I was able to book something quickly, thank you for that.. And I really thought the gentleman that serviced our home did a great job taking care of our issue and answering additional questions I had. Very informative and I felt heard and not rushed. Appreciate him and hope he doesnt go unnoticed. I just cant remember his name but please pass on if possible. Thanks

Your service person came on time, seems knowledgeable, friendly and helpful. He took the time to study my system and take the necessary maintenance steps. I am very happy with his visit.

Robison always provides excellent service. I recently had the furnace in my home serviced by Derek, who was very courteous and professional. Excellent communication as well.

The repairman/technician was great. He arrived on time and did his work efficiently. All around very pleased. Thanks

Caesar and Tim were absolutely fantastic. They nailed the installation, made everything ship shape and left zero mess. They communicated exactly what they were doing and how long it would take. And they were 100% spot on!HUGE recommend from me. Thank you very much, guys.

Who looks forward to their annual oil burner checkup? I do. And thats because of the technician, Billy Capone. He not only does a terrific job but he explains in lay terms just how everything is doing and when he leaves you would never know he was there. Hes a great asset to Robison and while Im sure I could buy oil cheaper I know it would never come with a Billy Capone. Hence, like Billy, Im a loyal Robison customer, at least till he retires.

We had a surprise shut-off by Con Edison due to a gas leak inside our house on September 1. I called Robison and they came by the very next day and took on the task to get our pipes replaced and our gas turned back on. They saw the entire process through from start to finish with fantastic communication, professionalism and promptness to get our gas back on in three weeks despite the additional workload post Hurricane Ida.I was referred to Robison by a neighbor who had a similar, positive experience so I believe they operate as a very high standard.Personally, I cannot speak more highly of Robison and the professionalism of their entire team from Marjorie at the office to Greg and Danny, the field technicians that performed all the work.Robison was very communicative and accessible, keeping me up to speed at every step. They performed the work without any delays and with a high level of professionalism and quality. Going even as far as to ensure that they did not have to replace anything more than necessary to get the job done right (i.e. not trying to unduly extract more from their customer).Their quote was reasonable for the standard of service delivered and also consistent with similar work they had done for others in the area, no higher or lower.We were notified in advance of whenever the technician was due to arrive on site and all work was done quickly and with minimal possible impact on any other part of our house. Namely, no excess mess, debris or collateral damage. In fact, Greg went an extra mile to replace pipes without having to do additional drilling or damage to the house. He made a calculated decision to replace the pipes by drilling two small holes in a ceiling rather than opening up the entire ceiling (which would have made his job easier but would have done more damage).At one point we required an electrical contractor to keep the work moving and I did not have one lined up but Robison called in their own team who came in the very day so no time was lost.Greg and Danny were very courteous and professional in their interactions and the quality of their work. They came and went without any disruption and were very transparent and communicative about the work that needed to be done.Marjorie at the office was very courteous, prompt and communicative - including sending update emails in real time as late as 10:00pm at night.Danny was present to monitor the Town inspection as well as the Con Edison technician. Had I not already been home, I would not have been required to be present at any time. Danny also took the time to light all pilot lights and ensure that all relevant devices were working as expected.All-in I interacted with a total of six Robison team members through this process and all of them did their work to a high standard and were very friendly.All interactions with the Town and Con Edison were well communicated and scheduled to be done as quickly as possible despite the fact that this was the week of and after Hurricane Ida. This may have been facilitated by the fact that Robison had a good working relationship with third parties such as the Town and Con Edison.It was a pleasure to work with Robison and fully intend to be a continuing customer. In addition, I will be redirecting existing business I have to them going forward.I am happy to be a reference going forward.Thank you, Team Robison for quickly, effectively and professionally resolving a significant issue for our home.

I have been a Robison customer for 18 years; I always shop for the best price, but Robison has always been competitive. They also offer several pricing plans that allow me to lock into a rate for the year that I am most comfortable with. For example, level billing, fixed or capped pricing options that protect me from market fluctuations. As for service, you can’t beat them. They are always responsive if I have an emergency, and they come when they say they will. Robison’s maintenance programs are also excellent and worth every penny. They are the key to making sure we have heat or A/C when we really need it. I highly recommend Robison Oil for you heating and cooling needs.

Billy checked out everything that could possibly be causing the oil burner to shut off and replaced parts with newer more modern ones. Could not ask for any better service. he is great at describing what he is doing and how the burner works which I Heally appreciated

The fellow waited for someone to come and open the house. He was very sensitive to the fact that I was trying to direct the service call remotely (RI) and depending on my employee or my friend to open up the house for him. The Robison office had not contacted me by text as I asked which caused a delay in my local helpers meeting up with the service tech. But thanks to his patience the call was saved. Five star example of a client friendly attitude by the service tech!!!!!

Robison was able to get a tech to my house the same day that I called. Juan was a very nice guy and resolved my problem fairly quickly. Thanks!

I have had several experiences with Robisons technicians recently. Installation of a new hot water heater and, most recently, replacement of an oil tank that sprung a leak. They came the same day we reported the leak to clean up the area and install a temporary oil tank which was done well and very professionally. The day of Hurricane Ida, the technicians came to install the new oil tank. They came on time, were very professional and knew what they were doing. Every technician Ive dealt with is very knowledgeable and makes sure I know what theyre doing. I would recommend Robison for the quality of people they have working for them.

Tim and Cesare just finished installing a home air with a home air/heat unit and a net new ductless system during the hottest week of the year. The work was clean and quick (came in a whole day quicker than the estimate) and they were able to stage the work in a manner that provided some cooling relief in the house as they did the work. I couldnt be more pleased with the professionalism and frankly the interest in ensuring we had a positive experience. Robison installed the original unit 20 years ago, they serviced it for 20 years without any issues and they replaced without any issues. This is why I singled sourced this job, I knew at the end of the day Id be pleased with the work and the product

Drew was excellent service man, He was patient and answered questions I had . Burner was cleaned according to manual which made me feel comfortable going into the winter season. Personable and professional Id give 10 star rating

Larry performed annual cleaning and tune up for my furnace. He is a competent and professional technician. In addition to being knowledgeable he is courteous and friendly. You are in good hands with Larry.

Robison replaced our furnace and central air conditioning unit. Very pleasant experience from start to finish. The installation technicians Andrew and Vin are very professional, courteous, neat, informative and respectful. Top notch service all around. I highly recommend Robison.

As always, the Robison tech was polite and professional, and left the workspace cleaner than he found it.

Billy was amazing! Very personable and knowledgeable. He made sure we understood what repair was needed and he helped save our boiler after Hurricane Ida flooded our garage and basement.

Jason, of Robison Oil, just pulled out of our driveway after a yearly maintenance service appointment. We were so pleased with his work ethic last year that we requested him this year. Jason is one of those dream technicians; polite, smart, considerate, great personality and has a wonderful knack for explaining overly complicated concepts. We will definitely be asking for him on future calls. Thank you Jason!

Billy couldn’t have been nicer or more helpful. Thank you, Billy!

Robert showed up to clean my furnace and went above and beyond, was very thorough, and showed me how little the previous companies did for the last few years. It is a shame Robison doesnt treat loyal repeat customers as well as new customers so we could just stay with the company forever.

Larry is first rate! Great service!

Great delivery. Great customer service.

We’re a loyal customer. Robison responded quickly to my recent concern, and sent a very professional serviceman who handled the issue promptly.

Drew is the absolute best in service.Knowledgeable, fastidious and cares.He is what makes a great experience.

Eddy #185, who has been at our house in the past is great. He’s professional, knows what to do and does it in a safe and clean manor. He explained everything that needed to be done prior to starting. He does his job well.

Art was thorough, professional, communicative throughout, and clearly skilled in upgrading and repairing all of our outdoor faucets. Hes a great addition to the Robison team.

We are very happy with Robinson plumbing services and their entire administrative staff. We highly recommend them. Our plumbing issue was resolved. Thank you for all your efforts!!!

Excellent service!!! Bill was very professional. He explained very well with all the details what he has done. We are very satisfied with his work. Thanks!!!

Prompt, efficient service. Old tank removed and new tank installed smoothly! Excellent job!

The technician’s name I think was David, he was great, explained everything so I could understand, very informative, nice friendly personality!

Robison employs the most professional and polite technicians. Everyone who has serviced my equipment are long term employees of Robison. That tells one a lot about the company.

Carlos has been here several times and he is always pleasure to deal with and provides great, efficient service!

Speedy response, very helpful.Kind personality.Very helpful.We appreciate very much

I really appreciate all the help the Employees for Robinson doing to resolve faster and so helpful thank you.

Very professional, clean and accommodating. I loved all the helpful, and no-pressure, suggestions made.

The installer explained everything about the fuel monitor clearly. He answered all my questions fully and completely.

The service technicians from Robison are always reliable, professional and get the job done. Have never been disappointed.

Best experience weve had with a company in Westchester to date. Luis M (our technician) was prompt, courteous and meticulous in his approach. Looking forward to being a long-term customer!

At first Tim Fernandez was very attentive and responsive to our needs for HVAC installation. Once we signed the contract and gave the deposit, he disappeared. We then contacted Jean Weir, the installation administrative manager for assistance. She appeared receptive to our situation at first but is now completely unresponsive, not returning calls and holding up our entire house renovation. I absolutely do not recommend this company for an HVAC installation..

John and assistants were terrific! Systems working perfectly; everyone was polite, careful and knowledgeable. highly recommend

After working with a seasoned vet “Woody,” he was able to quickly identify the most affordable way to prevent oil leaks. I called on a holiday Monday evening, and they were here within the hour. Highly recommend!

Excellent service. Identified issue quickly, handled it efficiently, and then did top notch servicing. Really good fellow.

Service by Scott was terrific. He gave some sound advice on operating the system during the summer. Did a very thorough check-up and was professional and polite. he leave the work area very clean.

I would give negative stars if possible. I had a technician come on emergency service - he quickly identified the problem and was told it would be marked “priority”. I never received a call back, 3 days later I had to follow up, was told my ticket was mixed up with another customer, then the part that was ordered was “lost” by FedEx and I was told that I should track it myself. Every single step was a disaster, no one ever followed up - a simple issue became 2 weeks without any air conditioning. I understand things happen with supply chain, etc but this was the worst customer service I’ve encountered.

Service rep was great very meticulous and professional. He did a wonderful job and was friendly and courteous An asset to your company for sure

The technician arrived on time, he was very friendly, went straight to work and got the job completed promptly.Excellent service, and much appreciated.

The equipment worked wonderfully, the rebates were fantastic, but most of all the Robison personnel, from our sales rep. to those who installed the system were the best. their friendliness and expertise were incredible!

Robison is a great company to work with. Not only do they have the best prices, they also have great service. Highly recommended.

When you call Robison, you can press 1 if you are an existing customer, or 2 if you are a prospective new customer. When you press 1, you will wait at least half an hour. If you press 2, you will be connected to a live person in seconds. However, if that person finds out you are an existing customer, they will transfer you over to the 30 minute wait line.I get that Robison values non customers more than customers, and that’s why I am now a non customer.

I really like working with Robison oil. I’ve only had really good experiences with them. They installed my new HVAC system. All of the employees that I’ve interacted with had been very professional courteous and knew there job. With the other companies, not so much. Different guy for the same job you need this you need that. Not with Robison. Straight forward, honest, no b.s. I definitely would recommend them to my friends and family. You can’t go wrong.

Great service. Friendly, efficient and completely professional service. Highly recommend.

Carlos Vasquez was invaluable at analyzing my HVAC problems. He works tirelessly and professionally, and is a great asset to Robison. He should be given a raise!

Getting a reservation from Robison was the hardest part as it took nearly a month from the time we called until we could get a confirmed date.The Robison system in place which allocates responsibilities to the customer is not well-explained- -where the customer must order the filter and the service technician does not bring it with him . We have two filters-- a filter at the vent opening as well as at the air handler and the Robison system does not advise us as to which filter we should obtain. So it was a lost occasion as we obtained the wrong filter. Since Robison installed our Bosch A/C system last year. it is unclear to us why our filter needs are not known to them or in their records or why they would impose a burden on the customer to obtain a filer without making it clear.On the day of service, the technician, Dave, arrived promptly at the start of the service window, was very efficient and courteous and did a very professional job in servicing the unit and in explaining to us what he was doing. I rate him very highly compare with other service technicians we have used in the past

Larry is knowledgeable professional and courteous.knows his job,takes pride in doing it with excellence

First, the company price gouged my family during a snowstorm.Right before a blizzard, our furnace stopped working. They charged my pregnant wife, my three-year old son, and I nearly $1,400 in total to replaced a burnt circuit board.Now, they are repeatedly harassing us, claiming that we only paid half the bill, despite the fact that we have credit card receipts for the entire bill.The worst company I have ever hired for anything.UPDATE: I am updating to reply to the companys response:Very important point here: you did not only reach out one time. You have sent us multiple bills. We have called your billing department multiple times. Each time they say the problem has been fixed, then we end up getting another bill. Then we call again and get the run around again. If we can go two months without getting another bill I will consider deleting the posts.

Service rep came to our home to install tank meter. I appreciated Robisons offer and the effort to install. However, the valve on our tank in our garage is permanently sealed and does not open. Tank is filled from the outside so meter could not be installed. Thanks for trying!Bob Sweeney

Service technician arrived promptly, diagnosed the problem, and installed new equipment necessary to remedy situation. Excellent service.

On February 27th 2021, Robison Oil made its annual service call for my oil furnace. At that time, it was determined by the technician that my tank was in such poor condition that Robison would no longer deliver oil until I was able to replace it.In an email dated March 3rd,Robison offered to install a temporary tank for a maximum of 45 days In order to accomplish the transition to a new permanent tank (although they indicated it could take up to 6 weeks to complete the process of securing a permanent replacement). This, for the low cost of $1,250. After the first 45 days, the lease of a temporary tank could be extended an additional 45 days for $1,500 (for a total cash outlay of $2,750). I found out later that the cost of the temporary equipment could offset the cost of the permanent replacement. I also understand that the costs cited above would not include temporary tank installation costs which are not an offset to the cost of a permanent tank.A few days later I spoke with someone at Robison who indicated a technician would call to follow up. I don’t have a record of ever receiving a call. Meanwhile, I was able to use the existing tank which held the remaining fuel oil and had NO leakage problem. On July 14th a similar email was received with the same offer for a temporary tank as the offer of March 3rd.I was very unhappy with what I considered to be a hostage situation, so I contacted a firm in Westchester which obtained the necessary approvals and installed a new permanent tank which was certified and inspected by town officials a month prior to my receiving the latest email on August 10th (a week after the first oil delivery!) from Robison to schedule an appointment to coordinate the installation of a replacement tank.After the replacement tank was installed, Robison came to my home on August 3rd and inspected the tank and cleared it for use. That same day, August 3rd, an oil delivery was made and two weeks later, I started receiving payment due notices via text for the August 3rd oil delivery.To say I am disappointed in this whole affair is an understatement. I have been a customer for around 20 years and my experiences have generally been positive, but this most recent experience has soured my view of the Company.

We were exceptionally happy with the service Jason provided. He went above and beyond cleaning our central AC - he took a lot of time educating us on our new equipment which was highly appreciated and not expected. Not only are our central AC’s cleaned, we also learned so much! Overall, we highly recommend Jason! 5 stars and A+!

The staff is always curtious, professional and on time. I couldnt be any more pleased with there service

Robison stands head and shoulders above the competition in central air sales and installation. Tom Brown did a superb analysis and showed how to install a new system 30% cheaper than competitors. Burke Heating wasted my time and never bothered to respond with an estimate. Bruni & Campisi and T. Webber had tried to oversell me on systems...they had commission $s glued over their eyes. Robison was prompt, efficient, courteous, and offered significant value. Phil Stone - Briarcliff, NY

Good customer service. They show up when promised. Technicians are knowledgeable and friendly. They work safe and clean. I would recommend for oil, heating service, HVAC service and plumbing.

Robison did an amazing job designing and replacing all of our HVAC systems which were eligible for NYS Rebates and handled all the paperwork and no surprises ! We have a friend(s) in Robison !

Jason has come to our house multiple times. He is very friendly, detail oriented and so much more. I am the type of person that dosnt trust anyone working on my house. He is probly is 1 of 3 people I trust enough to leave alone and let work unsupervised.

Great service, very professional. They showed me before and after pictures I was shocked at the difference. Highly recommend this company!

The folks at Robison have been great.Polite professional and very helpful.Woody always makes you feel confident in their service.

The service call was very successful but expensive

Very good pricing for lock in. Transparent as well!

Jason from Robinson Oil got my furnace working again. Great work by Jason.Thank you, Jason!!!

I have been a Robison customer for 17 years, maintaining a service contract on the homes now 37-year-old furnace and oil delivery. The service and response time have always been outstanding, and thats critical in the wintertime. With an older furnace, its important to have timely, expert-level service to rely on. In addition, the service technicians have been patient, courteous, friendly and knowledgeable. Most recently, Larry I. -- I have seen his name mentioned here several times and a high-five to him for last weeks service!The patience is important because a few times, the lines from the oil tank were clogged and required manual pumping to clear them, as the furnace wasnt able to function. On several occasions, Robison performed this task to get things running again smoothly.I cant say enough about the quality of service received and Robison has never tried to perform service or sell me something I didnt need. Most recently, I had a chance to evaluate other service companies out there and the level of service for the dollar. None could profess that they were able to match nor provide an equivalent level of service on a service-contract basis. One famously advertised company said We try to get there the same day when posed with the question of a wintertime heating problem. That didnt cut it at all...While you can find cheaper service and home heating oil, none can match the level of service and expertise. If you have an older furnace that requires maintenance, I cant recommend Robison enough.

Jason R was super helpful and informative answering all our questions during our service call. Appreciate all his help!

Prompt, courteous and expert repairs day and night!

Great service. Was left with an empty tankduring a snow storm from my old oil provider and was able to talk to a representative who signed me up and was able to deliver same day. Their website also makes it easy to keep up with bills and ordering refills. Really glad I switched

Robisons annual oil boiler tune up went well. They are very professional, in and out quickly, willing to wear booties.

Jason R at Robison was awesome! Came in and found the issue right away. Hes very professional, courteous and immaculate when he works. I will request him for all my future service. I have been with Robison Oil for 24 years and they always come through. Thank You

The techs are very nice and knowledgeable. The administrative staff can be argumentative and rude. Agree with some reviewers about oil pricing discrepancies. Notice difference between oil delivery ticket-and website advised price. Was told the provided ticket price may not be accurate; although it clearly shows price for the day of delivery. After arguing the point and showing proof was honored the difference. Now the website pricing for current customer on protection pricing is no operational. Not happy how this has been handled- was told it would be fixed two weeks ago! Beware of your invoiceThe service agreement cover very little of what really should be covered and pricing to replace common parts can be outrageous. Is ok to make profit, but honestly, let’s be fair!

I was able to schedule a service to my air conditioner which went on the blink for the very same day! The technician was efficient in determining the problem and the solution. While the job was rather expensive, I believe I got excellent service.

Sunday night before a huge storm is a long shot to get service, yet Robison had a technician out to us in about 30 minutes after I called. Boiler needed a part that was in the truck and we were back in business and warm in no time. Friendly and efficient, we are happy customers.

Weve had no heat on Sunday morning in our building.I called Robinson oilAnd a dispatcher answered the phone .Tech came in less than an hour and quickly fixed the problem.Then he called me and explained everything to me .the entire experience was great and I really appreciate that level of service .Dealing with Robinson oil in the past year and a half since we started with them, was a very pleasant experience on oil deliveries and administration as well .

What we sent Robinson’s President this morning.Mr. Singer,My wife and I wanted to thank you and your whole team for the exceptional service we received last night.We noticed our temperature going down and quickly discovered that our furnace wouldn’t stay lit.We called Robison at 9:30pm and by 10:37 Derek P (Tech code 334) was looking at our equipment. Derek quickly figured out what the problem was and fixed it by replacing our furnace’s igniter. He was professional and reassuring. The text messages we got along the way kept us from worrying about how long it would be and how cold we would get.Value is about more than low prices. The quality of the services and the peace of mind that brings makes doing business with you and your team a pleasure.Please let Derek, the gentleman on your phones last night, and everyone else know how grateful we are for their work.Stay safe,Michael and Roslyn Pollock

Our server was knowledgeable and polite. He was very clean and careful.

Great customer service who was very patient with a first time home buyer. Easy to get in contact with and very thorough.

I have been with Robison for several years now and have finally found amaintenance company that is reliable for both the Oil burner and the A/C. Service has always been timely and if the window is going to be missed, because of an emergency, they will call to give you an update. Very considerate.

Billy did PM for my boiler. He is very professional! he knows everything about the system. I enjoy chatting with him. A great expert! Recommend him!

Had my whole home air conditioning & heating unit replaced recently. It was the original unit at he town-home and thus 20+ years old and VERY inefficient/troublesome. Robison installed a Lennox unit which is very quiet and has reduced my expenses. The team was onsite for two days and was very courteous and communicative on the process and functions. They also installed an iComfort WiFi thermostat so I can adjust remotely. Its come in handy when away on the weekends to make sure I dont get back to a cold or warm home. From quote to installation to follow up the staff was super helpful and worked with us to finance and properly file for all available rebates. All my neighbors are now looking at our new clean and quiet condenser and asking for recommendations.

Billy has come to our home to service our boiler many times, and each time Im impressed. He is punctual, courteous, efficient, and leaves the area around the boiler cleaner than he found it.

We have been customer for 20 plus years, and are satisfied customer. Everything is conducted at a distance now. The excellent customer service received during these difficult times help to lesson the stress we are all under now. Thank you great job💯. Happy New Year to ALL 🎉. Please continue to be safe😷.

As ALWAYS, the technicians from Robison, Eddie and Drew were great and did OUTSTANDING work!!!! THANK YOU!!!!

Robison Heating and Oil has always afforded me professional expertise with courteous and considerate service. And Juan who came out on my last service visit carried on that tradition proudly! It has always been a pleasure dealing with all the members of the Robison team.

The technician was polite and very knowledgeable. He solved the problem quickly, and explained what the issue was, making this a very positive experience

I found the people that I worked with were very professional both in support and work performed

Robison Oil Company sent out Larry as my Boiler Technician today to service the system. He arrived promptly in the AM, and was extremely professional both in appearance as well as demeanor. Larry was not only knowledgeable but very proficient. Larry conducted the service, diagnosed faulty parts, and replaced them all in a timely fashion. As a first time home owner Larry was patient. He took the time to not only answer all of my questions and address my concerns...... but took the time to explain the system and its operation in its entirety. If Larry is the example of the quality technicians Robinson Oil Company employs, I forsee myself being a long time customer. Larry thanks for your time and your expertise!!

Larry I. From Robison arrived to investigate my boiler running hard. Spotted issues at 4 different locations. Systematically repaired and 2 hours later seems issue has been solved. Grateful for his service!

The technician was excellent. He did his job well and the burner is running well!

Excellent service: the tech was knowledgeable, thorough and efficient. This is why we have been Robison customers for so many years. Thank you.

Give 5 stars for Tech Williams aka Billy coming out doing a fantastic job, and his customer service. But I will give 3 stars to the remaining service I got from the office people. The constant run around and back and forth with lack thereof knowledge I dont care for. Also the oil delivery guy that came today 10/28/2020 awesome

Technician was very professional. After servicing the oil burner he left the area cleaner than it was when he began.

Mr Capone is a wonderful service technician, extremely knowledgeable and professional. He took some time to explain to me what was happening with my boiler Amd what I needed to look for in case the issue were to happen again.

Dennis was very professional and thorough