Jose our Service Technician was very polite and courteous. He wore a mask inside our office which was appreciated. He also informed me what he had done with regards to the maintenance service to our machine, what he replaced and what we need to look for in the future to prevent paper jams and such. Showed me the parts to clean so we always have a jam free machine. I am very pleased with his service.
Ray Morgan has always been very responsive to our needs. Their technicians are knowledgeable and courteous.
Ray Morgan are the best. They base their company on first class customer service which is five star. The technician that comes out to our store is amazing and always solves the problem.
The customer service at Ray Morgan is exceptional. Knowing first of all that their equipment is so reliable is a great de-stressor to me, but also that they are on top of any repairs or adjustments that are needed gives me great reassurance that my business matters to them.
Prompt and superior service. Our office is never left hanging and follow communication is terrific. Mark has been our main technician and he is great. Thanks Ray Morgan
Excellent service performed in a quick turn-around.
Professional and knowledgeable service.
Ray Morgan has some awesome staff members, including our sales person, technical phone support, and onsite technicians. They are a pleasure to work with.
Excellent service Very polite and always professional.
Our tech was very nice. Everything was done the same day. He didnt have the part he needed, but went out and got it and came right back and got my machine working. Tech was even nice enough to make the machine usable while he went to get the part, and I was impressed by his quick thinking. Very friendly service.
Emailed our rep regarding an issue with our machine. He got a service call set up in minutes of sending him the email. A tech was out to our site in about an hour, he worked quickly, safely (wore PPE) and fixed the issue with ease. Then he told me what the issues were and went on his way. Ray Morgan is a great company to work with, especially on a corporate level
Very satisfied with: Courtesy and Professionalism of on-site technician, Experience with our on-site technician (listening, understanding problem), Condition of your equipment upon completion of service visit.It is easy to set up a service call. The technician is prompt in responding and has excellent technical skills.
Our technician Tim Sui is always prompt, courteous and always takes time to explain what the problem was and answer questions.
Jose Maldonado was the technician. He was very able and kind enough to resolve the problem and show us how to prevent the issue in the future. In the first place we asked only for the paper jam problem and we found out the scanner authentication problem while Jose was here. He responded for the second problem also. we felt very satisfied and appreciating him. Best service we received!!! Thank you.
Courtesy and Professionalism of on-site technician, Experience with our on-site technician (listening, understanding problem), Condition of your equipment upon completion of service visit
Ray Morgan is a company I would highly recommend. They are very attentive, great customer service, and the problem always gets solved quickly for our busy office needs.
The techs are super knowledgeable and friendly!
Jorge Pena was fantastic and arrived promptly. He was professional and prompt.
Wonderful to work with, professional, timely, and friendly. Seamless service.
Excellent service jobs
Very friendly company to work with from start to finish
Great, dependable service
You drive like an idiot
Great Job!
Great place great people
Nice building
Courtesy and Professionalism of on-site technician, Experience with our on-site technician (listening, understanding problem), Condition of your equipment upon completion of service visit