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Toys"R"Us
6207 S Westnedge Ave, Portage, MI 49002, United States
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Ja
Review №1

Besides the fact that I never want to grow up and they do have toys there, the inside of this Toys R Us still looks like it did over 15 years ago. I have not been to a different Toys R Us into just as long though so maybe the old grocery store turned strictly Toy store look is what they R going for? I will say that the selection of Toys is great and that the employees are nice and polite, one short girl was even quite attractive in my opinion. Also the King Size Drum Stick style ice cream cones are an indulgence of mine and one of my main reasons for going there.

Gr
Review №2

Good place to get toys as long as you dont mind paying more than you would at other stores for the same thing. They do carry some items not available at other stores but these are few. Understandable that since this store specializes in selling toys their prices will be higher because they cant make up the difference in groceries or other products and discount their toys as other stores do. This unfortunately I think will be their downfall.

Ch
Review №3

Mike the on duty manager was awesome I was told they had a charger for my sons 12 volt ride on and came in and they didnt. He searched through the back and found me one from a display model. Amazing customer service!!!! Couldnt be happier; would highly recommend to any and all.

Da
Review №4

So I entered the Toys R Us and I had a pretty great experience. I played with the star wars toys, them hot wheels, and the all little pianos. The reason this toys r us is getting 4 stars is because they didnt have the toy I was looking for. They didnt have the hottest new toy out there. Which toy you ask? The only toy that matters. A Turbo-Man action figure. Its literally the only toy that matters.

Fr
Review №5

I Love this place and am so sad its closing! I want there when I was a kid and at lest mu kids get to go there before it closed!They had one of kind toys and great staff.I WILL MISS THIS STORE!!!

Is
Review №6

I always go there on Black Friday, it was not such a good deal this year, I am under the impression that most of the best deals are online now. But I do love coming to the store and checking things out. Staff is helpful and friendly.

An
Review №7

I was a toys r us kid! Hope someone saves them. This location has good people and great location. Prices drove people away. great open and clean store. Pleanty of parking

Ca
Review №8

Love this store!!! Prices are great and you can find any toy and game that you are looking for here. Customer service is awesome!!!

Cr
Review №9

Not impressed! Asked for help finding something, the associate pointed to the back of the store saying it should be there. No offer to try to help me find it. Wasnt even close, a customer helped me find what I was looking for. I wish that I would have just left and not purchased anything. This is part of the reason why stores like these are failing. There were several employees milling about near the registers. What happened to customer service? Very disappointed, Ive never had an experience at Toys r Us like this before. Oh and as I was checking out the cashier asked if I had found everything ok, when I told him no, I got a blank stare. If it werent so close to Christmas I would have walked out with nothing.

ts
Review №10

Went for a birthday gift and they didnt have the one i wanted, so Shane found me another and gave it to me for the same price. And i went to check out and a girl name Betsy was checking me out and the computers went down she apologized and was very professional. She gave ma an extra 20% off for the wait too. Great Job to all the staff and such great customer service!❤

Ja
Review №11

Feels a little run down. The price labels are in the wrong places. The shelves are a bit disheveled. But the staff is really nice and helpful though.

Ke
Review №12

The staff was helpful and friendly Im low vision and forgot two of my items in the bottom of the cart and they were nice enough 2 have them ready for me to come back and pick up

Sc
Review №13

Has a great selection. Find almost any name brand you could want. You can findost things a little cheaper at other stores, but who has time to check 3 or 4 other stores.

Mo
Review №14

They welcome you in and they had the best service. The workers are so nice and helpful.

Na
Review №15

I enjoyed buying a tyrannosaurus rex but the stores atmosphere just doesnt seem quite right. The rows and rows of toy shelves smelled like onions, a lifetime of disappointment, and ice cream sammiches. Which smells an awful lot like bankruptcy. I would still recommend though.

Ia
Review №16

The cashier understood my Dovahkiin shirt. First person since I bought it five months ago! Good job, cashier.

do
Review №17

Always overpriced and dirty. Probably a good thing theyre going out of buisness.

K
Review №18

This site is pretty old. Stock is ok but the store is suffering. Horrible chemical smell inside. Very hard to breathe comfortably on several occasions. I dont go here unless it is my last option.

Ch
Review №19

Love shopping here, I take my son here to see Geoffrey the giraffe and have story time for his birthday.

Ja
Review №20

Even when theyre going out of business the prices are too high.

Qu
Review №21

Even though it is closing I still found a few things that are cool.

Sh
Review №22

Can always find what Im looking for here. Clean and well stocked.

Da
Review №23

If they were going out of business they have no sales going on at all. In the past employees have always been either rude or just have absolutely no care in the world if want to buy something or not.

br
Review №24

Its a nice place could use a step up on there employees being nicer

Ka
Review №25

Sad to see theyre closing, but honestly there isnt much to miss. Prices arent competitive, store is dull, staff is never available or happy to help.

Sc
Review №26

Ummmm.... Closing for good = great deals! (On the little bit of picked through stuff thats still left!)

sh
Review №27

Most of the time I come here the employees dont seem to want to be there and seem bothered of asked for help.

Er
Review №28

Sad to see them close. We got a lot of good deals. A little chaotic.

Ro
Review №29

40 - 60% off everything in store including fixtures. if you want toys for cheap gets Toys R Us before they are closed for Good.

Tr
Review №30

Not much to say since they are going out of business. Mark down GGOB prices are not a deal!

Bi
Review №31

Good store, great staff, sad to see it close. Liquidation sale is not what most people were expecting, they marked down prices by only 20% on select items!

As
Review №32

Love toys r us sad to see it go.

By
Review №33

Great way to shop! Many ideas for gifts, sad that they are closing😧

ma
Review №34

Old store but they do a great job making it look as good as they can

Ke
Review №35

Took our son for his birthday lots of toys reasonable prices.

Ca
Review №36

Good service but no good wwe figures

Do
Review №37

It was probably a fluke, but I got a meccanoid G15ks, a cheap stem toy, and a Zoomer chimp for $106 out the door. Awesome.

J.
Review №38

Great hours and selection. A little tough to navigate store.

Mi
Review №39

Big toy store. Lots of Legos. Prices are somewhat higher than some other places so think about checking prices if you have specific items in mind.

Di
Review №40

Good store that could use some updating, but has all the new toys.

Me
Review №41

Most prices are still higher than walmart and amazon. Even with the discounts

Ch
Review №42

Decent prices on sale items good customer service

Ja
Review №43

This place is showing its age and hasnt been maintained well. To make matters worse, the store is poorly organized, it is difficult to find much of anything with how it is categorized and laid out.

Jo
Review №44

4.9 stars. Great staff. Good selection.

wi
Review №45

Its big but setup like any toys r us. So finding things will be a challenge.

Ka
Review №46

Great store, but its annoying when one employee tells you on thing and then another tells you something different

An
Review №47

We found some fun toys here.

Do
Review №48

Went when new seasonasal help. They didnt know where anything was in store or anyone to ask for help. Worse than looking alone! At least show new employees the layout of store. Had what I wanted, but not on sale. At least I finally got what I went for.

Gr
Review №49

Associate welcomed me a soon as I walked in and directed me to my item.

Ma
Review №50

Walked in knowing what we needed. We were in and out in 5 minutes. Overall, the surplus of toys can be overwhelming, but knowing what you want prior to heading in is always the best bet.

Ma
Review №51

Cant believe they are closing so sad

Na
Review №52

Great deals but kind of crowded around the holidays. Lots of friendly workers to help you find stuff.

Ho
Review №53

Friendly workers but very expensive. Walmart has same toys for cheaper price. Js🏃

Bo
Review №54

Best place to shop if you have kids

Ni
Review №55

Good toy shop. Variety of toys available.

Au
Review №56

Very friendly staff .. Nice clean store

Ji
Review №57

Store was empty. Everyemploee U saw greeted me and asked if I needed help.

Mi
Review №58

I love it there, but they need more workers

Zh
Review №59

First thing what the hell is 10% off nothing am I right...but thats not what im upset about, Cashier: 2170444 I hope she was logged in under own numbers, but she acted like my fiancee and I were going to steal this stupid teddy bear..lady get real we could afford anything we put our hands on was so rude about asking us to hand it to her.

Su
Review №60

Going out of business is no surprise. Even the sale prices while they are closing is still over priced.

Je
Review №61

Very poor service! Customer is not right here...way to strict with coupons!! And exchanges...also need to hire more people!!! Not shopping here again.

Ka
Review №62

Very professional very nice will shop here again

Mu
Review №63

I went there with my brother to visit the place for the first time .. and i wished i was here when i was a kid 😊😊.. great place for kids.

Ta
Review №64

You can fine most toys here.

Th
Review №65

Toys r us is closing and i can,t buy anything on the website. it is very sad :(.EDIT toys r us closing june 27

Ch
Review №66

Love to shop there. Too bad theyre closing 😭

Ri
Review №67

We were thankful to the many employees who offered to help us find what we were looking for.

Je
Review №68

How are you going to give me a coupon for using my rewards then tell me, you cant use this or doesnt go towards anything in the store....... Very disappointed!!

Ra
Review №69

The employees there are so wonderful! :)

Jo
Review №70

Pretty empty at this point.

Am
Review №71

Great food but lack of enthusiasm from the cashier and the busser.

Ta
Review №72

Great sales, will miss this place!

Ve
Review №73

Its fun looking at all the toys!

Sh
Review №74

They didnt hand the exact item e were looking for. But the employees helped us look, and then tried to find out online for us.

Da
Review №75

Best going out of business sale I have been to in a while.

M
Review №76

The 3 stars are for the workers only. It is very hard to find what you are looking for.

Jo
Review №77

I had forgot a very expensive item in the parking lot, when I got home and called they had already retrieved it for me

De
Review №78

Hope yall hang in here for Kzoo

Br
Review №79

Very friendly and helpful staff for events

Jo
Review №80

Nice selection of toys for the kids.

Ke
Review №81

So sad this place is going under. So many memories.

Ot
Review №82

The staff was very helpful.

Jo
Review №83

The store is in need of a renovation. While it has a selection of toys for all ages of kids its layout is not very logical.

Le
Review №84

The staff was very helpful.

Ju
Review №85

Used to be the spotSorry the internet took over kids lives

To
Review №86

Sad to hear that we are loosing our favorite toy store.

Pa
Review №87

Love all the in-store events

Za
Review №88

Great selection and the people are always helpful

Ni
Review №89

They are going out of business and everything is 50-70% off. They are selling everything, to include shelves, printers, and more.Appliances & shelves are now 50% too.

Da
Review №90

The age of the store is really showing, I thought the place was a dump when I was a kid, nothing has changed 20 years later.

Tr
Review №91

Going out of business cuz their prices are cray high

Do
Review №92

Store is half cleared out with the going- out-of business sales at 40-60%off.

Ru
Review №93

Workers very helpful.

Be
Review №94

For a going out of business sale I expected more than 10% off

Ja
Review №95

It was a good place to shop

Bu
Review №96

Too bad that have to close a sad day for kids and adults world wide

Su
Review №97

Plenty of staff to help find what we were looking for. In the past, no one around to help.

Ja
Review №98

Looking for Nerf guns had to shop between 2 places in the store inconvenient

Fi
Review №99

The magic is done, something doesnt feel right.

Da
Review №100

Theyre closing all locations. For going out of business so to say, the deals werent good, at all. Especially considering how expensive their prices were to begin with.

Information
97 Photos
100 Comments
3.9 Rating
  • Address:6207 S Westnedge Ave, Portage, MI 49002, United States
  • Site:https://stores.toysrus.com/mi/portage/toy-store-portage-mi-6072.html?utm_source=google&utm_medium=organic&utm_campaign=rls
  • Phone:+1 269-329-1777
Categories
  • Doll store
  • Toy store
  • Game store
  • Video game store
Working hours
  • Monday:10AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:9AM–9PM
  • Friday:10AM–7PM
  • Saturday:10AM–9PM
  • Sunday:10AM–9PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
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