Cannot possibly say enough good things about our experience at Cycle Gear! Were totally new to the sport and needed helmets. The customer service was above and beyond - super knowledgeable, patient, friendly, thorough, honest... Would recommend anyone go here without hesitation. Well certainly be back.
Very cool place. They have all kinds of riding gear and pretty much everything related to riding. I was in and out of there in around 10 minutes. The staff were great and professional. I highly recommend buying your gear here. Happy shopping everybody...
The costumer service was very prompt and courteous. They were able answer all my questions
I loved my experience at this shop! The staff was extremely friendly, helpful, and knowledgeable. I am a newbie and they helped me get outfitted with good quality clothing without ANY sales pressure. I felt I got well fitted, given good knowledge and options, and managed to actually come in under my budget.
Online shopping is convenient for me and I get a quick service response,on the items I place on order in a timely manner...
I needed armored riding pants and Rascal (her name) at the Portland was over the top helpful. The ones I wanted are low rise - not good when riding - so I had to try one a few before we found a pair that suited me. When I arrived at the checkout, it turned out they were on sale at a hefty discount. I left the store one happy customer. The next day, I went on a 250 mile ride on some extreme twisties and the pants, it turns out, were a good choice.
Happy with all my interactions with everyone. They have a pretty decent stock of stuff available with a good return policy. Check them out online and reserve for in store pickup or home delivery if you dont need it right away. Staff is always willing to help you find what you need and advise you of youre uncertain.
Found a decent pair of riding jeans there just today. They were at a pretty good price, too.Ive actually bought quite a bit of gear there recently as Ive gotten back into riding after taking a long hiatus. Its always been a pleasant experience.
The guys and girl at Cycle Gear are really great. Supper helpful and just all around good people. Not pushy or always hovering around you, but always close by ready to help if you need it. Solid knowledge base between them all and if they dont know something they make the effort to find out. The make realistic recommendations based on what your looking to do or achieve with quality and dependability in mind. Theyre not just trying to push the most expensive stuff on ya. These are the reasons why I pretty much only buy from them and even if I could pay a little less ordering online its worth it to me to keep going back. Hard to find people like these. I highly recommend CG and there crew on Stark street. Thanks much guys.Les
I had a fantastic experience here! I walked in on a Sunday afternoon and was immediately greeted and asked if I needed help finding anything. I said yes, and that I’m a total newbie to the motorcycle world. I received excellent, informed assistance from a very patient associate named Steve in choosing a helmet, jacket, and gloves that were the right fit for my body and my budget. I will be back for future needs! Thanks, Steve!
The atmosphere was wonderful and all of the employees super helpful! Shout out to Jacob for being an absolute pleasure and helping me out. Im brand new to the sport and was buying gear to get ready to buy my first bike. He helped me get the beat stuff for my needs and answered all my questions. He even took some time to give me a great opinion on a bike Im going to look at! Great experience!
Really great experience shopping for a new helmet. Our salesperson listened and was attentive to our needs. We will definitely be back!
I came in to buy a few birthday presents for my employees kid and.... like normal, ended up roaming the store. I ran across the helmets with built in communications. My current helmet has always hurt my head and my phone doesnt fit my handle bar mount so I took the opportunity to upgrade. I hated trying on several helmets knowing that each would have to be cleaned by your staff. The young lady doing the cleaning assured me that it was no problem. She helped answer my questions and also checked me out when I was came to a decision. Ive been using Cycle Gear for about a year now and have received great service each time.
Tire changes are a breeze with these guys! Also parts assistance is spot on and fast. I was on hold with Yamaha and CG took care of me before I got taken off hold!
Came in asking for help with a battery. One of the employees guided me to the battery area and pulled out the same battery I brought in and told me it was $130. I thought that was kind of expensive and asked for other options, where he was completely unhelpful and unable to answer any other questions.I bought the battery but it rang up at $160 plus tax, not the $130. I then took it home to find out it did not have the proper terminal hardware to secure it. I then drove back to the store where the employee who helped me very unexcitedly says oh your back... As I return to the counter.I told him the expensive battery I bought didnt come with the proper connection. He then spends 10 minutes rooting through old terminal connectors from vore batteries before returning with the old ones I dropped off from my battery earlier.Summary: horrible customer help, product bought was expensive and didnt even come with the right parts so it required multiple trips and using old parts.
I went in the night before my eRider Basic Safety class to get boots, gloves, and a jacket and had absolutely no idea what to look for. The salesperson I worked with understood what I needed and set me up with great beginner gear without trying to upset me. I was a little nervous to go into Cycle Gear as a woman who was starting from zero knowledge as I’ve had really bad experiences being in similar situations in a male-dominated sport, but all the staff were really friendly, did not make me feel less than due to my lack of experience, and made me feel really safe and like I belonged there. I highly recommend Cycle Gear to anyone in the Portland-area and I can’t wait to go back when it’s time for me to buy a helmet and upgrade my other gear.
I was here about a week or two ago getting a halogen headlight kit for my sportster. The trainee was very helpful on the phone when I called ahead. After I got there they were very helpful finding the right part, they even helped me install it!
Great experience. Needed new MX boots after my Fox comp 5s fell apart in less than a day of riding. Cycle gear had alpinestars and even matched prices for a great deal!
I ordered a pair of tires which were delivered directly to the store - the ordering process was super easy. I received an SMS from the store letting me know the tires had arrived - so much better than getting a call from an unknown number. Rascal helped me when I brought my wheels in - shes stellar, she grabbed tubes quickly, confirmed rotation direction on the wheels and got everything ready for the techs to mount the tires. The next day Rascal gave me a call to let me know shed get my tires mounted before the end of the day and then I received another text from her when the work was completed. Super smooth and easy as well as delivered ahead of their 48 hour turn around commitment. Rascal again, was great helping me pick up my wheels and checked the installation with me - and even offered to help me carry them out to my truck. Ill keep going back to Cycle Gear with this kind of great experience. Its great to have proper motorcycle experts representing such a broad range of merchandise with really fair pricing (unlike dealer prices which are out of this world!). Thanks Rascal and Team!!
The folks at cycle gear portland are knowledgeable, engaging, and professional. I am new to cycling and and am trying to learn as much as I can about safety necessary gear and maintenance. This crew has been eager to help me understand these things and always does so with respect and patience. Grateful to have such a resource to help me get into a new hobby that can be very expensive if you do not know what you are doing.
Helpful, knowledgeable, relaxed and professional. Thanks for a great experience shopping at your store.
This place is great. Stasi has now helped both me and my wife try and pick out our first helmets and made sure we were both ready for the motorcycle safety course. Well both be coming back here a lot for any gear in the future.
This is a great store. The staff are very helpful and knowledgeable. The store is a adequately stocked with the most common items needed. The quality and prices are good also.
Super helpful! Just bought a dirtbike (xr400) and really needed a good fitting helmet. They sized me up and I ended up with a great price for a great helmet.
Our attendant was professional, knowledgeable, and personable. My partner and I appreciated how they interacted with our 2 year old. Very satisfied with my purchases and grateful for the product and riding advice.
The team went above and beyond to get me back out on the trails with a new tire last second. Super nice group of guys working here, especially wyatt!
Good stuff great service every time! Thanks guys n gals!
The tall bearded gentleman was very courteous, professional, and knew the products! We had a great time shopping at this location :-)
These shops have average quality components with steep prices, I normally buy here when I need to try or see the clothes or other components. Normally you find better prices on line. Personnel is very knowledgeable and certainly can give you assessment and recommendations if you are new to the sport.
Helpful staff answered all my questions. Luckily they had exactly the products I was looking for in stock, so it was easy to compare side by side to make my final decision.
Awesome place to get everything motorcycle related, Staff are courteous and helpful
Outstanding ! Staff was pleasant and highly knowledgable. Very positive shopping environment. Have, and will continue to, send friends and family.
I was very impressed with the products they carried, and the customer service we were given. Prices were very competitive.
Staci really helped me get a helmet that is the best for me and she ordered it right away. I have bought all my gear from these folks. Great place to gear up.
As always, my experience at Cyclegear was great. Both Matt and Shawn were really courteous, knowledgeable, and helpful.Its a great company. From the the wide range of products that they offer, to their customer service policies, down to the excellent people that they hire. All top shelf!!
Cycle gear was pretty busy. But the employees were very attentive and helpful. We got everything we wanted and are happy with the customer service. Thanks Cycle gear you guys are awesome.
Wonderful staff! Rascal was patient and knowledgeable, she was concerned and not in a hurry to just to sell me something I didn’t need! Top of the line safety gear and awesome styles!
The employees were GREAT! Im a no knowledge, first time buyer and Rascal & Sean made me feel right at home. They took the time to talk things out & figure out what was right for me based upon preference & price. They didnt make me feel stupid for not knowing anything, which is important...they were just as stoked as I was to be a part of my experience! Thanks guys!
The guys are very happy and helpful my experience was great and was able to get all that I needed to be in the wind!!!
Super professional staff and really good quality products. I sorta consider myself a newbie when it comes to gear like this and I believe the guy I talked To Paul was super helpful and got me hooked up with a helmet for my electric scooter. Definitely will be doing business with Cycle Gear again.
Very helpfulHad what I needed, at the time, there were no other customers so I was IN -N- OUT
Super helpful, first team Oregon class and needed basic gear. Helped me gain an understanding of information I would need before my classes.
I was at the Stark Street location and the employees that worked there were very helpful and helping me choose the right gear. 10 out of 10 would recommend. Definitely going there again.
We came in because we were absolutely lost searching for Big and Tall motorcycle gear before we went and test road a lets get back into biking bike for my friend.Unfortunately, there were none of my friends sizes available in store but the Cycle Gear associate was professional and friendly and assured us that we could test ride the bike that afternoon and Cycle Gear will for sure help us find gear that fits.We put a few XXXXXL pants and jackets on order to the store and we were assured we can try on and return if they dont work and Cycle Gear will totally help us in our next step.Now we have the confidence to shop for motorcycles even if we dont have fitting gear, yet.Thanks Cycle Gear--Long time shopper
Fantastic shop!Staci was amazing! I highly recommend this store and staff.
Extremely helpful and knowledgeable staff. Even brought me a couple glasses of cold water because I was feeling faint from the heat 👍👍
We are in Portland visiting family. Ive shopped CG online but there is no store near me. Found a few items we needed thsnks to the helpful staff. Nice selection of inventory.
Very helpful and friendly staff have no problem answering your questions and helping you get set up with what you need or want haha definitely recommend cycle gear to other people who are in need of moto gear !! I believe the guy that helped me was Jim awesome dude ! Definitely will be coming back for my moto WANTS and needs!
It has been easy to find everything we need for rides in here! Most recently Sean got us hooked up with a new intercom for our helmets and installed them same day! Above and beyond thank you!
I happened to hit the store on a day when the glove selection had what I wanted! The boots were in disarray, but Stasi (still in training, but sharp as a tack!) was able to help me find exactly what I needed.I like the wide array of styles and prices.
Really helpful people at this shop t ht ruled me find the best boots for riding my euc.
Great experience shopping at this Cycle Gear location in Portland. Super friendly and very helpful and knowledgeable staff. My wife bought her first helmet, wasn’t sure if the fit was too tight or just right, the sale person took a lot of her time to explain in detail and show my wife that she had the right type and size helmet for the shape of her head. She asked my wife to wear the helmet, walk around in the store for 15m and come back to see her. After 15m she had her take her helmet off and checked for red marks/indentations on my wife heads, they were none, proving the helmet was tight (good safety) but not too tight. In the process I got to get a pair of boots I’ve been needing and my wife also bought a riding jacket was hoping she would get. All in all a great shopping day thanks for this cyclegear store.
I came in with my son and daughter to buy myself a helmet. Found exactly what I wanted and the salesman who helped us whom I cant remember his name, was great. He sold me a couple of accessories as well. Very friendly and pretty quick in and out the door.
Great staff! Only ever had one issue with a staff member and I havent seen the chobe in a while, so we good. (Dont think he made it passed 30 days)Usually buy all gear here.
Friendly and very knowledgeable staff. Super helpful in finding me just what I needed!
Always great customer service ☺️, open every day 👍
A great place to do business lots of product to look at, had tire installed Matt did a great on the tire . The girl in training was super helpfuland friendly . This shop has been there a long time on Stark St . Which says a lot .
Great customer service! Love their products
Went into the store to possibly some riding boots I was in the store for about ten minutes looking around and no one wanted to help me until I was headed out to my car. The customer service here is horrible and I do not recommend this store to anyone.. better off buying online.. I also noticed when I was there there prices are outrageous..
Great customer service!!! Very upbeat staff. Would highly recommend
This was my first time at the Stark St. storefront. I placed an online order for an item that wasnt available in the Vancouver store and I found the store was well stocked and the staff very friendly and helpful. I was in and out in record time. Thanks!
Really like this place. Its on the smaller side but they have everything youll need for your next adventure. The staff are very helpful and knowledgeable about their products. You wont be sorry you visited.
Not pushy, staff had good product knowledge & decent helmet selection. Staci was amazing, great customer service
Exceptional service, funny, charismatic & very knowledgeable…. Highly recommend Cycle Gear!!
Matt, the store manager was very helpful and knowledgeable. I look forward to working with him whenever I go to that particular store. Thank you.
What a cool shop, and very well stocked especially considering the size
Staff is welcoming upon entry into the store and very helpful with questions about gear or products.
Matt was the best, he handled my family like a true professional. He made sure we got all the right gear and made it a wonderful experience. We are a customer for life
Great service. Knowledgeable people.But the hand painted outdoor mural is gone. That always gage myself and many others a welcome home feeling.
For the first time, since Ive been coming to this cycle gear shop I had the best experience ever, the person that took care of us to purchase a helmet was outstanding from two minutes to the sale. Unfortunately I never got a name . Ive walked out twice in ten years because no service couldnt get anyone help me, its was a pleasure doing bussniss with you
Cycle Gear is my go to place for my roadracing needs and my street rides.Theyre always friendly and helpful and carry the brands I use, from gear to fluids and they are currently one of my roadracing sponsors.Ive been going to the Stark store for almost 40 years, way back when it was another motorcycle shop.I was glad to see Cycle Gear take the store over and Matt who manages the store is top notch, and has been working in that building as long as I can remember.Thanks for the supportRob T. #6
Great customer service, highly recommend this store.
They were awsome. Came in at the bell end of the day. They help us and answered all our questions and were very helpful.
The Stark Street store seems under staffed, it seems each customer and phone call required personal assistance.My check out time at the register was over 10 minutes, due to customers asking questions and the employee answering a busy phone.Great staff at the store, Paul should no longer be considered in training... Raskel is always busy and should be recognized for her leadership
I came in to buy a visor for my sedici helmet and they were quick and efficient
Love Cycle Gear. The only place in town to get great gear at a good price. The staff is knowledgeable and friendly.
Matt has always been very helpful and very knowledgeable about helping me with rebuilding my CBR.👍
The staff were super helpful!
Employees were amazing. Very helpful. Prices a tad high on some items and too much Bilt clothing when looking for Fox. Still will continue to come for some items.
My son and i went in for a new helmet for him and pants shirt gloves. It was very fast in and out thanks to the short lady who was very helpful on 7-17-21 at 5:45pm we will be back
Rascal was incredibly helpful with our helmet fittings! She knew just the right things to say to our nervous 5yr old! The best experience!
Great and friendly staff.Not the biggest selection of gear, but the prices seem reasonable. And the store can help you order in pieces or styles that arent available on the floor.
Hello everyone, this current location is one of the best I’ve currently been to everyone here loves to assist and will take it into their own hands to give you better service than any other location I’ve ever seen. I personally love this location for the professionalism Of everyone who resides here.
I text a question and received prompt and accurate response.
The lady that help me was very patient and helped me and my wife understand helmet safety and fits.
Cycle gear informed my wife and I were wearing wrong size helmets they helped us with the right sizes and we were on our way! Feeling safer
Had a great experience, staff was knowledgeable and helpful in deciding on which helmets to choose within my budget. Will be back when I need my next gear!
Friendly staff, very helpful. They ensured I got the best helmet to fit my head.
Service is phenomenology staff is great, product lines are terrific neat place
Great customer service, super friendly, and great turn around.
Very nice experience, very friendly and helpful people.
Always friendly and professional staff, and a wide range of price alternatives for gear.
Great staff,I was on a little trip and needed a few thing to finish my trip and they had not open yet The staff came to the front door to let me they would be open in a little bit I know i was there about a half an hour early. Then with in 5 mins. the Staff let me in and get what i neededThank again
Great assistance and selection. The go to spot for all of my moto equipment needs!
Super nice staff helped me fit for a helmet and tinder the one I needed and one that fit great
They were very helpful with finding a helmet for my daughter. Thanks so much
Very unhappy with the way me and my wife were treated at this store follwed around and watched like we were thieves the entire time whoever the short female employee was she was especially rude and quite frankly out of line . im a new motorcycle owner and have many questions, i was there to purchase a helmet, jacket and boots but after the first two minutes in the store i felt unwelcome and uncomfortable, i was not going to spend money somewhere i was tteated like that no way . ill never go back not me or any of my freinds
The lady that helped me was so helpful and friendly. Just a great person.