Salesman is really customer oriented. He looked for alternatives to meet client needs and expectations. I fully recommend Lexus Ponce for your new Car 🚗 👌

I always have excellent experience with lexus. I have had to deal with other brands and their service was always very deficient. But with Lexus of Ponce and San Juan it has being beyond my expectations. Do you want an excellent car? Do you want excellent service and warranty?, buy a Lexus! You will never regreat!

Best ever and Kenneth is the best look for him.

Great service. Gaztambide and Aponte made all my demands possible and accessible.

I enjoyed the fact that they took the time to contact me immediately to answer my questions.

The sales rep, Jorge Aponte is excellent. He kept me updated of progress of car shipment, delivered personally the car in San Juan, and made sure I understood the main features. Lexus never disappoints!

Excellent customer service! All of the employees are very attentive and know very well what is customer service. Definitely I will stay buying lexus.

In and out quick! No hassle.

The service at Lexus Ponce have always been excellent but unfortunately during the Coronavirus pandemic, the service has been painfully slow and subpar. They have you wait outside the facilities in the heat, humidity and sandy winds until your car is ready (which may take hours) while there is plenty of room inside where clients may wait comfortably with A/C while complying with the CDC recommendations of social distancing. A few isolated chairs inside their show room and wait area would make a huge difference in maintaining the level of excellence. On a cautionary note: the antiseptic spray used to disinfect the car inside before servicing may stain the clear instrument panel. I would recommend the car owner to cover these before servicing their luxury auto.

Excellent employees and a great service beyond expectation!

Thanks to Luis Morales Service Representative to give the exact information about the services of Lexus Ponce.

Excelente customer service. I recommend the seller Omar for his professionalism and customer support.

All your employees including the Security Guard, Socorro, Pedro and Yan (who set the appointment) threat me with red carpet.

After making the purchase of a certified car, they never did the paperwork for the vehicle owner license.

Excellent Service. Profesional Service Group

I always have a great attention and super nice service. I will recommend Lexus to my friends cause I have Lexus since 1993 up to now

Every time I visit the dealer all employees treat me as a family. Very friendly and fondly. Like red carpet. That’s include the Shuttle service, Sales, Maintenance..... they service an award.

Excellent service! Very attentive and wiling to help.

Very professional and ready to comply with customers need

Excellent Service

BAD SALES REP. KENNETH. I DO NOT RECOMMEND.

The service at this dealer is amazing. My next car will probably be a Lexus!

Excellent customer service and a very wide selection of models to choose from. Location has ease of access and customer service was superb. Cleanliness was very adequate.

Excellent service!

Exellent customer service

It was a perfect service & a great experience

Great Dealer... Good people!

Excellent Customer Service. Thanks Luis.

Great service, better personnel.

The attendance was nice and helpful!

Excellent and prompt service

Excellent customer service.

Excellent service and all staff very friendly and professional. Thanks!

Excellent service as always, but very unfortunate that they are no longer washing the vehicles at the end of the job. That is something that distinguished them and made them unique! I hope they will offer that service again soon.

Luis is the ultimate in customer service. They are all very nice

A very satisfactory and spectacular experience

The staff are always very friendly and very attentive. The only thing that due to the pandemic they do not wash your car and they cannot take you or pick you up from your home or work. But it is understood. We have to be very careful about the covid.

Very willing to accommodate my needs before a work schedule. Excellent service and the time it took to perform maintenance

I took my unit to Maintenance ... and Although they had a person Washing the units, After the maintenance of my unit, they did not wash it ... I asked, why? and they told me that they did not have the person ... and I saw him ... that if he was ... Does that fall into some kind of discrimination ??, I just ASKED ...

Excellent service and sercicio. Thankful for all her staff, especially Luis Morales and Julio. Also from the attentive young slim woman who transported me to Plaza Caribe.

Despite having been on a Friday and not having the room in, in Ponce the boys and service did a great job. As a recommendation, they should return to have the courtesy transport service with the due precautions for the covid-19 and the washing of vehicles. For the rest very grateful

Excellent

Very good service. Thank you

Excellent service

Excellent service!!

Professionals, friendly treatment and excellent assistance!

Excellent treatment and very good maintenance and facilities.

Excellent service. The work done is very effective. The waiting time was short.

We have been sponsoring them for years and, as always, an excellent service and human quality.

Thanks to L. Moráles for the advice and courtesy. I understand that Lexus should improve the look of its high prices on original OEM parts, when it has loyal customers for more than a decade. Not even the discounts they usually give make it attractive.They must develop a program that considers whether loyalty after the sale considering everything spent and based on that they must offer different levels of discounts in terms of%.I never question the quality of the product since it is an Excellent Vehicle ...

Excellent customer service, prompt and friendly. The best in luxury car service !!

Service of excellence and professionalism at all times.

Very good service and the treatment that Mr. Luis Morales gave me was excellent.

Attention and service of very good quality so far.

They are excellent professionals ... they project a quality service worth emulating.

Excellent recommended service

The service is excellent.

Excellent service

The treatment is always respectful and cordial. All very professional. Excellent service!!! A +

Bad service scraped a hoop, left the area of ​​the trunk watered

I received very good guidance from the seller, Kenneth. In addition very good attention of the other employees.

The excellent treatment (parts department)

Great attention

They discriminate by appearance even if you are a wealthy person

Good attention

Excellent service and courtesy from all the staff

Excellent service

Quality service good employees and have no preference with customers all are treated the SAME as it should be.

Excellent service. Excellent treatment.

More than excellent service

First class service. Thanks Lexus.

Beautiful cars

All employees are very professional and service is A +

Very professional staff

As always excellent