Beginning with the first phone call... helpful & friendly Shirley to schedule appointment! When dropping off our car they have a very nice clean comfortable waiting room if your waiting for your car with drinks and snacks. After our service we spoke directly with Rick after his technicians preformed a 3K service, Four wheel Alignment and a full vehicle inspection to inform us of overall current condition and what maintenance will need to be done in the future! Very informative informational online report with pictures of each item! Have never seen anything like this detailed report!! Very awesome!!The prices quoted were also reasonable. We will be back to have our cars serviced at Ricks Performance!! :)

Ca
Review №20

Rick took on the difficult task of getting my 1983 Rx7 to run again. It was difficult to find anyone capable of performing engine restoration of a Rx this old. Ricks cost estimations were right on and he explained the details of the work in a laymans language. He also provided photos. Rick and his staff are friendly and work hard to live up to their reputation. Thanks Rick and staff.

Be
Review №21

Good service, but you’ll pay for it. Ricks actually charges $25 to rotate tires, even when they have the car on the lift anyway. Too Ricks for my blood haha.

St
Review №22

Ive been taking my car here for two years now and appreciate the honest workmanship they provide.

Ri
Review №23

Really great shop, excellent work always. They keep my 2002 Nissan Maxima SE running like new. The work is so good I dont even mind the drive from Oakland just to bring it to Ricks.

Wi
Review №24

I have been coming here for many years with my 370 Z and before that my RX-7. Rick and crew have always been great caring for my cars and making the experience pleasant for me.

C
Review №25

Ricks Performance just may be the best auto service center I have ever used. Brought my Volvo here for a brake service and thanks to their thorough inspection process they discovered a small issue with the radiator that could have caused potentially huge issues for me down the road. Rick completed service to the radiator and got me back on the road in a very timely fashion. And based on their inspection they even advised that I did not need brake service yet. Rick and Russel are really nice guys and they have won my loyalty with their honesty,integrity, and high service level. This is the only place I will have work done on my Volvo from here on out.

Em
Review №26

They did a great job on my Acura MDX. It was very clear what the car needed and how much it would cost to fix. Car runs very smoothly now. I am very satisfied and will get my future car work done here for sure !

De
Review №27

I have been entrusting my cars to Rick and his team for 30+ years. I trust their work and honesty without question. They answer all my questions completely and patiently, and I always walk out of the shop knowing that my car is in the best possible working condition.

Ja
Review №28

The experience was excellent professional let me know how things looked and going back for my 60,000 mile service or even if Im in the vicinity I will have him do my oil change.

Je
Review №29

They dont rebuild mazda rx8 engines

Je
Review №30

Great service, kind people. Very trustworthy. Ive brought my car in before thinking it needed work but Rick explained what was happening and sent me on my way with just the small inspection fee for looking into it.

Lo
Review №31

We have had our Volvo serviced at Ricks a few times. The work and communication from Rick has been excellent however on our most recent service, I was told that I could not stay in the wait area/lobby while my car was being serviced. As I had not arranged to be picked up I was essentially told to leave and come back when the service had been completed, later in the day. There really isnt anywhere near the shop that I could wait comfortably for a few hours so I tried to arrange for a rental car. Turns out that the battery on my phone ran out so I was unable to get a pick up scheduled. The next option was public transportation but I did not have cash (and could not easily find an ATM) - so that was out. I ended up walking 8 miles to get home. This in and of itself would not have been so bad but I was not prepared to walk that distance, mid day at close to 100 degrees....awful experience. If the lobby is not to be used by paying customers that should be made clear when the appointment is made - I have NEVER heard of anything like this! Prior to Ricks we have always taken the car to the Volvo dealer. The option for drop off & return service or use of a new Volvo for the day is worth the extra effort to get to a dealer. I am still shocked by this experience.

Ra
Review №32

Rick and his team provide excellent customer service! Knowing their customers on a first name basis makes their place welcoming and friendly. They shop around to get the best pricing for the parts you need. I definitely recommend Ricks Performance!

D
Review №33

Recently took my Toyota Camry in for a second opinion on some work on the car. They were very knowledgeable, honest. I will definitely take my car there for work in the future! Great customer service, very clean shop

Mi
Review №34

Thank You for the great service. I appreciated the accuracy of your quote for both price and time. I brought some of my work with me and enjoyed your WiFi and space while I waited for my oil change to be completed. I also liked that you gave my car the once over to make sure that I had a good maintenance plan in place! I would have no problem recommending that my neighbor bring his car to you (thats saying a lot because if I was wrong, Id hear about it every time wed meet at the mailboxes!!) See you again on my next oil change!

Jo
Review №35

My family has been using Ricks to take care of all of our vehicles even since we found them. They are always professional, honest and fair. Rick himself has repeatedly taken extra time to explain any repairs or to address and concerns I have. I definitely recommend them to anyone who is looking for a mechanic. Also, none of my vehicles have rotary engines, and none of them are even close to being performance cars and Ricks still takes expert care of all of them.

jo
Review №36

Have been going to Ricks for years. One of the most honest and trustworthy mechanics around the area. Know what needs to be fixed, what can wait for repairs and an honest estimate before work begins. 5 stars for these people!

Ky
Review №37

I have been going to Ricks for several years. The staff is always friendly and and very knowledgeable. Rick and Russell are who I interact with the most and both of them are great!

Ig
Review №38

Thanks a lot for an exceptional service with my Mazda 3 ! You deliver high quality and value. Those who look for a great repair shop, come to Ricks Performance ! You will love this place as much as you love your car.

Mi
Review №39

Ive been taking my Subaru to Rick for a couple years now. Rick and his team are great! They are trustworthy and do excellent work. Rick even drove me to the BART once himself. Good people.

Ch
Review №40

They are great and fair. I highly recommend Ricks.They also take the time to explain why you need to have something done, if they find something unexpected.In addition, you know they do what they say they are going to do and do it right.

Ch
Review №41

Great service. The staff (Janet) is very helpful and explains everything related to your service/repairs. They were able to get me in and out the same day, give me a full accounting of what was done, whats needed in the future and the overall condition of my car.I am very happy with the overall experience.

An
Review №42

Rick has been taking care of my 197 Volvo for a while now but it was time to give it up.I bought a used kinda new Camry,brought it to Rick to check it out and gave me honest results. I feel real good about going to Rick,dont know why all women like myself cant find out about Ricks because I feel he is honest and he has a great crew, especially at reception. Thanks Rick Anne Sage.

Ro
Review №43

Im a first time customer at Ricks Performance. I brought my Mazda here for a brake job, and was really impressed with their service. Good front-to-back inspection, done on time, VERY clean shop, and friendly service. Ricks was recommended by Kahlers (Ive trusted Kahlers for over 15 years) - and couldnt be happier with the recommendation. Will definitely be back.

Vi
Review №44

They did a great job on my Acura MDX. It was very clear what the car needed and how much it would cost to fix. Car runs very smoothly now. I am very satisfied and will get my future car work done here for sure !

Pa
Review №45

Ive taken my last two cars to Ricks for all my scheduled maintenance and any repairs when needed. Their service and my experience has always been great. They may not be the cheapest shop in town but I rather pay for service I can trust and feel comfortable with. The work I have had done their has allays been excellent and I have never felt up-charged on parts. They explain whats wrong, what my options are and what it will cost. Last year my car got damaged in an accident and I decided to retire it, I recently got a new car and Ricks was a my first call after the purchase.

Ma
Review №46

Rick was prompt & curious about my cars heater-air conditioning and researched the issue. He found the problem and solved it in one afternoon!

Bi
Review №47

My family have been going to Ricks for years. Great service, easy to work with and just great people all around. Even the referals he has given me have all turned out great. If you are looking for someone you can trust, who does a good job and will help you keep your cars in great shape go to Ricks.

De
Review №48

Highly recommended. Used to take my 01 Subaru to him. Rick always explained what he wanted to do, why he felt it was necessary and willing to explore other options if applicable.

An
Review №49

Couldn’t be happier with the service. The communication from the minute I booked the appointment to when I picked up the car was great. They diagnosed a problem that another shop totally missed.

Zi
Review №50

After doing some research, I gave them a call to have them take a look at my Miata that was over heating a bit after a recent radiator replacement done by my trusty Honda mechanic. Left them a voice mail and when I called back to inquire about my vm, gentlemen said he was about to call me. He declined to work on my car as the original work was done by someone else. Oookay!!! It’s like a a doctor refusing to look at a patient because a different doctor had done the surgery first.Strike One.Few weeks later my wife’s Honda Odyssey would not start at her work place. It was still early in the morning and When my tow truck arrived they suggested ricks performance as they were close by and within aaa network. I decide to give them another chance. I get the car towed and dropped off at Rick’s performance and I wait at their parking lot for 30 mins before they opened their door. When they open the door I go in and lo and behold they refuse to accept my car as they are full. I even say I do not need the car right away and they can keep it for a few days. No dice. When asked where I should take the car he suggests the dealership. BTW I have a 2005 odyssey with 127k on the clock. Of all people they suggest the dealership. On pressing again he did say try Harry’s across the corner. So I end up having to call AAA again to get the car towed .25 mile. That is Strike 2 AND 3 in my book.

Ma
Review №51

Ricks Performance is a great auto repair shop. I took my car in after meeting Rick and Shirley at one of the First Wednesday Street parties. We had a booth next to theirs. Then found out later that my Mother and Father had already been going to Ricks so they have the whole family now! I highly recommend Ricks. The work was done and was right on the time they said it would be done. Thanks!

Gr
Review №52

I have come to rely on the quality and care provided by Ricks team, and my 120k service was no exception. I would not trust my rx8 to anyone else. Thanks again for the honest, informative experience. See you next time!UPDATE: 9/27/19My relationship with Ricks Performance continues to be top-notch at 130k. Rick always helps me navigate my cars needs in terms of immediate care, upcoming care, and potential future issues. As always, the level of diagnostic transparency is comforting and welcome. Mechanical skill, excellent customer service, and professional integrity. These guys are the best.UPDATE 4/5/21I moved to the Sierra foothills right before COVID. When I needed advice/maintenance with my RX8, I didn’t think twice just drove it to Pleasanton and I am glad I did. I literally would have sold my favorite car by now if I did not have a “rotary guy” to trust. Rick is a truly exceptional person in the industry.

Ha
Review №53

Rick always does a great job and this time was no exception. He has been taking care of our car even though it is hard to find parts for. I will gladly recommend Rick and his staff to anyone.

Da
Review №54

Very good service and friendly staff. I recommend Ricks Performance to everyone I know. The people there make a difference! I Love Rick!!

An
Review №55

Beyond impressed! These guys are TRULY what the Auto Mechanics Industry needs. I just recently moved to Pleasanton from San Jose (where there are very few friendly and thorough mechanics) and needed some work done on my car. I decided to Yelp mechanics in the area and found Ricks Performance and, considering their awesome reviews, decided to try them out, myself. I am extremely glad I did! I spoke with Rick over the phone and received pleasant vibes from him. I also spoke with and was mainly dealing with Russell in person. Not only is Russell suuuper friendly but he also explained everything, good and bad, with my car. In addition to the thoroughness I received in person.. they also sent me an email with explanations and photos of the issues they found. They also hooked me up with an Auto Vitals service account where I could be reminded of our conversation at the shop... Suuuper helpful, as I am very forgetful and love reminders! I am definitely coming back again and again. Thank you guys!

S.
Review №56

Great efficient service at a reasonable price. Never a problem.

Ma
Review №57

I went to Ricks this past weekend for the first time for an oil / filter change. My husband recommended this place after I was taken advantage of at our local Lexus dealership. I arrived around 9:23am, 7 mins before the shop was supposed to open and noticed the door was unlocked so I went in. Right away I was greeted by a really nice man named Russel and asked if I was there to get my Lexus serviced. This was a pleasant surprise I thought I’d have to wait to get help till 9:30am which is their normal business hours. He checked me in and advised they would do a courtesy vehicle inspection as well. 10 - 15 mins later Russel comes to me and tells me I would need to get my front brakes replaced. My first thought was, oh no I’m getting taken advantage of again. He went into more details and talked about what they saw and the tests conducted, I was a bit dubious but took his advice anyways and went ahead and got my brakes replaced. Once everything was done I came back and Russel greets me at the window and presents me with my old brake pads. I was shocked, the pads were almost gone and close to the metal. I’ve heard screeching noises once in a while and thought its was just dust as it wasn’t very consistent. He told me he just wanted to show me to reassure me that they were not going to replace anything that didn’t really need replacing. This was the turning point for me. I appreciated this gesture very much. It showed me that they understood their customers. Any doubt I had up to this point is now gone. I knew right then Ricks Performance is going to be my go to shop for everything. I no longer have that fear of getting exploited by service writers at dealerships. That little gesture meant a lot and because of that and their great staff they have gained a life long customer and would recommend to everyone.

Di
Review №58

Excellent service, fair and honest. I will return when needed and have already told my family to use your services when they need their car fixed.

Jo
Review №59

Fast, efficient, TRUSTWORTHY service!

Da
Review №60

My wife and I have been customers of Ricks for the past ~5 years. Weve probably visted them a dozen times between the handful of cars that weve had. I have always been completely satisfied with ther work and their customer service. The last time I brought my semi-new car in there after the dealer couldnt fix a wobble in the front wheel. The dealer sold me brakes, but Ricks quickly identified the bearing as the cause and fixed it right away at a reasonable price. We are very satisfied with and trust Ricks Performance.

Mi
Review №61

Took my 6 year old Infiniti in for an oil change and got a complete inspection of my carat no cost other than the oil change.My car had no problems whatsoever !When is the last time you took your car in to a new place and they found no problems?I found them to be honest, courteous and reasonably priced.I got 213,000 miles out of my last car, a Toyota.Im hoping Rick can help me get the same out of my Infiniti.

ca
Review №62

Wow! These guys are the real deal. In fact Ive only experienced in my 50 plus years a hand full of mechanics shops such as Ricks rotary professionals, I trust 100%. There is a shop in the east bay also specializing in rotary work and both of these shops do good work . Ive hard my 1988 rx7 towed to Ricks on a couple of occasions and it was longdistance towing. Rick and Russ are very professional, efficient, curtious, and appreciate your business. Rick and Russ are keeping me on the road safely. Thank you cats for representing Auto Mechanics and the business to the fullest degree of integrity.

S
Review №63

Rick has saved me so much time and $ in regards to xar repairs, I wont trust my car with anyone else. Thank you!!

Ro
Review №64

Always does a good job.

He
Review №65

Excellent professional service with attention to details!

Wh
Review №66

Rick and his guys are great. He is reasonably priced and knows how to think outside the box and come up with creative and cost effective solutions. AND DID YOU KNOW HE WORKS ON LANDROVERS!!!!So if your LR needs a little TLC not that LRs are not relable ( sure they are know the joke about why British drink waqrm beer?) Rick is the man to see.

ho
Review №67

This is the only mechanic I have taken my cars to for the last 30yrs. The “shop” is very clean, and employees are professional. The estimates are at or below what I pay at checkout.

Ro
Review №68

Great mechanics, VERY CLEAN and just an all around awesome auto repair shop. Glad I found them.

Gr
Review №69

At Ricks performance they treat you like a human being at a fair price

Ma
Review №70

Great, honest service. Been taking my wifes Mazda Protégé here for years for every service.

La
Review №71

Always friendly and clean atmosphere. Trust them with my MazdaSpeed Protégé. They do a good job and get it done fast. I recommend them for anyone with a foriegn made vehicle even one as specialized as mine. They are able to get the parts needed at a resonable price.

ni
Review №72

Superb quality of work, very nice and polite staff, as you entered they treat you so comfortable, always gives you excellent, service, excellent workkeep it up in california go south, north,east, west Ricks Performance is best

Pa
Review №73

Short story: HONEST HONEST HONEST Mechanic. You will not be disappointed with their work, very professional and detail oriented.More than anything they are very patient and customer service is at its best.long story:My Cars alternator died on the freeway, Naturally, it soon ran out of battery too on 580 W at exit 46. It was thanksgiving day then the ordeal started > Called AAA tow truck > started googling for mobile mechanics / auto repair. Found none that were open(obviously everything is closed on thanksgiving day) BAD BAD luck !.. I came across Ricks Performance had 5 star reviews decided to get it towed there. AAA tow truck driver was not happy at all as he wanted me to choose his workshop(although ricks performance is listed under AAA). Nevertheless, I insisted and had it towed to Ricks Performance (The best decision I took that day ) but as a back up I had booked a mobile mechanic in case Ricks Performance does not open on friday(next day i.e black friday) the day after thanks giving and had also bought an alternator from an auto parts store as a backup.Called Ricks performance at around 9:30 AM on black friday, This time someone did the answer the phone luckily, They said they were open but, are only working on some emergency repairs and are understaffed too.After, I told them my story about how My car had ended up in their parking lot they agreed to help me out in an instant. Though I had told them I will be there by 10:00 AM, with car pooling co-ordination etc, I ended up at their facility close to 11 AM, by 11:30 AM we had ordered the new alternator.After checking the entire charging system and battery. 11:30 AM was the cut off time to order parts if it had to be delivered on the same day (as it was holiday i guess) so, just in time we placed the order. I cancelled my mobile mechanic who I had on hold (yes, I did pay him some fair amount of money as I had booked him and he had agreed to drive 25 miles on a holiday) and I returned the alternator I bought to the auto parts store later as that was not an OEM part.I had also suspected some power steering pump leaking oil on the alternator which might have created this issue, after reading some online forums about my car model (1996 LS 400). So I had mentioned this during the work order notes.They fixed the car as promised by EOD. Told me nothing wrong with power steering pump and also gave me a call couple of days later to check on car (who does that ?).He charged me very nominally when he could have easily charged me more. Given that he knew my situation (stranded on the shoulder on a freeway)and more over when I myself had told him to check on the power steering leak. He did not have to worry about me returning as he knew, I stayed in Sacremento (90-100 miles away), he knew I may not return to his shop ever again after this one time, none of that mattered . He is a man with integrity and charged me what he normally would. He completed the job professionally and waited for me to close the shop as I was again late by 10-15 mins during pickup. He explained with patience and returned my old part as It had warranty so I could get it exchanged for some store credit.On top of it He gave me AAA discount too(without me asking for it).After this experience I am so tempted to drive 90 miles every time in future if I need anything done on my car. You can totally trust these folks with your car. The facility itself is CLEAN and they have free cookies :-) too.. I have driven lot of old cars and I still drive an old car. So I know how difficult it can be to get an 1) honest mechanic 2) not very expensive 3) has professional and clean facility 4) AMAZING CUSTOMER SERVICE all these qualities make this workshop a GREAT GREAT FIND .. If you are near by dont miss out ..THANKS AGAIN guys for the help during holidays.. My best wishes ..

Ch
Review №74

Great Service and on the spot diagnosis was a plus.

Ma
Review №75

Great service from a local place.

No
Review №76

Great service and efficiency!!

C.
Review №77

Been going to Ricks for 26 years. That should say it all.

Ni
Review №78

Friendly, fast, and thorough.

Ju
Review №79

Honest mechanic

Information
79 Comments
1 Rating
  • Address:3295 Bernal Ave A, Pleasanton, CA 94566, United States
  • Site:https://ricksrotary.com/
  • Phone:+1 925-484-2324
Categories
  • Auto repair shop
  • Mazda dealer
  • Nissan dealer
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:9:30AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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