Salesman Miguel was top notch and went above and beyond I personally have 8 salesman in a similar business and he far exceeded my expectations!!

Quick service and very friendly people! Thanks so much!

I’m 65 yrs. old and George was the most polite and informative sales person My wife and I have every met. Everyone we met at the dealership was helpful and friendly. Thank you Stuteville for helping us purchase our new truck

Every person I’ve gotten to interact with at Stuteville has been patient, kind, understanding. Excellent place and exceptional people!

Ordered a part almost two weeks ago now. Was supposed to be in last Thursday. Still not here as of the next Wednesday. Good thing the Honda place across the street is able to get chevy parts quicker than the chevy place!

I was not given an estimated cost of services. I was told my first oil change would be free, and it was an argument to get that. I sat for approximately 2 hours without update from the service department, the salesman I purchased my car through did that. Oil change and a flat fixed cost $130, but my car was not washed or vacuumed. My tires are cracked without warranty. My car has less than 10,000 miles and my cracked tires arent covered... say the least, I give your service department a 0 in their performance.

Back in March 9th of 2021 I took my 08 Malibu in to have the head light bulbs replaced, my high beams burnt out one at a time over the last year so I needed them replaced. The thing about Malibus is in order to change a $10 bulb you litterally have to take the whole front end off just to get to the headlights, it also requires a special tool. Chevy designed it this way so you have too take it in to be fixed instead of doing it yourself. I figured since they were replacing my highbeams, go ahead and replace the low beams as well so I wont be back in a year or two to do so. After all said and done, it cost me $294.44 total just to replace four $10 bulbs (I priced them at Walmart and bought one for the current repair) they overcharged me for with dealer markup. Image of Bill attached. I wasnt too happy but paid it and left, had a low beam burn out five or six years ago and Pemberton didnt charge me nearly that much as Stuteville did for labor. There was also a slight rattle on the left side after Stuteville worked on it which got worse over time but didnt think about it till my low beam burned out less then four months later on July 2nd. My passenger side low beam had burned out, which should have never happened in less then 4 months after replacing it in March, bad bulb or the mechanic touched the bulb when installing it, or the rattle that appeared after the first time i got it worked on that had gotten worse made it go out. I made an appointment with Stuteville again on July 13th at 10am to get it looked at again, but had a meeting at my job that morning so I dropped my car off with them the day before so they had it there for the appointment on time, with Robbie 3:10pm on July 12th. On the 13th I was never called, I finally went up to the service area around 4:30 pm, before the closed down shop. They had not even touched my car. What is the point of an appointment if they dont uphold their end. Anyway I spoke with what who I was told was the manager and basic said he had no idea when they would get to it until tomorrow. I explained my situation and he just went and got my car for me to just get rush me out of there I felt. Needless to say Ill be finding someone else to fix this issue for me, when my low beams were fine before I had them replaced and it burned out less then 4 month later after Stuteville replaced them, then gave me the run around to get it fixed and put my repair on the back burner. So much for Chevrolet Certified Repair. I never had this kind of service when Pemberton owned the Chevy dealership in Ponca, now Stuteville basicly has a local monopoly on the Chevy and Ford dealers in the area.

Purchased a car from out of state - Andrew and the finance team made it so easy, had my brand new car delivered 5.5 hours away within 24 hours of inquiring. Fabulous costumer service, i have never had a more pleasant buying experiencw!!

April I the service department is very helpful

Everyone was very friendly and helpful!! I had to change my appointment several times due to my work schedule...it did not bother them in the least. Very accommodating!!

They are very nice and do a great job. This is actually the place where I bought my vehicle they were so nice when they was doing the purchasing and very helpful with everything that I needed. I would definitely recommend down to anyone purchasing a new vehicle or having service done on their vehicle very professional.

Very fast, friendly service.

Very friendly and curious make me feel like iam family

Worst experience with this dealership. If you need something I would recommend going anywhere over this place. They had my Grandmother’s car for 2 months and they kept saying they couldn’t figure out what was wrong with it. After getting the car back, all of the change was stolen out of her car, all the gas drove out of it and they stole all the light bulbs out of the car. GO ANYWHERE else to get your car fixed but please don’t go here.

How about an oil change with a multi point inspection. Sounds great if they would actually do the inspection. Do yourself a favor and choose a different shop.

Simple recall was supposed to be done on my truck, the tech left my truck idling for the whole time because of a lack of communication, but then when I get my truck back its telling me to service my traction control system but it wont be back there for them to fix it

Im happy with the timely matter my truck was looked at and fixed. Im disappointed with the fact no one told me they broke a clip on my nerf bars...I told the manager and he told me I could take it to auto intentions and get it fixed, which is okay but now I have to take time off work to get it fixed. A complimentary oil change or car wash wouldve been nice to compensate me for my time. Other than that everything was great!

The Staff at Stuteville was very helpful on helping me pick out a car that was right for me. Thank you for helping me with my 2021 GMC Acadia. I love it!

Find a 2018 and getting it today or tomorrow very experienced people here advise everybody to come here because the payments are low

Seem easy to work with. Service prices are high though. Used car prices appear higher than Carvana

Walked in just to see what they had as a start of my car hunt. Had a good experience and was very pleased with the professionalism. Ended my visit there with a new car. So much for just looking.

Staff was friendly, greeted promptly by name.The work was finished in a timely manner.

The dealer was asked to fix my front seat. It wasnt JUST the electronics of the seat that needed fixed, but also the frame on the seat. However the dealership service staff failed to fix it or even ask if that was also my concern. SO, is the same issue going to arise? Who knows?

The problem i have is with the garage door opener. I have talked with the manufacture that supplies the product to GM. They talked me through the programing of the device and came to the conclusion that I have the export model and not the one for use in the USA. The service people have said that there is nothing wrong and it is my decoder. The devie in the car has to be programmed first before I can test the decoder. The service people said there was nothing wrong with it, but it still cannot be programmed according to Home-lite. The service people would not try another car to see if it can be programmed. They said they had to go by the GM Customer Satisfaction Program and could not try anything else. It is regretful that when I pay $50,000 for a car that your service people do not do all they can to correct a problem just because GM says my SUV is not a problem. Sometimes a problem exists in one or two cars and needs special handling to fix the simple problem.

Prompt friendly service. Knowledgeable staff, overall great buying experience

I want to start off by saying that Ive never experienced customer service of this caliber before, this dealership is absolutely incredible.I live in Texas and was looking for a particular gmc sierra red crew cab, which they had. My credit is low and I was very worried about getting financing. After talking with Troy not only was he able to get me financing at a good rate but but we negotiated the price down on the truck getting me literally the best deal possible. I was extremely happy but Troy took it to the next level. After giving my truck a fresh oil change, transmission service, and full dealership inspection, Troy offered to have my truck delivered to me 5 hours away IN ANOTHER STATE. I dare another dealership to offer even half of this level of service.So basically I got my dream truck at a fantastic price thanks to this dealership and Troy Walters. If you need a new vehicle Troy is your man. He will do right by you

Quick done right and price was right. Friendly staff.

I believe Stuteville Chevrolet Buick to be deceptive in their sales practices. Over the past 15 years I have purchased a new GMC every 2 years and have never been ask to sign a statement stating that there was no damage to the vehicle. Upon returning home the first thing my brother in law seen was a small amount of damage on the left side under the rear window. The damage can be repaired with a paint less dent remover and a polishing cloth.I do not believe that the salesman was aware of this damage as I have corresponded with him after I returned home. I do believe the dealership was aware of the damage.

Stuteville Chevrolet always has a friendly smile on their face and eager to help. They are prompt with service and have affordable prices.

My experience with other dealership has been when I had my vehicle serviced, tires were always rotated Without question, floor vacuumed, and vehicle washed if dirty at no extra charge. That’s what I call service. Thank you for the survey.

Good people good deals.

Tried to buy vehicle and have delivered to Colorado, this dealership did me wrong. Had loan approved and sold vehicle out from under me overnight. Then takes absolutely no responsibility for even trying to resolve. Then tried to pressure me to buy vehicle I do not want. Asked to speak to General Manager and it’s like he is in hiding never heard from him. Company is not even credited with the better business bureau, image that no accountability. Stay away from this sales department, they have no idea what customer service is. I will also be contacting General Motors, not what I call treating people with respect. The sales person I dealt with pretty much tried his best to back track after and tried to sell me a vehicle I did not want. I would not have called this dealership if I was not looking for this specific vehicle.

A courteous & pleasant experience. Drove in from out of town to look at a specific used vehicle after going over it on the phone with the salesman. He was very honest and did not steer me wrong. They made it painless, quick & simple! Couldnt be happier with my purchase. Thanks team!

When dropping off my vehicle the man upfront was friendly and verified my name and phone number, he gave me an estimated time and advised they would call. An hour later i received my call and was in and out within 10 min.

Got my oil changed and tire replaced. Everyone was courteous and professional

Had a difficult time having the service department keep me updated with my vehicle repair process

They worked on our car after we had an accident coming home from a family Vacation. They did the body work and engine repair that needed to be done after the accident. April and everyone in the service department did amazing! Thank you very much for all your hard work. Gotta Love your Chevy Dealers!

Liars liars liars after months of working with George and telling him about my credit history my work history and the closure of one of my counts when I came to the table with my part of the deal Nancy with their finance team turn me down after she had told me that she would

Service department was efficient taking care of my repairs. Shane is an excellent technician and always does a great job. April and staff are friendly and extremely helpful.

April in service is very friendly and helpful

Got the first 2021 equinox that came on the trailer wife fell in love with the color and the safety features it had was well worth it for our future baby thats coming soon.

They were so accommodating they delivered the truck to me to test drive. And I was in and out in 30 ish mins. With everything said and done... great experience definitely would recommend

Excellent dealership, got a great deal on a new car, great salesperson to work with, everyone there was very friendly and willing to assist in anything I needed. No pushy sales people, relaxed atmosphere, very clean, including the garage. If you are looking for a new or used car, this should be your first stop. After having bought cars for the past 50 years across the country, this is the best experience I have had! Ill be back in about 3 yrs to upgrade to the new denali.

Shop Local. Excellent Experience!!I am amazed at how easy everything went. From test drive to the drive home we were extremely happy. Ask for Patrick. He will make sure all goes great. Sales manager is super nice as well as Mrs Brown in finance.Today I took on for a recall. I got to experience the parts and service dept. All super nice as well.Make the right choice and #shoplocal.

Exceptional service! Ive been using this service department for 21 years and its never been better than it is now. Well done! Ask for Adam in service and hell ensure youre well taken care of.

Best experience Ive had purchasing a vehicle. Sales and finance team are great!!

The place to buy a car

First time I have EVER accepted a first offer!

Excellent service!!! George Was an friendly and very helpful staff, I didn’t feel rushed or anything, found exactly what I wanted and was very pleased how friendly everyone was. Would 100% recommend him, he finds exactly what you want for good deal.! ☺️👍

Great team

They posted a Honda van for sale and incorrectly listed the mileage at 60,000 LESS than actual miles. Joe was very apologetic as he knew we drove an hour and a half each way and called the day before. Joe was good. Mistakes happen. We made an offer based on tbe “new” mileage and the manager countered at only $300 less than the advertised price at the low low mileage number. Van wasn’t clean yet (it was a new trade) and had a dented front fender which we said we’d take as is for the right price. Our research shows that they were about $4,000 overpriced. Do your homework before buying here. And verify the mileage if coming from very far away. Very disappointed....

Every one at Stuteville are very polite &, nice I really like working with these people. Every one tells you good morning, if you need help with something or need to no about anything anyone you ask is willing to help you thay are very kind people that work their .

Great, fast customer service.

Excellent an fast service. Thank you for your improvement on speed of service in oil changes.

Truly earned the sale....pleasant and quick

We were looking for an SUV. George greated us the minute we walked thru the door. They didnt have what we were looking for here in Ponca City so George got on the internet and looked at all their dealerships. He found us exactly what we wanted and had it delivered to Ponca City. He went above what was required. He was very helpful and professional. Great job George!

Friendly, courteous, well staffed.Treated us well!!

The routine 0il change, tire rotation and general inspection took less than an hour and cost less than $50.00! I was very pleased! Now I just need the car washed!!Martha Denney

Always prompt and courteous service!

Hell yeah

Service side is awesome also. My truck needed a lifter replaced . Had it back within 24hr . Awesome work guys and gals!

Very helpful staff, we didn’t feel rushed or pushed to just install parts. The tech explained the diagnostic readout to us and what could cause the issue. Had them fix the issues as per their recommendation and haven’t had an issue since.

Great wish it was$20 cheaper

Fast

Great service desk with outstanding communication!!

Had a great time,thanks

Oil change was quick and affordable. Chairs in waiting room could be more comfortable

They check out the auto instead of just changing oil and etc.

Pemberton Inc was a family company ..not just blood but employees too.....thank you dad for starting Pembertons it will still be a great place....just in better hands since my father passed...RIP dad love Jill

Great service and very friendly, I will be using Pemberton for all my maintenance from now on. Thanks guys!

Our new 2018 Chevy Colorado has failed to start on multiple occasions! The computer has never shown a cause until the last time! It indicated there was a communication malfunction in the ignition, BUT the technician on duty wasnt capable of fixing it, their response was sorry, well have to try again when it fails to start and there is someone here that knows how to fix it!!! Kims mother was dying, we were sitting with her as she passed, they have never offered a loaner while they fix the problem, their response has always been, bring it back next time

Took car in was told the part was $12 and it would be $116 for labor to put a shifter in. Feel like thats a bit much so I wont be having them do it. They did a great job on the tune up and replacement of Phillies and timing belt

We were heading to Kaw Lake for a nice weekend of camping and were about 15min from town on a Friday and out truck just went crazy on us. Now being be were towing a 5th wheel and at least 3 hours from home we were stuck in a bad way. The service manager was short handed and over booked and still took us in and fixed our problems. Awesome job guys and well done.

Awesome place to have your chevy serviced .

The dealers are very nice and clean looking. The cars are very clean

Thanks Tim and Nancy! Very happy with everything!!!

It was nice I may even get a car there!!

Courteous, quick and efficient.

They did a very good. Job

N/A

The food was great

Great customer service

Love the staff and Manager.

The parts counter guy is great!

Always a pleasure work with Joe and Jason!

Easy to complete car purchase.

Good people

Very pushy on sales and seems as if your not there then you don’t matter to them!

Had it in and out less time then they said

Excellent Salesmanship!

Lost people they cant call and tell you when a part is coming in dont know what the problem is go else where cheaper in okc

They where mean not helpful at all

Very nice .

Super fast

Service department was a joke!

Not very good

Was pleasant

Friendly