I own a BBQ buisness and had issues with my fec 120 at 4am on a Saturday when their office is closed. Little did I know when I called their customer support that it would connect me to an all call technicians cell phone. Outstanding company. I had a replacement part at my door 24hrs later. Love the smoker and now I love the company.

Great team of Employees That very nice and Repair Service are Fast same day

I’ve had my Cookshack Smoker SM08 for over 15 years, and I love it. I bought it direct from the owner of the company at a trade show in Toronto. I was so excited to get this smoker I had wanted one for years, and Cookshack was the brand I wanted!This little fella saw regular service for several years in a commercial kitchen then it retired to my house and has provided excellent results.It’s getting a little slow now, time to replace the thermostat and grills but overall given the use it has been put to this is to be expected.I learned to use a Cookshack smoker at the first restaurant I ever worked in close to 30 years ago. I liked the way it all came apart and was easy to clean. I love this smoker!

Very nice people all helped out on fundraising

Great customer service super nice people. I will return after using grill to review. I have now used the grill and worth every penny. Great Grill!! PG500

Nothing but a terrible experience from the moment my smoker arrived. Do yourself a favor, look elsewhere.

I own small meat market in Michigan, I recently purchased my third cookshack smoker, the FEC 240, I go with cookshack because of the high quality and durability of their products, I have been using one smoker for 8 years, another for 6 years and never had an issue so I had never spoke with anyone at cookshack or had a reason to, when I received my new smoker I had some issues, long story short I couldnt be more impressed with their commitment to quality and level of customer service (looking at you Bill), I will continue to happily buy from a quality company with quality people and tell anyone willing to listen, you guys do it right.

Never thought id ever have a juicy turkey until I smoked it in the cookshack smoker, lawd all mighty it was delicious.

My business grow up day by day thanks fec 120 for the good job you make 🔥

Im the Metal tech installer, that worked on the press brake..but was impressed with your product..stay safe....

Unit died and Cookshack offers zero repair service. They told me to find a local electrician. I asked if they could recommend any and they sent me a google search including Home Depot, Sears Appliance, Best Buy, etc... I called 4 different companies and all refused to service the unit, because they never heard of the brand. How hard would it be to keep a list of 3rd party repair companies for customers, if you are too small of a company to repair yourself. Smoker might be good, but youre 100% on your own if it breaks down.

I now own three different pieces of CookShack gear. The pellet grills are awesome. Im creating backyard masterpiece BBQ that my friends rave about. I still use my electric cabinet smoker when there is a larger crowd coming. All the CookShack products are well designed, rugged, and trouble free. The control systems reduce the variability of cooking temperature so I have the best product possible and repeatable results. These units are built to last. Primarily high grade stainless steel, with superb details in the welding and hardware. They wont rust out like bargain units will.

We just opened our newest Bar B Que restaurant and decided on the fec 500. We should have bought one of these years ago . the product taste, consistency, and quality is fantastic, and our customers appreciate it

I have been using a Cookshack electric smoker for over 15 years. This is an early residential non-pellet model with a simple dial heat control. I have used the unit to smoke everything from large cuts such as fresh hams to whole briskets to the usual backyard fare such as whole turkeys to pork ribs. It has worked flawlessly and if it ever wears-out, I would most certainly only select a Cookshack product as a replacement. Thank you for all of the years of the best smoked meats on the block!

I own a cookshack and a yoder. The cook shack stomps the yoder into the mud. Its amazing and virtually no maintenance. I couldnt be more happy!

Best manufacturing plant for Barbecue equipment.

Very nice staff and helpful with the questions I asked

Love this place, Friendly people, a great place to buy Pellet Smokers

Every once in a while your dealings with a company are so positive that you have to find a way to tell the world how great a company they are. That was definitely the case for my dealings with Cookshack. I recently purchased an FEC-100 from them, which is a very large and heavy pellet smoker that arrives by FedEx Freight on a pallet. The smoker was beautifully and solidly crafted right there in Oklahoma and I was proud to have it and display it to my friends and family. Unfortunately, my expectations about the smoke flavor a pellet smoker provides were out of whack. I made the reluctant decision to send it back and I dealt with about 3-4 people during the entire process that were all amazing. This is a top notch American company that stands 100% by their product. You cant go wrong by working with them.

I was turned on to Cookshack by my father who absolutely loves his AmeriQue of 4 years. I am just beginning smoking so I was looking for more of a startup unit. Minimal installation was easy. The startup kit of a box of chunks and a cookbook (though small but an excellent reference) made the transition smooth.I’ve owned the elite for about a month now and have had no problems whatsoever. I’ve done ribs, pork butt, pork loin and a whole chicken with excellent reviews (next up, brisket).Happy smoking everyone.One thing I do wish is that they would offer - the internal temp turn off/hold technology they have on their larger units applied to their smaller units.

The industrys number one leader in gas, wood and pellet smokers

Purchased the cookshack 070 from the UK outlet American BBQ company. Its a good smoker but there are a few things that bug me.Occasionally it explodes! Yes thats right, sometimes it just goes bang like a gun going off when some sort of combustion occurs (not for the faint hearted). It appears its some sort of fault, and the whole machine jumps in the air when this occurs, could be potentially dangerous.Secondly it clicks on and off on its relays hundreds of times when trying to get to the correct temperature, which in my case ended up causing the main board to fail!The Uk agent for CookShack(American BBQ company) had a seriously bad attitude and terrible customer service and they were reluctant to assist when it failed. I would never want to deal with that company and its jumped up manager Darren again. Cookshack USA however were very helpful in getting the smoker back working again and advised me on the possible problems. Its working again now, but I still have one more gripe!You can only put about 30-40 grams of wood chips in which normally all burns out in about 2 hours, so when you trying to smoke some meat for 8-12 hours it dosnt really smoke, it just cooks like an oven. Anyway generally its a good machine, and the flavour from the smoked food is good, but nothing beats my real charcoal and wood BBQ.

Awesome company, amazing products

Great smokers

Clean place. Friendly staff.