Billy and Chris were wonderful to work with! They were quick to respond to my questions, easy to communicate with, listened, and made my first car buying experience great! I was able to purchase exactly what I wanted. The deduction of one star is because Trevor did not give us a great rate initially. After suggesting to him that we shop more lenders, we were able to find something more suitable for us. Overall, I recommend Glockner to anyone looking to purchase a car!
Jayllen Carter is a gem. He made my purchase of a vehicle so easy. He kept me updated on every used Tacoma that came onto the lot. Then I decided to purchase a new Tacoma instead. He has kept me updated on its building progress, then I purchased it. The Glockner Auto family is really easy to deal with. Thank you all so much for finding my dream truck.
Process of buying was very smooth.. Once weDecided what we wanted, Traci arranged for us to come in and test drive the RAV4.. She had it waiting out front .. Once we decided to buy, Trevor ( I think that’s his name) in finance got all the paperwork together and we were out of there pretty quickly.. The communication was great throughout the process ! It was a drive for us as we live 3 hours away, but it was well worth the drive .. so far great experience .. they also have a huge selection of many makes and models, not just Toyota!
By far the best car dealership around. Andy Saltsman is a great guy! I have went to him twice, and would go to him again! All the staff is excellent and top notch. Would definitely recommend Glockner to everyone!
Great customer service and sales experience. They have a playground and play room full of toys to keep kids entertained while you shop and close the deal. Ashley was excellent i completely recommend her if you are in the market.
Excellent customer service. Jen Wood was fantastic in helping me find the perfect car. I love the Glockner family. I highly recommend anyone looking for a new or used vehicle to see Jen at Glockner Toyota.
Great car buying experience! Our sales consultant Bryan Rolfe made the process quick and easy. The day I picked up the new car at the dealership Trever Thompson efficiently guided me through the paperwork. The car was clean full of gas and I was on the road in less than 45 minutes.
So far everything was great! We already knew what we were looking for and we were in a time constraint. They stayed open a little later for us and we didn’t have a check on us, so the next day they actually brought the vehicle to my work which was a 45min drive. Super nice of them we love the van and hope we have it years to come. We dealt with Andy at the used car lot, he was professional and had all our paperwork ready for us when we arrived! Quickest time we’ve ever had buying a vehicle.
Kevin Castle (sales) (x2!!) & T. Thompson (finance) were knowledgeable, quick and super helpful with my purchase of a new 2021 Toyota Camry- go see them today!
Jen Wood was absolutely amazing! The whole process was quick and pleasant. Thanks so much for helping me get my dream car!!
I love the service I have received every time that I have taken my vehicle for its regular service appts. They are very thorough but do not try to get me to fix things that do not need to be fixed just to make money off of me. They let me know in detail what my car may or may not need using their multi point inspection. I feel confident after leaving there that my car is in top notch shape
Myself and my wife have bought the majority of our vehicles through Glockner dealerships. Saturday we were at the Glockner Toyota dealership. We were greeted by Andy Saltsman. Andy and the rest of the staff were friendly and very professional. Buying a vehicle at Glockners was an easy experience and they had us in our new vehicle in a very short amount of time. I will keep doing business with them in the future and I highly recommend this family of dealerships.
Jayllen was amazing! Customer service at its finest. We couldnt appreciate him more! Class all the way! Thank you, Jaellyn! We will be back for sure.
Bryan Williams is the best. He has always assisted me from start to finish. Professional, thorough, caring
Great people and our salesman was awesome
My salesman was Johnathan. It was a great experience and the cars were priced really well. The car I initially wanted was gone but he was able to help me find & buy the perfect one for me! Purchasing was quick and easy!
Kevin Casle made buying my car a very easy process thank you Kevin
Kevin made the car buying experience as easy as we have ever had it. No pressure buying experience and showed us cars at a price we were wanting to buy at. Great guy, thanks again Kevin!
Absolutely awesome buying experience! Recommended 100%I’ve never been satisfied buying a vehicle in my life, always thought I was being cheated. Not this time! Go buy a new yota!!!!!!! From glockner that is.
Glockner is the place to buy!! Wonderful staff and sales...Cody Slate was our salesman and I highly recommend him. He worked with me to get the amount I wanted for my vehicle and Iappreciate all the help!
10/10 recommend! Everyone was very professional and kind!
Great experience purchasing our new 2020 Toyota Highlander with the help of Andy S.Andy loacated the perfect vehicle for us and was very knowledgeable. Through out the process I felt Andy was very honest and trustworthy.
I was very happy with the service! They made it quick and painless!
Great people to deal with. Concerned about your needs. And didnt try to sell me what I didnt need. 😀👍
Jen Wood and Traci Hernandez were the dream team to work with! Fantastic ladies, very helpful, and knew the perfect fit for my needs!! The best part... easy, no pressure, or hassle! Hands down the best experience purchasing my brand new 2020 Toyota Rav 4 Limited!
Another great car buying experience. Andy Saltsman does an excellent job listening to what I need and making it a reality. Thank you again.
So thankful that I made the decision to buy from Andy’s Toyota at Glockner’s Portsmouth. Huge benefits buying in your hometown. My sales person was a friend from school. The purchase process was not stressful. Ted was very knowledgeable about the different automobiles I was interested in and also answered all my questions. At the end of the day I found the perfect car at an incredible price. I would definitely suggest this dealership if your looking to purchase a vehicle.
Great sales people. They were very helpful in purchasing the vehicle that best suited our price range and driving needs! I highly recommend giving them a try.
THANK YOU, Andy Saltsman for the amazing help you provided me in purchasing my new 2020 Camry! Your patience and knowledge can not be beat!!! I appreciate it!
Great local dealership and qualified, genuine sales staff. Andy S took great care of us. Highly recommend this dealership. Busy working and investing in the local community as well. Two thumbs up 👍👍 and 5 stars ⭐️⭐️⭐️⭐️⭐️.
My wife and I had an excellent experience with everyone we dealt with. Everyone was familiar with the vehicle, paperwork and was able to answer any questions that we had. We will definitely will deal with Glockner again. We love our vehicle. Thank you so much Glockner team for taking care of us. Ron & Debra.
Kevin Castle was great in helping us find the CR-V we wanted, as well providing us with all the necessary info and options available. He is very personable to deal with, as well as knowledgeable of the products. Equally important is his ability to communicate his knowledge to the customer. We never felt pressured in any way. It was an enjoyable experience all the way around. AND we love our new CR-V. Thanks, Kevin!
From finance, to the sales, all the employees have been so helpful in me getting my new Nissan Rogue. We will be going there for all future purchases!!
We recently purchased our first new vehicle in many years, here at Glockner Honda Toyota. Our salesman, Kevin, was very kind, courteous, and informative. He made the entire experience as easy as it could possibly be. The vehicle we wanted was not available locally, but in two days they had it ready and waiting for us. I would definitely do business with Glockner Honda again, and highly recommend them and our salesman Kevin Castle. Robin Frasure was also very kind and informative, and a pleasure to do business with. Thanks to both Kevin and Robin for the positive shopping/buying experience!!
This is not my first purchase from this dealer but it was my first time dealing with Kevin Castle. Kevin took the time to listen to us and helped us find just the right car for my wife. We feel like we were treated well and with respect. We werent sure what car we would end up buying and Kevin took the time to show us anything we wanted to see. That meant everything from a brand new car to the used car we ended up liking the best and buying.
It was great! I talked to Pete and told him what price range I needed to stay around. I had a few other minor wants but most important was the price. He checked out his inventory, talked to a few people and got me more than what I wanted. The 2010 Toyota Rav4 I got is super! I was chicken to buy it right away, so I slept on it. But when my husband and I decided I called Pete and he got started on the paperwork. When I got there, I met with Robin. She explained all of the financing details in a way that I could understand. She made me feel like I had a choice and helped me figure it out. I was in real need for a car and I would go through this experience again in a heartbeat! These employees are a real asset to the company. Thanks again, Pete!!
This was our first car purchase from Andys. We really enjoyed working with Kevin. Kevin was very kind, courteous, and knowledgeable. I would highly recommend Kevin and the staff there. They went above and beyond to do everything to help us. Many Thanks to Kevin and the staff!
Recently bought a 2013 Honda CR-V- I cant say enough about the great service we received. From finding the one we wanted to the final delivery everyone there was extremely nice, helpful and provided top quality service. We wanted to purchase locally and have had the best service for a previous purchase from there. I highly recommend their sales and service departments. A special thanks to Matt Groves for being an excellent salesman from start to finish.
The past year we have been car shopping, getting quotes from several dealerships in the area and out of town. We visited the Glockner Toyota dealership and the next day and several days later they followed up with a call to see if we had additional questions. We ended up buying a new vehicle from Glockner Toyota because we asked for their best price and they gave us one. They also gave us a fair price for our trade in vehicle. The salesperson was Kevin Castle, and we feel like he was doing his best to find us the car we wanted. He made us feel very comfortable and we will be a repeat consumer.
I am extremely satisfied with the service Randy, Matt and Peggy provided. Randy and I kept in contact for over a month and he was very patient until I was ready to purchase my Honda Civic. They offer amazing customer service, competitive pricing, and go above and beyond what is expected from them. Im proud to be a Glockner customer for life thanks to such an enjoyable car buying experience.
Went in for service and ended up buying an Accord! Great vehicles and great people. Very friendly and thorough. Very happy with the experience. Dustin and Peggy stayed late to work me through the process. I love my new car!
I would like to thank everyone who helped my wife and I get our new van. Several employees stayed after hours to complete our purchase. The best part is they put us in a brand new van cheaper than we were getting ready to pay for a used one a year older. From the first phone call until the last hand shake our experience was A++!
When I first saw the new Rav4, I nearly lost it. I had to have one of them. Once I announced that bit of information, I was greeted promptly and started the process.Couldnt ask for anything better. It went so smooth, quickly and accurately.Everything I wanted was suddenly in reach, but there were quite a few unexpected good surprises. My expectations were exceeded. I got more than I asked for, at the price I was expecting. Wouldnt do business anywhere else. They had to go get it at another dealer, but the exchange, the detailing and delivery were amazing.WOW!!!!
Everyone at Glockner Honda Toyota was friendly and smiling; they made this purchase so easy & pleasant! I had spotted the car I wanted on the lot and called for information; Kevin Castle took my call and we were instant friends. He is so easy to talk to, and very thorough in his job.. he researched everything I needed and patiently answered my many, many questions. He was available every time I thought of something else to ask, and he checked in with me regularly. When I arrived to close the deal, I immediately felt at ease with him. He and Robin Frasure took excellent care of all the details. This truly was a smooth, easy transaction and I left very happy in my new/used car! :)
These people will lie straight to your face and not think twice about it. At one point I would have given them 5 stars until I found out all the lies.
The salesman, Brian Meadows, did not try to push anything on me like the other dealers I went to prior to buying my Honda Civic. Every dealer I have ever been to focus on putting you in any car but that was not the case with Glockner. Brian was very helpful with helping me pick the perfect car for me and my budget. After the sale, he took it upon himself to show me every feature the car had. I am very satisfied with my experience at Glockner and I will definitely buy my next new car at Glockner through Brian, the best salesman ever.
My husband and I purchased our 2013 Honda Odyssey from Glockner Honda. Our salesperson, Matt, was very helpful and courteous during the buying process. Our concerns were heard and addressed. There was no pressure in making our decision. Even though our preference of model and color was not available on their lot, Matt was able to find it for us in just a few hours. The financial representative, Peggy, explained our options thoroughly and was patient as we made our financial decisions. We appreciate having such an excellent business in our community, so we didn’t have to go out of town to purchase our vehicle. Our family loves our new Odyssey!
Dustin Schneider was so helpful finding is the right car for the right price! He went above and beyond to provide great service. Would recommend him to anyone car searching.
My husband and I are always greeted with a smile and a low pressure atmosphere. Glockner Honda Toyota provides a superb inventory, making it easy to choose them when looking for a vehicle. The dealership does a great job giving back to our community which is important when choosing a place to do business with.Five star rating from my family! *****
We recently purchased a new 2013 Toyota and I feel the experience with Greg and Gary was an excellent experience in picking out a new car. There was no pressure in selecting a vehicle, they were great in providing different options to us as well as prices for these options, and best of all, they were willing to negotiate over email! Time is so precious to all of us and saving time was important to us, so getting prices and details over email/text was wonderful! Thank you Greg and Gary, we appreciate it!
Best place Bar None to buy your next car truck or SUV. There really is a difference check it out
Kevin and the crew at Glockners went out of their way to help me purchase my new car. Thanks to them I was able to get the car I wanted and was able to do most of it over the phone so that I wouldnt have to miss work. I was very happy with the price paid and how friendly and professional they were. I would highly recommend them if you are in the market for a new car.
We recently purchased a 2012 Honda Pilot from Glockner. Our sales rep was Adam Roberts, who is new to the dealership. Adam treated us very well and was never pushy. He answered all of our questions and was very helpful. Adam and the management team worked with us in getting a really good deal on a really nice vehicle. This is our 3rd vehicle purchase from Glockner. We are from Ross County, but we keep coming back to Glockner. It is a much better experience than the high pressure, cut-throat sales environment found at other dealerships.
My husband and I recently purchased two vehicles from Glockner Toyota. Kevin Castle, our salesman, did a great job and we are very pleased with how Mike Holbert handled the negotiation process. Kevin found us the right cars and Mike made the negotiation easy and fast. We received great service and were not left setting and wondering what was happening. We highly recommend Glockner Toyota.
Every staff member with whom we had interaction in the sales experience dealt with us with respect. They understood that if we had a positive experience with this sale they could earn our business for future sales. Kevin Castle and Greg Gulker worked well with each other and with me to provide a low-pressure experience that allowed me to select the vehicle that met my needs rather than what they what they wanted to sell.
Did a good job on my recall
Recently bought a new Honda-CRV. Used online system to select and purchase the vehicle - it was so quick and simple. We even paid via a bank transfer. Had an issue with a transposed VIN on title, dealership fixed issue w/o a complaint or fee. Entire staff was tremendous to work with. Avoid big city high pressure tactics and buy your car here.
Just recently bought a used 2012 Fusion and my experience with Matt was excellent. Would recommend anyone to go and see him for anything you need. He went above and beyond to get me into what I was wanting. Customer service at its finest!
Caleb was so helpful and answered all our questions. We were treated very well and would recommend this dealership and Caleb Smith to anyone looking for a new vehicle. Peggy was helpful as well explaining the financial details.
Hassle Free ExperienceIf you are looking for a pleasant, hassle free, best price from Columbus to Ashland experience, then please go visit Matt Groves at Glockner Toyota! Matt doesnt waste your time telling you how wonderful he or his dealership is, he just does a fantastic job helping you find what you want--which makes him a great salesman! And I love my new Sienna!
The dealership worked hard to provide what we needed and wanted. Caleb, along with Matt, continued to work to offer us the deal and the vehicle that we wanted. We never felt pressured, instead feeling like they were listening and working for us.
Bought a new 2013 Honda CRV EX here on June 20. I felt that both the price of the new vehicle and the amount given for the trade-in were reasonable and fair. Matt Groves was very friendly and helpful. I would recommend him and this dealership to anyone.
I just purchased a 2013 Used Ford F-150 from Glockner Used Cars and it was a fantastic experience. My salesperson Kevin Castle was very laid back, no high pressure sales techniques, and helped me find the right vehicle to fit my budget. Robin Frasure was very friendly and thoroughly explained my financing and warranty options.The General Manager Greg Gulker was genuinely concerned that I was receiving the best service and deal.What a great team at Glockner Honda! I would highly recommend them when you are shopping for your next new or used vehicle.
I recently purchased a new Honda SUV from Glockner Honda. Kevin Castle was my salesman. He is very knowledgeable of the product and had the vehicle ready for a test drive when I arrived. I would highly recommend Kevin and Glockner for a pleasant car buying experience
I was very pleased with my experience there, I worked with Kevin Castle and I highly recommend him as an honest easy to work with salesman. If you are looking for a used or new car I would highly consider this dealership.
Always a great experience working with the fine people at Glockner Toyota! They all work together and will bend over backwards to make sure you are completely satisfied with your purchase. If this isnt where you have been buying your previous vehicles, you need to start!
I came into the dealership with my mind made up on price and what vehicle that I wanted. Caleb Smith went above and beyond to make sure that they found the right vehicle in the right color and Robin Frasure ensured that I left with the right price, payment, and coverage that I was looking for. When buying a new car, I look for cooperation instead of pressure and that is exactly what I got. The entire team at Glockner was diligent in providing what I needed without pushing me into anything that I was not interested in. I am a repeat customer of Glockner and will continue to be one.
Great experience. we are a repeat buyer at Glockners. Great staff, great experience. We would recommend Glockner Toyota to everyone. We were treated great by everyone. No hassle, pressure to buy. Gary took the time to explain the Toyota Pruis. Love the Toyota Care they offer. Wonderful staff, all super sweet...and we will be back in a few years!!
I like to research my vehicles on-line and essentially make my decision before I even get to the dealership. I connected with Kevin Castle on a Thursday morning and said I was interested in a Honda Odyssey van and he verified that they had the one I was viewing on-line in stock. I had already done my research and told him Id think about it. He called me back Friday morning (nicely I might add - didnt feel like a sales call) and I agreed to purchase before setting foot in the dealership. He took my information to get the credit report started and I also sent photos via text message on the Toyota Sienna I was trading in. He called me back shortly to let me know that I was pre-approved and could stop in anytime.I stopped in after lunch on Friday, we agreed on the vehicle price and haggled a bit on the trade-in but at the end of the day it was a fair price. By 4:00 I was out of the dealership and on my way home. An excellent experience.Kevin understood that I had done my homework and was a seasoned buyer. He let me manage the conversation and worked very well with me. Robin Frasure who managed the paperwork was also very nice and worked with me on any after purchase details.Overall, an excellent experience and I would highly recommend them for any Honda or Toyota purchase in the southern Ohio or northern Kentucky region.
Yes, if you try to call their main phone number 325-8223 or any other number they may have for service recalls, FORGET getting any type of answer or speaking to a HUMAN, what you will get is busy signals, plain no answer, voice mails that you may leave repeated messages and your return phone number relentlessly with NO RETURN CALL! BUTTT, TO BE BUYING A CAR WHERE THEY WANT TO GET YOUR MONEY FIRST, YOUR AT THE TOP OF THE LIST, WHAT HAPPENED WITH KIND, FRIENDLY HUMAN ANSWERING TELEPHONES IN REAL TIME!!!! GO ELSEWHERE, AT LEAST OUT OF PORTSMOUTH OHIO TO DO YOUR BUSINESS FOR YOUR CHEVY VEHICLE!
Easy transaction. Hopefully the vehicle performs fine. This is my second CR-V from Glockners. Pete the sales rep was easy to deal with.
Gary Dilley is an extraordinary salesman. He went above and beyond to meet our needs including staying after hours to fit our work schedules. He is a very knowledgable salesman and is such a calming presence in what can normally be such a very stressful experience. We appreciated his patience and eagerness to help us in every way so that we could find the vehicle that fit our family perfectly. Bravo! to the entire team at Glockner Honda-Toyota for putting your customer first!!
Great dealership where you are always treated like family
Always great service!
A good experience. Caleb treated us first class. Really happy with the new car.
A++ service from the moment I called the dealership! Salesperson was excellent and treated my family with respect. Very courteous! These people take pleasure in what they do!!! Thank you!!
This is my second car I have bought from Gary Dilley and had a car serviced. Everyone is always so personable and professional. They are very helpful and no pressure with the buying experience. They make searching and buying a car easy and pleasureable. Would not want to deal with anyone else.
Great customer service, good price, worth the 45 mile drive
This place is a good place and helps the community
Salesperson Aaron Montgomery made the purchase experience really easy and pressure free. I test drove a car and came back a day later to test drive again. No sweat. Sat down negotiated on my trade-in and the sale price for the new vehicle. Done. Finance professional Robin Frasure was very helpful and efficient. The whole process was smooth as glass and probably didnt take much over an hour. While I was there, Greg Gulker came over to introduce himself and make sure everything was going smoothly.
Always nice and good staff.
We were very skeptical about going in and talking to someone. But once we got there we were treated great. We told them what we had, and what we were looking for and our sales person Kevin, and BJ did everything that they could do to get us in a car. Needless to say went home in a new car! Glockner has made a forever customer from us.
Best service department you could ask for !!! Employees were so friendly and treated us like family! Love Glockners! Best place to buy a car
Portsmouth Glockner is the best. Ask for Kevin Castle to find the perfect car or truck for you.
Apparently, I am spoiled by my hometown Toyota dealership and have high expectations. Although my service work seems to be done professionally at Glockner Toyota, my Sequoia was always returned clean at Johnstons Toyota in Middletown, NY who washes every vehicle that they work on no matter how small the service provided
We have purchased several vehicles over the years from Glockner dealerships and I cant say weve ever had a bad experience with any of the sales staff. That speaks to quality management. The sales staff always works like the proverbial well-oiled machine. This time it was a tag-team effort by Caleb Smith and Kevin Castle. Their combined efforts always made me feel like I was their top priority at the time, regardless of other distractions or developments that cropped up. I cant imagine a better outfit from which to buy a vehicle, whether it be an 18-wheeler or a motorized roller skate. Theres a reason Glockners has been a family-owned and operated business for multiple generations.
Caleb was knowledgeable and helpful. He was personable and did a very good job explaining the cars systems and getting the Bluetooth set up.
Love the staff!! Friendly and helpful.. Kevin Castle and Robin Freasure....love Andys!!!!
This was our first experience with GlocknerGlockner Toyota. It was a wonderful experience! Our salesman, Pete Saltzman, went above and beyond what we expected. He hit the ball out of the park for is!! We will return!
Excellent experience, great friendly people, would highly recommended will definitely be returning in the future. Gary Dilley and Pete saltzman were wonderful to deal with. Thank you!!
All the people and the service was excellent. I would definitely return for any other service I may need in the future.
We are from Charleston, WV. After being disgusted with the sales staff of all the local Toyota dealerships, a friend recommended Glockner Honda Toyota. We made the 3 hour drive to check it out and could not have been more pleased. We showed up at closing time, but the manager Greg Gulker and salesman Gary Dilley had no problem at all staying after-hours to show us a new Toyota Camry Hybrid.We did buy the Camry, and also returned a couple months later for a Toyota Tacoma. Well worth the drive. Customers for life.
Very professional.
You just cant go wrong at Glockner! I am currently leasing a 2017 RAV4 and Randy Fryman and the team worked out the best possible deal for me. I appreciate their honesty and hospitality during the process. No other place I will ever go! Thanks Randy Fryman!
Greg worked with me to get the vehicle I wanted at a fair price. I prefer buying local, and Glockner made it easy for me to do so.
Friendly people, good price and easy to work with.Got the Truck Gary Dilley suggested and we love it.