They returned my call and scheduled a timely appointment around my schedule to replace a broken spring. The guy arrived early and was out of here really fast. Im very pleased.
Cade is a complete badass. Hes been sent over twice, the first time to level the door, which he did where he also found a badly frayed cable.Came back, replaced the cable, record time. Both times... super professional and personable. He thoroughly explained what caused the issues, then proceeded to use very simple tools in atypical and ingenious way to fix something Ive been puzzling over for hours. Like any other professor that could win a bar fight, he should probably work for Space-X,
Superb service and QUALITY work. I have called on Quality Overhead Door three times in the recent past couple of years and their people are top notch. They know their job and do it professionally. I recommend them unequivically for garage door service.
I asked to have someone come look at my garage door because it wont open. The lady asked me if I pushed the button to open it. Then continued to be rude and condescending when asking questions I couldnt answer. I just bought my home a month ago, and am unfamiliar with how they work. I would not recommend this business. They have very poor customer service.
Quality Overhead Door is an amazing company, I was having issues with my garage door it would always get stuck halfway and was very tuff to put back up and down. So I called Quality Overhead Door and they were so nice and understanding over the phone and they sent one of there guys over to come and fix it! They showed up at a very reasonable time and were very nice and courteous, they fixed my garage door and explained to me why it was getting stuck and how they fixed the problem! I would most definitely recommend this company to everyone! Thanks Quality Overhead Door!
Had these guys replace my garage door cables and service the door quickly and easily.
Chris came out and fixed my garage door. He was quick and professional. I will definitely be calling you guys next anything happens.
I had quality install my large shop door several years ago they did a fine job. I have since had 3 interactions with this company each with worse results than the last.1. Last fall I bent the bottom panel of the door by hitting it with a trailer called Tanner out for service and an estimate and to install a radio receiver to allow opening from a vehicle. He is knowledgable and experienced and provided sound advice and said he would talk with the office and get back to me with a quote he even adjusted the travel on my home door while at my place for free. That quote or a returned phone call never came.2. Last month the spring on my home door broke so I again called Tanner. He tells me it happens all the time and its about $50-75 to fix and somebody will be there tomorrow to fix it. Tomorrow comes and goes with my door still broke so I called again. Same answer we will send a guy tomorrow. This time the guy shows up and does a nice job. I have the guy check out my shop door while he was at my place to ask about the repairs from last fall. The bill shows up for the spring and its $130 nearly double the high end of the estimate.3. Receiver install and door seal repair. The office estimate couldnt tell me how long it would take to replace the seal on the bottom of the door. She said all I can say is it will take 2 guys and we charge $65/hr per man. I asked how long would it take? She said I cant know how long it will take them maybe up to 3 hours. So to replace the seal would cost between $200 and $700 so I passed on the seal repair but said Ill still install a radio receiver. The tech called 15 minutes after he was scheduled to be here and said he would arrive in 20 minutes. He the set up to start installing the receiver from on top of a ladder on top of his truck. He made at least 2 phone calls while up there asking somebody how to do his job. He was constantly talking and cussing under his breath. He even asked if it was me making the garage door move while he was working on it. He finally finished and drilled a hole straight in the front of the opener. It then took the better part of 10 minutes to program the 1st remote. I asked for a second remote to be programmed and the factory installed vehicle openers. He again called his boss asking how and said we cant do that die to liability. The entire install looks terrible. I understand people dont install garage openers for their looks but when I hire a professional I expect and pay for professional results. The only thing in the photo thats new is the silver liftmaster part and it took nearly 2 hours at $65/hr plus parts. The door wont even open with the remote from outside of the garage. Whats the point?
Great company to work with us! The technicians are friendly, knowledgeable, and skilled. Now that my springs are replaced, and the wires and brackets were adjusted as needed, my garage door works even better than when it was first installed 13 years ago. I was very happy that they were able to provide same-day service despite having several out-of-town appointments. The office staff is also very friendly and great to work with. Recommended!
The service and the quality of the garage doors were both outstanding!
Trevon and his crew came over and installed new overhead components to replace our dated and worn ones. Quick work, awesome price!
They are very understand about alot. And need to communicate on your own.
We recently had a garage door replaced in a rental we own. We experienced excellent customer service, professional communication, and very fair prices. In a rental situation, it can be difficult to keep everyone informed and happy, but Quality Overhead doors has done that and more! Highly recommend!!
This overhead door company is second to none. All I needed was a simple repair completed on my garage door. Not only did they come and fix my minor repair, but the owner himself showed up to do the work. It goes to show that there are still folks out there that care about the little jobs. I would recommend this business to anyone who needs a garage door repaired. I know who I will call the next time. Thanks Quality Overhead Door!!!
I have bought several garage doors and openers from Quality Overhead Door. The service was great and the doors look great too. The service man do excellent work. The owner himself came out to assist and answer any questions I had. This is an honest local business with great integrity. Great employees and Great owner. I would strongly recommend this company for garage doors to anyone.
Called today and they were not sure they could come today, but somehow they were able to work me in. Two service men showed up and worked on my door, they were very professional and seemed to know their craft very well. I am extremely grateful to them, since I am a widow and do not have anyone to help me. Would recommend them!
Quality Overhead Door & Glass is exactly what the name entails.... Quality! The product is of high quality and the management is even better. I have personally worked with the owner, Tanner Christensen, on multiple projects outside of his company as well. He is one of the hardest workers I know, cares a lot about doing the job right, is one of the funniest guys I know which makes working with him fun, and he makes it a priority to show that he truly cares about the people he works with and the people he works for. This translates into the way that he does business and in the way that he trains his employees. You will not find a nicer or more honest guy to come to your home or business and do work for you. As long as I live within reasonable distance I will always look to Quality Overhead Door & Glass to do my future work that I may need.
Best customer service we have ever had! Our garage door’s spring broke late last night and we couldn’t get it pried open! These guys arrived as soon as we called and had it fixed immediately and had the greatest customer service! If we ever have any more problems these guys will be our first call!
These guys know what their doing. They are fast, efficient and legitimately care about their customers. The owner personally came to my house to help setup some garage opener equipment and did a great job. They have reasonable installation costs as well, and can order just about anything. Several members of my family have used them in their homes and new construction over the years.
Fast - Friendly - Affordable.
Ive used Quality Overhead door 3 times when my doors have stopped working. Ive always been pleased! They are quick to set up an appointment, show up on time, and do quality work. I recommend anyone looking to purchase new doors, windows or just have your opener repaired to use their services. They truly are amazing to work with!
Ive used this company several times over the last 11 years on many different commercial and residential properties. Each time more and more impressed with their quick high quality installs and service calls. I will continue to use and recommend tanner and his company to everyone needing overhead door service.
Our garage doors torsion spring broke on Thursday night of the solar eclipse weekend. I called the office as soon as it happened, thinking that there was a good chance I was stuck in my garage until Tuesday of the next week. The next morning Matt called and was at our house by 11:00 and got our door fixed in less than 30 minutes. I highly recommend these guys to anyone and will be doing business with them again.
Outstanding customer service!!!! Wow what a great. It’s great to know people are still out there that put the customers first. Thank you so much guys!
You can not beat there service
The level of expertise displayed by this company is unsurpassed! best door company in Idaho by far with a range of knowledge that spans the whole door world. I am very impressed with the techs and there commitment to quality work and customer service. I will be sure recommend this company to everyone that i know!
This is the place to call if your garage springs break. Fast, prompt service at a good price.
Good service and a very reasonable price. They were honest in presenting my options for a door opener and didnt try to oversell to me. Highly recommended!
Ordered a 6’6”X8’ plain white door that cost $480. I was under the impression that I was being quoted for an insulated door but it ended up being a non insulated door when I picked it up. It took a week for the door to be shipped and after I picked it up and measured it, it was the wrong size of door. It then took another week for them to get the correct size of panels shipped again. When the new panels came in and I was finally able to assemble the door, I discovered that there was no pulleys and the cables were also the wrong size. Tanner did bring the correct pulleys and cables after I called and explained what happened a third time but after all of this there was no apology for any of these inconveniences on my behalf. I don’t know if this was just a one time, bad series of events, but it was not a good experience for me and my family.
Wow these guys are amazing. Fixed my garage door in minutes. I watched in awe as they worked together to make the job done so quickly. Really amazing and very affordable
Very happy with Quality Overhead Door & Glass. We have used them for garage doors, our home front door, window replacement and mirrors. Great service and kind employees. I have referred them to family members as well who have used them and been very pleased.
Friendly efficient service.
This company is FANTASTIC!!!! A+ WORK A+ ATTITUDE A+ PROMPTNESS. Thank you for a truly great job done.
Great work. Great service. Quality contractor in Pocatello who shows up on time, communicates well, and does what they say they will do. Responsive, fast, and honest.
Ive lived in Pocatello my whole life and acquiring the local knowledge of what companies and services to turn to when in need is invaluable. When it comes to garage doors, Tanner Christensen and the staff at Quality Overhead Door is where I always go because I value dealing with people that I can trust and that have expertise in their field. Whether it is a big project or a small one, Ive always been able to count on them to provide exceptional and timely service. As a Realtor, I sell homes to a lot of people moving to Pocatello that count on me to guide them in the right direction on a variety of levels and I never hesitate referring them to Quality Overhead Doors where I know they will be treated honestly and fairly.
I have had several garage door problems over the years, and have always called Overhead Door in Pocatello. It is hard to find a service company in any industry that shows up when they say they will and then fixes things right when they do. Because of their consistent service (friendly, on time AND reasonable), I recently used them for a major door purchase and an attic access for a shop I built...and I could not be happier. TWO THUMBS UP to a well run company!! Adam W. in Pocatello
These guys could not have been better, really quick to get outAnd put in a new garage door opener.
I made an appointment to have my garage door repaired, but the very same day the crew happened to be in the area and called me to see if they could come by that afternoon. They had the problem diagnosed within minutes of arriving, replaced the worn out parts, and had my garage door running better than it has in a long time. Thanks, Quality Overhead Door and Glass!
Excellent service. Quality product. Thanks
Unfortunately, they couldnt help me but they were decent about the price.
Great place and people.
Great service, great business to deal with!
A pleasure to work with!