Thank you Mike for being the best manager anyone could have. You are always helpful no matter the hour. You are so patient with your reps. Wouldnt want it any other way.
Mike is awesome...he def knows what he is doing!!
Always great service and staff! Thanks for the phone.....nerds
Jordan should be a sought after employee. Even a better person. He spent well over 20 minutes working with an elderly gentleman over a billing issue. Talking on the phone with corporate Verizpn on the gentlemans behalf. Superb
Not a corporate store, but good place to actually see product. Verizon is better than AT&T and others in the North Country.
After I lost my phone and had it replaced, I had a difficult time setting up my new phone. I went to the potsdam store where Austin worked relentlessly to program and restore my new phone. Because I didnt know some passwords, this turned into quite a chore. During the process, he learned that Verizon had made some updates, which he patiently & professionally worked through. Hats off to you Austin for getting me back up & running. Kudos also to store manager Mike, who sold me my 1st cellphone. He continues to ensure that each customer gets the best possible service.
I never write reviews, but Brian was incredibly friendly tonight. We were upgrading both of our iPhones to the new iPhone 11 Pro Max, he transferred all of our data, was funny and polite throughout out the entire transaction. Will be going back whenever we need help with our phones!
Had a great transaction in the Potsdam store with fantastic service when I had to replace my old Samsung Galaxy with a new phone recently. Courteous staff to work with including Isaac, Tristan, and Mike. All three helped me greatly and made the transition from the old phone to the new one a very easy time. Ill definitely come back to this store in Potsdam anytime I need something in the future!
I always appreciate the knowledgeable and courteous service at Wireless Zone in Potsdam. The employees take time to answer any questions and make sure I understand all of the features of the device. They make sure I know about any special offers but I never feel pressured. It’s a great place to do business.
I bought a new Galaxy S9 Note My salesman was very helpful and patient with me. Not only did he help with this phone but he fixed my old phone as well. And when I had follow up questions, he helped me both over the phone and when I had to return to the store when an accessorys directions and website didnt answer my questions.
Devon was awesome!!
The employee Jordan was funny and kind
Awesome people that are kind and willing to help you out.
If I had the option of giving a half a star I would and I only would give a half a star. This because the place was clean, the reason for the low rating is bathrooms were not marked, after walking in and spending 45 minutes I didnot get so much as a hello, we will be with you as soon as we get done with other customers. We decided to walk out and go find a another cell phone provider.
I had talked with Ariel a month or so before, because my phone was dying. I decided to try a new battery first. Ariel gave me her business card in case I needed to get in touch with her. When it became obvious that the battery was not going to solve the problem I called Ariel I was leaving town the next day and needed a new phone that day. She handled everything beautifully, was easy to deal with and I was very impressed with her competence and personaIity. I highly recommend her and her work. She was very thorough and I am delighted with my new phone!
Professional sales staff, answered all my questions with ease...clean and organized store!
Thanks Isaac Ward for all your help setting me up with my new galaxy s9!! This phone is awesome!! Strongly recommend going to see Isaac for your next phone, very knowledgeable.
Excellent associate very knowledgeable, great produts. They go out of their way to accommodate you. Very well satisfied with overall service. THANKS MUCH, Tom
These people are great to work with when getting new phones. They explain everything very well and have the answers to all of our questions. Definitely recommend the Verizon store in Potsdam.
Joaquin was very friendly and helpful. He worked with me for over an hour to get me switched from Sprint to Verizon, and he even went as far as to clean my phone and phone case for me! I had a great experience at this store.
He helped me upgrade my phone. He did a great job keeping conversation going while my new phone was being switched over from my previous phone. I always have a great experience when I go into that store
Awesome people and great help.
If you want exceptional service see Isaac.
All the employees at this store are well versed in their products and special offers. They are all very nice and patient . Will go back there for help or when I need new phones .
Very helpful and knowledgeable
I am changing my review because the manager finally got back to me about the problem I had at this location.He assured me that he had never received a note left on his desk to call me nor was he not in at the time of my visits.I appreciate him getting in touch with me.
Vanessa was polite and courteous. She is very knowledgeable and personable. I would recommend her to anyone.
Ariel was amazing! She was polite, friendly and helpful! She answered all my questions, while being patient. Ariel is a definite asset to Verizon Wireless!
Been with Verizon Wireless since 1997, they recently double charged my acct causing me to over draft making me eat the fee, with 0 compensation, so as of 3/13/19 I will be switching my service to another carrier. Verizon also does nothing to merit their long term customers, but will do back flips to get new ones, shame on Verizon.
Love this place
Prices are high but they have a good selection of phones
Very helpful and patient,also did a follow up call to make sure everything was working the way It should.
Mike is so knowledgeable..love talking with him. He knows his stuff
Went to get help with my phone because I switched carriers. The guy was not personable at all and couldnt crack a smile if his life depended on it. I asked about return policy for phone cases BEFORE I purchased it. Found the SAME case online $20 cheaper. Went to return the (unused) case and didnt get a full refund due to a 20% restocking fee? Funny how I (THE CUSTOMER) asked about return policy and the miserable guy failed to tell me about this restocking fee.
Tristan was extremely helpful and friendly and steered me in the right direction when I chose a new phone.
Very friendly sales representatives they went above and beyond to help me get my new phone and get it set up and get accessories on it and made sure I went home happy
We really appreciate Mike and his crew at the Potsdam N.Y. Verizon store,always great service!
Love my new phone, Tristin helped me thru all the hoops above and beyond making this a super easy purchase. Looking forward to being a Verison customer.
This is not a cell phone store. No one answers the door. It is not a retail store either.
NEED TO LEARN HOW TO ANSWER THEIR PHONES
Friendly, know staff. Isaac was terrific.
The staff is knowledgeable, experienced and extremely helpful.
So helpful and set up was easy great experience
Spent 2 hours trying to upgrade our phones and add a line and walked out with a messed up plans and nothing else to show for our time
Accommodating, pleasant and knowledgeable
They were fine until I had a problem, then it really seemed like they went out of their way to be as worthless as possible, so that I would leave and not come back.
Good retailer like Verizon cell
Very friendly helped fix my phone in no time was in and out so fast
Great staff
Very good
Rude sales people
Excellent service